Recensioni su Grasshopper

Grasshopper is an Amazing Tool for Entrepreneurs

Commenti: We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Aspetti positivi:

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Aspetti negativi:

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

Great VoIP System

Commenti: Overall, I have enjoyed our time with Grasshopper.

Aspetti positivi:

I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.

Aspetti negativi:

I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.

Expensive service

Commenti: Smallest package is $30 a month. You must pay the year upfront in full.
Didnt use it for 1.5 yrs. Called to cancel and they refuse to give credit back for last 6 months. Found my cell service proveds secondary number for only $10 a month. No long term commitment. I would not suggest anyone use this company. Delays in connecting to incoming calls, costly compared to other options.

Aspetti positivi:

I never really used it. I wasnt comfortable with the way it worked so I never used it.

Aspetti negativi:

Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service.

Grasshopper good for small business

Commenti: I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada.

Aspetti positivi:

Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.

Aspetti negativi:

It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.

The most features for the price

Commenti: Very positive overall.

Aspetti positivi:

Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.

Aspetti negativi:

Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my numbers

Commenti: Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is)

Aspetti positivi:

It was cheap, like really really low cost compared to competitors

Aspetti negativi:

Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account)

It’s fine- not the golden ticket

Commenti: Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution.

Aspetti positivi:

Call blasting, business open/close hours, instant response, ability to customize voicemail messages.

Aspetti negativi:

Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing.

It works but nothing amazing

Commenti: I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If Google provided that option, I would not need Grasshopper at all. That said, it works just fine and I have no complaints about the service. I don't mind that I pay for it.

Aspetti positivi:

Haven't experienced a single dropped call, so at the very minimum, it does that perfectly. It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily.

Aspetti negativi:

Outside of the switchboard option, the features are few and far between. I have a Google Voice number that gives me everything else that I need from Grasshopper but is free.

Affordable option, but unreliable phone app

Commenti: Grasshopper did what we needed it to, it was short on features, but we made it work for multiple years. It is definitely the cost-friendly solution, especially for small businesses, and as long as you are not relying heavily on the phone app and use the desktop application. Also a plus, someone always picked up the phone when we called support, which I really appreciated.

Aspetti positivi:

It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.

Aspetti negativi:

The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options, as the glitches take a significant toll on our ability to do business day to day, causing lots of frustrations.

Very Basic; Room for Improvement

Aspetti positivi:

Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose.

Aspetti negativi:

One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that.

The Best Virtual Phone System There Is!

Commenti: My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System!

Aspetti positivi:

That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature! With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier! Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales.

Aspetti negativi:

My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all.

Straightforward, simple, and cost-effective way to juggle and route multiple phone numbers for SMBs.

Commenti: We use it to run a "website question" 1-800 phone number that routes to different stores and remote individuals at different times with multiple options for service.

Aspetti positivi:

It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers.

Aspetti negativi:

The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well.

Great for small business

Commenti: Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year.

Aspetti positivi:

Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone.

Aspetti negativi:

The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize.

Amazing software for the modern day office phone solution

Aspetti positivi:

Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.

Aspetti negativi:

The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.

Best small operations phone solution!

Commenti: A cost-effective phone system solution for our rag-tag team of entrepreneurs.

Aspetti positivi:

Grasshopper is so simple to set up and use. I love the phone and desktop (new & amazing) apps. It's so easy to support multiple products/programs through this system and always know how to answer the call, great features, and awesome customer service staff. We've been using this for almost three years now and we still love it. Not having to be tethered to a desk is great, and having a professional-seeming phone system to increase your credibility at the same time is even better!

Aspetti negativi:

International calling is a bit of a headache and cost, but then again, where isn't it? The browser interface leaves much to be desired, especially if your setup requires the advanced features on the old interface only. The playback of uploaded recordings in the browser version, and recording via the browser options rarely, if ever, work. Uploading only works with MP3, and the quality is always degraded and somewhat difficult to understand.

The best choice for an 800 number in a modern small business

Aspetti positivi:

No hardware required, no complex setup. Easy routing of multiple extensions to different employee numbers. Customizable greetings and hold music. Employees can hear the number before accepting the call and choose to send to voicemail.

Aspetti negativi:

The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs.

Is your voicemail system buggy? Try Grasshopper

Commenti: Positive. The best feature by far for us is the pro voice talent I can easily hire to record the business outgoing message.

Aspetti positivi:

We are a service business and spend time on client sites. We require a stable voicemail service to capture customer calls. Grasshopper does a nice job.

Aspetti negativi:

I’d like to pay for use by the number of calls they receive. Our business has cycles where it gets more calls at different times of the year

Great program but app needs improvement

Commenti: We use grasshopper on a daily basis and it has really helped us keep track of who we've spoken to, how often they've called and what our response has been.

Aspetti positivi:

I love the ease of leaving notes about what was said, or when calls were returned. Easy to track calls and search feature is super helpful.

Aspetti negativi:

I wish the app allowed you to leave notes about when calls were returned it is difficult to go back and forth between the desktop and app version.

The best out there

Commenti: The ease of use, for the price the value is awesome. We have been using for 2 years now and would not switch.

Aspetti positivi:

How we were able to get a 1800 # and 2 additional lines without breaking the bank. The program allows you also to change to meet your specific needs.

Aspetti negativi:

There is nothing I can say I dislike about this software. Great idea and works faboulous..

Top quality product at low price

Aspetti positivi:

The quality that I like most about Grasshopper is how easy it is to set up, use and get assistance if you need it. Honestly, it is very easy to figure out on your own and operate. We switched from another call management company and saved over $100 a month by using Grasshopper!

Aspetti negativi:

I do not have anything at this time that I do not like about Grasshopper.

Great value for the money!

Commenti: I have been using Grasshopper for a while now. I got the service for my business for the price and convenience. I have the mobile app and make and receive all calls on my cell phone. I use it to receive faxes from wholesalers and customers. It has worked great for me the entire time I have been using it.

Aspetti positivi:

I loved that everything was virtual. I can make and receive calls right from my cell phone. I like that they offer toll free vanity numbers. I can receive faxes on the same number which is great and there are 3 extensions. I also like the price.

Aspetti negativi:

I really don’t have many dislikes. The main thing I don’t like is that you can’t send faxes. You also cannot transfer calls to a different extension on outbound calls.

Grasshopper is everything I was looking for to manage my incoming phone calls. Love it!

Commenti: Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus.

Aspetti positivi:

Grasshopper is very easy to use, there was no need to attend any training sessions that would take away time I don't have to lose. The fact I was able to set up everything myself in a very short amount of time was crucial to my decision; Grasshopper did not let me down. Additionally, the flexibility of the system makes it that much more appealing.

Aspetti negativi:

Honestly, there is nothing I dislike about the Grasshopper system. It gives me everything I was looking for in a virtual phone system to handle my incoming calls and messages.

Today's way to conduct business contact via voice or text for small company's .

Commenti: Don't know really.

Aspetti positivi:

It is a total end to end solution. Covering all business contact concerning phone mumber bases without any infrastructure .. cloud based.

Aspetti negativi:

Text message conversations can not be deleted ... Where a customer leaves sensitive personal information it is a problem .. like credit card info.

Best Phone System for Small Business

Commenti: We're a small business and don't want to break the bank. When we shopped around, we found Grasshopper. There is a base cost plus a number of minutes per month you're allotted. Any additional minutes are billed at a set and reasonable rate. We love using it because we can customize the welcome message, create a phone tree, and add people as we grow. We automatically get copies of every voicemail left emailed to our inbox. There are literally more features than you need as a small business. Honestly, the best bang for your buck, hands down.

Aspetti positivi:

Ease of use (back of the house), Ease of setup, Best Value, See who's calling if logged in at time of call.

Aspetti negativi:

Not much. I haven't encountered a problem that either wasn't fixed immediately or that made any difference to how we do business.

Good Virtual Office Phone Service

Commenti: Each of our employees has their own extension, we receive emails for voicemails.

Aspetti positivi:

It's easy to use and we can have our own office number without the actual phones and subscriptions.

Aspetti negativi:

Not very easy to customize and we're pretty much stuck with what we had from the beginning, we haven't changed anything