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Informazioni su Gomocha

Migliora la gestione dei servizi esterni con Gomocha: Tracciamento in tempo reale, smistamento efficiente e maggiore soddisfazione dei clienti.

Ulteriori informazioni su Gomocha

Aspetti positivi:

Scheduling Agenda and easy to interface configuration.

Aspetti negativi:

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply.

Valutazioni di Gomocha

Punteggio medio

Facilità d'uso
3,7
Servizio clienti
3,3
Caratteristiche
3,7
Rapporto qualità-prezzo
3,6

Lo consiglieresti?

6,2/10

Gomocha ha una valutazione complessiva di 3,4 stelle su 5, calcolata sulla base di 20 recensioni degli utenti di Capterra.

Hai già usato Gomocha?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (20)

Martin
Operations manager (Paesi Bassi)
Animazione, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Easy to use filed service application

5,0 3 anni fa

Commenti: A lot of knowledge on the system and friendly support.

Aspetti positivi:

Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.

Aspetti negativi:

Registering the used measuring equipment.

Risposta di Gomocha

3 anni fa

Martin, Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality.

Marco
Marco
Subject Matter Expert Service (Paesi Bassi)
Utente LinkedIn Verificato
Materiali da costruzione, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best value for money

4,0 4 anni fa

Commenti: FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.

Aspetti positivi:

The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.

Aspetti negativi:

It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).

Risposta di Gomocha

4 anni fa

Dear Valued Customer, Thank you for your review and for taking the time to share your feedback with Gomocha. One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.

Henk
Tactical Services planner (Paesi Bassi)
Produzione di alimenti, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Gomocha still needs a lot of work

1,0 10 mesi fa

Aspetti positivi:

I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.

Aspetti negativi:

the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.

Risposta di Gomocha

10 mesi fa

Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around.

Boris
Service Manager (Germania)
Forniture e materiali, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great Tool ,supports our service needs perfectly!

4,0 10 mesi fa

Commenti: We use it on daily base and the service team is happy of features that makes their field life easier.

Aspetti positivi:

We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.

Aspetti negativi:

Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.

Risposta di Gomocha

10 mesi fa

Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha!

Allan
Business Application Specialist (Danimarca)
Automazione industriale, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A good alternative to the big ones

4,0 10 mesi fa

Aspetti positivi:

FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.

Aspetti negativi:

The time it takes for new innovations to be pushed through.

Risposta di Gomocha

10 mesi fa

Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!

Peter
Tactisch Service Planner (Paesi Bassi)
Prodotti alimentari e bevande, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Unstable

1,0 10 mesi fa

Commenti: Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued.

Aspetti positivi:

Flexible system with many possibilities and easy to change by a user/administrator.

Aspetti negativi:

It's very unstable. A lot of malfunctions and we never know when it will be solved.

Risposta di Gomocha

10 mesi fa

Hi Peter, We're sorry to hear you aren't having a good experience with Gomocha. I've relayed the issue to the appropriate department, and our team is working on a solution. We work hard to make sure our customers love our product, so thank you for bringing this situation to light.

Joy
IT Advisor (USA)
Opere pubbliche, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

FMP360 Review

3,0 3 anni fa

Aspetti positivi:

The application is highly configurable, configurations are quick and easy to deploy. And since our back end application where FMP is connected to is also a Gomocha product, it is easier to send the data to and from FMP360. Gomocha's expertise on the back end product it is easier for us to discuss new requirements.

Aspetti negativi:

Due to its highly configurable functionality performance maybe impacted specially on Home Dashboard page so have to be very careful in adding filters. Map functionalities could be improved like be able to assign orders on the map.

Risposta di Gomocha

3 anni fa

Joy, Thank you for your feedback. We will take our map functionalities to be improved into consideration and work on better ways to be able to assign orders on the map.

Armand
Teamleader Servicedesk (Paesi Bassi)
Stampa, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A highly configurable piece of software

4,0 3 anni fa

Commenti: Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional

Aspetti positivi:

It's highly configurable to the extend that it's almost too configurable, but it gives many options. Everyone can create a view in the software that allows them to view what they need to see to make the best of their work. It's highty adaptable.

Aspetti negativi:

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply. We ware working on the cloud platform and sometimes experience some lagging when trying to search an asset or refresh the plannersboard.

Risposta di Gomocha

3 anni fa

Armand, Thank you for your lovely review and feedback. We are so glad to hear that you appreciate our highly configurable platform. We will continue to work on improvements for better functionality with configurability and planning boards.

Mahesh
Firstline IT Support (Paesi Bassi)
Ingegneria civile, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It works great but sometimes contains bugs

4,0 10 mesi fa

Commenti: I am overall content with Gomocha

Aspetti positivi:

The easy to use interface and the convinient planning options.

Aspetti negativi:

It can have a lot of issues. Especially when you have last minute changes or bad internet connection.

Risposta di Gomocha

10 mesi fa

Hi Mahesh, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!

Rowin
Planner (Paesi Bassi)
Produzione di apparecchi elettrici/elettronici, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Overall great for scheduling and

4,0 10 mesi fa

Aspetti positivi:

Feature to schedule specific tasks to specific persons, inculing checklistst

Aspetti negativi:

We are still developting this program so we have to see what this is when it is completed.

Risposta di Gomocha

10 mesi fa

Hi Rowin, Thank you for your positive review! We're glad you like using the checklists and assigning tasks to colleagues. We encourage you to reach out to your Onboarding Specialist with any questions, in order to get the most out of your Gomocha experience!

Bjorn
ITO (Belgio)
Industria edilizia, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A Review

2,0 3 anni fa

Commenti: Not happy, also don't hear good feedback from the technicians. But since this is a business decission we have no choice.

Aspetti positivi:

I like it that your contacts try to assist you.

Aspetti negativi:

What I hate is that it's not user friendly but mostly that the bugs are many times only fixed with the next release. And that release sometimes causes new issues.

Risposta di Gomocha

3 anni fa

Bjorn, we are sorry to hear that you aren't happy with our platform. We strive to fix bugs in a timely manner. We will take your feedback into consideration and work on ways to shorten the fix cycle times as well as ensuring new releases continue to strengthen your way of working, and not having you take a step backwards.

Johan
Service Coordinator (Paesi Bassi)
Gestione delle risorse, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Gomocha is gebruiksvriendelijk. Support is ondermaats

4,0 10 mesi fa

Aspetti positivi:

Planomgeving is overzichtelijk en gebruiksvriendelijk

Aspetti negativi:

Support op onze planning verloopt zeer, zeer moeizaam. Sommige aangevraagde wensen staan al meer dan een jaar open.

Risposta di Gomocha

10 mesi fa

Hi Johan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!

Ivan
Service Manager (Belgio)
Macchinari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Almost a perfect solution for servicemanagement

4,0 3 anni fa

Commenti: Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment.

Aspetti positivi:

Roadmap. They listen to their customers and put requests for improvement on their roadmap. While developping new functionalities they work with user groups to test and comment the work done.

Aspetti negativi:

Most of what we will need in the next 18 months is on the roadmap.

Risposta di Gomocha

3 anni fa

Ivan, Thank you for your review! We appreciate your feedback.

Willem
Willem
Hoofd Bedrijfsbureau (Paesi Bassi)
Utente LinkedIn Verificato
Sicurezza pubblica, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

FMP360 and Wilchem

3,0 3 anni fa

Aspetti positivi:

Easy to use, realtime communication with engineers, reporting tools

Aspetti negativi:

Performance of the Gantt chart could be better. Missing a customer portal that matches our services.

Risposta di Gomocha

3 anni fa

Willem, thank you for your feedback. We have heard the need for a faster Gantt chart and have made some significant performance improvements in that area. Our team will reach out to you shortly to show you the latest improvements.

Manhal
BBA (Paesi Bassi)
Opere pubbliche, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Dutch Review FMP360

4,0 3 anni fa

Commenti: A clear & efficient web-application easy to design conform company process.

Aspetti positivi:

Easy to use A easy to access web-application Good functionality

Aspetti negativi:

Performance could become better. Some functionalities could be improved (map related).

Risposta di Gomocha

3 anni fa

Manhal, Thank you for your review, we appreciate your feedback.

Arjan
First Line IT Support (Paesi Bassi)
Ingegneria meccanica o industriale, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It works when it works

3,0 10 mesi fa

Commenti: It is okay, when it works it is great

Aspetti positivi:

Our guy [sensitive content hidden] is always fast to respond and helps us a lot

Aspetti negativi:

In our case it is really buggy. Things go massivly wrong almost every single month. Especially after updates.

Risposta di Gomocha

10 mesi fa

Hi Arjan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!

Rachida
backoffice (Paesi Bassi)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Terrible updates

3,0 3 anni fa

Commenti: For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors.

Aspetti positivi:

The desktop version is easy to use........

Aspetti negativi:

After every update there is something or wrong or missing

Utente Verificato
Utente LinkedIn Verificato
Architettura e urbanistica, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Overall view

3,0 3 anni fa

Aspetti positivi:

Overall view is quite good, we still miss the "user friendly" experince in managing the BI

Aspetti negativi:

Implementation limits when we need to connect the softawrea with external ERP

Alfio
ERP specialist (Italia)
Automazione industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

My Review

4,0 3 anni fa

Aspetti positivi:

Scheduling Agenda and easy to interface configuration

Aspetti negativi:

Too many redundant acknowledgment operations

Risposta di Gomocha

3 anni fa

Alfio, Thank you for your review, we appreciate your feedback and will continue to work on our operations system to eliminate redundancy patterns.

Utente Verificato
Utente LinkedIn Verificato
Settore petrolifero ed energetico, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great platform to configure specific maintenance apps

4,0 3 anni fa

Commenti: FMP360 helps the technicians to locate the valves that need to be serviced, perform the right maintenance, and provide feedback on the maintenance performed to the supervisors/work preparers.

Aspetti positivi:

FMP360 is an excellent tool to configure specific maintenance apps which are easy for the technicians to use. The apps help the technicians to locate and execute their maintenance tasks efficiently. I like that FMP360 can be configured easily to the specific wishes of the company unlike large CMMS software.

Aspetti negativi:

Currently we FMP360 as standalone software. Integration with our CMMS SAP could be an improvement.