Da 15 anni aiutiamo le aziende italiane
a scegliere i migliori software

Informazioni su IT Glue

IT Glue è una piattaforma di documentazione pluripremiata, che aiuta i fornitori IT a ridurre drasticamente il tempo sprecato alla ricerca di informazioni.

Ulteriori informazioni su IT Glue

Aspetti positivi:

This integrates with so many of our programs and automates much of the documentation from them versus having to enter it manually like before.

Aspetti negativi:

They just added the one thing i always complained about.

Valutazioni di IT Glue

Punteggio medio

Facilità d'uso
4,5
Servizio clienti
4,5
Caratteristiche
4,5
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,7/10

IT Glue ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 242 recensioni degli utenti di Capterra.

Hai già usato IT Glue?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (242)

Chris
Chris
President (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ITGlue

5,0 8 mesi fa

Commenti: Very good has added efficiency to our business.

Aspetti positivi:

Integration and automation of our documentation and platforms we use.

Aspetti negativi:

Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications.

Iana Crystyn
Product Expert and Knowledge Base Specialist (Filippine)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

ITGlue: Multifunctional and Very Easy to Use

4,0 2 mesi fa Nuova

Aspetti positivi:

ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.

Aspetti negativi:

The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.

Murray
Service Ops Manager (Nuova Zelanda)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

CL IT Glue Review

3,0 2 mesi fa Nuova

Aspetti positivi:

The main structure and functionality is reasonably good.

Aspetti negativi:

The search function is very poor. Results can be varied, and it frustrates my team regularly. The lack of ability to imbed/import certain formats into the documents/articles is annoying at times.

Lauren
Office Manager (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great Password Management Program

5,0 2 mesi fa Nuova

Commenti: We enjoyed using ITGlue and it fit our structure until it was purchased by another company. Customer service declined from there and billing got complicated and mixed up. Overall a good product.

Aspetti positivi:

It was easy to add passwords, and use them without needing to be on the webpage with the widget.

Aspetti negativi:

The interface wasn't the easiest to use. Sometimes I needed to click through a few pages to get to my passwords. Easy to get lost if you are just a user.

Keith
CEO (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

IT Glue Review

5,0 2 mesi fa Nuova

Aspetti positivi:

It is a great product that does exactly what it is supposed to do and integrates with all our other utilities.

Aspetti negativi:

It logs us out of the browser too often when we are idle.

Sajid
Systems Engineer (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Simple Knowledgebase management

5,0 2 mesi fa Nuova

Aspetti positivi:

Simple and lightweight. Page loading is fast so it does not feel like a pain while working through IT Glue

Aspetti negativi:

Search sometimes breaks and does not give intended results though I know what I am searching is in it.

Wai Lim
Wai Lim
Systems Support Engineer (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

IT Glue is the foundation for an efficient Service Desk

4,0 2 mesi fa Nuova

Aspetti positivi:

One place to store and access all credentials, knowledge base and Standard Operating Procedures.

Aspetti negativi:

IT Glue is a static resource. No dynamic updates.

Ace
Ace
Service Desk Analyst II (Canada)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Amazing Information Storage

5,0 2 mesi fa Nuova

Commenti: Amazing software and everyone from our company that used IT Glue are amazed.

Aspetti positivi:

Easy to use and able to link in other IT tools like Connectwise

Aspetti negativi:

nothing, until now ITGlue is the perfect storage for all information about my everyday work

Saeed
Head of ICT (Australia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Secure Password Management

5,0 2 mesi fa Nuova

Aspetti positivi:

Ease of use, feature set and auditing capability

Aspetti negativi:

Unable to open Word/Excel documents in app, only in web browser

Anna Marie
Knowledge Base Specialist (Filippine)
Computer e sicurezza della rete, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

ITGlue Innovations

5,0 2 mesi fa Nuova

Aspetti positivi:

I love all the features, they are all good and unique, and everyday use

Aspetti negativi:

nothing much, because it is useful for me and in out company.

