--- description: Scopri le funzionalità di ZIWO, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZIWO - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [ZIWO](/software/171265/ziwo) # ZIWO Canonical: https://www.capterra.it/software/171265/ziwo Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/171265/ziwo?page=2) > Software per contact center sul cloud implementato all'istante. Completamente basato su API. Plug-in per CRM. Connetti agenti reali o virtuali. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 108 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza ZIWO? Soluzione per contact center, basata sul cloud, che aiuta le imprese a gestire la comunicazione con i clienti grazie al monitoraggio delle chiamate, al mascheramento delle chiamate, alle conferenze, alla creazione di code d'attesa, al trasferimento delle chiamate e ad altro ancora con il call center virtuale. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 108 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ASWAT Telecom & Media - **Anno di fondazione**: 2016 ## Contesto commerciale - **Prezzo di partenza**: 40,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, francese, inglese - **Paesi disponibili**: Arabia Saudita, Bahrein, Egitto, Emirati Arabi Uniti, Iraq, Kuwait, Marocco, Oman, Qatar ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Avvisi/Notifiche - Azioni innescate da eventi - CRM - Chat/Messaggistica - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Condivisione di documenti - Conversione testo-parola - Creazione di rapporti per estensione - Creazione di report/analisi - Durata della chiamata - Estensioni virtuali - Gestione della campagna - Gestione della forza lavoro - Gestione della qualità - Gestione delle chiamate perse - Gestione delle code - Gestione elenco chiamate - Gruppi di chiamata - ID chiamante - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Live Chat - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Monitoraggio delle conversioni - Monitoraggio delle parole chiave - Per i call center - Personalizzazione della voce - Pianificazione del personale - Previsione del personale - Rapporti sulle chiamate in entrata - Rapporti sulle chiamate in uscita - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Registro delle persone che hanno risposto - Relazione delle chiamate - Report personalizzabili - Smistamento automatico delle chiamate - Softphone - Strumenti collaborativi - Supporto da remoto - Trascrizione delle chiamate - Trasferimento delle chiamate - Trasferimento di file - Trunking SIP ... e altre 8 funzionalità ## Integrazioni (20 in totale) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... e altre 5 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) - [Software per il monitoraggio delle chiamate](https://www.capterra.it/directory/30901/call-tracking/software) - [Software PBX Cloud](https://www.capterra.it/directory/31102/cloud-pbx/software) - [Software per gestire la comunicazione in cloud](https://www.capterra.it/directory/31362/cloud-communication-platform/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 4. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [JustCall](https://www.capterra.it/software/157853/justcall) — 4.1/5 (224 reviews) ## Recensioni ### "Reliable Contact Center Solution with Room for Improvement" — 4.0/5 > **Shrouk** | *8 maggio 2025* | Servizi ai consumatori | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. > > **Inconvenienti**: While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. > > My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. ----- ### "Efficient and Reliable – Our Experience with ZIWO" — 5.0/5 > **Rayan** | *18 giugno 2025* | Internet | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. > > **Inconvenienti**: Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs > > Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer ----- ### "Easy and Helpful Tool for Calling" — 3.0/5 > **Hassan** | *17 giugno 2025* | Servizi finanziari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting > > **Inconvenienti**: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support > > It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. ----- ### "Customer Service TL" — 5.0/5 > **Hassan** | *9 giugno 2025* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. > > **Inconvenienti**: While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. > > Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. ----- ### "Ziwo fulfills the requirement well" — 5.0/5 > **Sachin** | *18 giugno 2025* | Moda e articoli di abbigliamento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. > > **Inconvenienti**: The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices > > From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/171265/ziwo?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/171265/ziwo) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati