Recensioni su Call Center Studio

Informazioni su Call Center Studio

Un Contact Center as a Service (CCaaS) basato sul web e sul pagamento in base al consumo, ricco di tutto ciò di cui le attività hanno bisogno per diventare una base di esperienza del cliente a 360 gradi.

Ulteriori informazioni su Call Center Studio

Aspetti positivi:

Very easy to use and economically inexpensive. I can get support very fast.

Aspetti negativi:

Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything.

Valutazioni di Call Center Studio

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,8
Caratteristiche
4,5
Rapporto qualità-prezzo
4,7

Lo consiglieresti?

9,0/10

Call Center Studio ha una valutazione complessiva di 4,5 stelle su 5, calcolata sulla base di 48 recensioni degli utenti di Capterra.

Hai già usato Call Center Studio?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (48)

Emre Kadir
Emre Kadir
Mü teri Hizmetleri Tahsilat Uzman (UK)
Utente LinkedIn Verificato
, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

its so good

5,0 4 anni fa

Aspetti positivi:

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Aspetti negativi:

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Nazim
director (Turchia)
Proprietà immobiliari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Call Center Studio Experience ( 4 years )

5,0 anno scorso

Commenti: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Aspetti positivi:

very easy to use and economically inexpensive. I can get support very fast.

Aspetti negativi:

This software is under the minuscule. I've been fine for 4 years.

Tamara
International Operations & ASR coordinator (Turchia)
Internet, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Rocky and Unpredictable

3,0 4 anni fa

Commenti: I can easily contact any client I want with an internet connection and a head set.

Aspetti positivi:

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Aspetti negativi:

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN
AYLİN
Planing Manager (Turchia)
Utente LinkedIn Verificato
Internet, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Aylin Kılıç -Planing Manager

4,0 2 anni fa

Commenti: overall comfortable to use, not complicated

Aspetti positivi:

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Aspetti negativi:

There may be information boxes in the menus

Louis
Louis
Vice President (Filippine)
Utente LinkedIn Verificato
Servizi ai consumatori, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Call Center Studio makes our deployment easier.

5,0 11 mesi fa

Commenti: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Aspetti positivi:

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Aspetti negativi:

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Ercan
IT manager (Turchia)
Organizzazione eventi, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

IT manager

5,0 11 mesi fa

Commenti: integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

Aspetti positivi:

best userscreen and very simple to use, users quickly adapted...

Aspetti negativi:

to be simple :) , The usage could have been a little more detailed and comprehensive.

Gülsen
Gülsen
Yoga Instructor (Turchia)
Utente LinkedIn Verificato
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good product, value for money

4,0 12 mesi fa

Aspetti positivi:

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Aspetti negativi:

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Gani Can
Gani Can
Customer Relations Manager - Call Center & Complaint Management Division (Turchia)
Utente LinkedIn Verificato
, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

4,0 4 anni fa

Aspetti positivi:

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Aspetti negativi:

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Utente Verificato
Senior Call Center Specialist (Turchia)
Utente LinkedIn Verificato
, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

User friendly

5,0 5 anni fa

Aspetti positivi:

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Aspetti negativi:

There is no anything I do not like.

Risposta di AloTech

5 anni fa

Thank you very much!

Onur Can
Onur Can
Business Development Specialist (Turchia)
Utente LinkedIn Verificato
Elettronica di consumo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

excellent product to use, totally user friendly

5,0 5 anni fa

Aspetti positivi:

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Aspetti negativi:

Maybe the main screen can be changed,

fatih boran
general manager (Turchia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Affordable Cloud Call Center Platform

5,0 11 mesi fa

Commenti: I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.

Aspetti positivi:

The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.

Aspetti negativi:

nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)

Kemal
Operations Director (Turchia)
Assicurazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Call Center Studio is our right hand.

5,0 2 anni fa

Commenti: They did almost everything what I requested.

Aspetti positivi:

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Aspetti negativi:

They did a lot of things beyond my imagination.

Nazan
Customer Relations Manager (Turchia)
Stampa, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Every time I communicate, I have experienced that I am a valued customer

5,0 4 anni fa

Commenti: First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do

Aspetti positivi:

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Aspetti negativi:

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

Utente Verificato
Trainer (USA)
Utente LinkedIn Verificato
Telecomunicazioni, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great system for monitoring calls and keeping track of representatives stats

4,0 anno scorso

Commenti: Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Aspetti positivi:

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Aspetti negativi:

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Korhan
E-Commerce Director (Turchia)
Vendita al dettaglio, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best In Mobility

5,0 12 mesi fa

Aspetti positivi:

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Aspetti negativi:

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

ahmet
BİLGİ TEKNOLOJİLERİ SERVİS DESTEK UZMAN (Paesi Bassi)
Logistica e catena di approvvigionamento, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

My thoughts on call center

5,0 2 anni fa

Commenti: Frankly, I do not comment on this question without using the application in detail.

Aspetti positivi:

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Aspetti negativi:

It is very bad situation that this software does not work on google chrome browser.

Elvan
Finance director (Turchia)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

be honest

4,0 11 mesi fa

Aspetti positivi:

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

Aspetti negativi:

There is nothing I dislike about this software.

Utente Verificato
Inside Sales Representative (Turchia)
Utente LinkedIn Verificato
, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

easy to use, cool UI.

4,0 4 anni fa

Commenti: integrations with salesforce is a good asset

Aspetti positivi:

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Aspetti negativi:

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Utente Verificato
Founder (Turchia)
Utente LinkedIn Verificato
Software informatici
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Cheap, fast adopted and best customer experienced support team ever

4,0 4 anni fa

Commenti: We used ALOTECH to get payment on the phone

Aspetti positivi:

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Aspetti negativi:

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

Serdar
Crm & Call Center Manager (Turchia)
Relazioni pubbliche e comunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alotech is more than our business partner

5,0 2 anni fa

Commenti: Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.

Aspetti positivi:

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Aspetti negativi:

We dont have any like less. All is perfect with them since 5 years.

Ufuk
Internal Audit Manager (Turchia)
Vendita al dettaglio, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

One of the best Call Center Tool

5,0 12 mesi fa

Commenti: Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.

Aspetti positivi:

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Aspetti negativi:

To be honest, I can say none for this question.

Bedii
Sales Manager (Turchia)
Settore petrolifero ed energetico, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

No Investment and very easy

5,0 11 mesi fa

Commenti: I recommend and 3 customers started using it through me and they are very satisfied.

Aspetti positivi:

Reasonable price advantage, service support, lack of investment

Aspetti negativi:

I am satisfied with all the features I use

Çiğdem
Customer Support Director (Turchia)
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The best in the market

5,0 anno scorso

Commenti: This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

Aspetti positivi:

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Aspetti negativi:

Not crucial but an individual dashboard would be nice to have.

Burak
Operation Lead (Turchia)
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

New Generation Call Center

5,0 2 anni fa

Aspetti positivi:

Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service

Aspetti negativi:

It is okay but merchant control panel can be redesign to be better

Nazim
CC Director (Turchia)
Proprietà immobiliari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alo tech evaluation

5,0 2 anni fa

Aspetti positivi:

user interface is very easy and reporting is made easy.

Aspetti negativi:

I had no problem this program. min 3,5 years