Recensioni su myUnity Home Care & Hospice

Good cloud-based home health solution!

Aspetti positivi:

Good customer service and product offered at a relatively inexpensive price with most of the features needed!

Aspetti negativi:

A lot of flexibility, not good for people who are not familiar with COP and might take a while to learn.

Tender Care Pediatric Services

Commenti: We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities.
The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months).
We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms.
One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures.
We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you

MyUnity is not ready

Commenti: Had to email support back and forth a lot of times

Aspetti positivi:

It is user-friendly. Other than that I do not see any other Pros.

Aspetti negativi:

There are a lot of bugs and information needs to flow from one note to another. We had a demonstration from Kinser and they have this functionality so good it would make it easier for clinicians to document consistently

Best Customer Support

Commenti: I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used.

Aspetti positivi:

Their customer support team.

Aspetti negativi:

Lack of customization options for forms.

A Great Experience!

Commenti: For the most part, this system is very easy to use. I've used this for over 2 years and still find something new! There are a couple of tweaks that would be nice to see; like being able to move items from category to category (helpful for when you upload to the wrong category!) but other than that, it works very well. The new updates were a little challenging at first but now, we are finding them so easy to use. I really like the way the upload feature now works. So easy! The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. I'm very impressed with the support staff. Whenever I have an issue, I call and it's taken care of immediately! I also love how the issue is not only resolved, but explained! WOW! Liana is awesome and has always been such a big help. Thank you to our rep! Would I recommend this product? Yes!

Aspetti positivi:

The ease of use and the layout. It's nice to know that mistakes can be fairly easily fixed. I also like the support staff which is just as important!

Aspetti negativi:

I don't know if it's the software or the internet itself, but at times, it's really slow. That can be frustrating.

myUnity, Devero as what I came to know it as.

Commenti: It's been great other then it taking longer to review notes. Was also were going to see by any chance when a patient is DC'd on the patient chart if there can be something stating the pt is DC'd on the chart, for example like you do with a user that is inactivated you put an (I) next to their name. Can you guys do that with a (D) next to the DC'd patient so in the view online activity list we can see if the patient was DC'd so we can focus on those notes first. That would be great.

Aspetti positivi:

The easy access to the whole chart and able to bring up all the notes in the view online activity tab.

Aspetti negativi:

How detailed and so much info to fill in for the clinicians. I worked with quite a bit of other softwares and yours takes the cake in time. If the notes were more streamlined but still are able to gather all the info would be great.

Devero Software

Commenti: Overall this is a very user-friendly software with minimal complications.

Aspetti positivi:

I enjoy the easy navigation and select an action drop down menu.The select an action drop down menu is excellent way to to track which phase the document is currently in.The view online activity is also an excellent tool to check the status of every document in the system.The integration log is also a great tool to check if any export was a success or failure and the reason for the failure.The custom reports, patient dashboard and library is also very informative tool.Also all documents can be uploaded with ease so we can operate in a totally paperless environment.

Aspetti negativi:

I am disappointed on seeing the PT and OT Eval in the non-category section rather than being in the PT and OT section. This is very confusing.Also sometimes the oasis export fails which can be frustrating.

Sofware Administrator's Perspective

Aspetti positivi:

The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

Aspetti negativi:

We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

Review of DeVero Home Health Care Software

Commenti: Not real thrilled with the support. Customer service when you contact the help desk not the best.

Aspetti positivi:

The product was easy to learn for those who are knowledgeable of home care.

Aspetti negativi:

The support services of the product are not strong. Frequently small updates have been made without our knowledge. I do know that there has been interface difficulties with our billing system. Prior to PDGM you had plan to used us as a BETA site. Per staff involved with this, their opinion was that the company really had not done a comprehensive implementation assessment. Basically it was a waste of time for those involved.

Devero review

Commenti: The customer service and response time is better than average.

Aspetti positivi:

It's easy to use and they stay up to date with the COPS

Aspetti negativi:

Clinicians aren't able to update patient profiles, Some forms can only be in shared folders, not all forms can be pushed. Devero doesn't save pertinent information on each note like alora did, such as last catheter change, etc

A nice upgrade, not perfect.

Commenti: overall positive, an improvement from previous with exception of integrated schedule. more efficient documentation time, easier to find information in the chart/episodes.

Aspetti positivi:

secure access from any device, validation tool to make sure you didn't miss something crucial.

Aspetti negativi:

i feel the integrated schedule for individual users could be me user friendly and maybe should have 'browse' or 'edit' feature for ourselves and other users to look at co-worker's schedules, add meetings, notes to follow up with, etc.

Devero homecare

Aspetti positivi:

Easy to learn. Would change to suit needs

Aspetti negativi:

Had to be on internet to access Your charts

Great for therapy

Commenti: As a physical therapist, I find DeVero very easy to use, they have good customer service, and I'd definitely recommend, especially for therapy.

Aspetti positivi:

I've found it to flexible enough to document on the needs of individual patients, which is what I want in a software solution.

Aspetti negativi:

Nothing to add here

For for PT

Aspetti positivi:

The devero software is user friendly and initiative to use. The webpages load very fast. Easy to access .

Aspetti negativi:

Devero does not have any cons so far for me. Expect difficulty opening forms occasionally. Required password entry to frequently.

Reliable, Supportive, Responsive Service

Commenti: Getting answers to my questions in a pleasant, professional and timely manner is very important. DeVero support staff is always friendly and knowledgeable. If I have to leave a message on the support line, they always get back to me with solutions and guidance that I can rely on.
I highly recommend DeVero and their wonderful support staff.

Aspetti positivi:

Easy to learn. VERY supportive staff Pleasure to work with.

Aspetti negativi:

Hospice Admission and Recert forms can be confusing, which forms populate info to other forms, sometimes its hard to find where the info is coming from, how to update it. Also limitations on Med-pass forms vs Hospice CoPs

HomeCentris

Aspetti positivi:

I like the ability to customize the product and customer service is very responsive

Aspetti negativi:

No after hours support is available and we need that at times

Great customer service

Commenti: Within the last year, we have had many changes. We had a Medicare audit, we were purchased, and we have had some staffing changes. In all of our upheaval, your customer service has been outstanding (even when we call several times a day!). I personally have an affinity for Lindsay but am never disappointed by the assistance your customer care team has afforded us. Thank you so much for all of the "assistance" you give!

DeVero has been a supportive and innovative EHR solution for our Home Health Agency.

Aspetti positivi:

I love how easy to use it is for our office staff and our clinicians. We can train any new hire in only a few hours and get them interacting with the patients instead of the charting system. Devero also has fantastic customer service, anytime we have a question we know it will be answered timely and effectively.

Home Care

Aspetti positivi:

Extremely user friendly and reliable. Support staff are amazing.

Aspetti negativi:

Faxing function is not always reliable.

Transitional Care Coordinator

Aspetti positivi:

This software it pretty easy to use for the most part.

Aspetti negativi:

This software seems to run slow at times.

Easy to use

Commenti: Overall, everything I used it for was easy to find and easy to use.

Aspetti positivi:

This software has been really easy to learn and use. I have not worked with this company very long but really enjoyed using it. Very user friendly.

Aspetti negativi:

I don't have anything negative to write about it.

RN

Commenti: I have never used any other home health system but I feel this is very easy to use and functions well

Aspetti positivi:

Easy to use interface and the way the info can flow from one form to another

Aspetti negativi:

Finding some of the items I do not use frequently

Confusing with navigation

Aspetti positivi:

It is very thorough and the calendar is easy to read. Laid out with each discipline and how many visits are completed and pending.

Aspetti negativi:

Navigating in and out of charts, or into the schedules from the charts, is not very intuitive and there is a lot of back and forth to the homepage. It can be pretty frustrating trying to locate information.

Sufficient software

Commenti: Devero has improved our business processes and makes it easier to chart electronically.

Aspetti positivi:

It's ease of use and product support are the pros of this software

Aspetti negativi:

We have not encountered any features that we like least about this software

DeVero

Commenti: We have had a few issues with trying to get a hold of customer service, such as trying to create and develop forms to work for us. But, overall we have been pleased with DeVero.