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Informazioni su OpenTable

Piattaforma di gestione delle prenotazioni nei ristoranti che consente agli utenti di gestire liste d'attesa, prenotazioni di tavoli, ospiti e cronologia delle visite, account e molto altro ancora.

Ulteriori informazioni su OpenTable

Aspetti positivi:

Free, convenient, easy to use, most restaurants use it now, always remembers my log in, quick receipts and customer service.

Aspetti negativi:

This problem seems to happen every once and a while.

Valutazioni di OpenTable

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,5
Caratteristiche
4,6
Rapporto qualità-prezzo
4,6

Lo consiglieresti?

9,0/ 10

OpenTable ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 1.306 recensioni degli utenti di Capterra.

Hai già usato OpenTable?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (1.306)

Emtiaz
Administrator
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

There is Always a Table with OpenTable!

5,0 3 anni fa
Sottotitoli in italiano disponibili nel lettore video
Vincenzo
Director (UK)
Ristoranti, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Pessima

1,0 2 anni fa

Commenti: Azienda che non rispetta il cliente

Aspetti positivi:

Azienda che non rispetta il clienti avrei altro da dire

Aspetti negativi:

Azienda che non rispetta il cliente avrei altro da dire

Jose
Jose
Head of Strategy (Messico)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Best app for restaurants reservations

4,0 8 mesi fa

Aspetti positivi:

It's easy to search and schedule reservations, the platform works very fast.

Aspetti negativi:

There are some features that are not than intuitive in the navigation like canceling a reservation.

Ilana
Co Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Sisserou's Restaurant

4,0 9 mesi fa

Aspetti positivi:

The POS integration and that it is widely used by patrons as a go to reservation source.

Aspetti negativi:

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Mike
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Arrogant Company

1,0 4 mesi fa

Commenti: It was awful, too expensive, had no training, and did not support our restaurant. They only support false accusations and don't care about our restaurant's success.

Aspetti positivi:

It's well known. But there were NO pros for my company. They drained us monthly with their expensive plan and added little to no value in growing our company.

Aspetti negativi:

Far too expensive, customer service was deplorable, and their arrogance was overwhelming. We are a small business and could not afford their services any longer. Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant. It was a personal opinion of how we accepted his criticism. With partnership like Open Table who needs enemies, if you have any other choice run from open table and utilize Tock.

Allegra
Owner (USA)
Ristoranti, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Good but $$$$!

5,0 10 mesi fa

Aspetti positivi:

Customer service is always spot on and helpful.

Aspetti negativi:

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

Chelsey
Dog groomer and business owner (USA)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Helpful and convenient

4,0 5 mesi fa

Commenti: Great! It is a very helpful app. I order take out a lot and use this app for orders and viewing restaurants etc.

Aspetti positivi:

The convenience of it definitely. I love that you can view the restaurant menu’s, make reservations and even see customer reviews.

Aspetti negativi:

It would crash on my phone every now and again, typically when I’m out of internet range.

Leo
General Manager (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Wouldn't use it if I didn't have to

3,0 2 anni fa

Aspetti positivi:

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

Aspetti negativi:

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad or a PC. It makes things more cumbersome than they should be. I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). Overall I'm largely unimpressed, just as I always expected to be.

Julia
Director of Operations (USA)
Prodotti alimentari e bevande, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Its the main star - but I wouldn't go all in

4,0 3 mesi fa

Commenti: Easy to use and to customize. I like the mobile app on the client side. Cover flow helps with booking management. Guest data is not as robust as other platforms. Its worth using in conjunction with platform of choice so as to capture all guests

Aspetti positivi:

Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns.

Aspetti negativi:

Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years.

Stephanie
Sr. Manager (USA)
Raccolta di fondi, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Happy User

5,0 3 mesi fa

Aspetti positivi:

I love being able to have the flexibility to ensure that I have a reservation at the place I want to eat at without waiting.

Aspetti negativi:

I'm not sure all restaurants keep their times up to date, nor sometimes they hold times back.

Tess
Customer Care Representative (Canada)
Salute, benessere e fitness, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy to Use Open Table

5,0 2 mesi fa

Commenti: Very good, has been a part of many fun experiences dining out.

Aspetti positivi:

Very easy for making reservations, adjusting resos, getting information about a restaurant

Aspetti negativi:

I haven't run into any issues with it so far, it has only made the process of booking a reservation easier!

Jacalyn
Owner (USA)
Scrittura e attività redazionali, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

OpenTable Ease of Use

5,0 3 mesi fa

Commenti: OpenTable provides the service as advertised. The experience of setting up the reservation is simple.

Aspetti positivi:

Ease of making reservations and including others.

Aspetti negativi:

I don't have any complaints about OpenTable, I believe it works well.

Brian
owner (USA)
Prodotti alimentari e bevande, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Joined for free during a covid deal

4,0 10 mesi fa

Commenti: Unfortunately I feel like it's mandatory now. But I long for the days before covid when we purposefully DIDN'T take reservations.

Aspetti positivi:

I liked that it was free for a while. It was essential when we had only 5 tables during covid mandatory outdoor dining.

Aspetti negativi:

You get used to having it, you customers get used to having it, and then the price seems exorbitant.

