Recensioni su Amio

Good app, excellent service

Aspetti positivi:

I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.

Aspetti negativi:

It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.

An amazing AI solution to increase customer satisfaction

Commenti: Overall, what you should expect from Amio is a young motivated team, ready help you in the process of setting up their products.

Aspetti positivi:

Amio provides a tool that connects AI to your day-to-day communication channels with the customer. For the moment we are implementing solutions for e-mails through the Mailbot and for chats, we have the Chatbot. These operate rather successfully in most of the countries we deliver our products to, guaranteeing the customer with up to date information on order status, return and refund situation.

Aspetti negativi:

For the time being chatGPT4 Turbo is somewhat of a dislike from my part, but I will try to define the promt even better, so that the generated answers are more specific, and in-tune to the customer requests.

Amio Review

Aspetti positivi:

I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.

Aspetti negativi:

Can’t think of anything here at the moment.

Efficient for chat and email automation

Commenti: Amio is a newer partner for us and to date we have to praise the overall cooperation on all points and express our satisfaction.

Aspetti positivi:

We use Amio mainly for mailbot, chatbot with gpt chat extension. I find Amio clear, easy to understand and easy to use as a user. Our first steps with Amio were aimed at using the mailbot to reduce the most frequent repeat queries from our customers, and we are gradually succeeding in doing this across the countries where we implement the mailbot. We are currently using the same logic with the chatbot where we will gradually want to move to GPT chat.

Aspetti negativi:

In my experience, especially with the actual work of setting up specific templates for the mailbot, I would welcome automatic cloning of the templates in question.

Easy to use and powerful tool.

Commenti: It made our daily workflow as customer care agents much easier and streamlined.

Aspetti positivi:

Their service is impeccable and they listen to our feedback - it really is super useful and the path to improve it even more is clear to us, users.

Aspetti negativi:

There are some rough edges on the interface / loading times.

Powerful Chatbot Tool with Exceptional Analytics

Aspetti positivi:

Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience.

Aspetti negativi:

While the tool's analytics are excellent, there is room for improvement in the presentation of data - namely the export. :-)

Vital for Effective Fundraising Support

Aspetti positivi:

The dedicated Slack channel with Amio's success manager is a standout feature, providing quick resolutions and seamless support. The chatbots efficiently handle donor queries, enhancing our campaign effectiveness.

Aspetti negativi:

The deployment was late, but this was partly due to our own lack of effort. Better preparation and coordination could improve the deployment experience.

Simplifying E-commerce Chatbots

Aspetti positivi:

Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses.

Aspetti negativi:

While Amio covers most questions well, there are occasional instances where further training may be required for niche or complex inquiries.

User friendly

Commenti: It is easy to use, easy to copy and paste the things you write and then you only need to modify them accordingly.

Aspetti positivi:

Easy to use, with simple instructions it's not complicated at all.

Aspetti negativi:

I don't have anything bad to say about using it.

Amio helped us automate our customers requests

Aspetti positivi:

Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues.

Aspetti negativi:

So far nothing I would mention. This company serves us what we expected

The Amio Review

Aspetti positivi:

With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support.

Aspetti negativi:

There is nothing I can think of at this moment.

Amio Review

Aspetti positivi:

I liked the easy onboarding process, high amount of collected leads and the help with customer service. It is benefitting us by automating a lot of our support requests and collecting leads from our webchat.

Aspetti negativi:

Right now I can't think of anything to put in this field.

The Amio Review

Commenti: It helps my client handle the customer requests and allows them to focus on more complicated requests.

Aspetti positivi:

I enjoyed working with Amio and using their solution. The team was efficient and helped me and my client with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website.

Aspetti negativi:

Nothing to say here at this point. "Powered by Amio" label cant be removed

Alternative considerate: Tidio

Best Conversational AI for Customer Support Center

Commenti: I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features.

Aspetti positivi:

I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too. The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.

Aspetti negativi:

Didn't find anything. Didn't find anything.

Reviewing Amio

Aspetti positivi:

I like their proactive outreach. It really made an impact on the numberof total bookings we made. That's a really important thing in ourbusiness.

Aspetti negativi:

Nothing comes to mind here. We are full satisfied.

Reviewing Amio

Commenti: We haven't been using Amio for too long but so far, we're satisfied with the product.

Aspetti positivi:

I like that Amio helps with the customer support workload and can help customers in multiple languages.

Aspetti negativi:

After business hours, customers cannot leave their contact information and have to contact us again via email or phone.

Review of Amio

Aspetti positivi:

It was very easy to set up, onboarding was nicely done and their success team is very helpful.

Aspetti negativi:

Nothing that I can think of at the moment.