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Informazioni su CloudTalk

CloudTalk è un sistema telefonico basato sul cloud destinato ai team di supporto e vendita. Rende le telefonate facili e divertenti. Inizia oggi stesso la tua prova gratuita.

Ulteriori informazioni su CloudTalk

Aspetti positivi:

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

Aspetti negativi:

Inability to leave comments on a call for posterity.

Valutazioni di CloudTalk

Punteggio medio

Facilità d'uso
4,5
Servizio clienti
4,3
Caratteristiche
4,3
Rapporto qualità-prezzo
4,2

Lo consiglieresti?

8,1/10

CloudTalk ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 263 recensioni degli utenti di Capterra.

Hai già usato CloudTalk?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (263)

Eyituoyo
Eyituoyo
Linux System Admin (Nigeria)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

intruitive for Both Admins and Users

5,0 5 anni fa

Commenti: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Aspetti positivi:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Aspetti negativi:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Pedro
Marketing & Growth Ops (Portogallo)
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Best All in One tool regarding communications

5,0 9 mesi fa

Commenti: Very good. Execelent Integrations and support.

Aspetti positivi:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Aspetti negativi:

The option to send MMS inside Europe. It's not possible yet.

Andres
Recruitment Manager (Colombia)
Esternalizzazione/Delocalizzazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Unreliable tool for small businesses that do not work 24/7

2,0 anno scorso

Aspetti positivi:

The waiting time for the phone lines is short. That is the main positive thing

Aspetti negativi:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Risposta di CloudTalk

anno scorso

I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Victor
Customer service developer (Finlandia)
Contabilità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Well functioning and good integration with HubSpot

4,0 4 anni fa

Commenti: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Aspetti positivi:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Aspetti negativi:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Stefan
Stefan
Sales Manager (Germania)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

CloudTalk offers the best solution to our small team

5,0 4 anni fa

Commenti: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Aspetti positivi:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Aspetti negativi:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Joey
Product Manager (UK)
Gestione di organizzazioni non profit, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Excellent Cloud Base Phone System

4,0 4 anni fa

Commenti: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

Aspetti positivi:

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Aspetti negativi:

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Kinga
Contributing Writer (Polonia)
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

Amazing quality of support and calls!

5,0 5 anni fa

Commenti: Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Aspetti positivi:

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Aspetti negativi:

There is no single thing I would dislike about CloudTalk.

Maddy
eCommerce Manager (USA)
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great for remote working!

4,0 3 anni fa

Aspetti positivi:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Aspetti negativi:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Daniel
Daniel
sales executive (UK)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

All in one solution that is super easy to use

5,0 3 anni fa

Commenti: It has been a great experience and the product is solving most, if not all of my needs.

Aspetti positivi:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Aspetti negativi:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Yana
Yana
Contract Business Development Manager (Bulgaria)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great Customer support for Dyslexic sales proffessionals

5,0 4 anni fa

Commenti: Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

Aspetti positivi:

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Aspetti negativi:

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Ziya
Advanced Systems Engineer (Belgio)
Produzione di apparecchi elettrici/elettronici, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

CloudTalk is a Reliable Communication Solution

4,0 anno scorso

Commenti: My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.

Aspetti positivi:

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Aspetti negativi:

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Joe
Vice President (Canada)
Internet, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Support / Sales not at level it should be

5,0 4 anni fa

Commenti: I love the product and would love to continue to use it, I wish it was less expensive and had better support.

Aspetti positivi:

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Aspetti negativi:

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Utente Verificato
Utente LinkedIn Verificato
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easiest phone system to start with

5,0 5 anni fa

Commenti: Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.

Aspetti positivi:

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Aspetti negativi:

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Risposta di CloudTalk

5 anni fa

Dear client, We are so happy to hear that you work with us for more than 2 years. Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." We always try to listen and adjust our product according to the customers needs. Have a great day! Kris from CloudTalk

Esat
Wealth Manager (Germania)
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Works well

5,0 4 anni fa

Aspetti positivi:

Call monitor helps the most for us training our calls and being able to listen to each other.

Aspetti negativi:

Sound quality has been sometimes bad, but more likely its due to the clients connection.

Utente Verificato
Utente LinkedIn Verificato
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

CloudTalk Is Great Platform!

4,0 5 anni fa

Aspetti positivi:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Aspetti negativi:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Rudy
Territory Account Manager (Spagna)
Internet, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Great telephony system, great CRM integrations

5,0 2 anni fa

Commenti: Their support is amazing and their support staff as well.

Aspetti positivi:

It's very easy to use. Also updating is very easy and fast.

Aspetti negativi:

Sometimes it would give us an error or say things like call not connected.

Utente Verificato
Utente LinkedIn Verificato
Contabilità, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

Great telephony service. Highly recommended

5,0 5 anni fa

Commenti: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Aspetti positivi:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Aspetti negativi:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Lukáš
CEO (Cechia)
Cosmetica, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good price / quality ratio. Customer support

5,0 5 anni fa

Commenti: With customer support and administrators, we have always solved our requirements very quickly. I recommend.

Aspetti positivi:

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

Aspetti negativi:

They could lower the cost of fixed line calls within the Czech Republic.

Faruk
Senior Business Development Manager (Polonia)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great solution for our calls with CRM integration

5,0 4 anni fa

Aspetti positivi:

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.

Aspetti negativi:

Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot.

Utente Verificato
Utente LinkedIn Verificato
Architettura e urbanistica, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Avoid! Poor operation and customer support.

1,0 4 anni fa

Commenti: Very poor. We regret that we signed up.

Aspetti positivi:

Their sales people is good and the app UI looks good but...

Aspetti negativi:

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

Roman
Project manager (Slovacchia)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I recommend.

5,0 5 anni fa

Aspetti positivi:

You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

Aspetti negativi:

I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

Meri
Sponsor (Croazia)
Utente LinkedIn Verificato
Musica, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

CloudTalk saved our company!!

5,0 5 anni fa

Commenti: From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!

Aspetti positivi:

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Aspetti negativi:

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

sheri
Customer Service (USA)
Elettronica di consumo, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Porting in numbers

2,0 4 anni fa

Commenti: Call quality is not the best, but the porting it the major issue.

Aspetti positivi:

I don't feel that anything is positive right now

Aspetti negativi:

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

Utente Verificato
Utente LinkedIn Verificato
Contabilità, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Call center management platform

5,0 2 anni fa

Commenti: it does the job and is very professional

Aspetti positivi:

Features like call recording, history, reporting make CloudTalk a good call management application

Aspetti negativi:

Customer service is not fully available sometimes.

Sophia
Head of Operations (Australia)
Tempo libero, viaggi e turismo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Good support team and great insights and data

3,0 4 anni fa

Commenti: We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it ensured we could keep costs down but be visible on the same number.

Aspetti positivi:

- Really good data and reports - support team have been good

Aspetti negativi:

- software is obviously using the internet so if you have a weak connection then your calls will drop out