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Informazioni su Remedly
Remedly è un software utilizzato dagli studi medici, in un'unica soluzione basata sul cloud. Guarda tu stesso e pianifica una demo personalizzata gratuita.
Solid cloud based integrated software for all aspects of plastic surgery. So many features it keeps everyone informed about our patient flow from scheduling to invoices and charting.
However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details.
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Filtra le recensioni (64)
Highly configurable and customizable medical billing solution
Aspetti positivi:
We are a fast-growing company providing services covered by Medicaid. Every state we offer services in uses a different method for electronic billing. Remedly has helped us automate Medicaid claims submission for two states and is helping us automate several others. Remedly developers worked directly with our Operations personnel to custom create the billing solutions we needed.
Aspetti negativi:
Nothing specific to dislike. Remedly is a young company and still developing its billing solution. When a feature we needed was missing, they created it for us.
Risposta di Remedly
anno scorso
Thank you for your generous review of our Revenue Cycle Management solution for claims management! We appreciate your feedback to help us develop our RCM into a state-of-the-art billing platform with an intuitive, user-friendly experience. We deeply value client input and prioritize integrating user input into our frequent releases. Thank you for your partnership so we can all improve!
Excellent EHR and RCM systems for small practices
Commenti: We have been using Remedly for a year and a half now, and overall I am very happy with the system. It's robust enough to fit our needs, but not overly complicated like some other systems are. As a smaller practice, this was an important point for us, because we don't need the same heft in our system as a large hospital. So I can only speak to a smaller practice experience, and it has been wonderful.
Aspetti positivi:
I like how quickly we were able to get our practice up and running, and that the EHR system was relatively quick to learn. We also like how responsive the Remedly team is to questions and addressing needs. They are also very proactive at fixing issues when they do occur.
Aspetti negativi:
There are a couple integration items that I'd like to see changed, such as insurance payments through the RCM system being reflected in the EHR system without a team member having to manually apply it. But the pros outweigh the cons, and we have good workarounds.
Risposta di Remedly
4 settimane fa
Thank you Shar for your supportive review! We are so grateful to hear that Remedly is right-sized for your practice and that our team is responsive to your needs! We appreciate your input to improve our solutions which we take to heart and will continue to work on. It's through listening to our clients' needs that we are able to develop our top-in-class platforms. Your unique application - eye prosthetics - demonstrates how flexible Remedly is to adapt successfully to various specialties. We look forward to continuing to support your practice's growth!
Clunky and Not at all Intuitive
Commenti: I feel like Remedy needs a serious overhaul and update. I feels like software back in the 2010s.
Aspetti positivi:
Scheduling is intuitive and comprehensive.
Aspetti negativi:
The software is clunky. Navigating between modules feels very archaic. The flow is not seemless and is slow. The menu system is extremely confusing and not at all intuitive.
Risposta di Remedly
2 settimane fa
Thank you for your honest feedback - we appreciate your untarnished input which has been shared with our product team and throughout the company. We are pleased to hear that our scheduling component and our customer service meet your expectations! We'd like to hear your thoughts on a redesign which would be more fluid and intuitive - please reach out to [email protected] so we can gather your input!
Alternative considerate:
Great EMR for complex clinic
Commenti: I have had great experience with customer service and overall the intuitive nature of Remedly. I appreciate them continuing to grow features and hope they will continue to take clinic needs into account to keep easing user experience.
Aspetti positivi:
Versatility in scheduling and a full EMR platform.
Aspetti negativi:
Sometimes the system is cumbersome and has hard time adapting to my complexities as a clinic.
Risposta di Remedly
4 settimane fa
Thank you for your review of and feedback on Remedly! So glad to hear that our service and solutions are addressing the needs of your complex practice and that you appreciate our improvements built from client input! Since platform migrations can be challenging for any practice, requiring an investment in valuable staff and financial resources, it's important to select a comprehensive solution which your practice won't outgrow as you grow. Choosing Remedly ensures you won't need to shop again!
Alternative considerate:
Dr hecht office
Commenti: WONDERFULL!!!! IT was easy to set and has been wonderful to use over the years soo grateful we switch to this platform:)
Aspetti positivi:
THE Calendar- The way it visually flows- the reports- colors easy to navigate and set up, works well in practice that is PAPER CHARTS STILL
Aspetti negativi:
would like to copy an appoint and paste- like Brickle use to do not duplicate of move - Just simple copy/ cut past in a different slot
Risposta di Remedly
3 settimane fa
We super appreciate and are humbled by your glowing review of Remedly! It's heartwarming for us to hear how much your practice is enjoying using and benefiting from our solutions! We're here to support your full transition from paper to digital when you're ready, and let's connect on how to copy existing appointments which is easy to do. Thank you for choosing Remedly and sharing your feedback!
Happy with Remedly
Commenti: Very good. The customer service is very good. They are quick to respond with the necessary information.
Aspetti positivi:
Remedly is very easy to use! I like the ability to build my own templates to fit my style of documentation.
Aspetti negativi:
Mostly it is user error. I get lost on how to use some of the functions.
Risposta di Remedly
3 settimane fa
Thank you so much for taking the time to share your feedback and for providing us with such a positive review! We're pleased to hear you appreciate our template creation and charting features which were developed working in tandem with medical directors such as yourself. And we're thrilled to hear you're happy with our support as well - thank you for making our day with your input!
My Positive Experience with Remedly
Commenti: Remedly is a great choice for healthcare facilities looking to modernize their record-keeping while improving patient care
Aspetti positivi:
Customer support is responsive and knowledgeable, addressing issues promptly. The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency
Aspetti negativi:
Even though for they are great for the most part, some customization options are limited, which may not meet the specific needs of all practices
Risposta di Remedly
mese scorso
We're thrilled to receive your rave review of Remedly! Our support team works hard to make sure users take full advantage of our rich feature set. We aim to build flexible solutions enabling practices to configure for their wide variety of workflows, but we do encounter limitations on occasion. In these scenarios, we encourage feedback so we can better meet your needs. We very much appreciate your kind words and your patronage!
Remedly Review
Commenti:
Remedly has been helpful with daily scheduling and recording financial activity.
Cost per month is expensive…our office does not use or bill insurance & we still use paper charts. It would be more cost effective if we could “pay per segment” used. (We do not utilize most of what Remedly offers).
Aspetti positivi:
Ability for patients to complete & submit their own health information and make payments on the portal.
Aspetti negativi:
Only 2 credit card processing companies that will interface with Remedly (their rates are not competitive). Prescription refills authorized in the Rcopia portal are not recorded in Remedly. Unable to see or print prescription refills in Remedly.
Risposta di Remedly
3 ore fa
We sincerely appreciate your feedback and would love to help your practice fully digitize and optimize your Remedly usage! While most core features such as charting, scheduling, finances, and many others are out-of-the-box and thus included in our standard pricing, insurance billing is an additional for-fee module. Your input regarding eRx refills is enlightening and we are looking into this functionality more deeply since medications display in the patient chart by default. We'd love to discuss your feedback and ensure your practice's optimization - please reach out to [email protected]. Thank you again for your input and insights!
Excellent program and outstanding communication with staff
Commenti: The customer service is amazing. They bent over backwards for me when times were difficult they are easy to work and always quick to answer emails
Aspetti positivi:
It had so much to offer and fits all our needs
Aspetti negativi:
Patient portal was challenging for patients at firat
Risposta di Remedly
mese scorso
Thank you so much Tina for your glowing review of Remedly! We are deeply honored. So glad to hear that both our solutions and services are delivering for you and your practice! If there's anything you'd suggest we can improve to help patients adapt to their portal, we're all ears. Remedly has been built on customer feedback to ensure we hit the mark - we encourage your input!
Coastal Health & Vitality
Commenti: Experience has been well so far! No complaints other than the one mentioned above.
Aspetti positivi:
I like that the website is pretty self explanatory. & customer service is always quick to respond if I have any questions!
Aspetti negativi:
I wish I was able to adjust cards to active subscriptions without having to cancel subscription and create a new one. Other than that, I can’t really think of anything else.
Risposta di Remedly
3 settimane fa
We're pleased to hear you're a fan of Remedly! So glad to hear that our customer service team helps you get back on track quickly when needed! We appreciate your input regarding changing cards for subscriptions which we'll share with our product team - they are eager for user feedback on how we can improve, an endless pursuit. Thank you for taking time to share your thoughts!
Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].
Commenti: Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.
Aspetti positivi:
Customer service is outstanding. Help is a phone call away.
Aspetti negativi:
We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.
Risposta di Remedly
8 mesi fa
Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts!
My rating is all thanks to [sensitive content hidden]
Commenti:
overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a consistent and helpful rep [sensitive content hidden]
She is the only reason for any positive light or rating on the system. She has helped us work through kinks, best practices and discoveries that we did not know of over the YEARS of using the system.
Aspetti positivi:
Remedly is very user friendly and equips me as a leader with all the tools and training guides for those who are new to the system. It is seemless to schedule, maintain and operate our patient schedules as well.
Aspetti negativi:
The only con right now is that Remedly does not integrate with other systems. There have been a few outside systems that we would love to have tried but we found that they are all not familiar with or aware of remdley integration unlike some other emrs.All other "cons." have been added to our project list thanks to [sensitive content hidden]
Risposta di Remedly
anno scorso
Thank you so much Shanelle for giving us a 5 star rating - we are deeply grateful! So glad to hear you're expanding your Remedly usage to take full advantage of our robust platform and working through workflow issues as well. Although we don't currently have an open API to support integrations, we do integrate with select partners that we feel are best-in-class and that our broad client base will benefit from their services and solutions. If there are specific platforms we should consider, please bring this up with your Customer Success Manager. Thank you again for your supportive review!
Remedly EMR Review
Commenti: Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense.
Aspetti positivi:
The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success.
Aspetti negativi:
Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved.
Risposta di Remedly
anno scorso
Thank you so much for your inspiring and reaffirming review! We prioritize client feedback heavily into our frequent releases and we deeply value our partnership with The Auctus Group for high quality insurance billing management. We're glad to hear you appreciate our support and are super grateful to have you as our customer!
Remedly knows the importance of custom work flows!
Aspetti positivi:
Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE [sensitive content hidden]!
Aspetti negativi:
I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports.
Risposta di Remedly
anno scorso
Thank you for your valuable feedback as well as high marks! Your input helps drive constant improvements to our platform and services. Your Customer Success Manager will reach out to ensure we capture your needs accurately and to keep you updated on these enhancements. Keep sending us your thoughts!
Remedly has been a great for us and our patients
Aspetti positivi:
How easy it is for patients to get in touch with all the information they need to have on hand and also it takes a weigh off our shoulders at the moment of the consultation have them already come in with all the documentation filled.
Aspetti negativi:
Some details could be made more specific and for example on the campaigns we should be able to leave drafts done and then send them once we're ready instead of losing them if we don't send them right away. However, as we noticed this things we always make sure to let [sensitive content hidden] now and she communicates said chances of improvement.
Risposta di Remedly
10 mesi fa
Thank you for your top review of Remedly - we are truly honored! We love hearing how our solutions make your practice more efficient and patients better prepared. We sincerely appreciate your feedback on how we can improve as our platforms has been significantly shaped by client input - keep it coming! We look forward to continuing to serve you and your practice.
Having a great rep turned around my opinion of Remedly
Commenti: Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one prior to [sensitive content hidden] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind.
Aspetti positivi:
Honestly, [sensitive content hidden] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product.
Aspetti negativi:
Very difficult to communicate our needs or get adequate help prior to [sensitive content hidden] coming on board.
Risposta di Remedly
anno scorso
We are so pleased to hear that you enjoy working with your Customer Success Manager! We couldn't agree more that having a top-notch contact can really enhance your experience, and our CSMs work hard to ensure you're optimizing on your investment in Remedly. If there's anything we can do to improve our platform to better meet your needs, we're all ears! Thank you for taking the time to share your feedback.
Remedly is Great for Med Spas
Commenti: Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.
Aspetti positivi:
It’s customizable features. It is unparalleled.
Aspetti negativi:
The only thing I’d recommend is an app for the patient portal.
Risposta di Remedly
anno scorso
Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input!
Alternative considerate:
Every day use and Advanced Analytics
Commenti: A+, great that they listen to users and implement new ideas that everday users need.
Aspetti positivi:
Charting and all EHR/EMF functions are easy to use, but we are really starting to utilize other features for reporting.
Aspetti negativi:
Now that there is training set up to become a super user, that has been a valuable asset
Risposta di Remedly
anno scorso
Wow Lisa we are deeply appreciative of and grateful for your superlative review! We work hard to deliver for our practices and are thrilled to hear that our platform is user friendly and that, through our training support, you're expanding your Remedly usage. Thank you again for your stellar review!
Remedly Review
Commenti: the customer support from [sensitive content hidden] has been amazing.
Aspetti positivi:
the help from [sensitive content hidden] and quick responses have been critical in this change for us.
Aspetti negativi:
We have had issues with Memberships, Commissions, and some other things but all are either being addressed or requested to the Remedly team for future enhancements.
Risposta di Remedly
anno scorso
We deeply appreciate hearing that you are receiving great support and that your outstanding needs regarding some of our features are being addressed. Transitioning to a new platform can be challenging for any practice, and we try to make the experience as seamless as possible for all involved. Thank you for your tight collaboration and input to help us iterate and improve!
My expereince with Remedly
Commenti: Overall, I would say it is a pleasant expereince.
Aspetti positivi:
It was very user-friendly and helped me a lot.
Aspetti negativi:
It was hard to first get the overall hand of it.
Risposta di Remedly
4 mesi fa
Thank you so much for your review! We are grateful for your strong endorsement of our solutions and services! Our support team is here to help address any questions for a faster and easier launch. Feel free to reach out anytime at [email protected].
Flexible build Scheduling and EMR application
Commenti: Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This absolutely worked for us.
Aspetti positivi:
It was very easy to customize, use and train. The customer support was fantastic. We were trying to find a product that could be customized for a very specific application and may operators. This was the only one that would do what we needed and provided growth, flexibility, numerous text and marketing options, and very reasonable cost structure.
Aspetti negativi:
Document build and management was the most complicated feature. Fillable forms didn't line up properly, we eventually went back to paper forms.
Risposta di Remedly
anno scorso
Thank you for your valuable feedback Courtney! We love hearing that you found Remedly highly flexible to address your unique needs successfully! Our platform is used by a broad range of specialties, attesting to its configurability. We appreciate your kind words on our support team as well - they work hard to make sure our clients maximize on their investment!
Talking about Remedly
Commenti: Es un buen software tiene varias fortalezas y es de mucha ayuda para pequeñas medianas o grandes empresas.
Aspetti positivi:
La base de datos que maneja este software es simplemente envidiable, la información y ayuda que proporciona es bastante destacable y así mismo su atención al cliente me pareció buena y adecuada.
Aspetti negativi:
Es un software que al principio puede ser un poco complejo de usar y implementar,por lo que seria mejor si fuese mas simple en algunas cosas o mas intuitivo.
I do NOT Recommend Remedly.
Commenti: None. Only problems were created by using Remedly.
Aspetti positivi:
Did not like anything about Remedly. Do not purchase. Talk to practices that are currently using it.
Aspetti negativi:
Disliked everything about Remedly. It is the worst medical software I have ever used. I highly recommend Aesthetic Pro. Buyer Beware!
Risposta di Remedly
anno scorso
We are disappointed to hear your thoughts on our platform and wish you had provided more specifics so we could better understand what didn't work for you. If we were able to identify you as a client, we would reach out to try to help, and your non-user name may reveal a competitor's alliance. If you do have specifics to share, please contact us so we can address your needs!
Practice Administrator
Commenti: I have been happy with Remedly for the past two years.
Aspetti positivi:
The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. The support from Remedly has been great and they follow up with you regarding issues. The account representative is always easy to get a hold of.
Aspetti negativi:
The least that I like about this software is the reports available to track up sells. I would like to see a report where we can see what a patient was originally scheduled for and when they left what was actually completed.
Risposta di Remedly
2 anni fa
We so appreciate receiving your feedback Venice and your thoughts on how we can improve! So glad to hear that new staff get up and running quickly with our intuitive solutions and that our support program is working for you. We will continue to work with you to get our reporting solutions to better meet your needs. Thank you for your collaboration to improve Remedly - it means the world to us!
remedly
Commenti: overall our team is satisfied
Aspetti positivi:
scheduling is so easy and getting patients accounts started is simple
Aspetti negativi:
patient communication. wish we had a way to text patients with out it being so difficult that they have to make a portal for themselves
Risposta di Remedly
2 anni fa
Thank you so much for submitting a review on our behalf! We appreciate your feedback on scheduling and creating patient accounts, key features used consistently. We'll reach out to discuss our two way texting feature to support patient communication outside of our patient portal - this has been very effective for other practices. We very much appreciate your input and your use of Remedly over the years!
