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Informazioni su Gymcatch
Gymcatch aiuta gli imprenditori del fitness a risparmiare tempo, aumentare i profitti e fornire un ottimo servizio clienti.
An easy to use system at an affordable price. You get a free trial to try it out before you make a purchase.
Logo in the corner, slightly limited in terms of colour/layout options.
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Filtra le recensioni (213)
Gymcatch is Great
Commenti: I have found using Gym-catch to be easy and great support with video tutorials It is now allowing me to grow my business in different avenues I am delighted I found Gym-catch
Aspetti positivi:
Gym-catch is helping me find new revenue streams clients are booking in advance and I am now able to sell my online videos through the app which has given me a bigger market
Aspetti negativi:
Clients don,t get Text reminders of sessions or if they are on a wait list I think this would be a good feature to add on
Risposta di Gymcatch
3 anni fa
Thank you very much for taking the time to write a review Desmond, it's very much appreciated! Delighted to hear the software is allowing you to increase your market and that our support videos have been a such a great help! Many thanks again, Ollie Director & Founder
Alternative considerate:
Great tool
Commenti: Loved the tool and service was fantastic. Definately prefer over similar products duebto ease of use and set up.
Aspetti positivi:
The ease of use was great and price in comparison to similar products. It was easy to set up courses that also allowed for drop in class registration.
Aspetti negativi:
When I imbeded the calebdar into my website sometimes it took a little while to load. I'd also like to see more seamless display of courses and class options for the same class be easy to identify. Flipping between tabs was not intuitive to my clients. It would also be great to download all payment reports annually instead of monthly, or at least a longer period with all the categories in one report.
Risposta di Gymcatch
5 mesi fa
Thank you for taking the time out to write us a review, Stephanie, we truly do appreciate it. Delighted to hear that the system was easy for you to use and set up and that we allowed you take drop-in bookings as well as full course bookings. Thank you for your feedback on the embedded web app, we will continue to optimise these to the best of our ability so that we can minimise these load times for you. Customers can access course details via the session as well as by switching between the Schedule and Courses tabs, but I will make sure this feedback gets back to the product team to review as well. We do have plans to develop some significant enhancements to internal Gymcatch reporting in the future, so I hope when these are released they be an improvement for you, but you can also access payment/financial reports on your Stripe account. Many thanks again, The Gymcatch Team
software that provides quality
Commenti: It provides ease and order for well-managed reservations. It is a moment of release from stress and workload by exercising for our health
Aspetti positivi:
I like to use Gymcatch to schedule my fitness classes and my time at the gym. Before it was a mess to have clear information about dates and times available for classes. Now it is much easier to keep track of the time I want to reserve my spot. I also like that I can make payments directly without complications, a very useful tool to lead a more relaxed fitness life
Aspetti negativi:
There is still nothing I can say that I dislike, for my well-being everything has worked perfectly
Risposta di Gymcatch
mese scorso
Hi Caroline, Thank you so much for taking the time to leave us a review, we really do appreciate it. Delighted to read that using Gymcatch has made it easier for you to schedule and pay for classes and keep everything organised for a stress-free fitness life. Many thanks again, The Gymcatch Team
Tried this software for a couple of years
Commenti: This software did not suit my business. Customers sighed a sigh of relief when I ditched it.
Aspetti positivi:
It was cheap. The support initially was useful. It allowed class swaps which at the time my existing software didn’t.
Aspetti negativi:
I swapped to different software after a few years as I got complaints on a weekly basis about gymcatch. I spent time with the team at gymcatch going through my account to see if there was a way to simplify, or if I’d made a mistake setting things up, but Gymcatch said I had everything set up the way it should be. It caused me constant weekly problems and was a time suck, and I realised I was losing new trade; new customers gave up trying to book with Gymcatch. In general, my customers disliked Gymcatch and moving software has been a great decision for the business. Within 3 months of leaving Gymcatch and moving to TeamUp, all the spaces in my classes are now filled, so taking the risk of a more expensive software has paid for itself several times over already. Unless you have a very small and simple business, I would suggest steering clear of Gymcatch. I think trying to save money with cheap software cost me money in the long term.
Risposta di Gymcatch
2 anni fa
Thank you for taking the time to write a review Hazel, it is appreciated even though I'm sorry to read your experience wasn't what we'd expect. I'm disappointed we weren't able to resolve this for you. Having reviewed what correspondence was raised (especially given timings), it looks as if the use of the Private Access facility (gating who can see sessions to book), was likely the issue and one that either through configuration or communication to you we could / should have resolved. I will further review the tickets with the team to ensure learnings are taken. Please do feel free to email me directly should you wish to discuss further. We greatly value all feedback and would obviously love to see if we could be of any help in the future should your needs change. Many thanks again, Ollie Director & Founder
GymCatch review
Commenti: Fantastic, would highly recommend and most definitely use again in future.
Aspetti positivi:
Easy to use and set up, great tech support. All my class-goers and clients found it straightforward and easy to use too. Takes the stress out of bookings, great with all the different bolt-on features too.
Aspetti negativi:
I don’t have any negative comments to say about the app.
Risposta di Gymcatch
4 settimane fa
Hi Kate, Thank you for taking the time to leave us a review, we genuinely appreciate it. Great to hear that the system has been easy to use for both yourself and your customers, as well as our support team being on hand to help with any issues. Many thanks again, The Gymcatch Team
Alternative considerate:
Gymcatch is great for class management.
Commenti: The customer care team are fast and really helpful. The system is reliable and easy to use.
Aspetti positivi:
It was easy to set up and allowed me to be paperless, in terms of attendance sheets and PAR-Q information. I also didn't have to handle cash or credit card details.
Aspetti negativi:
The analytics of customer behaviours. it was hard to analyse class performance, look for trends, segment marketing strategies with the data provided.
Risposta di Gymcatch
8 mesi fa
Thank you very much for taking the time to write a review Jasmine. Delighted to read overall found the system meets your needs and great ease of use. Thank you too for the feedback on adding more analytics - certainly something that is on our roadmap. Many thanks again, Ollie CEO & Founder
Alternative considerate:
Fantastic Scheduling and Membership Booking Site
Commenti: Smooth set up, intuitive processes, well supported with onboarding and great on-going support.
Aspetti positivi:
The ability to buy the add ons you need so not paying for functionality you don't use.
Aspetti negativi:
Getting your head around the initial set up as the Membership Functionality was all new - great support.
Risposta di Gymcatch
11 mesi fa
Thank you very much for taking the time to write a review, Jo, it is very much appreciated! I'm glad you found our flexibly bolt-on setup so appealing and that your onboarding and setup ran so smoothly. Our support team are always happy to help with any questions. Many thanks again, Ollie Director & Founder
Alternative considerate:
Fantastic app
Commenti: Fantastic. I would recommend 100%. Easy to use with outstanding customer service.
Aspetti positivi:
Simple to use for both businesses and clients. Lots of extra features to suit your brand/company. You only pay for what you need and you can swap and change it monthly. Everything you need in one place.
Aspetti negativi:
My only complaint would be that the client messaging system can sometimes be slow. So there can sometimes be a delay receiving messages.
Risposta di Gymcatch
3 anni fa
Thank you very much for taking the time to write a review Hayley. We really appreciate it and so pleased the software meets your needs at the right price. Thank you too for the messaging feedback - whilst not something we're seeing more widely, some updates coming to update that soon which I think may help. Please do get in contact with support if need us to look at anything in relation with you. Many thanks again, Ollie Director & Founder
I can't tell you the relief!
Commenti: Flipping brilliant so far. So helpful. Patient. Kind. Customer focussed. Clear. The fact they are UK based and we're in the same timezone really has helped too. I used a different soft ware for the last year and it's been awful.
Aspetti positivi:
I'm so excited I've found something that is so easy to use. I'm not techy and have been able to work out in one day how to upload classes, pictures, get customers onto the system and start making money - even in my trial period. I love the info I can see about my customers bookings and the scheduling of classes. And it links easily with zoom too! I know how to cancel things and edit a customer package... and it's fairly intuitive. Just dig around and look. You soon find the thing you need.
Aspetti negativi:
Working out whether I need a class pass, a bundle or a membership is still a bit foggy for me. There are videos explaining which does what - but thinking it through in terms of what MY actual business needed was harder. Luckily the help / chat team were patient when I asked lots of questions. It's linking your strategic structure to the pass / bundle / membership that feels a bit complicated. So I started simple with a 5 class bundle then I'm going to expand from there. There are videos - but it's not as good as chatting to someone about what you want your business to achieve and which is the best model. A half hour help chat / webinar on this would be useful sometime!
Risposta di Gymcatch
3 anni fa
Thank you very much for taking the time to write a review Lindsey. It is very much appreciated and we're very proud that we're able to help your business. Many thanks again, Ollie Director & Founder
Malton community sports center
Commenti: Great value for money, fantastic support system when needed, best decision I`ve made moving on here.
Aspetti positivi:
Everything, from both customer side and mine as an administrator. Customer feedback has been amazing, particular around how easy the site is to navigate and make bookings. We have seen a massive uptake in bookings since moving over to Gymcatch
Aspetti negativi:
Nothing. Everything works perfectly, cant fault anything.
Risposta di Gymcatch
9 mesi fa
Many thinks for leaving a review Andy, really appreciated. Delighted to read proving easy to use and does everything you need! Many thanks again, Ollie Director and Founder
A great booking system
Commenti: GymCatch saves me time in booking administration and keeps all my records in one place. Customer support is absolutely fantastic and they listen to customer views when planning future iterations of functionality.
Aspetti positivi:
GymCatch is easy to use, set up and administer. It keeps everything in one place and allows me to handle bookings, payments, integrate with Zoom and host an On Demand library.
Aspetti negativi:
There isn’t a way to customise the emails that go out to bookers. The On Demand functionality could also be improved to allow videos to be hosted on a GymCatch page so bookers aren’t redirected off to other sites.
Risposta di Gymcatch
4 anni fa
Thank you for taking the time to write a review Natalie - it is greatly appreciated! Thank you too for the email notification and on demand feed-in, always very welcome. Both are or will be undergoing enhancements in coming months so we look forward to updating you on those soon too! Many thanks again, Ollie Director & Founder
Brilliant in every way
Commenti: Right from the beginning the support from the team has been second to none. I looked at other providers but had no support from them - where as with Gymcatch I felt totally valued and looked after.
Aspetti positivi:
It’s simple to use, both as a business and a client for my business.
Aspetti negativi:
It glitches sometimes and customers can not register or check in but this is easily rectified if I “attend” then after class.
Risposta di Gymcatch
5 anni fa
Thank you very much for your review Amy! Very much appreciated and we're so happy you chose Gymcatch! I'll email directly on the other item you raise as that should be resolved! Many thanks again, Ollie Director & Founder
Great package and outstanding customer service
Commenti: Gymcatch was vital for my business during the COVID-19 pandemic. The software is easy to use for me and for my clients. I chose Gymcatch over other similar softwares because of their positive customer service reviews. In my experience they are outstanding. Reply and deal with issues very quickly and understandably.
Aspetti positivi:
Great functionality (multiple bookings, packages), simple and clear for users, no bugs/glitches, reliable, secure, free trial, great customer service
Aspetti negativi:
Having to contact Gymcatch to manage account. However they are fast to respond and are happy to comply instantly with all queries I presented.
