Recensioni su ePayPolicy

EPay Policy is a Game Changer!

Aspetti positivi:

They make set up a breeze and it is integrated with our management system now too.

Aspetti negativi:

The integration piece is a bit clunky because of the way we process agency-billed payments but they provided a workaround that flows well.

Fast and easy

Commenti: System has been, great all of my staff raves about it.

Aspetti positivi:

Saves time and stress and is really convenient.

Aspetti negativi:

Check Fee little higher than some other companies.

fixes our problem

Aspetti positivi:

options to pay via cc or ACH, automatically sends receipt to customer.

Aspetti negativi:

ease of use. This is something that is user friendly.

Great decision.

Commenti: Helped us with every aspect or customers payment plans and surprisingly our payments to companies and vendors. When I signed up in 2018, did not know that these were even a possibility.
But boy do I like them.

Aspetti positivi:

Like the ease, the speed, the service and the friendliness of Epays employees.

Aspetti negativi:

Wish the lag time could be shorter on finding out if a Echeck is insufficent.

EPAY supercharged our agency

Commenti: Great so far. It looks like it has a lot of features that I don't use or even understand.

Aspetti positivi:

Before EPAY clients had to mail us paper checks for agency billed policies when the company that didn't have their own payment system. This caused massive delays. We had to wait for the check, then deposit it, then wait for it to clear. What used to take 1 or even 2 weeks has been shortened down to 15 minutes.

Aspetti negativi:

I wish the link to make a payment page was right on the main page. I have to click several links to get to it, which is annoying since it's one of only two features I use. I also wish I could send payments to clients, and not just carriers. Sometimes we need to send refunds to clients, and I have to hand write checks which I hate because it is time consuming. The ability to copy/paste the clients name, check amount, mailing address, and memo and have EPAY send them a check for me would be a huge time saver.

We would be lost without E-Pay

Commenti: You guys have been FANTASTIC!!!
We would not know what to do without you!

Aspetti positivi:

The ability for us to offer several types of payment methods to our clients is imperative to running a smooth operation. The ease of use is second to none and coupled with the reporting makes transactions clear and concise.

Aspetti negativi:

The hefty increase in the check processing option was a hard pill to swallow - Had that increase been done in 2 smaller increases, it wouldn't have been as hard to convince clients to use -

GREAT EPAY USER

Commenti: A 10 FOR SURE. GREAT COMPANY, GREAT PRODUCT, VERY USER FRIENDLY AND QUICK RESPONESES AND PAYMENT PROCESSING.

Aspetti positivi:

GREAT AND EASY TO USE. PAYMENTS ARE PROCESSED PROMPTLY. NEVER HAD AN ISSUE IN THE 8 YEARS THAT I HAVE USED EPAY

Aspetti negativi:

NOTHING, EVERYTHING IS GREAT AND EASY. THE PROCESSING OF PAYMENTS IS VERY EASY AND I GET FUNDED VERY PROMPTLY

Simple. Easy. Safe.

Commenti: The relatively quick turnaround of receiving funds is great. the overall ease of use is great for both our staff and our customers. And I love when our MGAs/Brokers use it for allowing us to see our open invoices with them and pay those premiums quickly online.

Aspetti positivi:

Like the title says. Its is simple to use for our agency, for our customers, and it is much safer than sending checks through the mail.

Aspetti negativi:

the fees for processing payments, both ACH and credit cards, have increased quite a bit since we first started using the product a few years ago.

ePay Review

Commenti: Our experience has been very good. It's been a great tool to have, and we've used it very frequently.

Aspetti positivi:

User friendliness for both our agency users & our clients. Easy transition for payments being directly deposited into our bank account.

Aspetti negativi:

As far as I'm aware, there is not currently a feature that allows us to send invoices directly to our clients. It would be nice to have a page that shows all open invoices, with due dates and reminders.

Review for Epay

Commenti: Good so far, but has been easy to use and accessible

Aspetti positivi:

ease of use and convenience, accessibility and comfort

Aspetti negativi:

it is a bit on the pricey side, can be less expensive

easy & fast digital payments

Aspetti positivi:

ePayPolicy is easy to use for both admins and payers. The interface is streamlined and simple to understand. Fees are very transparent.

Aspetti negativi:

I wish we could set up invoices with more than one payment amount option so people could select the amount which is required for their preferred installment plan. Also, most of our users don't remember that they can set up custom invoice links so they spend a lot of time typing out emails with instructions to send with the basic link. Maybe they don't feel like they are "allowed" to sign into our account or they just forget that it's an option? Better training on that feature would be helpful.

Epay solutions for a small business

Commenti: ePayPolicy has helped our business grow with online, in-person and phone payments. This saves the customer time as well as our office.

Aspetti positivi:

Online, phone or in-person payments is what we like most about ePayPolicy.

Aspetti negativi:

Nothing comes to mind that would warrent a discussion about least liked.

Best value in billing policy processing!

Commenti: It has always been a great experience in the time I have been with epay.

Aspetti positivi:

I have been using epay for years now for insurance premium payments. Many of the GAs I work with also use them. Best value or cc or echeck processing that I have been able to found and super easy to use!

Aspetti negativi:

Nothing that I can think of at the moment.

It pays to ePay!

Aspetti positivi:

The ease of use and the ability to immediately take payments has made my agency much more productive. It saves us so much time and money, not having to 'chase down' payments from customers promising to mail us the payment.

Aspetti negativi:

I have no cons. My needs are very basic and ePayPolicy suits them very well.

ePayPolicy - An application we didn't know we needed!

Commenti: Overall experience has been overwhelmingly positive!

Aspetti positivi:

Love the accessibility, ease of use, and convenience for both our policyholders (paying us) and accounting department (to pay carriers/insurance vendors)

Aspetti negativi:

The percentage credit card fee - this can become quite pricy depending on the size of the transaction

EASY TO USE EPAY

Commenti: SO FAR SO GOOD, I LIKE HOW EASY IT'S BEEN FOR OUR TEAM TO USE IT.

Aspetti positivi:

SUPER EASY TO USE IS THE BIGGEST TAKE AWAY FOR OUR AGENCY

Aspetti negativi:

THE FEES ON CC I THINK THEY SHOULD BE CAPPED IF POSSIBLE

EpayPolicy is a gamechanger

Commenti: We have used ePayPolicy for years and have nothing but good things to say. It has helped facilitate our large growth as all payments can just be done online and there is no waiting for checks in the mail.

Aspetti positivi:

Simplicity of the payment site and the ease of sending the link to clients

Aspetti negativi:

The admin site is quite slow, but it does its job.

Excellent Option for Insurance Payments

Aspetti positivi:

During implementation, we requested a number of changes for the client-facing interface, and the technicians at ePayPolicy were very helpful.

Aspetti negativi:

The initial client interface was a bit mysterious for our clients, however ePayPolicy assisted us in making the site more user-friendly.

Very easy for our clients to use

Commenti: Okay for now, we wish it get offer more like making automatic transactions to our agency management system

Aspetti positivi:

that I can email a link for my client to make a payment

Aspetti negativi:

fees associated with debit/credit card payments; I wish it can be integrated with our Applied Epic management system that will work with our accounting processing

Awesome payment processing system!

Commenti: My experience has been great overall and hopefully it remains that way.

Aspetti positivi:

The system was very easy to set up and it is very easy to use as well.

Aspetti negativi:

There really isn't anything bad that I can say about it

Epay is so easy to use

Commenti: Overall, I very satisfied with the EpayPolicy.

Aspetti positivi:

The payment process is so easy for our clients to use.

Aspetti negativi:

When a need arises, reaching a customer support person is difficult.

Ease of Use

Aspetti positivi:

Hassle-free payment processing for us and our clients.

Aspetti negativi:

The processing time it gets but work out just fine.

Eazy Peazy

Commenti: Mostly positive, problems I've had were addressed quickly

Aspetti positivi:

My clients like the ease of using ePay to pay their premiums; I too appreciate being able to easily pay my carriers and wholesalers. The platform is pretty straight forward to use and you can customize your individual page which is a nice feature.

Aspetti negativi:

I don't like having to pay when I send payments--I pay a monthly fee to ePay so I should be exempt from those payment sending fees! I also don't think the "back" pages where admins check what's going on are very user friendly--it can be challenging.

Payment Processing

Aspetti positivi:

Ease of working with the system and company reps

Aspetti negativi:

If using a credit/debit cardd the transaction fee is on the high side

Excellent Solution

Aspetti positivi:

ePayPolicy is so easy to use and my clients love the convenience of being able to make their insurance premium payments on a credit card. Also, takes the admin work away from our internal accounting team.

Aspetti negativi:

We have no issues. It is so easy to use and the extra fees are clearly outlined for our customers.