Ewan
Senior Solutions Consultant (UK)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Fantastic object to object documentation

5,0 anno scorso

Aspetti positivi:

The key selling point of IT Glue when we came onboard in 2018 was the fact that any object can be linked with any other object. This means that we can have a configuration for a server, with a linked password, a linked knowledge document, a linked flexible asset explaining the SLAs. The fact that all knowledge can be linked to other relevant knowledge without having to search constantly has been a revelation.

Aspetti negativi:

There are certain inflexible things in IT Glue - the core assets have always been this way. One example of something that is more complicated than it needs to be because of legacy code is the Documents area. There is great potential here to have something similar to Sharepoint document storage with links to live documents in Office Online. It's definitely improved since we came onboard but it's not quite there yet. You are unable to delete non-empty folders as an example.

Vinson
Director of Technology (USA)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good product, but greedy company and pushy sales people

3,0 6 anni fa

Aspetti positivi:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Aspetti negativi:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

Jason
IT Specialist (USA)
Prodotti cartacei e forestali, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

IT Glue - The best product for your team, no matter the department

5,0 9 mesi fa

Commenti: IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful.

Aspetti positivi:

Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product.

Aspetti negativi:

Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time.

Mitchell
IT Lead (USA)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Great automation for IT documentation

4,0 5 mesi fa

Aspetti positivi:

It automates our IT documentation so it is always up to date without work on my part.

Aspetti negativi:

It doesn't integrate with every software or application that we use. More integrations could really improve IT Glue.

Alex
Systems Engineer (UK)
Gestione formativa, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Safe storage for all your important passwords

5,0 5 mesi fa

Aspetti positivi:

Having a safe offsite location that we can all access at different levels of access for all our critical passwords, contact data, disaster recovery planning and more is such a fundamental key part of any IT infrastructure. IT Glue provides exactly that, and does it very well.

Aspetti negativi:

It is not the cheapest solution but its the best for a reason and you'll be glad you used it if the unthinkable happens and you find yourself in disaster recovery scenario

Jere
ADMIN (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

ITG is good for documentation

4,0 anno scorso

Commenti: So far we're pleased with ITG. No major complaints after almost 3 years.

Aspetti positivi:

Easy to use, wide variety of integration options

Aspetti negativi:

The flexible assets feature for billing could use some improvements.

Alyssa
Service Manager (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

IT Glue is needed for everyone!

5,0 anno scorso

Commenti: Our account manager is awesome and is very responsive with any and all my questions. It has helped us with lost time trying to remember what documentation is where or passwords for that matter. It is a go to spot that our whole team uses . I am very happy with this solution and am at a point we are now going to offer MyGlue to our clients .

Aspetti positivi:

I like the granularity of permissions, the auditing it has, and how much more productive our team is have one location to go for passwords,how tos, licensing, etc. We especially like the OTPs in the passwords because then we do not have to track down who has what MFA and can get in easily.

Aspetti negativi:

Setting up ITG was somewhat difficult and however once you get the feel for it , it starts to make more sense. once you are using it

Todd
President (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ITGlue set our business up to truly Scale

5,0 5 mesi fa

Commenti: Overall, documentation is the foundation for any MSP and ITGlue is the best way to build that documentation in a way that helps an MSP scale.

Aspetti positivi:

ITGlue was the first platform we used to centralize our knowledge and build data and documentation in a way that could scale with a growing company.

Aspetti negativi:

Searching in ITGlue requires training and is unintuitive. User permission management has evolved but is still silly.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

This software launched our company into an age of Better documentation

5,0 5 anni fa

Aspetti positivi:

What this really has going for it is the ability to link items, a SOP can be linked to other procedures and documents allowing you to hand off documentation and have all the related materials linked to the one Item. I also like that their team does not seem to be resting on the product as it is, there are continual improvements and exciting things roadmapped for the future.

Aspetti negativi:

The platform lacks the ability to archive passwords that are no longer in play for former employees and the like. This has been on the community wishlist for quite some time with no indication of when or if it will be released. Another gripe is that core things in the software change FREQUENTLY without any prior warning explanation. Some of the changes have left me scratching my head as to what possible benefit or reason there is to changing things? So I find myself relearning certain aspects of how to use the software which can be particularly frustrating when trying to get through a work day.

Edward
Chief Operating Officer (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

IT Glue - Quality platform for MSPs

5,0 8 mesi fa

Commenti: Pre-Kaseya acquisition, IT Glue was awesome as a company. Since then, there has been a lot of churn from a people perspective, but the product continues to be very good.

Aspetti positivi:

IT Glue was easy to set up overall, the most time we spent was entering existing data. My team liked the functionality and how items could be linked to eliminate searching around for documents and then credentials, etc.

Aspetti negativi:

Feature-wise, I think IT Glue is great. Unfortunately, our account reps change constantly and seem to be most interested in upselling or cross-selling over promoting new features.

Alora
Chief of Staff (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Overall a solid product useful for keeping everyone on the same page

5,0 anno scorso

Aspetti positivi:

IT Glue is really useful for keeping the entire IT team on the same page. It often serves as a single point of truth for a lot of internal and external documents and processes. We use it for our own data as well as client data. We reference IT Glue on a daily basis across the organization. The phrase "let me check IT Glue" is frequently uttered.

Aspetti negativi:

Their customer service could stand to be a little more consistent. Sometimes it can be hit or miss depending on what rep you are routed to. For the most part, our issues are solved in a timely manner. From time to time we experience outages, which can be frustrating, but we have our most important items located in other accessible locations.

Nick
Systems Engineer (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Review of Glue

5,0 anno scorso

Commenti: I have been using ITGlue for a few years now and have grown to love it! One you get the hang of the user interface, it becomes second hand nature. Anything and everything important goes into ITGlue!

Aspetti positivi:

This web based platform is a one stop shop for all of our critical client information. If we need to know something about one of our clients, it always ends up in itglue! I personally love how everything is organized into clients and categories so I can easily find exactly what I'm looking for!

Aspetti negativi:

The one thing I think could use improvement would be uptime. I will rarely see that ItGlue will become non accessible due to issues or maintenance . This doesn't happen very often but causes a big impact when it does.

Andrei
User support administrator (Estonia)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

IT Glue is a great solution to manage documentation, assets and keep track of inventory.

5,0 5 mesi fa

Commenti: With the usage cases mentioned in this review had pretty much no problems, with some exceptions mentioned previously.
Overall an amazing solution that I truly recommend.

Aspetti positivi:

Documentation, asset and credential management is great, how everything can be linked with each other. Also a great solution to keep track of inventory in your company.

Aspetti negativi:

Documentation migration from previous solutions didn't go as flawlessly originally, some content did not copy over seamlessly, like pictures and attachments.

Lawrence
R&D Manager (UK)
Computer e sicurezza della rete, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

My recommended, go-to documentation solution for any IT department/company!

5,0 10 mesi fa

Commenti: Overall, ITGlue is great, the solution allows us to standardise our IT documentation but also share it with our customers via MyGlue

Aspetti positivi:

The integration with 3rd party solutions, along with Kaseya's massive product stack. The easy to use UI, making it even easier and less daunting when it comes to documenting our customer's IT setup.

Aspetti negativi:

Even though it's easy to use, I think it could be even more user friendly when it comes to access permissions both for ITGlue and MyGlue.

Cheryl
EDI Coordinator (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ITGlue has helped us organize and consolidate our critical documentation

5,0 anno scorso

Commenti: Onboarding and Offboarding Users

Aspetti positivi:

We are not an MSP, but IT Glue has provided us with a central repository of our critical documentation for systems and software. The customization of flexible assets is just what we needed to consolidate different information from many different sources. We use custom checklists for onboarding and offboarding our users and the ability to relate information is very useful. The audit logs are a big help to keep us on track, We love the product and highly recommend it to our partners.

Aspetti negativi:

There are no dislikes about the product.