Risposta di Gymcatch
4 anni fa
Thank you very much for the review Thomas. We really appreciate you taking the time and are delighted Gymcatch is serving your needs! Many thanks again, Ollie Director & Founder
Superb customer service
Commenti: The customer service is incredible, the response time to queries is very fast indeed and the software is constantly being updated to provide increased functionality. Every time I think of something that might be useful, I drop them an e-mail and lo and behold, they have already thought about it and will be bringing it out in their next update. Top notch service! :)
Aspetti positivi:
I found the booking system easy to set up, I like the options of the different packages that you can offer. The participant information is great and I found a way to gather all the information needed to meet my insurance requirements without having to ask participants to upload a separate document. It is so easy to duplicate a class to make it recurring. The gift option is brilliant for giving away loyalty classes.
Aspetti negativi:
Some of my participants found it a bit tricky at first but they all find it very easy to use now.
Risposta di Gymcatch
4 anni fa
Thank you very much for your review Sharon. We know the instructor's life is a busy one, so really appreciate you taking the time! Thank you too for your feedback on feature suggestions and customer service. We'll keep our regular updates and updates coming! Many thanks again, Ollie Director & Founder
Best Customer Service!!!
Commenti: This software has allowed me to seamlessly run my business from scheduling to accounting. It has given me so much of my time back, I don't need to spend hours on admin anymore because of this. It is very user friendly and it did not take my customers long to get the hang of it. The best part has to be the customer support. If anything ever goes wrong or one of my customers needs assistance beyond my control, the support team are absolutely amazing. I never have to panic as they respond instantly via a live webchat and no issue ever goes unresolved. They are so well trained and knowledgable about all ends of the software. It is so refreshing to ask for help and actually receive exactly what you need. 10/10 would recommend. The return for what you pay for is next to none!!
Aspetti positivi:
This software has allowed me to seamlessly run my business from scheduling to accounting. It has given me so much of my time back, I don't need to spend hours on admin anymore because of this. It is very user friendly and it did not take my customers long to get the hang of it. The best part has to be the customer support. If anything ever goes wrong or one of my customers needs assistance beyond my control, the support team are absolutely amazing. I never have to panic as they respond instantly via a live webchat and no issue ever goes unresolved. They are so well trained and knowledgable about all ends of the software. It is so refreshing to ask for help and actually receive exactly what you need. 10/10 would recommend. The return for what you pay for is next to none!!
Aspetti negativi:
It has everything I need. Sometimes I am limited with features however, I feel that the limits are very niche to my industry. I don't think most businesses would need the things that I would.
Risposta di Gymcatch
2 anni fa
Thank you very much for taking the time to write a review Zoe, we really appreciate it! Delighted to learn the features, interface and above all customer service have met or exceeded expectations. Many thanks again, Ollie Director & Founder
Studio owners GymCatch experience
Commenti: Great, when I have had a problem, the response has been excellent. Very helpful and keen to make things work for us. Also listened to suggestions to improve the service.
Aspetti positivi:
The phone app is excellent and there are now lots of add on features that have helped me take and manage online bookings from anywhere. There are videos explaining how to do things. The team listen to suggestions… example courses and drop ins. The emails are great so everyone knows what is happening.
Aspetti negativi:
A few things, some times clients click twice and end up booking in twice and do not mean to. There are lots of options and I feel there is lots to go wrong if you don’t fully understand the set up. I am still learning. The “How to “ videos are excellent. Sometimes there are lots of clicks to get to where I need, all takes time. Generally the product is excellent though.
Risposta di Gymcatch
3 anni fa
Many thanks for taking the time to write a review Charlotte. We really appreciate it and are so pleased the software is meeting your needs and expectations. Thank you too for the feedback - passed to the product team as we're always working to make things easier! Many thanks again, Ollie Director & Founder
Alternative considerate:
Likes and dislikes
Commenti:
I’ve enjoyed the time with gym catch but it was hard to set up and I’ve spent a lot of time chatting to online help.
I haven’t added demand yet so I hope that’s easy.
Aspetti positivi:
Feels fun and modern Like that it’s a growing company The people are really helpful in the chat when you can’t work something out.
Aspetti negativi:
Calendar integration not great sends double one that’s cancelled so you calendar is a mess. No name on booking in the calendar . No reminder text sent to clients . Not designed for 1-1 bookings PT. Want to reach out for help in the evenings and weekends but gym Catch closes. Vids on YouTube are fast and bit quick to follow. Bit expensive as most people need all the add on’s to compete with other booking systems. Would like more templates on offer.
Risposta di Gymcatch
3 anni fa
Many thanks for taking the time to write a review Helena. We appreciate the feedback! I'm pleased that you've found the feature set wide and our team helpful. Thank you for the calendar sync and PT feedback. We've certainly focused on group classes historically and we agree there's some enhancements to make for intelligent variable appointment scheduling and these will be going into development soon. Please do feel free to reach out directly if you'd like to learn more in relation ([email protected] or online chat as these reviews are deliberately anonymised). In terms of outside of office support, we do generally reply outside of office hours (and have weekend times for replies) but these are not live rather clear downs. We keep that under review and may amend hours in due course. Many thanks again, Ollie Director and Founder
Excellent booking system
Commenti: Excellent I am really happy with the product and the price, it saves me so much time in my business.
Aspetti positivi:
I have found Gymcatch really useful for manage my yoga class bookings, relatively easy to use and if there is anything I have been unsure of the customer service team are exceptional (this is one of the best things about using gymcatch!) The price is excellent value. I highly recommend.
Aspetti negativi:
I have gymcatch embedded into my website but that doesn't always work great for booking on mobiles but I just send people booking on their phone straight to the gymcatch webpage (via a link on my website) and that seems to work fine.
Risposta di Gymcatch
6 mesi fa
Thank you very much for taking the time to leave us a review, we really do appreciate it. Delighted to hear that Gymcatch has been serving you and your customers so well and that our support team have always been on hand when needed. Thank you for your feedback on the embedded web app, we will continue to make improvements to this over time. Many thanks again for your review, Ollie Director & Founder
A great booking system for my classes
Commenti: Very good customer service and how they are always looking to improve, add and stay up to date with their system to make it better for customers. Easy for clients to use and has the features I need.
Aspetti positivi:
The integration of Zoom so clients can book everything in one place. Memberships and passes to offer. Easy for clients to use.
Aspetti negativi:
You have to sometimes go forwards and back to find what you are looking for. On demand I do not use and have to use a different way to get on demand videos to clients as this doesn't work for me on GymCatch as too complicated and not easy for clients to access. Sending YouTube links has been easier for me. It would be good if there was a portal or easy access area for clients who are on a specific membership or want to purchase on demand, to access recorded content.
Risposta di Gymcatch
3 anni fa
Thank you very much for taking the time to write a review Maryann. We really appreciate it and I'm delighted to learn how our feature set, and Zoom+Membership features have helped you bring everything in one place. Thank you too for the on demand comments. Including within (or only within) a Membership is most definitely doable. If that's the point of question please do contact us directly (these reviews are deliberately part anonymised), and we'll gladly guide you through it if needed. Many thanks again, Ollie Director & Founder Director & Founder
Alternative considerate:
Couldn’t live without gymcatch now !!!
Commenti: I don’t think I could work without gymcatch now ! My business is small but it has taken the worry out of wether people will attend or not . The more classes I do the more necessary gymcatch is .
Aspetti positivi:
It’s easy for everyone to use . I have had very few issues and any queries I’ve had have been answered immediately and I am old and not great with software !!😂
Aspetti negativi:
Slight niggle …. I have to log on through business portal every time ! Unless I’ve got that wrong ???
Risposta di Gymcatch
2 anni fa
Thank you very much for taking the time to write a review, Alida, we really appreciate it. Delighted to hear that the system has proved easy to use for all. Re your question around the Business Portal - there's a keep me logged in feature, as well as in mobile app features available, so if you've not found those please do get in touch with the support team and they'll gladly help on those as needed. Many thanks again, Ollie Director & Founder
Gymcatch has simplified my life!
Commenti: I would highly recommend Gymcatch, the software is very simple to use, customer support are always always quick to get respond if I’ve had any queries.
Aspetti positivi:
I was very sceptical about setting up a booking system and wasn’t too sure how my class participants would find using the software. It’s been SO easy for me, and more importantly for them! With 40+ participants attending classes during lockdown, Gymcatch has been invaluable.
Aspetti negativi:
The only problem that I’ve had is when sending a group email to all participants booked on a session, for some reason, I have two clients who don’t receive the emails, they did to start with and both say they haven’t changed any of their settings.
Risposta di Gymcatch
3 anni fa
Thank you very much for taking the time to write a review Maxine, we very much appreciate it. Delighted to read that you've found the system easy to set up and use and, as importantly, your customers too! The email issue you describe sounds as if they're going to junk or their email client may have blacklisted your email address - so definitely worth asking them to check those two items! Feel free to reach out to us on support if like to discuss further. Many thanks again, Ollie Director & Founder
Brilliant entry level
Commenti: Gymcatch is brilliant at what it does and is not expensive. Great value for money. I would recommend it to anyone. Easy to sign up and use and easy to cancel if you need to. Great for start-ups. Check it has all the functionality you need.
Aspetti positivi:
Gymcatch is an easy system to implement and use. Great for small gyms, studios and PTs. Customers soon got used to using the system and app. Gymcatch is excellent value for money with a great support team. Instant answers and advice via the online chat system.
Aspetti negativi:
In terms of managing our class bookings and payment Gymcatch is absolutely brilliant. Only moved away because we wanted more functionality, especially marketing and campaigns management within the same tool.
Risposta di Gymcatch
2 anni fa
Thank you very much for taking the time to write a review, Kevin, it's very much appreciated. Delighted to hear that the Gymcatch system performed for you and, indeed, that the support team were there as needed to. Sorry we've not the outreach features available right now to keep you, but we're ever expanding the feature set so hope we'll be able to help again in the future! Many thanks again, Ollie Director & Founder
Excellent Fitness Studio app
Commenti: Great experience with this app from conception of my business throughout its growth.
Aspetti positivi:
Easy to set up with help from professional team. User friendly once up and running....
Aspetti negativi:
I didn't experience any particular cons but some of the set up features could be slightly improved
Risposta di Gymcatch
5 mesi fa
Thank you for writing us a review, Laurie, we truly appreciate you taking the time out to do so. Fantastic to hear that you have found the system user friendly and our support team were a great help for you. We have released increased support for new business over the last 12-18 months (with more to come) but if you did have any specific feedback on this please do email us at [email protected]. Many thanks again, The Gymcatch Team
Very easy to use & value for money
Aspetti positivi:
It's easy to use and create templates for class & appointments. It really is a inexpensive booking system that integrates well. The app is good too and my clients find it easy to to use as well.
Aspetti negativi:
The app is missing 1 feature that irritates me and that is the ability to add clients from my followers and deduct from their passes and the opposite. Cancel clients off and remind their passes. It can be diwn on the desk top version which means I have to get out my laptop or even go through their website on my phone.. but it's a minor inconvenience.
Risposta di Gymcatch
3 anni fa
Thank you for taking the time to write a review Nicci, we really appreciate it. Thank you too for the in-app feature admin feedback. Always a trade-off with keeping the 'on-the-go' feature set streamlined but we will revisit that specific addition in the future. Many thanks again, Ollie Director & Founder
Alternative considerate:
Gymcatch
Commenti: All good and the customer service is excellent offering a speedy response to any queries.
Aspetti positivi:
Love everything about this software, massively reducing class admin time.
Aspetti negativi:
There isn’t anything I dislike about this product
Risposta di Gymcatch
2 anni fa
Thank you very much for taking the time to write a review Christine! So pleased to hear everything working so well for you and that it's saving you lots of time. Many thanks again, Ollie Director & Founder