--- description: Scopri le funzionalità di Zendesk QA, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk QA - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [Zendesk QA](/software/180104/klaus) # Zendesk QA Canonical: https://www.capterra.it/software/180104/klaus Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/180104/klaus?page=2) > Klaus è uno strumento di revisione delle conversazioni per i team di supporto che rende il feedback degli agenti facile e sistematico. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 23 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Zendesk QA? Supporta i team che stanno crescendo rapidamente e che desiderano mantenere alta la qualità del loro supporto, ridimensionando il team e gestendo sempre più conversazioni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 23 Recensioni | | Facilità d'uso | 4.9/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Zendesk - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2007 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese, portoghese - **Paesi disponibili**: Albania, Andorra, Anguilla, Antigua e Barbuda, Aruba, Austria, Bahamas, Barbados, Belgio, Belize, Bermuda, Bielorussia, Bosnia ed Erzegovina, Bulgaria, Canada, Cechia, Cipro, Città del Vaticano, Costa Rica, Croazia e altri 69 ## Funzionalità - Alerts/Escalation - Automazione dei processi e dei flussi di lavoro - Comunicazione multi-canale - Creazione di report/analisi - Employee Coaching Tools - Gestione dei feedback - Gestione dell'esperienza del cliente - Gestione della qualità - Gestione di call center - Modelli di punteggio multipli - Monitoraggio dei KPI - Quadro della attività - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Sondaggi e feedback - Sondaggi per clienti - Third-Party Integrations ## Integrazioni (22 in totale) - Aircall - Assembled - CallHippo - Dixa - Drift - Freshdesk - Geckoboard - Gorgias - Help Scout - Helpshift - Intercom - Kayako - Kustomer - LiveAgent - LiveChat ... e altre 7 integrazioni ## Opzioni di supporto - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1715 reviews) ## Recensioni ### "Great C-SAT Software" — 5.0/5 > **Shari** | *2 luglio 2022* | Servizi ai consumatori | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet. > > **Inconvenienti**: I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient. ----- ### "Qualitista wins\!" — 5.0/5 > **Sarah** | *9 maggio 2019* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support \& help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells \& whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process. > > **Inconvenienti**: Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :) ----- ### "Zendesk, a great helpdesk one can ever experience" — 5.0/5 > **Utente Verificato** | *17 giugno 2024* | Marketing e pubblicità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: 1. Super easy to learn and implement 2. Great dashboard and simple commands for actions 3. Effective Realtime tracking ad monitoring > > **Inconvenienti**: 1. A bit expensive 2. Multi-login sessions are not supported( Web and phone together while travelling) ----- ### "Valuable tool to improve quality of Customer Support teams" — 5.0/5 > **Deniz** | *2 settembre 2025* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's really easy to do QC and link to Intercom as well as Aircall which are the software we use so love the ease about it. The set up was also really well managed by the onboarding team. > > **Inconvenienti**: When they initially changed from Klaus to Zendesk, it took us a very long time to get used to the lack of chat. We loved the chat availability for Klaus and reaching to support now has a bit of friction as it's via a form submission. > > Pretty good. We don't need to contact support that much and the software is easy to use and such a valuable tool for us to make sure that we operate in high quality and give timely feedback to our teams. ----- ### "Best of Zendesk QA" — 5.0/5 > **Utente Verificato** | *1 febbraio 2025* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards, > > **Inconvenienti**: endesk's QA tools may not offer deep customization for specific workflows, making it challenging to adapt automated testing for unique business needs. > > This platform provides a structured way to manage quality assurance, making it easier to track and evaluate customer interactions. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/180104/klaus?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/180104/klaus) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | ----- ## Dati strutturati