--- description: Scopri le funzionalità di Swell, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la Customer Experience](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.it/software/172802/swell Pagina: 1/16\ Avanti: [Pagina successiva](https://www.capterra.it/software/172802/swell?page=2) > Consente alle imprese di raccogliere feedback in tempo reale sull'esperienza dei clienti: NPS, CX e recensioni online sui siti che contano. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 356 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Swell? Swell si concentra sull'aiuto alle imprese che hanno una sede fisica. Molti clienti che utilizzano Swell operano nei settori della sanità, delle vendite al dettaglio, dei servizi e dell'accoglienza. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 356 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Swell CX - **Area geografica**: Cottonwood Heights, USA - **Anno di fondazione**: 2016 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Nuova Zelanda, Stati Uniti ## Funzionalità - Analisi delle sensazioni - Analisi delle tendenze - Analisi visiva - Automazione dei processi e dei flussi di lavoro - Comunicazione multi-canale - Condivisione sui social - Coupon per cellulari - Creazione di report/analisi - Dashboard - Gestione contatti - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione delle risposte - Gestione di feedback negativi - Integrazione di social media - Invio di SMS di massa - Messaggistica bidirezionale - Messaggistica programmata - Messaggistica via SMS - Modelli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio delle revisioni - Monitoraggio lamentele - Notifica di revisione - Personalizzazione dei messaggi - Pianificazione della campagna - Programmazione della campagna - Raccolta dati multi-canale - Richiesta di revisione - Risposte automatizzate - Segmentazione della clientela - Sondaggi e feedback - Struttura sondaggio NPS - Third-Party Integrations - Visualizzazione di dati ## Integrazioni (80 in totale) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... e altre 65 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) ## Categorie correlate - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) - [Software per il coinvolgimento attivo del paziente](https://www.capterra.it/directory/31085/patient-engagement/software) ## Alternative 1. [Trustpilot](https://www.capterra.it/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.it/software/152997/birdeye) — 4.7/5 (703 reviews) 3. [Yotpo](https://www.capterra.it/software/144389/yotpo) — 4.5/5 (376 reviews) 4. [GiveMe5.ai](https://www.capterra.it/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Weave](https://www.capterra.it/software/141842/weave) — 4.3/5 (668 reviews) ## Recensioni ### "Great alternative\!" — 4.0/5 > **Mason** | *12 ottobre 2021* | Vendita al dettaglio | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did\! > > **Inconvenienti**: It needs to run a little bit better. Swell hasn’t worked out all the kinks > > We love the product and feel like they really listen to their customers\! ----- ### "Game Changer" — 5.0/5 > **Savannah** | *29 aprile 2022* | Industria edilizia | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. > > **Inconvenienti**: It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. > > Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. ----- ### "Please fix your app" — 1.0/5 > **Nikki** | *19 ottobre 2023* | Servizi ai consumatori | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Replying to a customer is easy. As long as no one sends you a message while you are typing. > > **Inconvenienti**: Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. > > We call your program "Not so Swell". ----- ### "BirdEye was good; Swell is GREAT\!" — 5.0/5 > **Nicole** | *1 febbraio 2021* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague\! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct\! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(\!\!) with Swell\! > > **Inconvenienti**: The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. > > I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations\! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic\! ----- ### "Swell was the perfect choice\!" — 5.0/5 > **Joshua** | *15 ottobre 2021* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before\! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof\! > > **Inconvenienti**: There were a few bugs in the beginning, but its been pretty smooth sailing so far\! > > The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers. ----- Pagina: 1/16\ Avanti: [Pagina successiva](https://www.capterra.it/software/172802/swell?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/172802/swell) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati