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Informazioni su Sinch Engage

Con Sinch Engage entrate in contatto con i vostri clienti sulla messaggistica mobile e rendete la comunicazione più efficace.

Ulteriori informazioni su Sinch Engage

Aspetti positivi:

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Aspetti negativi:

There is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours.

Valutazioni di Sinch Engage

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,0
Caratteristiche
4,1
Rapporto qualità-prezzo
4,3

Lo consiglieresti?

8,1/ 10

Sinch Engage ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 44 recensioni degli utenti di Capterra.

Hai già usato Sinch Engage?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (44)

Cristiano
Donor Innovation e Operation Officer (Italia)
Raccolta di fondi, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Versatile e ottima assistenza clienti

5,0 anno scorso

Commenti: Molto positiva, in particolare per il supporto che non manca mai ed è sempre tempestivo. La piattaforma è versatile ed è semplice iniziare ad utilizzarla dopo una breve formazione.

Aspetti positivi:

Si integra bene ed ha diverse funzionalità che riescono a dare spazio alla creatività sulla strategia di contatto su questo canale. Utile la gestione dei ticket con assegnazione e con classificazione delle priorità da parte di operatori e operatrici.

Aspetti negativi:

In alcuni casi, non poter vedere immediatamente lo storico precedente all'ultima discussione chiusa può essere un limite.

Erika
Customer Marketing Specialist (Italia)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Facile ed immediato

5,0 4 anni fa

Commenti: Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio

Aspetti positivi:

Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo

Aspetti negativi:

Alcune funzioni secondarie sono in fase di implementazione

Emanuela
imprenditrice (Italia)
Media online, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Un'unica console facile e intuitiva

5,0 4 anni fa

Aspetti positivi:

Gestione multi-canale e multi-piattaforma, gestione dei ticket

Aspetti negativi:

Qualche funzionalità ancora non del tutto implementata

Radim
Radim
Co-CEO (Cechia)
Utente LinkedIn Verificato
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Messenger is a must have for any online store

4,0 3 anni fa

Commenti: Messenger is a no brainer - a must have for any online store

Aspetti positivi:

Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees.

Aspetti negativi:

In our region not all features are available.

Utente Verificato
Utente LinkedIn Verificato
Assicurazioni, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

One software for all

4,0 4 anni fa

Commenti: It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Aspetti positivi:

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Aspetti negativi:

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Georgia
Senior CRM Executive (UK)
Marketing e pubblicità, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great platform but not simple to set up/use - lacks Telegram employees/customer service

3,0 3 anni fa

Commenti: [SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Aspetti positivi:

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Aspetti negativi:

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Meale
Meale
marketer (Togo)
Utente LinkedIn Verificato
Forniture e materiali, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

customer communication software

5,0 2 anni fa

Aspetti positivi:

Messenger communication platform is a software i used to get in touch with leads. the chat place is very easy to use.

Aspetti negativi:

this software needs to but promoted everywhere , and expecially in africa

Rocio
Rocio
Customer Support (Spagna)
Utente LinkedIn Verificato
Produzione di apparecchi elettrici/elettronici, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Simplify communications with your customers

5,0 2 anni fa

Commenti: Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Aspetti positivi:

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Aspetti negativi:

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

JAMIL
JAMIL
Whatsapps Busines account (Pakistan)
Utente LinkedIn Verificato
Settore automobilistico, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Free communication app

5,0 4 anni fa

Aspetti positivi:

I love it. It is free to use for communication around the world. I us it for communicate with my family members abroad and also with my world related

Aspetti negativi:

No cons at all in my opinion. I love this app for free use

Thaddeus
Thaddeus
Owner (USA)
Utente LinkedIn Verificato
Musica, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Good for musicians

5,0 5 anni fa

Aspetti positivi:

Able to connect to Facebook users and sms messages

Aspetti negativi:

Some security issues but good overall highly recommended

Risposta di Sinch

5 anni fa

Hi Mr. Greear, Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence. We wish you continued success with our platform. Best regards, Your MessengerPeople team

Giorgio
Giorgio
Shopper Support Lead (Italia)
Utente LinkedIn Verificato
Prodotti alimentari e bevande, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Flexible service

3,0 3 anni fa

Aspetti positivi:

Flexible features, the services allows a variety of things that similar services don't (ex. outbound messages)

Aspetti negativi:

Not user-friendly and limited analytics-wide

Edna
Edna
Admin Assistant (Kenya)
Utente LinkedIn Verificato
Materiali da costruzione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Simply an awesome product

5,0 4 anni fa

Commenti: I find messenger the simplest form of communication that connects people and businesses globally.

Aspetti positivi:

I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.

Aspetti negativi:

It does not enable one to attach/share files. well I am hoping this has changed though

Utente Verificato
Utente LinkedIn Verificato
Magazzinaggio, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Messenger Communication Platform, a good alternative to traditional messenger networks

4,0 4 anni fa

Commenti: Overall, still good experience considering the low cost of use.

Aspetti positivi:

It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient.

Aspetti negativi:

Customer service is lacking, could improve that with more investment in customer service labor costs.

Hugo
Hugo
Dirección (Spagna)
Utente LinkedIn Verificato
Marketing e pubblicità, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Justo lo que buscabamos

5,0 anno scorso

Aspetti positivi:

Es la herramienta que buscábamos para organizar y gestionar mejor nuestras comunicaciones externas. Desde el principio vimos su potencial y nos facilitaron la implementación con ayuda continua.

Aspetti negativi:

Quizás es un poco complicada la parte de META, pero con la ayuda del equipo de SINCH, pudimos solventar los problemas que tuvimos para dar de alta los números de los proyectos.

Eric
CM & CC (Spagna)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Sinch una gran ayuda en la gestión de nuestros clientes

5,0 anno scorso

Aspetti positivi:

Nos ha ayudado mucho a centrar nuestra comunicación en un solo canal y optimizar nuestro servicio de atención al cliente

Aspetti negativi:

Por el momento algunos errores puntuales que rápidamente ha solucionado el equipo técnico por lo que ningún aspecto a destacar

Nisha
Director of Business Continuity and Infrastructure (India)
Salute mentale, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Easy to use product with excellent Account Management

5,0 3 anni fa

Aspetti positivi:

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Aspetti negativi:

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

Jessie
Cashier (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

My messenger

4,0 2 anni fa

Commenti: My overall experience with messenger have been mostly good experiences and would recommend it to others

Aspetti positivi:

What I like most about messenger is being able to make calls and I can choose to see the other person as well

Aspetti negativi:

The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what

Giulia
Shopper Support Specialist (Italia)
Servizi ai consumatori, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ok but needs several improvements

3,0 3 anni fa

Aspetti positivi:

The software is easy to use and intuitive, you can export convos in pdf

Aspetti negativi:

-Not very user-live chat friendly - When you write the message and then change chat without sending it, the message disappears (very annoying) -When you have a few different chats open and you open a new one, it would redirect you to the new one you just opened but to the oldest one (very annoying, live chat is about being quick and this often causes mistakes, like sending the message to the wrong person) -The layout is not great and when you receive a new message there should be a sound that alerts you, especially if you are on a different tab, checking some data to answer the inquiry - there should be the possibility to add a note and see it when you open the ticket on the specific customer, without needing to scrolling down on "internal notes" - it's time consuming to reopen the chat and reassign it everytime you want to assign it to yourself - chats should be separate and a chat from the 28th february should be merged with a chat from the 1st march, for example --> improve layout

Roberto
Sales & Marketing Manager (Italia)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Messenging for support guests it's easier now

4,0 3 anni fa

Aspetti positivi:

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Aspetti negativi:

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

George
CEO (Spagna)
Trasporti/Trasporto merci/Ferrovie, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Excellent to manage customers

5,0 3 anni fa

Aspetti positivi:

It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.

Aspetti negativi:

Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.

Davide
CTO (Italia)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great user follow-up and ticket management

4,0 3 anni fa

Aspetti positivi:

The product is quite intuitive especially in the ticket management and user-follow-up part. You can manage different roles for operators and it's easy to hook pre-populated chat blocks to manually managed chats. Another thing that I really liked is the possibility of using variables to be associated with customers directly from automated chats and then find these values in the customer base/address book.

Aspetti negativi:

Although the system is very powerful, some features are a bit hidden and probably still in "experimental". The thing that is missing most is a GUI where you can immediately see the entire flow chart and the customer journey at a glance, especially on the chatbot part.

Vera
Shopper Support Specialist (Francia)
Servizi ai consumatori, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Feedback

5,0 3 anni fa

Commenti: In general it is a good experience, the product is good and all my team use it daily

Aspetti positivi:

The product is easy to use, I like the most the fact that it is so quick, efficient and compact

Aspetti negativi:

The fact that every user could put a nickname makes the job harder, it is not easy to find a person by his nickname.

Ravisen
Automation Specialist (Irlanda)
Prodotti alimentari e bevande, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent product for customer service

5,0 3 anni fa

Commenti: Excellent

Aspetti positivi:

user friendly, responsive, fast and efficient

Aspetti negativi:

I like everything about messenger people

Daniel
Customer service (Cechia)
Prodotti alimentari e bevande, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

In general Messenger is quite useful tool

5,0 3 anni fa

Commenti: We communicate via messenger with the courriers who work for our company. It is an instant and quick communication. We also use the posibility to send pictures and sound files by Messenger.

Aspetti positivi:

It is easy to use. It gives a signal when a message arrives, which is perfect. The visibility of the messages is good.

Aspetti negativi:

To be honest I absolutely hate that the programme logs out every 15 min. It is really annoying to check every ten minutes if I am still loged in. Many times I missed a messages because of that or I read them with delay.

Cristiana
Shopper Support Specialist (Italia)
Prodotti alimentari e bevande, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Messanger Communication Platform personal review

3,0 3 anni fa

Commenti: It is okay, sometimes still very slow and shows crashes from time to time, but it is useful

Aspetti positivi:

I like the opportunity to view tickets from a offline perspective and also being able to read chats of other agents without the need of re-assign

Aspetti negativi:

i don't like how chats add up, one after the other horizontally. If at times lots of chats come in at the same time, they are not visible and just disappear once at the scrolling element of the browser page. Maybe changing the way they enter or the location of the list would help