Informazioni su Trengo

Fornisce una casella di posta in arrivo, per consentire alle aziende di comunicare in modo efficiente con i propri clienti attraverso diversi canali di comunicazione in un unico posto centrale.

Ulteriori informazioni su Trengo

Aspetti positivi:

Trengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money.

Aspetti negativi:

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Valutazioni di Trengo

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,3
Caratteristiche
4,2
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,3/10

Trengo ha una valutazione complessiva di 4,5 stelle su 5, calcolata sulla base di 20 recensioni degli utenti di Capterra.

Hai già usato Trengo?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (20)

Floortje
Customer Care manager (Paesi Bassi)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Werkt super voor onze customer care afdeling!

5,0 3 anni fa

Commenti: We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.

Aspetti positivi:

Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.

Aspetti negativi:

We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.

Lars
Owner (Paesi Bassi)
Gestione delle risorse, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Its a great tool that saves me a lot of time!

5,0 3 anni fa

Aspetti positivi:

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Aspetti negativi:

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

Frits
Frits
Owner (Paesi Bassi)
Utente LinkedIn Verificato
Settore automobilistico, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Very nice messaging app

5,0 3 anni fa

Commenti: Our clients are helped through various channels, served by Trengo

Aspetti positivi:

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Aspetti negativi:

They changed their pricing plan, with a half year for existing customers.

Christ
OPerations Manager (Paesi Bassi)
Commercio all'ingrosso, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Useful tool in organisations

4,0 3 anni fa

Commenti: Good, good support.

Aspetti positivi:

Integration of several communication channels

Aspetti negativi:

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Alternative considerate: Microsoft 365

Perché passare a Trengo: The integration of communication channels and use within a team.

Carien
CEO (Paesi Bassi)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Very good

4,0 3 anni fa

Commenti: We made the flow for our customer service work. After a try out and getting used to the system for everyone involved, we think it is one of the best choices we have made this past year for our company. It works fast, efficient, customers are happy and it is easy to switch from one user to another so no customer needs to wait long for an answer.
The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly. If we have a problem which they cannot solve immediately, they always let us know they cannot solve it right away. That way we are not left in the dark like so many companies do. Hooray for [SENSITIVE CONTENT HIDDEN] and her team!

Aspetti positivi:

Trengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money.

Aspetti negativi:

The way we had to change the e-mail addresss from a weird code into a proper "sender" address.

Tim
Owener (Paesi Bassi)
Settore automobilistico, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great feature richt and easy to use software that saves time

5,0 3 anni fa

Commenti: Trengo saves us time, brings us closer to our customer and shortens response times.

Aspetti positivi:

Everthing in one place with an interface that works like a charm and looks good too.

Aspetti negativi:

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Theo
CEO (Paesi Bassi)
Risorse umane, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Super communicationtool for the support-team

5,0 3 anni fa

Aspetti positivi:

Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place). Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user.

Aspetti negativi:

For the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super!

Mariëlle
Verkoop Binnendienst (Paesi Bassi)
Produzione di apparecchi elettrici/elettronici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Handige software en compleet pakket

4,0 3 anni fa

Commenti: Via zowel chat als telefoon kunnen we onze klanten snel en goed advies geven!

Aspetti positivi:

Veel mogelijkheden om service te verlenen aan klanten, ook online te gebruiken.

Aspetti negativi:

In het begin wat problemen gehad met de integratie van Trengo omdat dit toen ook nog een vrij nieuwe software was, gelukkig is dit nu goed opgelost. Betreft telefonisch contact zou het handig zijn dat mensen die in de wacht staan te horen kunnen krijgen hoelang ze nog moet wachten / hoeveel mensen er nog voor hen zijn. Nu wordt er soms opgehangen omdat het te lang duurt.

Utente Verificato
Partner (Paesi Bassi)
Utente LinkedIn Verificato
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Trengo

5,0 3 anni fa

Aspetti positivi:

Integration with Whatsapp for business, online help center feature and last but not least the chat.

Aspetti negativi:

Minimum of 4 seats for using Whatsapp feature.

Jacco
Jacco
Director (Paesi Bassi)
Utente LinkedIn Verificato
Organizzazione eventi, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great program

5,0 3 anni fa

Aspetti positivi:

I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.

Aspetti negativi:

I would say the mobile app could use some updates to make it faster. But it still works great - just could be faster!

Stijn
Manager zakelijke contacten en inkoop (Paesi Bassi)
Musica, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Slechte klantenservice en slecht werkende telefoon systeem

2,0 2 mesi fa

Commenti: Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had ervoor moeten zorgen dat onze customer support makkelijker werd en beter voor de klant, maar het word er tot nu toe alleen meer gestrest door. Wij gebruiken de telefoon service "voice" en die werkt bijna niet en hierdoor hebben wij al vele klanten telefonisch niet kunnen helpen. Ik had niet veel verwacht van de software die ze ervoor aanboden, maar het zou wel moeten werken. Ook hun support is zeer omslachtig en niet eens Nederlands. Ik word 4x gevraagd om dezelfde gegevens toe te sturen naar het support team. Ik snap niet waarom ze dat bijvoorbeeld niet kunnen terugvinden in hun eigen gemaakte systeem.

Aspetti positivi:

Makkelijk tickets delen met collega's en toewijzen.

Aspetti negativi:

Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had moeten lijden dat onze customer support makkelijker werd, maar het word er tot nu toe alleen meer gestrest door.

Alternative considerate: Zendesk Suite

Perché passare a Trengo: Voor een bedrijf die klantenservice hulpmiddelen verkoopt moeten ze zelf nog aan het werk met hun eigen klantenservice. Omdat Trengo een Nederlands bedrijf is. Ik hoopte op ook Nederlands support. Ook hadden ze een overzichtelijkere software met meerdere functies.

Martijn
Director (Paesi Bassi)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great company, great product!

5,0 3 anni fa

Commenti: I like the company and it's staff, very smart people with a sense of humor, great to work with!

Aspetti positivi:

Easy to use, self explanatory, helps our customer service to scale

Aspetti negativi:

Sometimes you need middel man, for instance with Whatsapp, this delays implementation

Jacco
Teamlead (Paesi Bassi)
Internet, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Very stable tool that we are using to be available for our clients via chat and whatsapp.

5,0 3 anni fa

Aspetti positivi:

Easy to set-up / implement and the tool allows us to interact with our customers better. Trengo is easy to work with as a user, there is an online version and also a desktop app. Also provides statistics and enough ways for us to customize it to our needs.

Aspetti negativi:

We did try to also use it for our [email protected] mailbox but came to the conclusion it is not a great replacement for a dedicated email tool like Outlook when you are using that at the same time.

Skip
Manager (Paesi Bassi)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great Software!

5,0 3 anni fa

Commenti: We use Trengo to contact all of our customers through various channels, such as e-mail, facebook, whatsapp and chatbot.

Aspetti positivi:

We use it everyday for contact with our customers. Trengo makes this very easy for us.

Aspetti negativi:

It took us a little while to find a workflow, but now that we got one, it works great!

bram
Online Manager (Paesi Bassi)
Settore automobilistico, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Trengo Review Van Mossel

5,0 3 anni fa

Aspetti positivi:

Intergration with channels like Whatsapp, facebook etc

Aspetti negativi:

There are no thinks i like least about this software?

Maurice
Service advisor (Paesi Bassi)
Settore automobilistico, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Trengo review

5,0 3 anni fa

Commenti: It works good, but not all my customers like it

Aspetti positivi:

The option that you can send a message instead of making a lot of phonecalls

Aspetti negativi:

That there is no option that you can send directly to whatsapp

Risposta di Trengo

3 anni fa

Hi Maurice, Thank you for your review. Unfortunately, WhatsApp does not allow to initiate conversations with customers with a random message. When possible this would enable people to misuse Whatsapp and send bulk messages to consumers. It is possible to send pre-defined template messages (approved by WhatsApp) after an official opt-in by the customer or after the 24-hour window. If you have any more questions or like to set up the template messages, do not hesitate to contact us at [email protected] Best, Luuk

Laurien
Management trainee supply chain (Belgio)
Produzione di alimenti, 10.000+ dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A nice program

4,0 3 anni fa

Commenti: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Aspetti positivi:

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Aspetti negativi:

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Risposta di Trengo

3 anni fa

Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk

Shelly
Senior recruiter (Paesi Bassi)
Gestione delle risorse, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Fijn in gebruik

4,0 3 anni fa

Commenti: Software is makkelijk om in gebruik te nemen. Erg fijn dat je uit 1 inbox werkt en daarnaast ook kan monitoren of berichten worden opgepakt.

Aspetti positivi:

Fijn om uit 1 inbox te werken. Makkelijk in gebruik.

Aspetti negativi:

Op dit moment heb ik nog geen nadelen ondervonden.

Hartger
ICT Manager (Paesi Bassi)
Commercio all'ingrosso, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Lijkt goed, is niet altijd intuitief. Slechte support desk

3,0 mese scorso Nuova

Commenti: Makkelijke implementatie. Lastige support.

Aspetti positivi:

Super makkelijk te implementeren. Veel kanalen.

Aspetti negativi:

Email is omslachtig, koppelingen van emails in threads niet altijd intuitief. Koppelen en verwijderen niet altijd slim.

Zoë
Service employee (Paesi Bassi)
Servizi ai consumatori, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Pretty good

4,0 3 anni fa

Commenti: We use this to communicate directly with our consumers and it works well doing this.

Aspetti positivi:

Does the work pretty well and is easy to use.

Aspetti negativi:

Sometimes the overview is not very clear