---
description: Scopri le funzionalità di Web Help Desk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Web Help Desk - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk)

# Web Help Desk

Canonical: https://www.capterra.it/software/179421/web-help-desk

Pagina: 1/6\
Avanti: [Pagina successiva](https://www.capterra.it/software/179421/web-help-desk?page=2)

> Web Help Desk® è un software di ticketing, risorse IT, conoscenze e gestione del cambiamento basato su web, facile da usare e perfetto per le PMI.
> 
> Conclusione: valutazione di **4.1/5** stelle assegnate da 123 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza Web Help Desk?

Amministratori IT, tecnici di help desk, tecnici service desk, supporto tecnico.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.1/5** | 123 Recensioni |
| Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive |
| Funzionalità | 3.9/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: SolarWinds
- **Area geografica**: Tulsa, USA
- **Anno di fondazione**: 1999

## Contesto commerciale

- **Prezzo di partenza**: 753,00 USD
- **Modello tariffario**:  (Versione gratuita disponibile)
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: cinese, coreano, francese, giapponese, inglese, portoghese, tedesco
- **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti

## Funzionalità

- Alerts/Escalation
- Avvisi/Notifiche
- Branding personalizzabile
- Catalogo dei servizi
- Comunicazione multi-canale
- Creazione di report/analisi
- Dashboard
- Gestione degli audit
- Gestione dei biglietti
- Gestione dei fornitori
- Gestione dei problemi
- Gestione dei ticket di assistenza
- Gestione del flusso di lavoro
- Gestione del rilascio
- Gestione dell'accordo sul livello di servizio (SLA)
- Gestione dell'inventario
- Gestione della knowledge base
- Gestione delle conoscenze
- Gestione delle modifiche
- Gestione di contratti/licenze
- Gestione di incidenti
- Instradamento automatico
- Monitoraggio dei cespiti
- Monitoraggio dei costi
- Monitoraggio della conformità
- Portale self-service
- Quadro della attività
- Sondaggi e feedback
- Task Editing

## Opzioni di supporto

- Email/Help desk
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)

## Categorie correlate

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software ITSM](https://www.capterra.it/directory/30676/itsm/software)
- [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software)
- [Software per task management](https://www.capterra.it/directory/10030/task-management/software)
- [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software)

## Alternative

1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3409 reviews)
3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1754 reviews)
4. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (685 reviews)
5. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews)

## Recensioni

### "Make your end user support structured" — 5.0/5

> **Sergey** | *13 febbraio 2019* | Industria alberghiera | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person.  This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system.
> 
> **Inconvenienti**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently.

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### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5

> **Caleb** | *30 settembre 2023* | Assicurazioni | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use.
> 
> **Inconvenienti**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too.
> 
> Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far.

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### "A relic of systems from 20 years ago" — 1.0/5

> **Danny** | *30 maggio 2024* | Ambiente ed energie rinnovabili | Tasso di raccomandazione: 0.0/10
> 
> **Vantaggi**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.
> 
> **Inconvenienti**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it.
The price jumped steeply once the trial ended (but we expected it).
> 
> Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on.

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### "Easy gor deployment and usage" — 5.0/5

> **Mohammad Naseer** | *7 novembre 2022* | Relazioni governative | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Very easy to use and good managed system for daily tasks and solve th probelms of customers
> 
> **Inconvenienti**: Its so easy yo use and deploy and i havnt found any missing to write it here
> 
> We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately

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### "User Friendly and easily customizable" — 5.0/5

> **Gabriel** | *4 marzo 2025* | Produzione di apparecchi elettrici/elettronici | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Very User Friendly and easily customizable
> 
> **Inconvenienti**: Limited plans included if you're on a budget
> 
> Overall it was very pleasant and easy to use

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Pagina: 1/6\
Avanti: [Pagina successiva](https://www.capterra.it/software/179421/web-help-desk?page=2)

## Link

- [Visualizza su Capterra](https://www.capterra.it/software/179421/web-help-desk)

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