--- description: Scopri le funzionalità di Smaply, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smaply - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la Customer Experience](/directory/30671/customer-experience/software) > [Smaply](/software/177161/smaply) # Smaply Canonical: https://www.capterra.it/software/177161/smaply Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/177161/smaply?page=2) > Crea mappe del percorso del cliente online, alter ego e mappe degli stakeholder. Collabora, condividi e presenta mappe di percorso, alter ego e altro ancora. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 20 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Smaply? Smaply è uno strumento di mappatura del percorso per tutti coloro che desiderano migliorare il percorso del cliente, da soli o insieme al proprio team. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 20 Recensioni | | Facilità d'uso | 4.0/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 70% | (7/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: More than Metrics - **Area geografica**: Innsbruck, Austria - **Anno di fondazione**: 2012 ## Contesto commerciale - **Prezzo di partenza**: 0,00 € - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Angola, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Australia, Austria, Azerbaigian, Bahamas, Bangladesh, Barbados, Belgio, Belize, Benin, Bhutan, Bielorussia, Bolivia e altri 139 ## Funzionalità - Analisi dati sito web - Analisi delle sensazioni - Analisi visiva - Creazione di report/analisi - Cronologia clienti - Gestione dell'esperienza del cliente - Gestione di feedback negativi - Importazione/Esportazione di dati - Modelli personalizzabili - Parametri prestazionali - Percorsi dell'utente - Profili dei clienti - Raccolta dati multi-canale - Real-Time Analytics - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations - Trascinamento della selezione (Drag & Drop) - Visualizzazione di dati ## Integrazioni (19 in totale) - Asana - Azure DevOps Server - Figma - Google Analytics 360 - Google Docs - Google Sheets - Google Slides - Jira - Linear - Microsoft 365 - Microsoft Excel - Miro - Mural - OneDrive - Powerbird ... e altre 4 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica ## Categoria - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) ## Categorie correlate - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Customer Journey Software](https://www.capterra.it/directory/31537/customer-journey-mapping-tools/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per personalizzazione](https://www.capterra.it/directory/30965/personalization/software) ## Alternative 1. [Lucky Orange](https://www.capterra.it/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Miro](https://www.capterra.it/software/128955/miro) — 4.7/5 (1680 reviews) 3. [Hotjar](https://www.capterra.it/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Pendo](https://www.capterra.it/software/151951/pendo-platform) — 4.5/5 (238 reviews) 5. [Mailchimp](https://www.capterra.it/software/110228/mailchimp) — 4.5/5 (17572 reviews) ## Recensioni ### "Smaply for Customer Experience" — 4.0/5 > **Chris** | *24 settembre 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration > > **Inconvenienti**: No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side > > The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences ----- ### "Probably the best customer journey mapping platform out there" — 5.0/5 > **Jonathan** | *23 febbraio 2025* | Design | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Ease of setting up your own custom swimlanes > > **Inconvenienti**: Sharing - a few more options would be great > > For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that \[sensitive content hidden\] is very helpful. ----- ### "Difficult UI" — 3.0/5 > **Henrik** | *3 dicembre 2019* | Design | Tasso di raccomandazione: 4.0/10 > > **Vantaggi**: Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. > > **Inconvenienti**: The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool. > > Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us. ----- ### "Smaply 3.0 awaited :)" — 4.0/5 > **Marco** | *24 settembre 2021* | Design | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Very solid user-experience structure. Quite a bug free app. > > **Inconvenienti**: UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences. > > At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is. Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing? Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that. ----- ### "The best Journey Mapping tool hands down" — 5.0/5 > **Gerry** | *6 ottobre 2021* | Design | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The standardized way of working. The guided approach to doing things. > > **Inconvenienti**: Lack of tablet functionality but must of the work is desktop based anyway > > Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/177161/smaply?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/177161/smaply) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati