Recensioni su Chili Piper

A great scheduling tool - but expensive and complicated

Aspetti positivi:

Chili Piper allows you to manage multiple queues and round robins based on advanced logic and manage team scheduling and routing in a way that is hard to compete with.

Aspetti negativi:

With that being said, Chili is a complicated platform that requires a lot of effort to learn and master, with a cumbersome UI and un-intuitive UX sometimes, as an admin.

Clear Winner for Sales Teams, Rolls Royce of Scheduling Tools

Commenti: One of the first tools we bought building out eqtble's sales team. We didn't have time to chase prospects down, so now scheduling is completely automated and our conversion has increased because of the easy user experience.

Aspetti positivi:

-It's built for revenue teams and features speak to that - inbound, outbound, routing are much more advanced than basic scheduling tools -Booking experience is superior (requires less clicks and information for the customer booking) -CS team goes above and beyond -Automates our whole scheduling process so our team spends 0 administrative time scheduling meetings

Aspetti negativi:

-Setup can be a bit confusing, mostly due to the amount of customization that is possible -More expensive than basic scheduling links

Caught in nightmare cycle of forced appointment scheduling with wrong phone number

Commenti: Virtually useless product

Aspetti positivi:

Nothing. Appalling user experience. All it did was facilitate the delivery of an email address where I, the customer, could manually contact the provider to inform him of my correct phone number.

Aspetti negativi:

I could not cancel the appointment I made through CP. I was forced to schedule another one. When I did, the contact information I had updated (contact phone number for the appointment) was NOT UPDATED. NO WAY FOR ME TO BE CONTACTED BY PERSON I WAS HAVING APPOINTMENT WITH.

The best tool for creating sales meeting invite and handoff

Commenti: Chilipiper is very useful in scheduling sales a meeting and sending client handoffs to another department. Their chrome extension is quite handy for a quick customer invite. All I need to do is asks for the customer's email and paste it on the extension and the system automatically send a quick invite so I don't have to look further at the customer's account.

Aspetti positivi:

It is integrated with salesforce, google chrome as extension, and slack which is very convenient for keeping track of my client meeting. It also sent me and the client an email reminder so they won't forget our meeting schedule which is crucial as the customers are always busy.

Aspetti negativi:

Just the occasional bugs here and there where sometimes, the zoom meeting link is missing on my invite for no reason at all but they are quick to fix and provide a resolution

Chili Piper is incredible - both the software and their team

Aspetti positivi:

I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone. The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!

Aspetti negativi:

Excited for their Hubspot integration coming out soon!

I couldn't live without Chili Piper and it's features

Commenti: AMAZING, it has exceeded all expectations

Aspetti positivi:

ability to qualify prospects through the self-booking appointment process and auto direct the set appointment to the correct sales rep and auto track show rates with their deep native integration with SFDC

Aspetti negativi:

There are a lot of features and functionality to learn and implement which is a great thing and I'm not technically savvy with the implementation, I love architecting the stack and so it takes thought and understanding what it can do for you as a platform based on your vision of your flow and this can take some time and well worth it in the end

Best Scheduling platform put there

Commenti: it's amazing, not only the features and functionality but also the CSM and support are super quick, helpful and know everything about it + they are really proactive which we appreciate a lot

Aspetti positivi:

It has ton of options, the routing, grouping and queues have so many option so it can support almost every business scenario, we only moving new departments to it

Aspetti negativi:

its complicated to learn everything and it takes time to master it but once you do - it's really worth the money!

Great meeting scheduling software!

Commenti: The overall experience has been top-notch; and I am a satisfied customer!

Aspetti positivi:

Easy meeting scheduling, geo & timezone specification capabilities, and reasonable pricing!

Aspetti negativi:

Load time can be improved for heavy filter jobs.

Chili Piper - Multipurpose Solution For Business

Aspetti positivi:

With Chili Piper, we have best features for lead capture and generation The software makes sales force automation easy and is great for sales enablement Finally, I like the many meeting and scheduling capabilities

Aspetti negativi:

Chili Piper has been amazing and nothing really to hate about Chili Piper

Chili Piper review from a daily user

Aspetti positivi:

The integration with the needed tech stack to have a meeting

Aspetti negativi:

Time zone choose-ability: maybe they could improve it by letting you choose a time zone for a city

Most optimized tool to book meetings

Aspetti positivi:

Chili Piper removes a lot of friction when people are booking a demo because of the integration they have with clearbit and hubspot, which allows us to book demos by asking for less information on the website form (since clearbit does the enrichment). This has been great for our form conversion rate.

Aspetti negativi:

Nothing comes to mind, sometimes the calendar does take longer to load on the page, but that's rare.

Nifty Extension

Aspetti positivi:

The integration with Salesforce that helps manage calendars, send reminders, etc.

Aspetti negativi:

Nothing directly...just that is one of several new tools being implemented.

Sales enablement

Commenti: Their support and staff are amazing, always going above and beyond to ensure that we have whatever it is we needed where it's locating certain function, how to create a feature etc. Always providing helpful best practice advices not only for Chili Piper but for our other tools that have some sort of contact to Chili Piper. In a day and age where there are so many new and exciting Martech tools to learn and go through on a daily basis, to have this sort of support and amazing people to work with, seals the deal. SHOUTOUT TO OUR REP! Always a pleasure :)

Aspetti positivi:

The ability to use a Marketo form and Chili Piper scheduling and ensure proper one assignment happens in salesforce. In the instance that they would reschedule or open the link anywhere else the calendar of the rep who the lead belongs to's calendar will pop up for the prospect. Amazing.

Aspetti negativi:

I think the software user interface could use some improvements in getting around, sometimes its confusing, and sometimes the terms confuse me. Like assignee vs organizer. More help texts possibly for terms. The structure of how the queues and the meeting templates are separate from the router really confuses me and I feel like if the meeting templates that were associated to its specific queues and inbound router were sort of bundled together, then it would be easier to manage. Sort of like a drill down format. Chili Piper can be used for so many different aspects of our org and because we want to capture data along each specific router and queue that it came through, we have multiple queues and it's stacking up.

Pipering Hot Meetings

Commenti: Had only had good vibes so far, very happy with it.

Aspetti positivi:

Ease of use when working in Salesforce, being able to schedule from Email or contact card.

Aspetti negativi:

If I have to, it's multiple timeslots bookings.

Sell Direct w/o Salesloft

Aspetti positivi:

Chili Piper takes the pain away from calendar syncing. Prospects have the ability to book time on your calendar and/or reschedule a meeting with a click of a button. Cuts out the middle man and the back and forth emailing that traditionally takes place

Aspetti negativi:

Not so much about the software but the coupling with Salesloft. We were introduced to Chili Piper as an add on to Salesloft. When we decided to leave Salesloft for Outreach.io, Chili Piper went away as well

Chili Piper has helped us make meeting routing easy and increase show rate

Commenti: 1. Meeting routing from SDR to AE is no longer a manual burdensome task for us. We've done both Round Robin and territory-based, and Chilipiper made both crazy easy (especially because of their SFDC integration). 2. We love having standard meeting templates and meeting reminders across the team. Particularly, automated meeting reminders helped increase our show rate by 10%

Aspetti positivi:

Our team is a huge fan of Chilipiper's automated meeting routing, standardized templates, SFDC logging, and auto-reminders

Aspetti negativi:

For it's basic features, it's simple and easy to use, but with more complex configurations, all the different settings can get messy

Very flexible and great customer service

Aspetti positivi:

I like that it integrates seamlessly with salesforce and gmail. It allows our SDR to easily schedule things for our account execs. Also love how easily we can insert time suggestions in emails. The customer service and nimbleness of their company is top notch - they've worked really hard to make sure product works for us.

Aspetti negativi:

Sometimes the javascript can make our landing pages a little slow, it doesn't work with popup forms (that we've been able to figure out), and I can't use the router for opp and account objects in SF.

Chili Piper is a real time saver

Commenti: Overall, it's been a very helpful tool for me. I know there are many powerful features that the rest of my organization leverage, but I stick to the basics.

Aspetti positivi:

From an individual user, it's easy to use. I just send the type of meeting link I want my recipient to book and I get a notification when they book it. I don't have to go through the back and forth of finding a time that works for them.

Aspetti negativi:

It was a tiny bit confusing to find certain features, but I found them eventually. I may not have figured it out, but I would love to take two Chilipiper users and send a merged link that will only offer times that are mutually available to both of us. This would come up if I was having a new team member shadow a call, and I wanted to offer only times that were available to myself and the team member shadowing me. This may very well be a feature that exists, and I just didn't figure it out.

Chili Piper has been great for our business

Commenti: We use Chili Piper daily. Our SDRs use it to schedule times with a potential customer and our sales Reps. It's been great and its very easy to use.

Aspetti positivi:

Ease of use. It allows us to have customers quickly find time in calendars and book meetings.

Aspetti negativi:

I wish Chili Piper can have deeper roots into Salesforce, meaning build custom formulas and look at more than one object.

Lead Routing: Automated

Commenti: Couldn't reccomend it enough. There's a reason Chili Piper is taking over the market.

Aspetti positivi:

This is the only tool on the market that consistently meets our lead routing needs. It's incredibly easy to turn reps on or off, adjust volume, and automate your lead distribution. Their customer support has been unbelievable, always finding time to help us out at any time of day.

Aspetti negativi:

The reporting can use improving, but their Salesforce integration makes it easy to build reports in Salesforce.

Best in biz for calendaring right now

Commenti: Solid team, support and functionality!

Aspetti positivi:

Advanced features allow for extensive flexibility The management team is excellent

Aspetti negativi:

Calendaring is becoming a staple in the engagement platforms (Outreach and Salesloft for example) so it will be interesting to see where CP goes next on the product.

Great Meeting Booking Tool for Teams

Commenti: The customer support is the best in the B2B SaaS space.

Aspetti positivi:

Chili Piper looks at our sales reps availabilities and then matches an inbound request to the next batter up based on who is next and meeting availability - takes the back and forth of meeting planning out of the conversation.

Aspetti negativi:

I wish they had better or more dynamic integrations, specifically with Drift and also writing to a record in Marketo or Salesforce.

Great integrations

Commenti: It's so easy for potential customers to pick a time on my calendar or reschedule a meeting. Going back and forth to find time to chat is an utter waste of time.

Aspetti positivi:

I love Chili Piper's integrations with Zoom, Salesforce, and Google calendar. It reduces data entry, human error when scheduling meetings, and enhances the experience for potential customers.

Aspetti negativi:

There are times when an SDR routes a meeting to me and my Zoom information isn't added to my Google calendar. Our sales ops have looked into this several times and "fixed" the problem but every now and then it breaks.

A lot of functionality with super user friendly interface

Commenti: 1. Streamlined automated and fair sales distribution process
2. Tons of time collectively saved on booking meetings. My personal favorite feature is inserting available times in the email.
3. Customer-centric approach to demo booking with time selection.

Aspetti positivi:

1. For end-users, like sales or cs teams, you go through the set up once (templates, buffers, reminders) and enjoy saving time every time you book a meeting. 2. Well thought through round-robin flow for SaaS sales teams. 3. Integrations that fit into most tech stacks. 4. Support and customer experience teams are amazing, very friendly, and knowledgeable.

Aspetti negativi:

We occasionally have lead reassignment problems, which relate mainly to our tech stack setup.

Great fro booking in my demos

Commenti: Great tool to make my sales job easier

Aspetti positivi:

It all goes automatic, you add your working hours and set up meeting times and meeting links and buffers and its done. You dont know its there and see everything right away in your calendar

Aspetti negativi:

Sometimes there are some hickups with demo’s coming in 2 or times that im not available