Recensioni su Tiledesk

Tiledesk soddisfa le aspettative dei nostri studenti

Commenti: Il team di sviluppo di Tiledesk ha dedicato completa disponibilità al nostro team di sviluppatori, garantendo il raggiungimento degli obiettivi prefissati in tempi relativamente brevi. Soddisfazione, quindi, per il prodotto utilizzato

Aspetti positivi:

Tiledesk ha dimostrato la sua piena flessibilità con l'integrazione dell'autenticazione tramite IDP dei nostri utenti, che ha consentito al personale di supporto di poter accreditare le utenze e fornire assistenza anche di secondo livello. Il chat-bot è stato valutato ma non ancora utilizzato; verrà adottato nei prossimi mesi. Intuitiva e di notevole ausilio l'interfaccia, sia del front-end che della parte amministrativa /gestionale riservata agli operatori

Aspetti negativi:

La sezione di monitoraggio e analisi dei dati in piattaforma è sufficiente per produrre reportistica di utilizzo, ma potrebbe essere migliorata

Comunicazione facile e immediata con i clienti

Commenti: Poter comunicare con probabili clienti via chat mentre visitano il sito del b&b è una grande occasione per convincerli a prenotare fornendo assistenza e informazioni immediate.
Grazie all'integrazione di Tiledesk con whatzapp o telegram non ho bisogno di installare app aggiunntive sul mio smartphone. Spero presto integrerò la funzionalità per far effettuare il pagamento della prenotazione direttamente nella chat.. per noi è fondamentale disintermedializzare evitando le commissioni OTA.

Aspetti positivi:

è una free chat, ottima l'integrazione di Tiledesk con altri software, whatzapp, telegram e sistemi di pagamento, facile da installere sul mio sito WordPress anche senza plugin. Non meno importante la possibilità di personalizzare lo stile grafico ed il brand in modo che la chat risulti perfettamente integrata con il mio sito.

Aspetti negativi:

Al momento niente, tutto funziona perfettamente.

filtro clienti

Commenti: il chatbot ponendo una serie di domande al potenziale cliente riesce a capire il suo reale interesse a instaurare con lo studio una vera attività di consulenza. In questa maniera io e i miei collaboratori e l'attività di segreteria non perde tempo a rispondere a contatti provenienti per esempio da email (conversazione asimmetrica che porta lunghe attese nelle risposte). Il chatbot praticamente fa risparmiare tempo! un sacco di tempo!

Aspetti positivi:

la possibilità di filtrare i clienti realmente interessati al servizio di consulenza offerto dal mio studio

Aspetti negativi:

non ci sono stati inconvenienti ne nella fase di installazione che nella fase di utilizzo

Recensione Tiledesk

Commenti: Molto positivaAndrebbe esteso l'utilizzo sui dispositivi mobili

Aspetti positivi:

Racchiude in modo efficiente molte funzioni; è affidabile e comodo per chi deve interfacciarsi con più utenti È molto economico

Aspetti negativi:

Purtroppo dal mio cellulare è difficile usarlo; per chi lavora da casa è quasi obbligatorio l'uso di un laptop

Tiledesk

Commenti: Buon esperienza con il software lo consiglio👍

Aspetti positivi:

È un software molto utile se si vuole avere un comunicazione instantanea con gli altri

Aspetti negativi:

Nessun inconveniente presente per quando mi riguarda nel software

Review

Aspetti positivi:

Facilità di utilizzo, bot molto utile. Interfaccia semplice anche da lato utente

Aspetti negativi:

Possibilità di poter disegnare su immagini condivise con o da il cliente

La mia esperienza con Tiledesk

Aspetti positivi:

Le funzionalità che presenta, anche se ha bisogno di aggiornamenti.

Aspetti negativi:

Ha bisogno di aggiornamenti che permettono di eliminare i bug

Alla portata di tutti

Aspetti positivi:

Il lato forte del software è sicuramente la semplicità d'utilizzo: più volte ho riscontrato problemi a capire determinate opzioni, qui invece è tutto trasparente e cristallino. Sono riuscita persino senza utilizzo di app esterne/aggiuntive ad integrare altri software come whatsapp, telegram e chi ne ha più ne metta; comunicazione ottimizzata al meglio!

Aspetti negativi:

Sono troppo soddisfatta, non ho trovato nessun difetto

Fantastico

Aspetti positivi:

Ho utilizzato tiledesk per il chatbot che stiamo implementando e sono molto soddisfatto del risultato. Raccomandato a tutti

Aspetti negativi:

Ho utilizzato tiledesk per il chatbot che stiamo implementando e sono molto soddisfatto del risultato. Raccomandato a tutti

Innovativo

Aspetti positivi:

Questa applicazione open source mi permette di ottimizzare il mio tempo perchè ritrovo in un unico programma diverse funzioni.

Aspetti negativi:

Non ritengo che ci sia nulla da migliorare.

Utilizzato per qualche test di chatbot

Aspetti positivi:

Utilizzato principalmente come chatbot e funziona bene, offre anche altre funzionalità come live chat e diverse integrazioni come ad esempio con WhatsApp. Supporto mobile e basso costo.

Aspetti negativi:

Per imparare ad utilizzarlo bene è necessario seguire la guida, non mi viene in mente altro di negativo.

Best easy to use chat software

Commenti: Tiledesk is one of the best text messaging software. It is easy to use, has customizable templates and delivers what it promises.

Aspetti positivi:

1. Ease of use2. Lead gen templates3. Integration with social channels

Aspetti negativi:

1. Pricing2. Could support more channels3. Reporting could get better

Open-source CX with a future

Commenti: Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes.

Aspetti positivi:

Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.

Aspetti negativi:

There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design.

Smart and feature rick solution for sales team

Aspetti positivi:

Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.

Aspetti negativi:

The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

One stop customer engagement platform for businesses to enable efficient customer service !

Commenti: One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.

Aspetti positivi:

Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.

Aspetti negativi:

None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.

A good and affordable messaging software

Commenti: I really do like the software. It saves a lot of time in attending to customers because of it's automated chatbot feature. I will recommend this messaging tool to any business.

Aspetti positivi:

It has a user-friendly interface and can be intergrated into multiple channels. It's customization option is really beneficial to my business and customer needs.

Aspetti negativi:

It could be updated with multiple language support for wide use.

"An Unforgettable Experience at Tiledesk: A Comprehensive Review

Commenti: Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive customer support, and impressive set of features make it a great platform for customer service. The chatbot feature is especially useful, as it allows customers to quickly get answers to common questions without having to wait for a response from a customer service agent. Tiledesk also offers a wide variety of integrations, so customers can use the platform with their existing services. I've been very pleased with my experience using Tiledesk and would highly recommend it to anyone looking for a reliable and user-friendly customer service platform.

Aspetti positivi:

I liked that Tiledesk was able to easily create web chat applications with a wide range of features. It has a great user interface, which makes it easy to understand and use, and it can easily be customized and adapted to different applications. The platform also provides great support and customer service. Finally, it integrates well with various third-party services, allowing for a greater range of features and functions.

Aspetti negativi:

Tiledesk's lack of customization options was one of the things I liked least. Unlike some of its competitors, Tiledesk doesn't offer an extensive range of customization settings, meaning that it can be difficult to personalize the interface to fit the look and feel of your business. Furthermore, the support staff can be slow to respond to queries, which can be frustrating when you need help quickly.

A chatbot solution for anyone looking to generate qialified leads

Commenti: I recently discovered Tiledesk (the chatbot feature) while comparing similar tools for one of our clients and I was very impressed with the overall user experience. The chatbot's automated responses are helpful and accurate. I also appreciate the fact that it can be customized for the brand's specific needs in most parts.

Aspetti positivi:

The chatbot is very easy to set up and integrates seamlessly with a WordPress website. Its intuitive interface and natural language processing capabilities are also very user-friendly. It also has advanced reporting and analytics capabilities to help you track customer satisfaction and measure the success of your customer service efforts.

Aspetti negativi:

There's room for more customization options.

Excellent platform for setting efficient customer support services

Commenti: The set communication interface has enabled organization to operate with reliable AI-Powered Chatbots. I have been able to reach our managers easily when there is request from our clients. It is easy to interact and familiarize with the operation of this platform.

Aspetti positivi:

Tiledesk has created reliable platform for better conversation between customers, partners and business departments. The 24/7 live support channel enables reliable service delivery to our potential customers. It is easy to setup and integrate with other applications.

Aspetti negativi:

I have not experienced challenge from the performance of this platform since we started working with it. We have achieved the main communication objectives.

Great platform for the customer service

Commenti: The live chat feature is really helpful and allowing us to connect with customers in real-time and provide them with support. Overall a great platform, recommended for growing businesses.

Aspetti positivi:

It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and provide personalized recommendations.

Aspetti negativi:

Earlier we faced some challenges where bots were to understand the real-time issues and provide the technical solution to the customers. Which is now addressed.

Great easy to use chatbot system for my clients

Commenti: I recommend Tiledesk to companies trying to increase chatbot-human support collaboration. Its seamless communication, greater productivity, adaptability, and easy integration make it a great tool for enterprises of all sizes. As someone who values customer happiness and support, I think Tiledesk is a good solution.

Aspetti positivi:

I benefit from Tiledesk's conversational architecture which helps me to rapidly and asynchronously contact multiple stakeholders. This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Aspetti negativi:

As I am new to conversational architecture and support, I am finding that there is a bit of a learning curve with Tiledesk. Although it is easy to use, Tiledesk is mainly focused on communication and handoff between chatbots and human support operators, so it may not have as many features as some other customer support tools.

One Solution for live chat, email, social media integration, reporting & analytics for businesses.

Aspetti positivi:

It allows businesses to increase customer engagement by interacting with customers in real-time through live chat, email, and social media, providing immediate assistance and support.It's features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.It offers real-time monitoring, reporting, and analytics, allowing businesses to track performance and identify areas for improvement.It's chat widget is fully customizable, allowing businesses to match their branding and design.It supports multiple languages, allowing businesses to interact with customers in their preferred language.It also has a mobile app that allows agents to respond to customer messages on the go.It offers integration with popular tools such as Slack, Zendesk, Salesforce, etc.It allows businesses to automate the customer service process by integrating with chatbots.

Aspetti negativi:

It sometimes doesn't maintain the original quality of the files, leading to loss of data or visual/audio degradation when using the file-sharing feature.It has limitations on the size of the file that can be shared, which can be a problem for large files.It may not support certain file formats, which can limit the types of files that can be shared.It does not have editing options for files shared, making it difficult to edit the files after the share.

Go for advance featured open-source conversation with Tiledesk platform. Most promising live chat !

Commenti: It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users.

Aspetti positivi:

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

Aspetti negativi:

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.

Best-in-class open source communication software for client and customer engagement !

Commenti: Good so far. No trouble in integration or deployment. Quite mature software for managing business through continuous messaging and live chat service in streamlined manner.

Aspetti positivi:

AI powered live chat facility is one of the best features for automated customer engagement. All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end. Unified message service and complete ticketing management for resolving queries and issues in timely manner.

Aspetti negativi:

More customisation are welcome and we request for incorporation of diversified templates so that we may gave beteer seamless communication flow of information.

Good tool with growth potential

Aspetti positivi:

Ease of use and willingness of the team to listen to possible improvements.

Aspetti negativi:

Overall, nothing particularly noteworthy