--- description: Scopri le funzionalità di Emotive, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Emotive - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Piattaforme per SMS marketing](/directory/30842/sms-marketing/software) > [Emotive](/software/202425/emotive) # Emotive Canonical: https://www.capterra.it/software/202425/emotive Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/202425/emotive?page=2) > Emotive consente alle aziende di e-commerce di scalare relazioni dirette attraverso messaggi di testo conversazionali. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 106 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 106 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Emotive ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - CRM - Coupon per cellulari - Creazione di report/analisi - Gestione contatti - Gestione della campagna - Invio di SMS di massa - Messaggistica bidirezionale - Messaggistica programmata - Monitoraggio del coinvolgimento - Passaggio di consegne da chatbot ad agente - Personalizzazione dei messaggi - Risposte automatizzate - SMS Marketing - Segmentazione del pubblico di riferimento - Segmentazione della clientela ## Integrazioni (11 in totale) - BigCommerce - Gorgias - Help Scout - Justuno - Klaviyo - Mailchimp - Shopify - Slack - WooCommerce - Zapier - Zendesk Suite ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) ## Categorie correlate - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) - [Software e-commerce](https://www.capterra.it/directory/3/ecommerce/software) - [Software per mobile marketing](https://www.capterra.it/directory/31308/mobile-marketing/software) - [Software per marketing conversazionale](https://www.capterra.it/directory/31562/conversational-marketing-platform/software) ## Alternative 1. [SlickText](https://www.capterra.it/software/155430/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.capterra.it/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Salesmsg](https://www.capterra.it/software/160386/salesmsg) — 4.6/5 (75 reviews) 4. [EZ Texting](https://www.capterra.it/software/145848/ez-texting) — 4.4/5 (245 reviews) 5. [TrueDialog](https://www.capterra.it/software/144641/TrueDialog) — 4.8/5 (21 reviews) ## Recensioni ### "Customer Centric SMS Experiences" — 5.0/5 > **Matt** | *19 dicembre 2024* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive. > > **Inconvenienti**: Nothing worthy of note. Although their support is off seas, they are always available to help. > > I really appreciate the custom and hands on approach to working on engaging the customer through SMS. ----- ### "Don't launch your SMS campaigns anywhere but on Emotive\!" — 5.0/5 > **Laura** | *17 marzo 2025* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is super easy to use Emotive's tool to build SMS campaigns. The interface is fun to work in. Replying to conversations is streamlined and I can get through it quickly while still servicing the customer with a response. The best part of Emotive is their team - they are always there for you to call on for text copy help and platform help. They are always responsive and seems like they love their job with Emotive. > > **Inconvenienti**: I have tried to think of a con about Emotive and I cannot come up with one\! > > We have recommended Emotive to many clients to help launch their SMS program. ----- ### "Get Everything In Writing" — 1.0/5 > **John** | *30 marzo 2022* | Vendita al dettaglio | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: I cannot in good conscience provide any positive outlook as their customer service and billing practices overshadow anything good. > > **Inconvenienti**: First of all, they bill on a quarterly basis, which for a small business is a lot of money to commit up front. the reason for this negative review (which I have never previously taken the time to do for any company).... We consolidated our sms with our email partner (Klaviyo) to both save money and eliminate duplicating efforts. I had a conversation with one of their reps, \[SENSITIVE CONTENT\], prior to the final quarterly billing to see if they would accommodate our desire to cut our Emotive ties since we had moved sms to Klaviyo. Over what seemed to be a very gracious and fruitful conversation, he confirmed that he would accommodate our request and that we would no longer be billed. I took him on his word and failed (my bad) to follow up in writing. They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter. When I reached out to \[SENSITIVE CONTENT\] to rectify the situation, he said that we never discussed this and to refer to the email he sent (which doesn't exist - I had cc'd support at Emotive so he was doing his best CMA dance). And repeated follow-ups with customer service were futile, and \[SENSITIVE CONTENT\] has since ghosted me, never returning another email. He is a chiseler. If you do decide to work with them, my advice: don't sign a long-term agreement and make sure you get everything in writing. You're dealing with a duplicitous organization. ----- ### "Increase your ROI w/ Conversational Messaging by Emotive" — 5.0/5 > **Trevor** | *31 ottobre 2024* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The way they handle SMS messaging for e-commerce storefronts. The pricing is also a huge pro\! > > **Inconvenienti**: Nothing not to like. The service works, their staff is super responsive, and once you learn about conversational messaging, you will see what I'm talking about\! > > Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors. ----- ### "Emotive SMS" — 4.0/5 > **Derek** | *8 agosto 2024* | Articoli sportivi | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Emotive has a good support team for SMS. They helped us migrate over to their native pop-up, answered questions, and wrote 1st drafts of text messages for us. > > **Inconvenienti**: On the Attribution side it would sometimes take weeks to get responses to questions. However, if you're only using them for SMS, the support team there is great. > > Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), \& an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using SMS marketing. ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/202425/emotive?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/202425/emotive) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Dati strutturati