Recensioni su VSight Remote

Emerging technology

Commenti: Out biggest issue is adoption, mainly due to the limited usability within customer facilities

Aspetti positivi:

Vsight is very responsive as a company and easy to work with.

Aspetti negativi:

The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal.

Vsight saved our overseas technical support!

Commenti: When collaborating with overseas partners for technical intervention, there's often a challenge with getting a sense of the actual situation. VSight has made it possible with AR features and high resolution photo sharing with annotations.

Aspetti positivi:

There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes.

Aspetti negativi:

None. This application met our every needs for remote technical support.

Good product and Good Service

Commenti: Good and reliable System with many usefull functionalities

Aspetti positivi:

Easy to be used Many functions Good Sales service

Aspetti negativi:

Augmented Mode does not work very well High Energy consumption on mobile device

AR Remote Assistance

Commenti: We are happy with overall experience. We will see if there will be AI features and will decide.

Aspetti positivi:

- The application performs exceptionally well in all scenarios. - It offers a comprehensive range of integration options. - It genuinely provides augmented reality functionality.

Aspetti negativi:

Before purchasing, we asked for a trial and that period could be more than 14 days.

Feedback from Aisa Automation Industrielle SA

Commenti: In general very good, with some negative experiences as stated above.

Aspetti positivi:

Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents.

Aspetti negativi:

Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself...

Vsight review

Commenti: Great tool, have saved my day a feel times.

Aspetti positivi:

Vsight has the missing tools on other platforms, TEAMS or WhatsApp for example.

Aspetti negativi:

We miss a chat function with the mobile app user, when not in a call. PC application should also be able to call/add a user on mob app.

Feedback on vSight

Commenti: We have just introduced vSight-Remote and are not so experienced now but our technicians like the system already and it´s really helpful for diagnostic. The support from the sales representatives was really great througout the complete test-sessions and even now.

Aspetti positivi:

The connection to customer is very stable, even with bad Internet-access. Translator is very helpful for international communication

Aspetti negativi:

To get to a meeting or REMOTE-access is bit tricky and you have to cross through some pages to send the link. As we use the REMOTE for business-cases I would appreciate an easier access with one center-button and without the need to change pages.

Good tool to save time

Commenti: The product has helped to save time because we don't need to visit our partners on site.

Aspetti positivi:

It is easy-to-use and fast responses from customer support.

Aspetti negativi:

The product had become quite big and sometimes is hard to navigate.

Serviceleiter

Commenti: We don´t need it daily, but if we use it, it helps us to save money and time!

Aspetti positivi:

The documentation, overall working and showing things to the customer with the arrow!.

Aspetti negativi:

The log in proccess for the customer, it doesn´t work with all mobile phones.

Fast, Easy and Flexible

Commenti: It decreases travel costs, decrease problem solving time and eliminates misunderstandings.

Aspetti positivi:

This is the first time I see such an easy to use solution which solves that hard problems with its' high technology approach.

Aspetti negativi:

CAD data integration may be an asset to add.

V-Sight terra

Commenti: wir haben es 1 Jahr genutzt aber in unserem Bereich leider wenig genutzt was aber nicht am Programm liegt. Bei den Tests und Vorführungen hat es immer tadellos funktioniert

Aspetti positivi:

Es gibt eine APP, das einrichten für jede Sitzung ist einfach und schnell, die Kosten sind vollkommen OK, jede Sitzung kann im nachhinein bearbeitet werden und abgelegt werden.

Aspetti negativi:

das die 3d Modelle nicht gut Dargestellt werden ( nur Schwarz oder Weiß ) es wäre super wenn man die Modelle aus der CAD direkt importieren könnte.

Uso remoto

Aspetti positivi:

Permite realizar reuniones remotas con rapidez, seguridad y facilidad. Esto permite a las empresas conectarse con sus equipos de forma rápida y eficiente, reduciendo el tiempo de inactividad y permitiendo a los equipos trabajar más productivamente.

Aspetti negativi:

En ocasiones es difícil de usar. En ocasiones la aplicación no se sincroniza con el dispositivo, lo que dificulta su uso. Además, la aplicación no es tan intuitiva

Impression

Aspetti positivi:

Very flexible and practical to use. AR+ feature, image collaboration, translate option are positive side

Aspetti negativi:

None. Satisfied as package. Proved it is quality

VSight helped us solve long-lasting maintenance issues

Aspetti positivi:

With the help of VSight we managed to decrease the maintenance costs of our production sites - now most experienced tech guys manage breakdowns and incidents remotely with the hands of on-site workers. Overall it was an awesome process change, it's impossible to imagine our team going back to how we worked before.

Aspetti negativi:

IMO the product would benefit after having a touch of experienced designer here and there

VSight

Aspetti positivi:

Excellent support from VSight on setting up. Easily integrated to our business Ease of use. Security. Robustness.

Aspetti negativi:

Overall nothing. I would like to have more integrations with other softwares.

my remote assistant

Commenti: It's a software that is as simple to use as a basic application but does serious work. I had experience working with someone who was abroad on a piece, it was great.

Aspetti positivi:

Working on 3D Model in software, Using the AR + feature, Language option

Aspetti negativi:

I wish there were more icon options in the standard.

Surprised how stable the product is.

Commenti: If you compare with most competitors it’s a really service, response and hight quality solution for enterprises

Aspetti positivi:

Easy of use, stability, no bugs, quick responses, easy onboarding, unique features.

Aspetti negativi:

Design. Guys doing well and always improve so not much to say here.

Helply Software

Aspetti positivi:

It is very easy to use and help us to remote our service support for customers.

Aspetti negativi:

Internet connection quality is effect on using software.

About the experience

Commenti: It's very useful.

Aspetti positivi:

Image quality and system interface in video call

Aspetti negativi:

It should have teamviewer and whatsapp integration.

Perfect Solution for Remote Work

Aspetti positivi:

Its instant translation feature really works very well in remote assistance services. We preferred this product for its large and powerful abilities.

Aspetti negativi:

There are lots of abilities and we used most of them.