--- description: Scopri le funzionalità di Intermedia Unite, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intermedia Unite - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per centralini virtuali](/directory/30084/telephony/software) > [Intermedia Unite](/software/181373/unite) # Intermedia Unite Canonical: https://www.capterra.it/software/181373/unite Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/181373/unite?page=2) > Intermedia Unite è un sistema telefonico completo, altamente affidabile e scalabile, basato sul cloud, progettato per le piccole imprese. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 188 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Intermedia Unite? Azienda di qualsiasi dimensione. Da 1 a 1.500 e più dipendenti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 188 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Intermedia - **Area geografica**: Sunnyvale, USA - **Anno di fondazione**: 1991 ## Contesto commerciale - **Prezzo di partenza**: 27,99 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese, italiano, olandese, tedesco - **Paesi disponibili**: Canada, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Audio e video bidirezionali - Chatbot - Collaborazione multi-utente - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Condivisione di documenti - Creazione di report/analisi - Gestione della forza lavoro - Gestione della qualità - Gestione delle code - Gestione di call center - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Messaggio vocale - Messaggistica via SMS - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Registrazione delle chiamate - Smistamento automatico delle chiamate - Trasferimento delle chiamate - Trunking SIP - VoIP ## Integrazioni (21 in totale) - Algo - CDK Global - DealerSocket CRM - Dynamics 365 - Google Calendar - Google Contacts - Google Meet - HubSpot CRM - Microsoft Outlook - Microsoft Teams - NetSuite - Pipedrive - Salesforce Platform - Salesforce Starter - ServiceNow ... e altre 6 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) ## Categorie correlate - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Software Voip](https://www.capterra.it/directory/30940/voip/software) - [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) ## Alternative 1. [3CX](https://www.capterra.it/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Wildix](https://www.capterra.it/software/218251/wildix) — 4.7/5 (209 reviews) 3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24071 reviews) 4. [Microsoft Teams](https://www.capterra.it/software/168668/microsoft-teams) — 4.5/5 (10975 reviews) 5. [Zoom Workplace](https://www.capterra.it/software/144037/zoom-video-conferencing) — 4.6/5 (14553 reviews) ## Recensioni ### "Outstanding Quality and Service" — 5.0/5 > **Kevin Dominik** | *3 settembre 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable. > > **Inconvenienti**: The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features. > > Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff. ----- ### "One Stop Shop for Voip needs\!" — 5.0/5 > **Justin** | *30 ottobre 2023* | Computer e sicurezza della rete | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need\! > > **Inconvenienti**: Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. > > prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. ----- ### "Not the best, but affordable" — 3.0/5 > **Whitney** | *18 luglio 2024* | Studi legali | Tasso di raccomandazione: 4.0/10 > > **Vantaggi**: Their deskphones are easy to familiarize yourself with and pretty decent > > **Inconvenienti**: Customer service was not the best, took so long for support to resolve issues and constant outings in the area. ----- ### "Excellent product & excellent customer service" — 5.0/5 > **Cathy** | *8 marzo 2023* | Salute, benessere e fitness | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you\! > > **Inconvenienti**: We cannot think of anything we woudl want to change. > > Wonderful\! ----- ### "SO much better than Microsoft's exchange services" — 5.0/5 > **Laura** | *26 settembre 2019* | Industria edilizia | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English\!\! And calls me back\!\!\! > > **Inconvenienti**: The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team. > > Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing. ----- Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/181373/unite?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/181373/unite) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati