Recensioni su Hostfully Property Management Platform

Review Hostfully

Commenti: Good. I enjoy working with my success cash.

Aspetti positivi:

Customer support/technical assistance speed of replies.

Aspetti negativi:

On-boarding length of time. Took too long/too many meetings.

A must if you plan to grow!

Commenti: I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them.

Aspetti positivi:

We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work.

Aspetti negativi:

I wish the app was better and you could do more from it and wish there was a phone # to call for help.

Too Many Bugs

Commenti: There is great potential with this product if they would ever fix it and it could do what they say that it is capable of doing. They have a user forum for users to suggest improvements for upgrades and it is a joke in my eyes when they can't get the bugs out of the current product. How can they be asking for suggestions when the current product won't work?

Aspetti positivi:

The calendar syncs between Airbnb and VRBO, which are the only two platforms we use right now. It is the only thing that works. The calendar is accurate. And, their support team is responsive because I spend 50% of my day messaging them about bugs in the system.

Aspetti negativi:

Bugs. It is so difficult to manage anything about the reservation - communicating with the guest (you can't get messages into the platform from VRBO; cohosts can't communicate via Airbnb); you can't modify rates or add on additional nights w/out rates changing from dates already paid for; messages don't come through; etc. You double space after the end of a sentence and it sends &nspc after each period; It doesn't have a sort system to show you outstanding balances or pending transactions so you don't know who to follow up with; and there are problems every single day trying to do basic things that the system will not do. The answer is "we are forwarding to our higher tier department". You never hear back.

Hostfully Property Management Review

Commenti: Great customer support and product integrations

Aspetti positivi:

Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew.

Aspetti negativi:

Haven"t had a bad experience as of yet however would like to see better pricing for combining services

Hostfully PMS, I'd recommend it

Aspetti positivi:

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

Aspetti negativi:

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks.

Commenti: It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks.

Aspetti positivi:

kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place.

Aspetti negativi:

over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up.

Feedback of system

Aspetti positivi:

It is much easier to run from a mobile device than the previous

Aspetti negativi:

Creating the templates and triggers. Also navigating the integration

New property manager

Commenti: Initially it was superb with [sensitive content hidden]
, after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly.

Aspetti positivi:

The onboarding specialist [sensitive content hidden] , after [sensitive content hidden] unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone!

Aspetti negativi:

Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues.

Great experience

Commenti: Again, wish we had moved sooner. Everything is user friendly and we have support 24/7.

Aspetti positivi:

Everything so far has been so easy. After Using Villas 365, we were very worried about the onboarding stage but it was such a breeze and we wish we did the move sooner.

Aspetti negativi:

Booking.com is not that great on Hostfully, unfortunately Hostfully doesnt have all features/amenities that pulls through to the Booking.com profile which affects our page score. They are working on this however.

Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily.

Commenti: Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes.

Aspetti positivi:

Its cheap and does everything other PMS things do.

Aspetti negativi:

SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it.

Hostfully is a breath of fresh air in the world of PMS

Commenti: We are very happy and refer hostfully to others without hesitation.

Aspetti positivi:

We have loved our onboarding experience with Hostfully. The support team is wonderful. We really appreciate the response time and attention to the details. Support is always helpful and encouraging. We love the way that the platform looks. We also really appreciate the built-in booking website. Super helpful and keeps things streamlined. We also appreciate how we receive updates regarding new or improved features.

Aspetti negativi:

We know that the team is working on updating the calendar features. We would like to see more flexibility with the calendar so that we can add color-coding, and notes, etc. but otherwise we are very satisfied with the stremline processes.

Ever improving software solution backed by a great customer service team

Commenti: On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year.

Aspetti positivi:

Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter.

Aspetti negativi:

Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive ], and open to feedback, and we're hopeful some of these features will be added in the near future.

Vacation Rental Management Ease!

Commenti: Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly.

Aspetti positivi:

I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time!

Aspetti negativi:

There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end.

Hostfully PMS review for medium sized business

Aspetti positivi:

Mostly one-stop-shop platform Integrations and hoping more to come Ease of use, quick to learn & onboarding

Aspetti negativi:

Financials & statements Stakeholder reporting is clumsy More APIs with other OTAs Analytics can be hit & miss, not easy to extract/report, no filtering Integrations with other apps like calendrly, active campaign, acuity etc.

Great Channel Manger

Aspetti positivi:

It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service

Aspetti negativi:

Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture

Good Staff, Good Price, OK Product

Commenti: Overall I would say Hostfully has GREAT people and potential. Some of the features and functions of their product are very good, but they could be better. Fixing issues and learning features are VERY time consuming and often frustrating. They have some good integrations with other companies which is nice. They are continually working on being better and I can appreciate that.

Aspetti positivi:

Good, friendly, knowledgable staff (just not enough of them). Price is lower than other vacation rental software, and more in line with what you are getting for your money, which is an OK product. So much potential with this company. They do seem to care. Good automation and timing controls in accepting reservations and payments, sending forms to fill out, and checkin paperwork. They work with other key vendors such as Safely, Airbnb, VRBO, Dropbox, etc. Payment processing works well. Usability and product design not too bad to work with once you go through a big learning curve. They offer a decent website for direct booking. It's OK.

Aspetti negativi:

Not enough staff. You can only communicate via chat box and the rep is not dedicated to your problem from start to finish They serve multiple customers at once so sometimes you wait hours in between getting answers. Some problems have taken days or weeks to fix. At this time I have been waiting for weeks for my cleaning person's calendar access to be fixed. Onboarding and learning the product with an undedicated chat box and tutorial links took hours/months. Better be tech savvy if you're going to buy this product. They now have a group chat on certain days/hours, but you sit there waiting your turn while you listen to everyone else's problems. It is time consuming and requires patience. The app is not very good and their mobile capability needs great improvement. Forms that work with a laptop won't work for guests on handheld devices. The website they offer is limited. Needs a basic contact form so guests can reach you. However, websites are not what they are in business for. It's a bonus. Payment processing works well, but only if you use Stripe and as a company they are not nice to work with. More options there would be better. You can send your guest a rental contract to e sign upon booking which is great but it would be better if their were fields for the guest to put information into the one document. They do integrate with Docusign but I know setting it up and working out the glitches will be time consuming so I have not attempted it yet.

A Helpful, Inclusive Tool

Commenti: The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I have a question, I know I can reach out for help and find incredibly helpful responses that will not only help me with the immediate issue but will also help me learn what to do in the future.

Aspetti positivi:

Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more.

Aspetti negativi:

There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information.

Without Hostfully we could not manage our current list of vacation rentals

Commenti: Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings.

Aspetti positivi:

We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something.

Aspetti negativi:

The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar.

It's ok, you can tell they're working hard on improving

Aspetti positivi:

It cover all of the necessary features that you need to manage properties

Aspetti negativi:

It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.

This Product Works!

Commenti: We started with it when we began utilizing several vacation rentals at once and it's been an incredible help!

Aspetti positivi:

Hostfully keeps us up to date on our rentals, including last minute bookings. It integrates well with Airbnb and Booking.com. We love the program!

Aspetti negativi:

It's difficult to get someone to help right away, takes time to get a person set up to help.

Work in progress

Commenti: Love/hate. I love it when it works as intended but there is still much to be desired and customer support is incredibly inept.

Aspetti positivi:

Once set up properly, platform works pretty well with occasional hiccups.

Aspetti negativi:

Very cumbersome set up and customer support is not good.

Hosfully can help build your business

Aspetti positivi:

I love the fact that you have one platform that speaks to all of the channels that you use. Before Hostfully, I was logging in and out of multiple channels on a daily basis and it becomes confusing and tedious. Hostfully simplifies everything to just one system and helps me stay on track.

Aspetti negativi:

The setup process takes some time. I think that is true for any platform, so it's not really a complaint about Hostfully. It was just the worst part. However, once you are set up and running, it works non stop for you.

Very Satisfied Overall

Aspetti positivi:

Amount of Integrations and Level of Customer Support

Aspetti negativi:

Time/Difficulty In Setting Up Owner Reports

Feedback on synching issue with Booking.com and working with the customer success team

Commenti: We've been having issues with our listing names showing wrong names and this issue is still on going.

Aspetti positivi:

The available and responsive chat support.

Aspetti negativi:

Their sync to Booking.com has a lot of flaws unlike the other OTA's and we've been working with their success team for more than 2 months already just to find a resolution.

You get what you pay for

Commenti: It does what is supposed to do. is the best platform on the market? probably not. It is easy to use if you want to automate some stuff you don't want to do manually, but it has a lot of improving to do regarding options.

Aspetti positivi:

It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it.

Aspetti negativi:

The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue.