Recensioni su Help Lightning

Informazioni su Help Lightning

La soluzione Remote Expertise ti consente di fornire supporto concreto da migliaia di chilometri di distanza.

Ulteriori informazioni su Help Lightning

Aspetti positivi:

HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution.

Aspetti negativi:

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Valutazioni di Help Lightning

Punteggio medio

Facilità d'uso
4,9
Servizio clienti
5,0
Caratteristiche
5,0
Rapporto qualità-prezzo
4,7

Lo consiglieresti?

9,9/10

Help Lightning ha una valutazione complessiva di 5 stelle su 5, calcolata sulla base di 10 recensioni degli utenti di Capterra.

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Filtra le recensioni (10)

Carles
Carles
Account Executive (Spagna)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Help Lighting experience

5,0 2 anni fa

Commenti: Private healthcare industry to provide remote doctor consultation using Augmented Reality.

Aspetti positivi:

Augmented reality features, easy to use it.

Aspetti negativi:

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Barton
Physician (USA)
Studi medici, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Help Lightning for Remote patient care

5,0 2 anni fa

Commenti: I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.

Aspetti positivi:

Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.

Aspetti negativi:

Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.

Utente Verificato
Presales Consultant (Spagna)
Utente LinkedIn Verificato
Servizi di informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

HelpLightning brings science fiction to real life!

5,0 2 anni fa

Commenti: HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

Aspetti positivi:

It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.

Aspetti negativi:

I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.

steve
Manager, Service Callcenter (USA)
Macchinari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great product for entering the Merged Reality world

5,0 2 anni fa

Commenti: working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.

Aspetti positivi:

Very easy to set up, connect and share with customers

Aspetti negativi:

We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and

Tony
Technical Alliance Manager (USA)
Produzione di apparecchi elettrici/elettronici, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Awesome Support Product

5,0 2 anni fa

Commenti: This has been an exceptional product and the customer support has been second to none!

Aspetti positivi:

Ease of use, functionality, and minimal hardware required.

Aspetti negativi:

I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.

Matthew
Director Service Engineering (USA)
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Deliver value by maximizing remote support

5,0 2 anni fa

Commenti: Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.

Aspetti positivi:

HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.

Aspetti negativi:

Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.

Tim
SVP & GM Service Operations (USA)
Prodotti alimentari e bevande, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Time and money saver

5,0 2 anni fa

Commenti: Fantastic

Aspetti positivi:

Easy to use, great support, no hardware to buy, saves us time and money with shorter calls to tech support, less time on site for field tech, overall customer satisfaction with less equipment downtime.

Aspetti negativi:

Nothing really. The team was supportive and the feature set keeps growing.

Anna
Study Coordinator (USA)
Ricerca, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Meets All Needs for Remote Instruction

5,0 2 anni fa

Aspetti positivi:

I have used Help Lightning for 3 large research projects in the last 4 years and find it to be user friendly, reliable, and truly the next best thing to being one-on-one with the person on the other end of the help session. We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.

Aspetti negativi:

We has a few issues with connection very early on, but in the past 2 years we haven't experienced any problems at all.

David
University Professor of Psychology (USA)
Istruzione superiore, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

terrific product!

5,0 2 anni fa

Commenti: We are using it primarily to help parents install car seats. An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.

Aspetti positivi:

The power of Help Lightning is deceiving. It's capacity to conduct remote teaching, training, repairing, guiding, etc. is truly extraordinary. It's easy to use and especially powerful to conduct complex tasks when two people are in different locations. Wow! Well worth it - should be on everyone's phone, tablet and computer.

Aspetti negativi:

Nothing - very pleased with all it has to offer.

Roel
Director Global Customer Service (Belgio)
Ingegneria meccanica o industriale, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A solution for an immediate need... and a future journey towards servitization

5,0 2 anni fa

Commenti: Field engineers in some countries limited to visit customer sites due to coved 19
Internal support due to travel restrictions
Remote support for more junior technicians
New service opportunities

Aspetti positivi:

The functionalities, the speed and ease of implementation, integration possibilities, the customer support

Aspetti negativi:

We’ve requested a service report to be available for sending to provider and receiver of help after the connection. This CR is under revision