--- description: Scopri le funzionalità di GUIDEcx, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GUIDEcx - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software di project management](/directory/30002/project-management/software) > [GUIDEcx](/software/175189/guidecx) # GUIDEcx Canonical: https://www.capterra.it/software/175189/guidecx Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/175189/guidecx?page=2) > Onboarding dei clienti di GuideCX > > Conclusione: valutazione di **4.7/5** stelle assegnate da 64 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza GUIDEcx? Qualsiasi azienda che richiede il coinvolgimento dei clienti durante il loro processo di onboarding. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 64 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: GUIDEcx - **Anno di fondazione**: 2017 ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, India, Israele, Stati Uniti ## Funzionalità - Avvisi/Notifiche - Chat/Messaggistica - Coinvolgimento dei clienti - Comunicazione multi-canale - Condivisione di documenti - Controllo ore e spese - Creazione di report/analisi - Dashboard - Gestione conti - Gestione dei clienti - Gestione dei problemi - Gestione del flusso di lavoro - Gestione del portafoglio - Gestione dell'esperienza del cliente - Gestione della formazione - Gestione della posta elettronica - Gestione delle attività - Gestione delle comunicazioni - Gestione delle perdite di clienti - Gestione delle risorse - Gestione di documenti - Gestione finanziaria - Inserimento aziendale - Modelli personalizzabili - Monitoraggio dei report/progetti - Monitoraggio del coinvolgimento - Monitoraggio delle attività - Monitoraggio di attività e progressi - Monitoraggio/analisi dell'uso - NPS dei clienti - Parametri prestazionali - Pianificazione/Programmazione dei progetti - Portale clienti - Portale dei clienti - Portale self-service - Promemoria - Quadro della attività - Rendicontazione e analisi statistiche - Sondaggi e feedback - Strumenti collaborativi - Struttura sondaggio NPS - Third-Party Integrations - User Onboarding - Valutazione delle condizioni di salute - Vista Gantt/Timeline ## Integrazioni (6 in totale) - Gainsight CS - HubSpot CRM - Jira - Salesforce.org Nonprofit Cloud - Slack - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software di project management](https://www.capterra.it/directory/30002/project-management/software) ## Categorie correlate - [Software di project management](https://www.capterra.it/directory/30002/project-management/software) - [Software per onboarding](https://www.capterra.it/directory/30819/onboarding/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per la formazione digitale](https://www.capterra.it/directory/31638/digital-adoption-platform/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Alternative 1. [Jira](https://www.capterra.it/software/19319/jira) — 4.4/5 (15336 reviews) 2. [monday.com](https://www.capterra.it/software/147657/monday-com) — 4.6/5 (5738 reviews) 3. [Clockify](https://www.capterra.it/software/169607/clockify) — 4.8/5 (9239 reviews) 4. [Asana](https://www.capterra.it/software/120550/asana-pm) — 4.5/5 (13555 reviews) 5. [Trello](https://www.capterra.it/software/1010321/trello) — 4.5/5 (23506 reviews) ## Recensioni ### "Only one word needed, AMAZING\!" — 5.0/5 > **Cameron** | *17 luglio 2018* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Using Beyond for our company has made our day to day operations a million times easier. Our company onboards Dealerships and salespeople. Before using Beyond, we had an excel spreadsheet that we updated daily. This was not an effective method for our company. We wanted to find something new and innovative. A platform that was easy for not only our company to use, but also easy for our clients to use. There are a lot of companies out there that offer great platforms, however Beyond was the right fit for our company. It is new, fresh, and customizable to each user. I have shared a little about how great the system is but that is not the best part about it. The customer service you get from the Beyond team is hands down amazing\! Anytime I have a question I just type it in the chat icon, on the bottom left corner, and I get a response very quickly. The attention to detail the Beyond team has is outstanding. There were a few tasks I had in one of my projects that didn't have attachments on them and Customer agent noticed this. Customer agent recognized that the milestones in all our projects were the same with some exceptions, and he brought this to my attention. The attachment that was missing was a crucial attachment our clients need when launching our platform. That is great customer service. I can go on and on about how great this company is. On behalf of our company, Build-A-Brand, I would like to thank Beyond for providing us with the tools we need to have an effective onboarding process. > > **Inconvenienti**: There are no cons at all. This is a great product. I encourage everyone to check this out and use Beyond. It will change your life\! > > The benefits I received from this product include: Structured onboarding process, stress free day, engagement from our clients, and the ability to become more efficient throughout the day\! ----- ### "Easy Easy Easy" — 5.0/5 > **Sam** | *18 settembre 2023* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Ever since we investigated, purchased and initiated GCX at our company we found the process to be quite easy\! The interface is quite intuitive, the software is solid and rarely has bugs. The training and resources are plentiful. > > **Inconvenienti**: There are some small features that don't make sense, like downloading multiple files from a task, you don't have the option to download in bulk or as a zip file. But I'm sure that is coming - they've thought of almost everything. > > We've been able to solve our customers feeling like their onboarding is a black box. They're have access to see the project and share it with their leadership at any time. That goes both ways too, we're able to point to the client when they aren't fulfilling their end of the work. ----- ### "Check the Details Before Falling for the Sales Pitch" — 1.0/5 > **Pete** | *24 giugno 2022* | Software informatici | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Their sales team was incredible. They know what they're doing, and they're excellent at bringing in senior executives to help close the deal. > > **Inconvenienti**: The software was very buggy and did not have basic functionality that we have grown accustomed to in many other systems. > > There’s a bit of irony when you fail to onboard with onboarding software. After more than 4 months, we decided to cancel their service and have moved to another onboarding platform. It’s possible that my personal expectations were simply too high, so I will share specific details with you so that you can judge for yourselves. The latency we experienced was very noticeable. Clicking between cards was not seamless, and we found that it took almost 7 seconds to load content onto the primary page. Checklists on tasks look great until you want to rearrange sections. You can’t. Task groups were promised to us as a feature that would replace the need for subtasks. They couldn’t be rearranged. They couldn’t move up, down, left, or right as you might expect if you have used any other Kanban style tool. If your team tends to share their own screens with onboarding customers over Zoom, be prepared to show your customers your merge field logic. Personally, I wasn’t going to show my customers “Hi {First Name}.” The list continues. ----- ### "Scalable and customizable" — 5.0/5 > **Emma** | *4 ottobre 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: GuideCX has been a great asset to our customer onboarding, allowing us to streamline our processes and creating more capacity for our team as we scale. We find the tool to be user-friendly both internally and with our clients, and we also really value the flexibility of our customers interacting solely via email while keeping central information housed within the platform. As an admin, the reporting and insights the tool provides are valuable to ensure we understand what is delayed or at risk and highlight opportunities to optimize our processes.As we have continued to evolve our processes for different onboarding experiences (product types, client types, launch tasks), being able to recreate and adapt templates easily within the tool has made this process seamless and keeps our team organized and on track with very little overhead needed. The GuideCX team is also awesome; their attentiveness, responsiveness, and enthusiasm made ramping up into the tool and beyond a great experience. > > **Inconvenienti**: The one area we'd love to see improvement in is a better system for managing tasks beyond a launch/go-live. The tool is built to manage the onboarding process, but we have some post-onboarding follow ups that would be great to be able to manage within the tool as well - but the GuideCX product team is exploring solutions here. > > In addition to the product, the onboarding and support teams at GuideCX have been great ----- ### "Game Changer" — 5.0/5 > **Jared** | *27 settembre 2023* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: API, reporting/tracking progress, integrations with other systems. > > **Inconvenienti**: Future planning from a resource standpoint is not quite there, but the staff are very open to new ideas and improving the product. > > The product is robust and continues to improve, the staff are helpful and responsive ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/175189/guidecx?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/175189/guidecx) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati