Recensioni su Trimble TMS

Digitization for LTL Cross Border Transportation

Commenti: Overall its been a good relationship over the past 15years, where we struggle is speed to market for version upgrades and support is slow to react to our needs. Lastly tighter account relationships would be great for advanced tech and roadmaps for how we can align to strengthen the product and client satisfaction

Aspetti positivi:

That at its core it does what it needs to do for base Order to Cash requirements for the Transportation vertical.

Aspetti negativi:

Not a platform that is advancing and keeping up with latest technology advancements! No Automation, RPA, ML and AI light on adapting open API's to allow for more integrations of advanced tools and making API management more native to the platform. EDI is a bear to work with, modern real time tools like mobile drivers applications and document management

Usage of this System.

Commenti: Overall it is a good Product. I find it easy to use and easy to find what you need to review.

Aspetti positivi:

Easy to use, keeps track of everything you need.

Aspetti negativi:

Sometimes hard to get logged in. Cuts out on the road periodically. Not loud enough when Load Offer comes through. Hard to hear if sleeping.

Top of the line TMS!

Commenti: I have used this product for 3.5 years and have loved it. My company just recently purchased another one to replace this one but I am very unhappy about that. The new one is very tiny and it spins and spins, taking too long to do anything. I really hate to lose Innovative!

Aspetti positivi:

Very easy to use and big enough to see. It is very user friendly.

Aspetti negativi:

Sometimes it times out, but that only happens about once a day.

Horrible company with horrible product

Commenti: I wouldnt recommend the peoplenet/trimble eld equipment to my worst enemy. Horrible experience and a huge waste of money.

Aspetti positivi:

Live person answers the phone when you call in

Aspetti negativi:

Useless equipment. Support never has answers or solutions for equipment that never runs or works.

Relliability

Commenti: I have been a dedicated user of Trimble since the 1990's, very easy to navigate and train fellow employees.

Aspetti positivi:

I know that I can call support and issues will get resolved quickly

Aspetti negativi:

Minor quirks, like files locking up orders and equipment.

Trimble the BEST

Commenti: I have been in transportation over 30 years and they have been the best system and support I have used.

Aspetti positivi:

Easy to use and support is extremely helpful and understanding when you do have any questions. Someone is always on-call and are always kind, understanding and help you immediately.

Aspetti negativi:

There is nothing I don't like about Trimble

Not Impressed

Commenti: The support team is great, but they need some brains in the developmental department. They have made the software too cumbersome, click back and forth through several windows for parts orders and work orders. I have been using software since 1997 and this is the worst.

Aspetti positivi:

The support team does a pretty good job. Wish I could say the same for the rest.

Aspetti negativi:

If you like clicking through a lot of windows to complete 1 task, go for it. This is the software for you. Make a mistake, it erases your entry instead of letting you go back and correct it. You get to re-enter it. The big one for me is that the development team has been working on the month end report all year (it is not August) and we still have not had a correct report. This is a critical report for our organization.

Basic TMS System

Commenti: Basic TMS system, but crashes so often and has limited technology. Our company is getting rid of TMW soon and getting a new TMS system.

Aspetti positivi:

Allows you to do most functions needed for brokering a load. Very basic and easy to understand the basic uses of Dispatch, Order Entry and File Maintenance.

Aspetti negativi:

Crashes constantly and kicks you out completely, almost daily. There are constant issues with sending documents or retrieving data like Lane History.

Barley adequate

Commenti: None that I have figured out today, about as bad as Mcleod.

Aspetti positivi:

They offer a hosted solution and have an *expensive* but semi integrated add on CRM module. Most legacy users are still server/premise based however. Their tech support gets an 'A' for effort but 'F' for functionality and follow through.

Aspetti negativi:

Very antiquated, this technology has been around since the 80's, nothing *cutting edge* about TMW, and their suite application requires a dozen modules that are each a stand alone program. So you need 4-5 different applications/modules open at all times to do you job. Buggy, has daily glitches that require you to duplicate your work.

Archaic, difficult, and buggy

Aspetti positivi:

I like that the Dispatch board allows the creation of multiple boards; this has made keeping track of certain lanes' operations (such as during peak season) much easier. It also lends itself well to creating reports. Entering loads in Order Entry is relatively simple as well.

Aspetti negativi:

The interface is reminiscent of Windows 95, and not in a good way. It's unattractive and the layout isn't the most intuitive, either. Everything is very clustered together, which can make it difficult to find what you're looking for. Additionally, it's prone to freezing and crashing on a fairly regular basis, sometimes not even allowing a user access for up to an hour or more. It's been my least favorite software to work with, unfortunately.

not for fast paced work environments

Commenti: Bottom line with the software is:-
if you running large amount of fleet, booking large amount of freight, fast paced work environment where each operator constantly on the phone multi-tasking between 1 – 3 monitors/computers. I would never recommend it. This will change your attitude as the software will decrease your production ability. It’s made to make you Serve it. if you small operating company with small amount of fleet, and if its priced right for you, I would recommend it.

Aspetti positivi:

visual. colorful. Teach extra high level of patience.

Aspetti negativi:

Slow Motion. Excessive unnecessary technical errors. Excessive amount of steps. Cannot utilize the software to serve YOU, the Software utilize YOU to serve it. “It’s like creating the beast that have no control over it”.

Truckmate Dispatch

Aspetti positivi:

I like that it is easy to track not only the trailers but drivers as well. Easy to set up routing and locations. It is easy to move around from dispatch to payroll and most of the time it is a quick fix when someone gets button happy. We have the option to send the loads directly to the driver and the system will track there movements, but we found it easier to manually move our OTR drivers. During the time of our transition from 2012 version to 2018 the problems we have encountered have been quickly fixed by the Trimble groups support team.

Aspetti negativi:

No back button when the person who is manually moving the drivers and equipment gets a little to quick on the buttons. We updated our system and did some testing before going live and some of the hiccups we caught and thought were fixed carried over to the live version. We are a Intermodal trucking company and our original version from 2012 had custom moves that are not able to brought up to 2018.

Essential for life

Commenti: As a transportation specialist and Fleet Manager, TMW Systems is my lifeline. I would not have a job without it.

Aspetti positivi:

Easy user interface, straight forward, no bugs or glitches, TMW does everything I need it to to complete my work.

Aspetti negativi:

There is not anything that I would recommend to improve. TMW Systems has been a reliable software program for the 3+ years that I have used it.

great software for the industry

Commenti: never a problem always great program any user issues are quickly solved and resolved

Aspetti positivi:

very user friendly great ability to use over mult platforms. no glitches frequently updated and always is relaible

Aspetti negativi:

at times the work arounds add ons can be a pain but with training the ease of use is better

TMW is great software for all your transportation needs!

Commenti: Dispatch. Dispatching of drivers with safety issues.

Aspetti positivi:

Easy to use. Easy to navigate. Very little issues. Makes tracking safety related issues very easy as well!

Aspetti negativi:

It's a good system. I used it with my previous company for 2 years and still recommend it to others in the industry.

TMW Admin

Aspetti positivi:

SQL driven and highly customizable to output to various programs.

Aspetti negativi:

A lot of the customization has to be done by TMW tech support. Some parts are still developing but we paid full price.

Great system with lots of info

Commenti: Great system to use for daily dispatch, easy to keep track of all load, and equipment info, lots of great customizable features to make your dispatch job easier.

Aspetti positivi:

Easy to learn, and can keep track of almost anything that you need to know on every truck / trailer / load you have.

Aspetti negativi:

I can not think of anything bad to ay about the system, it works perfectly for me dispatching a 20 truck fleet.

Have implemented TMW at two companies since 2000

Commenti: This is the only Dispatch Software I have seen that I wouldn't hesitate to recommend to any company.

Aspetti positivi:

Reportability. Data & tables are organized and provide easy downloads or reporting through Crystal reports.

Aspetti negativi:

Even though we have now integrated mobile communications with TMW. I found their support some what lacking knowledge when it came to the mobile communications module.

Industry leader

Aspetti positivi:

The versatility of this product is above and beyond its competitors. Best bang for your buck period! From dispatch to back office to EDI, TMW is a one stop shop for all your transportation needs.

Aspetti negativi:

Because the product is so vast and immersive, enhancement requests seem to take a bit longer, but it’s worth it in the end

Worst system

Commenti: I would not recommend this sytem to any carrier as it is not support and not very functional.

Aspetti negativi:

I have been in thetranportation industry for over 30 years worst system ever used. Way too many pop ups and the speed is seriously slow trying to keep up. Support is minimal.

Feedback for installation of TMT

Commenti: My experience with TMW Systems,it's good,i like the support and consulting that he have with the customers.

Aspetti positivi:

I begin with this software,and i don't know more functionality but about the warrantly management and trucks loads,i like.

Aspetti negativi:

Seriously,I don't begin to work with this.

Great when working. Needs allot of bugs worked out

Aspetti positivi:

Easy to use once you have worked with it for a little bit. Can be used for multiple things needed for logistics management.

Aspetti negativi:

Tmw shuts down allot. It takes a little bit for the customer service to get back to you. Needs some major bugs fixed.

TMW Review

Commenti: TMW makes dispatching so easy with it's ability to streamline the paperwork and order entry process. It has helped tremendously.

Aspetti positivi:

I like that TMW allows easy access to search previous orders and copy existing to streamline paperwork

Aspetti negativi:

Sometimes TMW can be a little slow and glitchy, but it usually is just when you first open it up to use it

Software for the future stuck in the past

Commenti: A 32 bit single threaded application based upon Borland code written in Powerbuilder that needs as much CPU cycles as you can give it just to run at a normal pace. The UI is confusing, boring, and does nothing to lead a dispatcher from one logical point to another. Because they are trying to sell to every tyupe of trucking out there, it performs equally poorly for all, and requires a year of consultants tweaking it for your business- a process I believe they do to generate revenue per hour.

Aspetti positivi:

It ties into the accounting software and imaging software.

Aspetti negativi:

Every other aspect of this is bad. It takes users a year to learn it. If you want your dispatchers to stay on paper give them this. Tech support is slow getting back on issues.

My Experience

Commenti: All that I have worked with at TMW have been great.

Aspetti positivi:

The support team is great to work with. Good software, with ease of use. They take suggestions for development and most time use them. Interfacing with other companies software is a great asset.

Aspetti negativi:

Time it takes for development, I know it takes many hours to make repairs. Some processes you see from other companies would be great within this software.