Da 17 anni aiutiamo le aziende
a scegliere i migliori software
Informazioni su hellotax
hellotax è la soluzione multifunzione per i venditori online in Europa quando si tratta di gestione dell'IVA.
The software is very easy to use. Most of it you can teach yourself or learn in a short meeting with Hellotax.
They are completely incompetent and their staff doesn't have a clue. Their email is a general "support" email so you never know if your message will reach the person who you are working with.
Filtra le recensioni (79)
Utilizzo
Ordina per
Filtra le recensioni (79)
VAT solutions-Service and Expertise!
Commenti: The support was always timely and comprehensive, and I felt well-informed at every stage and every country compliance. Additionally, their commitment to customer satisfaction truly stands out. For VAT solutions, I highly recommend Hellotax!
Aspetti positivi:
Professional & accuracy: I recently worked with Hellotax to secure many VAT numbers for Amazon sales in Europe, and I couldn't be more pleased! Their team provided exceptional guidance throughout the process, making it seamless and efficient.
Aspetti negativi:
Although Hellotax provides excellent support, a more detailed initial guide would help new clients navigate the VAT registration process even more easily.
Risposta di Hellotax
16 ore fa
Dear Luana, Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our VAT solutions and that our team was able to guide you seamlessly through the process of securing multiple VAT numbers for Amazon sales in Europe. Providing professional, accurate, and efficient support is our goal, and your satisfaction means a lot to us. We also appreciate your feedback about having a more detailed initial guide for new clients. This is valuable input, and we’ll use it to improve the onboarding experience for future clients. It’s fantastic to know that our timely and comprehensive support helped you feel well-informed throughout the entire process. Thank you for recommending hellotax—we look forward to continuing to support your business! Warm regards, The hellotax Team
HELLOTAX feedback
Commenti: Their team acts promptly and is always ready to help with any tax problem. Excellent communication is one of the main reasons why you can rely on them - they answer every question quickly and clearly. The professionalism they show in all aspects of their work is evident, making HelloTax the ideal partner for anyone looking for hassle-free tax solutions. With their services, you'll feel like you're in good hands.
Aspetti positivi:
HelloTax is an extremely reliable service that will surprise you with its speed and efficiency.
Aspetti negativi:
As far as criticism is concerned, there is nothing to criticize so far, as they try to solve every problem immediately and find an amicable solution that suits both parties.
Risposta di Hellotax
3 mesi fa
Dear Andrej, Thank you for your excellent review! We’re thrilled to hear that you found hellotax to be a reliable and efficient service. It’s fantastic to know that our team’s prompt assistance and clear communication have contributed to your positive experience. Your kind words about our professionalism mean a lot to us, and we’re delighted that you feel in good hands with our services. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team
Good to recommend non EU Amazon sellers
Commenti: It is okay overall specially for non EU Amazon sellers as compliance is simple and no need to spent high amount.
Aspetti positivi:
Prompt contact and communication of coordinators for registration and reporting. This type of software quality are basically same but the matter is how fast communicate to solve issues. Communication is the most important part. Registration team quality is good anyway.
Aspetti negativi:
Quality of service for EU customers are not good. As it is complicated, it is not recommended to EU established companies.
Risposta di Hellotax
16 ore fa
Dear Yongpyo, Thank you for sharing your feedback and for recommending hellotax to non-EU Amazon sellers. We’re pleased to hear that you appreciated the prompt communication and support from our registration and reporting teams. Clear and fast communication is indeed essential, and we’re glad it stood out to you. We value your input regarding service quality for EU-established companies and recognize the complexities involved. Your comments are important to us as we continuously strive to improve and provide a seamless experience for all clients. Thank you for choosing hellotax as your VAT compliance partner. If you have any further suggestions or need assistance, we’re always here to help. Warm regards, The hellotax Team
Our Italian VAT was deregistered
Aspetti positivi:
We signed up for ease of use for Amazon ecom businesses
Aspetti negativi:
Our Italian VAT was deregistered, putting our business at risk. We've had no response from support for months.
Risposta di Hellotax
16 ore fa
Dear Courtnie, We’re truly sorry to hear about your experience, and we completely understand how this situation could impact your business. Ensuring reliable support and resolving issues with urgency are priorities for us, and we sincerely regret if we fell short in this case. Unfortunately, we’re unable to locate your account in our system based on the name provided. To assist you as quickly as possible, could you please reach out to us at [email protected]? Alternatively, feel free to reply to this review with any details you’re comfortable sharing, such as your customer ID or registered email address, so we can look into this immediately. Thank you for bringing this to our attention—we are committed to resolving this matter promptly. Warm regards, The hellotax Team
Switching to hellotax was the right desicion
Commenti:
Very good.
UI is easy enough to use, support is answering questions quickly.
Aspetti positivi:
Quick and easy communication with real people, no chatbots. The entire workflow is much easier than with our previous tax partner.
Aspetti negativi:
Some of the error messages on hellotax are crytic and we had no idea what was wrong with uploaded data. Had to contact support.
Risposta di Hellotax
3 mesi fa
Dear Andreas, Thank you for your detailed review! We’re delighted to hear that switching to hellotax was the right decision for your business, and that you appreciate the quick and easy communication with our team. We’re also glad that our workflow has been more efficient compared to your previous tax partner. We appreciate your feedback regarding the error messages, and we’ll work on making them clearer to improve your experience. If you ever encounter any issues, our support team is always here to help! Kindest regards, The hellotax team
Very helpful and thorough
Commenti: Good business to deal with! We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism!
Aspetti positivi:
We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism!
Aspetti negativi:
No negative experience to be described as of yet.
Risposta di Hellotax
3 mesi fa
Dear Galina, Thank you for your fantastic review! We’re delighted to hear that you were impressed with the speed of our service in obtaining your VAT number for Belgium. It’s great to know that your inquiries have been handled promptly and professionally. Your satisfaction is our top priority, and we’re happy to have met your expectations. If you ever need further assistance, don’t hesitate to reach out! Kindest regards, The hellotax team
Excellent Tax Compliance Service for E-commerce Sellers!
Commenti: From the beginning, their team was incredibly supportive, helping me navigate complex VAT compliance across multiple countries with ease. They really understand the challenges of managing taxes as an online seller, especially when expanding across borders. The platform is intuitive and user-friendly, making it easy to stay on top of my VAT obligations. I particularly appreciate how responsive and knowledgeable the customer service team is—they’re always available to answer questions and provide solutions quickly. HelloTax’s automated tools save me so much time by streamlining my filing processes. Their compliance solutions are also highly accurate, which gives me peace of mind knowing everything is handled properly. I highly recommend HelloTax to any online seller who wants a reliable, hassle-free solution for their VAT compliance needs.
Aspetti positivi:
Responsive Customer Support: Their support team is highly knowledgeable and quick to respond. I’ve reached out a few times with questions, and they always provided helpful answers.
Aspetti negativi:
Initial Setup Time: Getting everything set up initially required a bit of back and forth, but the customer service team was supportive throughout.
Risposta di Hellotax
16 ore fa
Dear Juliana, Thank you for your incredible review! We’re delighted to hear that you found our customer support team responsive and knowledgeable and that we were able to assist you in navigating complex VAT compliance with ease. Supporting online sellers as they expand across borders is our mission, and it’s wonderful to know we could help make this process smooth for you. We appreciate your feedback on the initial setup time and are glad our team could provide the support you needed throughout. It’s also great to hear that you found our platform intuitive and our automated tools time-saving and accurate. Your recommendation means a lot to us, and we’re here to assist you whenever you need. Thank you for choosing hellotax as your trusted partner for VAT compliance! Warm regards, The hellotax Team
A great platform for an Australian Company navigating VAT Compliance
Aspetti positivi:
We are an Australian company navigating an expansion into Europe, and HelloTax have been extremely helpful in getting us set up. They always respond in a professional manner, with helpful advice relating to VAT and the VAT returns process.
Aspetti negativi:
We are excited for our HelloTax profile and Amazon Vendor Central to be fully integrated moving forward.
Risposta di Hellotax
16 ore fa
Dear Anna, Thank you so much for your kind words! We’re delighted to have been part of your journey as your Australian company expands into Europe. It’s great to hear that you found our support helpful and professional in navigating VAT compliance and returns. We’re equally excited about the upcoming integration of your hellotax profile with Amazon Vendor Central, and we’re committed to making the process seamless for you. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. Thank you for choosing hellotax—we’re here to support your continued success! Warm regards, The hellotax Team
Top company to get you VAT compliance
Commenti: We have just received our VAT number with the great help of Hellotax and we couldn't have done this without them. A lot of very communication and we were always kept in the loop of what was going on and also plenty of help with answering questions.
Aspetti positivi:
Constant and timeliness of their communication
Aspetti negativi:
No complaints here at all, everything was made easy.
Risposta di Hellotax
16 ore fa
Dear Allan, Thank you for your fantastic review! We’re thrilled to hear that our team was able to support you in obtaining your VAT number and that you found our communication timely and consistent. Keeping our clients informed and making the process easy is always our goal, so it’s wonderful to know we met your expectations. If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Thank you for choosing hellotax for your VAT compliance needs. Warm regards, The hellotax Team
Very helpful and professional
Commenti: Our overall experience with Hellotax has been excellent. They provided close guidance throughout the VAT setup process and continue to offer valuable consultations whenever needed.
Aspetti positivi:
What I liked most about Hellotax was their dedicated and responsive support. They were always available to answer our questions and guided us through each step with clarity and professionalism.
Aspetti negativi:
There was nothing negative to mention; everything went smoothly.
Risposta di Hellotax
16 ore fa
Dear Silvia, Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience with hellotax and that our dedicated and responsive support made a positive impact. Guiding our clients with clarity and professionalism through each step is something we prioritize, and it’s great to know we met your expectations. We’re delighted that everything went smoothly for you and that you continue to find value in our consultations. If you ever have more questions or need assistance, we’re always here to help. Thank you for choosing hellotax! Warm regards, The hellotax Team
Speedy for VAT Registration
Aspetti positivi:
Great speedy delivery on VAT registration. Fast and friendly communications. Good English.
Aspetti negativi:
I haven't used long enough to expose disadvantages yet...I hope it says it all.
Alternative considerate: Avalara
Perché passare a hellotax: Speedy communications and reasonable pricing.
Risposta di Hellotax
3 anni fa
We are happy to see you were pleased with our fast service and are looking forward for a great collaboration! All the best, hellotax team
Simple easy straightforward product and service
Commenti: So far they have been a wonderful partner for out international VAT needs.
Aspetti positivi:
The team at HelloTax is extremely helpful and communicative in getting you all set up. We were up and running in just a few short weeks after providing the necessary documentation and HelloTax team took all the guess work out of it for us.
Aspetti negativi:
Communicating with a few different parties can get a bit confusing. One centralized contact is best.
Risposta di Hellotax
11 mesi fa
Dear Josh, Thanks for the positive feedback on Hellotax. We're committed to simplifying VAT management for our partners. Noted on the communication aspect – we're looking into ways to make it more seamless. Delighted to be supporting your international VAT journey. Best, The hellotax team
The company that fulfills the requirements quickly
Aspetti positivi:
They respond quickly to every e-mail and take care of them.
Aspetti negativi:
There is nothing I don't like about hellotax.
Risposta di Hellotax
11 mesi fa
Dear Abdullah, Thank you so much for your positive review. We're really pleased to hear that our quick response to emails and our efficiency in handling your needs have met your expectations. It's great to know that there's nothing you dislike about our services at hellotax. We're committed to maintaining this level of satisfaction and are always here to assist you with any future requirements you may have. Thank you again for choosing us and for sharing your experience. Best regards, The hellotax team
Good Support in a Niche Industry
Commenti: We are a small startup working in a niche industry that nonetheless fulfills our product globally. Hellotax have been very responsive and adaptive, understanding our situation and our needs and working with us to make sure we're meeting all our tax obligations.
Aspetti positivi:
Very responsive and friendly support staff.
Aspetti negativi:
The UI isn't the most intuitive, but all the necessary features are there, at least.
Risposta di Hellotax
11 mesi fa
Dear Evin, Thanks for your feedback on Hellotax. We're glad to know our support has been helpful for your startup's unique needs. Your comments about our UI are noted, and we're on it to make improvements. It's great to hear we're effectively assisting you with your tax obligations. If there's anything else you need, feel free to reach out. Best, The hellotax team
German VAT Registration
Commenti: We had to register German VAT number for our UK Company to sale on Amazon Germany. Our integration solution provider recommended Hellotax. In 3 months we've got our German VAT Certificate thanks to my Hellotax assistants. We just sent the documents and they did the rest for us.
Aspetti positivi:
Interest of the Hellotax team Ease of Use API Integration with Amazon
Aspetti negativi:
The process took slightly longer than I expected.
Risposta di Hellotax
anno scorso
Dear Umut, Thank you for your feedback regarding our German VAT Registration service. We're glad you found our team's interest and our API integration with Amazon to be beneficial. We apologize for any delay in the process and will continue to work on improving efficiency. If you have more feedback or need assistance, please don't hesitate to reach out. Thank you for choosing Hellotax. Best regards, The hellotax team
Great service
Aspetti positivi:
Very happy with the service provided by [sensitive content hidden]. We all resolved a problem with the German tax registration and their communication and help was excellent.
Aspetti negativi:
Would have liked more detailed help manuals and examples
Risposta di Hellotax
anno scorso
Dear Andreas, We are pleased to hear that you are happy with our service and found our communication and help excellent, especially in resolving issues with German tax registration. Your feedback about desiring more detailed help manuals and examples is noted and appreciated. We are continually striving to improve our services, and your input will certainly help us in that regard. Best regards, The hellotax team
Top service
Commenti: Good
Aspetti positivi:
nice contact and good price, and the efficient working
Aspetti negativi:
Nothing is impossible, everything is possible( just for fun:)）
Risposta di Hellotax
2 anni fa
Thanks Xiaojing for your nice feedback! Glad we could help The hellotax team
Perfect software and personal help
Commenti:
Hellotax is not only about the perfect software, the personal help you get is from another level.
They have created the total package, so you can keep focussing on your sales.
Aspetti positivi:
The software makes a really difficult VAT task, easy to mange. Especially when selling pan European.
Aspetti negativi:
Nothing, they managed everything so only pros if you ask me!
Risposta di Hellotax
3 anni fa
Hi Frank, Thank you very much for your appreciation, we are very happy to read your kind words and we'll do our best to keep the high standards. All the best, hellotax team
Great software and customer support
Commenti: Since 2017, I have been using the services of hellotax (former FBA-hero), and this experience has so far been strictly positive.
Aspetti positivi:
Convenient software (web client). You need to set everything up once, and then everything happens automatically. Each reporting period, you receive a notification about how much and where to pay. They know how to turn the paid import VAT into a tax deduction. All you need to do is fill out an excel file according to their template and upload it to the web client. Lightning fast support, with answers detailed and really to the point. For this kind of software, this is extremely important, IMHO.
Aspetti negativi:
Not much to say, but maybe my case is too simple. I set everything up once and haven't touched anything since - I check in once a month to see how much to pay in taxes.
Risposta di Hellotax
3 anni fa
Hi Alex, Thank you very much for your kind words! We are happy to see you are satisfied with our service and appreciate the tax automation opportunities we provide. All the best, hellotax team
The Best Solution
Commenti: Good people with a lot of know ledge. For me after quite a bit of research Hello Tax offer the best Amazon independent solution for managing your VAT for European FBA
Aspetti positivi:
This Software is easy to use on a regular basis, its functional and it works well.
Aspetti negativi:
The set up is quite an effort, but this is more or less inevitable with the task in hand
Risposta di Hellotax
3 anni fa
Thank you so much for your kind review, Robert! We're very happy to read such nice feedback and we'll do our best to continue offering VAT compliance services to the highest standards.
Using 1.5years - Great service
Commenti:
In beginning, I was very worried about service and possible issues, but they have great customer service, the team is very supportive, and quickly reply to the question.
Very happy with the service so far.
Aspetti positivi:
It is really easy to use, the system automatically counts how much VAT I need to pay to DE, FR, or another country. I was not expecting that it will be so easy.
Aspetti negativi:
Well, price, from my point of view prices could be twice lower. and could be more possibilities to import 3rd parties systems
Alternative considerate: Avalara
Perché passare a hellotax: Overall review was a bit better.
Risposta di Hellotax
3 anni fa
Thank you very much for your kind words, we are happy to read you're satisfied with our service and we'll do our best to keep it up!
Serkan
Aspetti positivi:
It is easy to use. Features are great to manage the process.
Aspetti negativi:
The integration with your software can be easier.
Risposta di Hellotax
3 anni fa
Hello, Thank you for your kind words! We are currently working on making more integration available and improve further our clients' experience. Best regards, hellotax team
Really good service
Aspetti positivi:
The service is really professional, the software gives us a lot of important information and the customer service is really good
Aspetti negativi:
Sometimes is a bit difficult to upload data on it, but it seems they have start to solve the issue
Risposta di Hellotax
2 anni fa
Dear Francesco, Thank you very much for your positive feedback and for taking time to leave us this review. We appreciate it and will definitely use it to improve our service. Best regards, hellotax
Awsome for e-commerce
Commenti: Great App overall, simple to use and really saves me time and headache when it comes to usually taxes and accounting.
Aspetti positivi:
Simple to use, saves a lot of time since the process is very automated, very small amount of work that needs to be done manually
Aspetti negativi:
There was nothing that I would like to improve at this time, all that I need for my work has been thought of by Hellotax
Risposta di Hellotax
3 anni fa
Dear Tambet, Thank you for your review! We're happy to read you appreciate our automation opportunities and the overall client experience! All the best, hellotax team
good overview in amazon jungle
Aspetti positivi:
gives a good overview and all needed files for the accountant
Aspetti negativi:
Sometimes I would like to get the docs a little earlier
Risposta di Hellotax
anno scorso
Dear Torben, We're pleased to know that you find our service helpful in providing a good overview and the necessary files for your accounting needs in the Amazon marketplace. We take note of your feedback about the timing of document delivery. Rest assured, we are looking into ways to speed up this process to better meet your expectations. Thank you for taking the time to share your experience. Best regards, The hellotax team
