Recensioni su Breezeway

Leading property and operations management platform

Commenti: We have had an overwhelmingly positive experience with Breezeway. The entire process, from signing the contract to implementing the system, was incredibly smooth and hassle-free. Within a matter of weeks, we successfully onboarded Breezeway and leveraged its capabilities to support over 300 properties.Impressed by its performance during the trial period, we confidently expanded our usage to encompass 6,000 homes and a workforce of more than 500 individuals. Throughout this scaling process, Breezeway demonstrated exceptional reliability and efficiency, ensuring that there were no delays or shortcomings on their part.Moreover, Breezeway went above and beyond our expectations by offering to translate the app into Danish, our native language. This gesture exemplifies their commitment to providing a personalized and user-friendly experience, catering to the specific needs of our organization.

Aspetti positivi:

When we arrived at Breezeway, it immediately became evident that they were operating at the pinnacle of their industry. Their profound understanding of the rental market meant that Breezeway effortlessly catered to all our needs, requiring minimal custom development.Breezeway provides an exceptionally refined product, encompassing both a comprehensive desktop version and seamless mobile app. Their offering exemplifies maturity, allowing us to effortlessly manage our operations across various devices.

Aspetti negativi:

While Breezeway excels in the US market, it remains evident that their focus primarily lies within this region, as evidenced by limited support for international date and time formats. Although seemingly minor, addressing this design flaw is of significant importance.In terms of API support, Breezeway does offer the functionality to push/pull data. However, the available APIs are currently limited to select datasets. To further enhance their capabilities, it is imperative for Breezeway to develop additional APIs that enable the seamless integration of any data entered through the user interface via the API endpoints. This would provide users with a comprehensive and versatile platform for data management and streamline their operations.

Breezeway automation has saved us time and money!

Aspetti positivi:

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

Aspetti negativi:

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Simple but Complicated

Commenti: It was ok, it took some additional time to learn how to use it.

Aspetti positivi:

Very simple to use need to be a bit more user friendly to help in the beginning stages.

Aspetti negativi:

Cost is really high for what is being offered to the customer.

Not good for big companies

Commenti: We manage over 500 units with Breezeway and have encountered several challenges that are not aligned with the needs of a company handling multi-unit short-term rentals. Unfortunately, the support provided has not met our expectations. Specifically, the manual process for bulk uploads is inefficient, and there is no functionality to adjust pricing by weekdays, resulting in uniform rates across both weekends and weekdays, which is not ideal for dynamic pricing. We would appreciate addressing these issues promptly.

Aspetti positivi:

The design The idea of the company nothing else comes to mind

Aspetti negativi:

Costumer support No Bulk function Not good for big companies

A must have tool for property managers

Commenti: Overall its a great experience, made the tasks easier

Aspetti positivi:

It ensures best guest communication by automating the guest messages and timely updates

Aspetti negativi:

Initially it is a bit difficult to understand the process

Breezeway Benefits

Commenti: It's been a very positive experience. Breezeway is very easy to contact with any questions or issues and even a simple "Is it possible to do this?" question.

Aspetti positivi:

Integration was easy and mostly done by Breezeway. It is very accessible for other departments to look for an answer they need rather than call or send an email asking a question. It has made a huge difference for scheduling all the different areas that encompass housekeeping. It is very flexible to set it up for what an individual company needs

Aspetti negativi:

If everyone in your company is used to computers/software there shouldn't be any issues If you have someone who is not good with or used to software it can be a challenge for them to figure out the system

Great product

Commenti: I am very pleased with Breezeway and the team overall. They are always working to get better, and they want to work with us. They know how to take care of customers, and know that operationally, the better the software, the easier it is for us as clients.

Aspetti positivi:

Breezeway has allowed us to Streamline a lot of processes, which in term has really helped us become more efficient as a company. We are able to work smarter, and the time saved has allowed us to work on other areas of concern when we didn't have the time before. The support staff is great to work with, and we are able to have very open, collaborative conversations with them and always very supportive to our concerns.

Aspetti negativi:

At times, during our busy days, the system runs a little slow. They are aware of this, and doing what they can to improve that.

Breezeway Critical to LTA Operations

Commenti: Since implementing Breezeway we have increased guest satisfaction exponentially when it comes to communication. Prior to Breezeway, our guests would have to make a call, go through the phone tree and wait on hold just to get the WIFI password. We now are able to send "clickable" addresses via text so the guest doesn't have to search through emails to know where they are going. It's provided more accountability for our housekeepers as they are required to photograph BBQ's and fireplaces and other items that sometimes get missed in a cleaning. Breezeway is essential to our operations.

Aspetti positivi:

It was designed with usability in mind. Fast integration. Very short learning curve. Great support. Innovative developers come up with things before you know you need them.

Aspetti negativi:

They are raising my expectations of other vendors in the vacation rental space.

Breezeway Review

Commenti: Breezeway reached out to me to make this right. They were very understanding of the situation and open to my feedback. They did a great job handling this problem. They told me they will be doing a better job and telling customers that self guided training is available. This is a welcome change and would have made all the difference in my implementation of the software.

Aspetti positivi:

I liked the idea of using it to interface with our cleaning team.

Fluidity!!

Commenti: My overall experience went very well. I love how it stands out from all of the other apps.

Aspetti positivi:

I loved how clean and easy the app is to use.

Aspetti negativi:

I think with time this app will get better.

Seaside Vacations and Sales scales with Breezeway

Commenti: We began using Breezeway during the Covid Shut Down in Spring of 2020. Breezeway has been instrumental in our growth trajectory helping us take our company from 75 properties to over 400 in three short years. Breezeway is a core part of our tech stack, and we could not have achieved our growth without their support.

Aspetti positivi:

The core functionality of Breezeway is unparalleled. They continue to add well thought out features at an amazing pace.

Aspetti negativi:

Breezeway is a complete Maintenance, Cleaning, and Operations Platform....coupled with Guest Communications.

Great product and customer service

Commenti: The experience has been great, as always there are room for improvement but also more time in the system will help our company utilize all features

Aspetti positivi:

User friendliness and the easy to use capabilities.

Aspetti negativi:

The lack of a generic department and ability to import data / dolor codes in the system

We love Breezeway

Commenti: Organizing housekeeping, maintenance inspections, work flow and guest communciations.

Aspetti positivi:

We just love Breezeway. Our entire team is on it all daily. It's like our central control for all things housekeeping, maintenance and inspections.

Aspetti negativi:

The only item we would like to try and get solved is when we create blocks, the system doesn't recognize those. We have found a work around for now.

Breezeway is a MUST if you are in the Vacation Rental business and want to succeed!!

Commenti: Simplified many areas (housekeeing and maintenance) a great deal. Also, you MUST take their safety course. 4 employees did and they learned a ton!! Great job Justin Ford for putting this together!!

Aspetti positivi:

Breezeway is a must-have product in our indutry. It simplifies so many departments and the support staff at Breezeway is awesome!!

Aspetti negativi:

Nothing. it's all great!! Working with jeremy, Justin and oryn has been awesome and i would receommend this product to everyone!

BBRR & Breezeway

Commenti: We absolutely love BW! It is a vital part of our business!

Aspetti positivi:

The texting ability with our guest has really changed things for us. Breezeway Assist has given us a more personal afterhours response. The people answering the messages or phone calls are trained in vacation rentals and know how to communicate with our guests.

Aspetti negativi:

Everything I've reported in the past has been handled or BW is working on for a later date.

Breezeway is a lifesaver!

Aspetti positivi:

Ease of using on various platforms (tablets, smart phones, desk top)

Aspetti negativi:

That there is not an option to perform certain options on mobile devices.

So glad to have found Breezeway and implemented it into our day-to-day!

Commenti: Breezeway has helped our small company to better manage our maintenance, inspection and service order departments and has allow us to communicate with guests even more so than before! We feel as though we are excelling in many areas/departments because of this great new product we can use on the go!

Aspetti positivi:

The software has allow us to grow our business and in doing so we are able to better track all things vacation rentals including property inspections, home watches, maintenance & service orders and guest relationships! The onboarding process was great and Sissy was very patient with us!

Aspetti negativi:

Setting up each property can be tedious but once that is done, the ability to use the software is a breeze and well worth it!

Great once you understand!

Commenti: I am glad I just need to look and go. It allows for addresses to be used in GPS directly from the breezeway app to maps. I don't need to worry about what or with whom I work as it is listed. It takes forever and sometimes glitches but I'm happy with it!

Aspetti positivi:

I love the fact that we can put in the galleries different pictures so staff or anyone honestly could go ahead and use those for booking photos. It is essential most places stage the same over and over. With customized checklists each different quirk can be relayed to the cleaner swiftly. I love being able to know names of guests arriving so I can thank them on behalf of the company. And it helps we get to see the prices and leave our comments. Aw

Aspetti negativi:

The features I dislike the most are: no comparison photos to match up like Properly, lack of direct communication with people for emergencies, and that it allows so many micro details that the admins get a bit overzealous with the requirements.

Great software

Commenti: Positive. Our staff has easily acclimated to using the product and feels that the product improvement is a priority.

Aspetti positivi:

I am consistently impressed by Breezeway's commitment to development. It's obvious that the customer experience is of great concern. As a company that cares about customer experience, it's important that our software providers mirror that value. I've found that to be true of Breezeway and the staff.

Aspetti negativi:

Point Central integration has been an ongoing headache, but I'm not sure if that relates more with escapia.

Simplify Vacation management

Aspetti positivi:

We love that breezeway pulls our schedule and creates tasks automatically!

Aspetti negativi:

There are some advanced features of auto scheduler we wish Breezeway had available

6 Months In

Commenti: Executive has been a great help through the whole implementation

Aspetti positivi:

Software has certainly made my scheduling of maintenance and housekeeping easier. It helps

Aspetti negativi:

Requests: 1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia. 2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message. 3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified. 4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property.

Saves time and money!

Commenti: This system has helped us save time and money and does for me in an hour what used to take a full time employee all day. We use it daily and it’s easy for any housekeeping team and my inspectors to implement and keep track of my properties.

Aspetti positivi:

Ease of use. Reliability. Availability across computer, phone, tablet. Customer service and support.

Aspetti negativi:

Slight compatibility issues with property management software

Breezeway Navigation

Commenti: It is a good way to keep projects from all of our divisions in one place

Aspetti positivi:

You can list all of housekeeping and property care updates for our homes all in one place, and get status updates rather quickly when looking

Aspetti negativi:

there is no way to notify us when an update is made- example- our housekeeping staff puts in meter reads- Unless I am already in Breezeway, I do not know if this project has been completed

Breezeway

Commenti: Very good! I never have any issues with customer service! Kelsey is very knowledgeable and helpful!

Aspetti positivi:

The easiness of the software. The automatic scheduling software makes my life much easier. The customer service is phenomenal!

Aspetti negativi:

The user side of the program. I wish when an inspection had a comment the icon would change color on the user side to make it more known to my inspectors

Breezeway Review

Commenti: I love how were were able to make out cleaner invoicing a lot easier because of BW. Scheduling cleans is easier thru BW

Aspetti positivi:

Very user friendly . Love the fact that we can communicate to our crew thru the system from their Tasks

Aspetti negativi:

Maybe when their are reservation changes that don't update into BW if we've already drafted that weeks worth of task. We have to keep an eye out if there are tasks we need to either reschedule or delete.