Recensioni su RUN Powered by ADP

Powerful Enough for Large Companies

Commenti: Paying employees weekly or biweekly has been simplified.

Aspetti positivi:

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Aspetti negativi:

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Great Customer Support

Commenti: Overall my experience with Run by ADP has been very positive. I will continue to use this software and will recommend to other business associates.

Aspetti positivi:

The best part about Run by ADP is the customer support. They are available and have short wait times to speak with someone. They are super helpful and take the time to walk me through the software functionality. Additionally the software is relatively user friendly and simple to deploy. It makes payroll so simple!

Aspetti negativi:

There isn't anything that I don't like about the software. It has the features and functions that I look for in a payroll processing system.

Amazing Sellers but after you sign it is a total mess

Commenti: The person who sold this to me was great answering questions and said that he will be my point of contact is I needed anything after I sign up. Well… once the first problem started be disappeared…. And when he dis answer he was mas I reached out. Adp was collecting my state taxes but not sending them to the state, they said I never submitted my documents (which I did) and it was on my to fix it. Price changes without a formal notification.

Aspetti positivi:

You can run it on an app anywhere you are.

Aspetti negativi:

The customer service is pretty slow, lots of [sensitive content hidden] and never happened.

Quit ADP because of their "security"

Commenti: So, when I decided to leave ADP, they didn't file my quarter 1 even though I changed right at the end of quarter 1. Thus resulting in my filings being late, late fines, headaches, etc. I would not recommend ADP to anyone I care about.

Aspetti positivi:

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Aspetti negativi:

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

Run ADP - Payroll Review

Aspetti positivi:

Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/

Aspetti negativi:

The customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.

Stale product, but flexible payroll processing

Commenti: It is a competent system as long as you only need to access it from a desktop browser. The pricing is “OK” for wholesale clients with more than 5 employees.

Aspetti positivi:

It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc. Overall the system is easy to use. The payroll for my accounting firm is free, which is appreciated.

Aspetti negativi:

In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.

Huge time saver

Aspetti positivi:

The ability to run payroll quickly and easily was a huge draw. The biggest benefit is the knowledge that we are compliant with all of the ever changing tax requirements. All of our taxes are paid automatically which is also a huge time saver. I'm excited to see how it helps with year-end reporting.

Aspetti negativi:

Integration with the desktop version of Sage 50 was a little cumbersome. It works, but doesn't import the data in the way that we were used to. It's just fine, but not perfect. Setup happened at the end of a quarter and took a little bit too much back and forth to get working properly. Support wait times were unusually high.

One of THE BEST!

Commenti: Overall, it has been great - definitely exceeded my expectations regarding what they can do other than just payroll.

Aspetti positivi:

Ease of use, customer support, features of the product

Aspetti negativi:

The fact that only SOME things can be completed from the App

Great!

Commenti: I love all features available to me and it is worth the price.

Aspetti positivi:

Support from customer service. They actually expressed wanting to work with me. Went out of their way to get me started.

Aspetti negativi:

Nothing. I have honestly been impressed.

ADP works for YOU

Aspetti positivi:

The system is very easy to navigate and makes processing payroll much easier than other programs out there. The simplicity of RUN makes life much easier for any administrator processing payroll. They take care of all your tax needs for you and gives you the capability to run numerous reports for all your specific needs.

Aspetti negativi:

The only disadvantage that i have see with the program is that the added benefits they offer for the HR side of things can run a little high on top of your standard processing fee.

Run Powered by ADP

Commenti: I am glad to see that more attention has been given to the app. I used to have a lot of frustration with the app and have not seen as many problems as in the past. Please continue making improvements to the app!

Aspetti positivi:

It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!

Aspetti negativi:

When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

Don't do it!

Commenti: I have had nothing but problems with ADP. I am not a fan. I think that there are better alternatives like Quickbooks Payroll service. ADP has screwed up an employees wage garnishment resulting in fees. Their PTO tracking has limitations and the customer service is ridiculous.

Aspetti positivi:

There isn't much I like about this software. I think it isn't rocket science so a beginner could navigate it.

Aspetti negativi:

It has major limitations. Support is difficult to get ahold of. The company tries to sell you unnecessary products through scare tactic emails (ex. you are not in compliance).

Fully Featured But....

Commenti: RUN is mostly fine and gets the job done. It can be improved by allowing more self-service options for adjusting payroll. Also, they do not offer a service to mail 1099 forms to contractors individually. They mail the forms to the business owner and expect them to mail it individually. This seems to be something they should offer pretty easily.

Aspetti positivi:

The service technically has everything you need to run payroll pretty easily on a regular basis. You can pay both w2 employees and contractors with a few clicks.

Aspetti negativi:

To edit a payroll that has been submitted but not yet processed, you literally need to call ADP customer support. There is no way to adjust payroll once it has been submitted on a self serve basis. This is very annoying. Also, the reporting isnt as intuitive as it should be. They mostly want you to use their canned reporting. They do not offer the option to mail 1099 forms to your contractors indiivudally.

HR and Payroll Support

Commenti: I have worked with ADP for over 4 years now and anytime someone tries to get me to switch to their company, they just do not measure up to ADP Run.

Aspetti positivi:

User friendly. Reports at your fingertips and if you cannot find a report just call the customer service line and they will create or walk you through pulling the report. Their customer service team has always been top notch and helpful. For forms for new employees they have it. Need Policy and Procedures for your office they have it. There is a world of resources through this software that you can easily get to by computer or lets say your out of the office and need to run payroll, no problem they have an app for that as well.

Aspetti negativi:

I honestly do not have a complaint. The only thing I could suggest is on the Payroll Moblie App it would be helpful if I could make employee changes without having to log in to a computer but definitely not a deal breaker.

ADP Payroll

Aspetti positivi:

It makes tracking wages and employment records easy to track.

Aspetti negativi:

Some documents are tricky to locate. Each pay stub has to be downloaded individually unless put together in a custom reports package.

Glad we went back to ADP

Commenti: Very positive experience - from product functionality to customer support

Aspetti positivi:

ADP works as advertised. Payroll is easy to run, reports are bundled and stored online for easy access. We really love the Employee on-boarding self service feature as it saves us a lot of time and helps minimize errors.

Aspetti negativi:

Not much to dislike - We want to use the HR module but due to cost issues, we will hold off on that. I had the trial run and really liked the Doc Vault features.

The product is getting better over time.

Aspetti positivi:

The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Aspetti negativi:

So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

Good Product

Commenti: So far pretty positive except for the minor issues with glitches. Especially with the mobile application issues.

Aspetti positivi:

Many changes have been made to this product since our firm started using it which is a plus. There has been improvement in regard to clocking and out @ desired times. It's very easy to manage your time as well as PTO accrued time .

Aspetti negativi:

There are times when there are server issues and I can't clock in and out. Even when I am in the office.

ADP Review

Commenti: Overall, ADP is a great software. We used it at a prior job for running payroll and it works great. We were able to pull the reports that we needed and run payroll seamlessly. ADP's support staff was very friendly and helpful with any questions that we had.

Aspetti positivi:

ADP has a lot of good benefits to the user. First off, the user interface is easy to use. It is fairly easy to learn the system and start navigating its menus. Second, the system is very accurate as one would expect. It makes running payroll fairly easy. It allows users to house employee data and then using that data when running payroll.

Aspetti negativi:

The one con (if you can call it a con) would be that you would have to have some training on how to use the system to get the most benefit out of it. It isn't a system that you can just sit down and play with it for a few hours and be an expert at using it.

A few rough edges

Aspetti positivi:

It's great having a platform to check my daily punches, pay statements, and time off requests. I can always trust that my requests will go where they need to without needing to follow up in a separate email.

Aspetti negativi:

There have been times where the website has been late recognizing my morning punch in, which has led to some confusion with my manager. Navigation on the mobile app feels a little counter intuitive compared to the main website, namely with pulling up my full time card; it would be great if the Clock page on the app had a shorcut to jump straight to the Time card page so I could easily access the full breakdown of my hours. Also, though this is a small nitpick, the fact that the login page doesn't offer a simple prompt to re-enter your password drives me just a little nuts.

Difficult to Navigate

Aspetti positivi:

Simple to run payroll, and easy to find certain reports

Aspetti negativi:

Support is very difficult to find, the payroll grid is so big you need to scroll sideways if you have several deductions or additions for payroll. Also, adding a new employee requires certain points of information and will not let you send to the employee to complete until you have all the information, there is also no way to resend to the employee without deleting and restarting the whole process.

RUN is Awesome!

Commenti: As a small business with 3-5 employees, you might not think of ADP RUN, but it's great! I deal with customer service weekly and use the RUN app almost every day. It is an excellent tool for my small business!

Aspetti positivi:

I have been using RUN since 2009 and what I most like is how user-friendly and easy it is to use as well as providing detailed easy to manage and download reports. Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy. Very happy to refer RUN!

Aspetti negativi:

As of yet, not much! RUN has been a great tool for many years and have not found anything I didn't find helpful.

Using ADP

Commenti: We are able to run payroll without having to call anyone, I can do it from home or vacation. It has proven to be easy to use the software. I have been able to call customer support and accomplish all the things quickly and efficiently over the phone. It has been a good experience so far. I am pleased so far.

Aspetti positivi:

I am new to ADP so I am still learning. It has been very easy to maneuver through payroll. I have been able to make changes and add things with very little trouble. I like it so far and the customer service is good also when you do not know just what to do.

Aspetti negativi:

I have not found too many things I don't like about it. The only thing I can think of is when I signed up I was talking to a sales Rep who led me to believe he was my go-to person for all problems. He was very helpful in the set up process but when I needed customer service he was not thee for me. It would be nice to have a representative to call with my questions.

Decent product

Aspetti positivi:

Ease of use, well respected company. Good PTO tracking.

Aspetti negativi:

The product is very expensive and does not integrate easily with QBO.

Perfect Payroll Software for Small Businesses

Commenti: Anytime I have a question, I can get an answer quickly, day or night. Their support and customer service is excellent. They make it a seamless process to add employees, set up payroll, etc.

Aspetti positivi:

We chose to go with ADP because of the ease of use for a small business. It's perfect for running payroll and keeping track of everything for you, including worker's comp insurance, benefits, 401K, etc. We, as a small business, wear many hats and HR/Payroll isn't necessarily our forte so it's a weight off of our shoulders to feel great about the process for payroll and deductions without it being a huge hassle. We also appreciate that employees can log in and make any changes they need to or see pay stubs.

Aspetti negativi:

ADP does cost a bit, but the easy of use is totally worth it for us. The other annoying thing is that someone is constantly calling to sell us more services.