Max
Manager (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Reservation Management Software

5,0 9 mesi fa

Aspetti positivi:

Marketing options, large customer reach, customer support

Aspetti negativi:

Mobile/iPad version of apps vs. webpage are missing some features and you will need to go onto a laptop or desktop to utilize.

Erik
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Works well enough

4,0 9 mesi fa

Commenti: Fair. They could be worse, but they could be better. VERY EXPENSIVE

Aspetti positivi:

Guest management and seating options, fairly easy to add new tables

Aspetti negativi:

There are other services that do more, and cost far less.

Emilie
Wealth Executive (UK)
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

OpenTable User

5,0 anno scorso

Commenti: Very positive, making something that can be a hassle easier

Aspetti positivi:

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Aspetti negativi:

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

Aria
Manager (Canada)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Love it when I see that a restaurant uses OpenTable

5,0 10 mesi fa

Aspetti positivi:

Ease of reservations, text reminders are amazing. You can modify or cancel on your own as well.

Aspetti negativi:

Can be annoying to navigate on your phone

Todd
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Open Table

5,0 10 mesi fa

Aspetti positivi:

Open Table has a great ease of use and guest awareness.

Aspetti negativi:

Open Table can be costly but it is definitely a great help.

Savannah
Graphic Designer (USA)
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easiest way to make a reservation

5,0 8 mesi fa

Aspetti positivi:

I love that I don't have to call into a restaurant. Instead, I can make a reservation conveniently from my phone at any time and ensure that we are correctly in the restaurant's system. I can even leave notes for the owner.

Aspetti negativi:

There have been times where it doesn't allow for us to make a reservation but there is indeed capacity at the restaurant. I think this is more of an error on the restaurant's end.

Susan
Server (USA)
Ristoranti, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Open Table For The Win!

5,0 anno scorso

Commenti: So far our experience with open table has been great. Plea t if training, plenary of excellent communication and plenty of new business. The ability to make notes about our customers needs, wants, likes and dislikes is a great tool. Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

Aspetti positivi:

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

Aspetti negativi:

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Chris
Director of Operations (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

General Overview on OpenTable for Business Use

5,0 anno scorso

Aspetti positivi:

Simple to use features - a lot of popular restaurants seem to have it as well. The best feature in the integration with the calendar you utilize, and the mobile accessibility.

Aspetti negativi:

There isn't a feature that is disappointing with OpenTable, but they should try to get contracted with more places to touch as many audiences as possible. There has been instances where I've seen it not available when traveling or with a particular merchant.

Brandy
Manager (USA)
Magazzinaggio, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Love this

4,0 5 mesi fa

Commenti: User-friendly, offers excellent marketing choices, and has strong support. The assistance we've received has been outstanding, both in terms of operations and from our representative.

Aspetti positivi:

This website/app is the top choice for making reservations. It offers a smooth experience and makes it very easy to explore your options for destinations.

Aspetti negativi:

I had no problem what so ever with the app.

Caitlin
Administrative assistant (USA)
Moda e articoli di abbigliamento, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Opentable is amazing!!

5,0 anno scorso

Aspetti positivi:

I like that I can just get onto my phone and make a reservation super easily. I’ve never had an issue.

Aspetti negativi:

Like I mentioned before, I’ve never had any issues with this software. It’s super helpful

Michelle
Assistant Director of Curriculum (USA)
Servizi alla persona e alla famiglia, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Reservations made easy

5,0 11 mesi fa

Commenti: Super useful and reliable. Very user friendly and a great app.

Aspetti positivi:

I can book a restaurant on my phone and I can add my reservation to my calendar. It is reliable because you get a confirmation too.

Aspetti negativi:

There is nothing that I don't like about this app. It was so useful especially when I am on vacation and I can book reservations at the tap of my phone.

Dylan
Assurance Staff II (USA)
Contabilità, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Everyone should use this.

5,0 anno scorso

Commenti: Overall, OpenTable is my go-to for making reservations, even if I am already on google looking up locations, I will open the Open Table app on my phone to make the reservation.

Aspetti positivi:

I feel like a sense of control. You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others. Great for when dealing with indecisive people.

Aspetti negativi:

I don't like that restaurants can charge you for cancelling, but OpenTable does inform you beforehand and it is the restaurant that is imposing the charge not OpenTable. Also, some places OpenTable only has a contact number for, but that usually only happens when it is a small ma and pa shop.

Sheri
Self Employed (USA)
Vendita al dettaglio, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I love the ease of making reservations and know I can depend on OpenTable for accuracy.

5,0 2 anni fa

Commenti: The main problem solved is time. No one wants to use a phone to make a call more than they have to, and they certainly don't like to have to wait. OpenTable helps with making reservations quickly and effortlessly.

Aspetti positivi:

OpenTable is very easy to use. While I'm a little computer savvy, I've no patience for sites that are glitchy or too complicated. I'm able to make my reservations easily, choosing the time and the number of people and can also, when necessary, make special requests. I make a lot of the reservations for family, friends and colleagues and because I know I can count on OpenTable, they know they can count on me. And best of all, it's quick; no more waiting on hold, no conversation over the loud noises of the restaurant. I also love the text / email reminders. This is a big help with a busy schedule; it's one less thing to keep track of.

Aspetti negativi:

I honestly can't think of anything that can be improved. Everything has worked smoothly thus far.