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Informazioni su SugarCRM

SugarCRM è uno dei CRM leader a livello mondiale, ideale per aziende di ogni settore con un numero di dipendenti che va da 50 a 8.000.

Ulteriori informazioni su SugarCRM

Aspetti positivi:

That's always a good thing. At first glance, it seemed like it would be easy to use and an inexpensive fix to a client tracking problem in a new division.

Aspetti negativi:

A bit difficult to install and set but in the end I did it.

Valutazioni di SugarCRM

Punteggio medio

Facilità d'uso
3,6
Servizio clienti
3,7
Caratteristiche
3,8
Rapporto qualità-prezzo
3,8

Lo consiglieresti?

6,8/10

SugarCRM ha una valutazione complessiva di 3,8 stelle su 5, calcolata sulla base di 407 recensioni degli utenti di Capterra.

Hai già usato SugarCRM?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (407)

Paolo
Product Manager IT (Italia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Alternative considerate:

Crm completo ma...ho trovato di meglio

4,0 anno scorso

Commenti: Ho testato sugar crm per un po' di tempo poi abbiamo scelto altro.

Aspetti positivi:

Quando ho scelto di implementare un crm in azienda ho fatto diversi test (crm più famosi e personalizzabili). Ho testato anche sugar crm, devo essere sincero...buon prodotto, ben pensato, pieno di moduli.

Aspetti negativi:

Non è proprio il crm più semplice da implementare, non è il più "bello" di default, non è quello che sceglierei

Mauro
Sys admin (Italia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Essenziale nella gestione dei clienti

5,0 anno scorso

Commenti: Abbiamo utilizzato SugarCrm per 10 anni, per la gestione dei clienti, ma sopratutto per tenere traccia di tutte le attività di vendita di ogni singolo cliente.

Aspetti positivi:

La possibilità di utilizzare la versione Community Edition, che di fatto è gratuita e già ricca di funzioni.La curva di apprendimento è davvero bassa.

Aspetti negativi:

Non ho riscontrato elementi da sottolineare come "negativi".

Roberto
Consulente Informatico (Italia)
Opere pubbliche, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ottimo CRM e di facile utilizzo

4,0 10 mesi fa

Commenti: Esperienza più che buona, ottimo prodotto

Aspetti positivi:

Software user-friendly per la gestione dei contatti e delle attività di CRM, facilmente integrabile con i processi aziendali

Aspetti negativi:

La fase iniziale della configurazione richiede un attenta progettazione dei processi

Gianluca
General Manager (Italia)
Telecomunicazioni, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

CRM in salesfirce

4,0 10 mesi fa

Aspetti positivi:

Moduli integrato con tutto il necessario per una corretta cx

Aspetti negativi:

Ad oggi copre tutto .. da aumentare la parte di AI

Massimo
Direttore (Italia)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Consigliato per la completezza delle funzionalità

5,0 anno scorso

Aspetti positivi:

Il software permette di gestire molti aspetti della relazione con i clienti, aiutando nella gestione dei contatti

Aspetti negativi:

Non è facilissimo nel suo utilizzo e richiede un po' di pratica

Micheal
Micheal
Business Owner (Canada)
Utente LinkedIn Verificato
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Alternative considerate:

SugarCRM is the best and will always be the best.

5,0 anno scorso

Commenti: Awesome experience, and I would recommend them to others.

Aspetti positivi:

I like how easy it is to find the information I am looking for from projects, leads and contacts

Aspetti negativi:

The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper.

Johannsen
Johannsen
Senior Consultant (Filippine)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Perfect for business process automation

4,0 anno scorso

Commenti: Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.

Aspetti positivi:

Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels.

Aspetti negativi:

Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform.

Bohumil
Business Development Manager (Cechia)
Trasporto aereo/Aviazione, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Cost-effective CRM

4,0 3 settimane fa Nuova

Aspetti positivi:

Great forecasting tool and I really liked the contact & account management tools

Aspetti negativi:

Third-party integrations are only available in the advanced plans.

Jon
CRM Admin (USA)
Servizi finanziari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

SugarCRM Enterprise Analysis

2,0 7 anni fa

Commenti: Being an open source CRM app with flexible deployment options makes SugarCRM unique and a standalone in the CRM space. However, allowing for such flexibility should require the utmost discipline regarding release schedules, changes to code (especially caching mechanisms), and overall system recommendation documentation provided by SugarCRM, the company. This is not currently happening.
Stock code base is fairly solid but when customizations are added, significant caching issues arise. There are also various areas of the app that still retain antiquated layouts (bwc modules). These issues make the app confusing and unreliable at times.
Support should be more tenacious when attempting to find resolution to cases - don't just post a note or two, wait a period of time and close the case. CALL the customer - email the customer - do whatever it takes to get CONFIRMATION from the customer that the issue is resolved.
Create a server side integration to Outlook...we are a 50/50 Mac/PC shop and email archiving is incredibly inconsistent.
Overall Studio is a great tool (when caching works appropriately). It does allow us to create without developers on staff.

Aspetti positivi:

Studio (when it works) Open source flexibility

Aspetti negativi:

Caching mechanisms Lack of long term release schedule and small version life cycles Support not owning the initiative of resolving cases

Risposta di SugarCRM

7 anni fa

John, First off, thanks for being a long time Sugar user. Kasasa's use case is very in-depth and a model of what our flexible platform can achieve. Regarding the server-side email - have you looked at Riva? https://sugarexchange.sugarcrm.com/apps/21848#!overview Also, I know we are working on server-side versions of the Outlook plugin, but release date is TBD. Thanks again for your honest and thorough review - we always strive to make the product the best we can and provide the level of service you expect. Email me at any time to discuss further at [email protected]. Sincerely, Martin Schneider Head of Product Evangelism, SugarCRM

Hanane
Freelance (Marocco)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Task management

4,0 3 mesi fa

Commenti: A very wonderful experience and still like you

Aspetti positivi:

The application is easy to use and provides a range of great services and features for Customer Relationship Management .

Aspetti negativi:

The difficulty of using this application from a mobile phone

Casey
Product Manager (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Round the clock support

5,0 10 mesi fa

Aspetti positivi:

First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts.

Aspetti negativi:

I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually.

Orianne
Orianne
Specialist Marketing (Spagna)
Utente LinkedIn Verificato
Telecomunicazioni, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Most powerful and easy-to-use CRM to support all corporate sales and marketing activities

4,0 2 anni fa

Commenti: With SugarCRM, I keep track of new campaigns (account management), I am regularly reminded that I have performance discussions with my customers and I can switch to the corresponding customer account to find all the important data and get in touch with the customer. In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects. In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts. All in all, I can only say that it is a super complete CRM solution.

Aspetti positivi:

What I like most are the synergy effects of the use of the tool by our large sales teams spread over several locations (in Spain and abroad) and our various marketing teams. We combine all customer contact points in an extremely flexible way across all departments. This simplifies our internal communication and knowledge exchange among ourselves, as well as communication with customers. The interface can be used very intuitively for an extensive CRM system thanks to its focus on a single clear navigation bar. In addition, the tool can be linked very flexibly with other systems via APIs, such as SAP, various campaign management tools, and much more.

Aspetti negativi:

It isn't easy to become familiar with all the relevant interface features in a short time to take full advantage of these synergies. Here, you must explore using patience and occasionally, trial and error. However, you will certainly behave similarly to other enterprise-level CRM solutions.

sanjay
Marketing Specialist (Italia)
Produzione di apparecchi elettrici/elettronici, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Robust Platform to have wide customer relationship

4,0 anno scorso

Commenti: SugarCRM is a robust and feature-rich platform that can help businesses of all sizes improve their customer relationships and streamline their operations. It has a large and active user community, with regular updates and new features being added to the platform to ensure that it remains relevant and competitive in the market.

Aspetti positivi:

SugarCRM's lead management capabilities can also help to streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, SugarCRM enables sales teams to work more efficiently and effectively. This can help to reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits.

Aspetti negativi:

SugarCRM's contact management capabilities also provide powerful analytics and reporting tools that can help businesses to gain deeper insights into their customer interactions. By leveraging this data, businesses can identify trends and patterns in customer behavior, adjust their marketing and sales strategies, and ultimately achieve better results. This is a least like about my softwares where i can get the same feature in the other platform like salesforce.

Eric R
Eric R
Chief Product Officer (USA)
Utente LinkedIn Verificato
Gestione delle risorse, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Sugar CRM is inexpensive, functional and quite dated

3,0 2 anni fa

Aspetti positivi:

Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily).

Aspetti negativi:

The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too.

Michele
SysAdmin (Italia)
Assicurazioni, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A basic out-of-the-box CRM system

3,0 4 mesi fa

Commenti: Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.). Import/export tools are quite well developed, whereas other integrations and features are to be paid separately.

Aspetti positivi:

SugarCRM is fairly easy to set up on a php+mysql (or other database) server.

Aspetti negativi:

Support is not always very responsive. Also, the GUI is quite outdated.

Joe
Help Desk Coordinator (USA)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great For Sales and Leads Tracking, Leaves Much to Be Desired with Support Case Management

4,0 7 anni fa

Commenti: I've used SugarCRM a great deal in current and previous employers, and have always been thrilled with the sales tools that SugarCRM has, and the great ability for customizations, not to mention the continuing updates for each version. Their customer support team is top notch and very helpful for the most part, and there has been very little downtime, allowing all our teams to use the product successfully. If I could choose one thing they could improve upon, it would be their outdated case management tools. I work with our support team and find the options to be limiting compared to other case management solutions such as Zendesk (which I have also used previously). If I am to point out glaring specifics, it would be tracking visibility on unassigned cases (who is viewing each case record? has the case record been updated while I've viewed it?). It would also be the absolute poor setup of getting cases into Sugar -- we have an inbox set to automatically add in cases, but if a customer or one of our personnel doesn't email directly from inside Sugar's Email module, it creates a new case ticket (over and over). This may be a byproduct of the way we have our case management set up, but there are no best practices, and I've had to create custom Process Author tools and Workflows to get it running in a decent way. Again, the product is great from a sales point of view and for lead tracking tools, but the case management tools are dated and need to be examined and looked at to match their competitors in that category.

Aspetti positivi:

Sales tools, lead tracking tools, reporting features are second to none Module builder is fantastic and very customizable.

Aspetti negativi:

Case management tools are lacking to a high degree, very dated

Randy
President (USA)
Prodotti chimici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

No Support

2,0 2 anni fa

Commenti: We tried to end the agreement after severalyears of no support. After several months of sending emails to a handful of unresponsive people, we decided to send them a few more thousand dollars in hopes that they will delete our data and leave us alone. We don't want to involve lawyers, but that's the next step and ours are aware of the situation.

Aspetti positivi:

The CRM was easy to set up on our own. This was fortunate, because Sugar did not support their product. We paid UpCurve Cloud (3rd party design) to implement, but they didn't help because they did not get support from Sugar either.

Aspetti negativi:

There was a total lack of support from the company. It took them weeks to respond to emails and phone calls and the people we talked to were not able to help with the issues and didn't feel empowered to pass along our concerns or even stop our subscription.

Risposta di SugarCRM

2 anni fa

Some good and bad in this review. We are glad that you agree that SugarCRM is easy to implement and thank you for being a customer for these past four years. We are sorry that you had a bad experience with a partner. We do not have any insight into the nature of this dispute in 2018. SugarCRM is committed to supporting our product whether you purchase the product from a partner or directly from us. For access to our award winning customer support team, visit support.sugarcrm.com.

Clint
Head of Sales (USA)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Don't settle for SugarCRM

2,0 2 anni fa

Aspetti positivi:

SugarCRM was fairly easy to get base-level reporting created, and without any training.

Aspetti negativi:

The mobile aspect is quite lacking... not good for a leader/manager who wants to check detailed data on the go or away from the office. We had a full-time SugarCRM admin onsite, and even he had trouble creating the level of detail we needed. Our requests weren't unique, we learned, when another software CRM was able to immediately handle them right out of the box.

Juan
Especialista de Sistemas SharePoint (Venezuela)
Utente LinkedIn Verificato
, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

I have made product configurations for a company that provides technical consulting services

4,0 6 anni fa

Commenti: Management of all information related to customers and sales in a single software in a centralized manner that can be accessed by any type of device in real time, providing valuable information for decision making made by the management controls

Aspetti positivi:

The tool is intuitive and very easy to use, there is the option to use the cloud in a private server or use the software tool as a service, it has a variety of modules to carry out the management of clients, such as sales, marketing campaigns, opportunities, potential customers, everything related to meetings and appointments to be carried out by sales executives, among others. It has a module to carry out project management related to opportunities and contributions made. It also has a version for mobile devices that allows you to review information or keep the information of the CRM updated from the comfort of the smart phone and / or tablet. It has the ability to add new fields to the forms by further personalizing the tool, there is a version in which you can by role display a certain form. It has the capacity to extend it by adding new modules

Aspetti negativi:

It has a module to record tasks, which can be used for assigning different activities to employees, in this part you may be able to add some type of SLA and in this way to measure the time it takes for users to complete tasks according to the assignment date and the SLAs registered for a specific type of task. Workflows are very basic for the professional version

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Sugar CRM Review

3,0 5 anni fa

Commenti: Sugar seemed like a really awesome CRM with exciting features, but it was very time consuming to make sure everything was in and done correctly that it just became a headache and took focus off of selling.

Aspetti positivi:

Sugar had a lot of cool features that I had not seen in other crm's I've used in the past. When they worked, it allowed me to quickly see my month and goals and see what I had in my pipeline still. Also, it was fairly easy to use while driving in the car between appointments and quickly type in a review of what I met with the accounts about.

Aspetti negativi:

Quit often the software features that we nice to have were either not accurate or not working. The idea of having it was nice but it was annoying when I had no idea what was correct with my numbers. Also, it took quite a long time to find certain accounts and many of them were duplicated in the system and you must pay close attention to the account number to make sure it was the right one. Also, putting in tasks and calls were done separately so our management team required that we basically put in one contact with an account twice to make sure it was on our calendar and the pipeline.

Bud
Principal (USA)
Logistica e catena di approvvigionamento, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to implement, easy to customize, product support is OUTSTANDING

5,0 6 anni fa

Commenti: Better Customer Satisfaction from effective management of touch points. Sales productivity because they spend less time doing "paperwork" and more time selling. Effective management of RGA process, Special Quotes, Purchasing, mailing literature, tracking sales activity.

Aspetti positivi:

Built-in development tool (Studio) and the Advanced Workflow Manager. One can have a functional, useful, robust, effective, CRM running within an hour. Getting started by importing Accounts and Contacts is easy and the software modules allows customization the meet specific business needs.

Aspetti negativi:

The Advanced Workflow Manager is still missing a few functions that were available in the "old" Workflow Manager. There is a plan to remove the prior Workflow, but its demise has been delayed until the SugarCRM folks fix the deficiencies.

Alejandro
Technician (Colombia)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It can't keep up

2,0 7 anni fa

Commenti: At start when was used in the company where I work was working relatively fast with quick load times and almost zero crashes, but when the company grow with more employees, new headquarters and more customers and much more data in our database, the software become slow, sluggish and very unstabble. Even when I was testing a new version out of the box of sugar with an empty database in wamp and xamp enviorement , it was very slow and sluggish .

Aspetti positivi:

Customization:Have the posibility to create new modules

Aspetti negativi:

Slow Ugly and ancient UI Hard to use Lack of good support documentation

Risposta di SugarCRM

7 anni fa

Alejandro - sorry to hear about your issues - quick question - are you using a paid commercial version or the free Community Edition? You noted an older UI - and Sugar 7.x has the most modern UX on the market so I was curious if you're using an older or open source version and thus the performance and UI complaints. Let me know at [email protected] thanks!

Utente Verificato
Utente LinkedIn Verificato
Settore automobilistico, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

SugarCRM is a usefull CRM tool

4,0 6 anni fa

Aspetti positivi:

Since the latest updates it became very user friendly compared to previous interfaces, it has several modules you can purchase and also customize to your own needs, given that these are designed correctly. The latest version of the App is really good and saves a lot of time in you are on the road.

Aspetti negativi:

It was not the simplest thing to connect it to a Dashboard service and also to setup reports, but once you set it up runs pretty smoothly. It might have been an issue with my company's server but it ran incredibly slow when outside company's internet, being very frustrating to use on the go. The Outlook Add-on never worked properly and made my outlook crash all the time, finally removed it.

Hailey
Corporate Accounts Manager (USA)
Proprietà immobiliari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

My favorite CRM option but not the easiest for employees to navigate....

4,0 7 anni fa

Commenti: We have been using Sugar for almost 8 years and have been happy with it. The workflow consistently causes issues and the options for employee files is limited. We also here lots of negatives from our employees on user-friendliness however, the admin love its functionality.

Aspetti positivi:

The file retention, the report capabilities

Aspetti negativi:

The 'breaks' in workflow

Risposta di SugarCRM

7 anni fa

Hailey, Thanks for your review - I'd love to learn more about which version you are using - as the Sugar 7.x upgrade is focused almost entirely on user experience, look and feel :) Also, has your firm looked into Advanced Workflow? It is far more stable and reliable than the predecessor. Email me at [email protected] with any and all questions anytime! Martin Schneider Head of Product Evangelism, SugarCRM

Chad
Digital Print Expert (USA)
Stampa, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

We started using the basic online software and built it up from there. Use is up as are sales.

5,0 6 anni fa

Commenti: We understand more about the daily activities of traveling and phone based salespeople and can be regularly updated with notes. Tech work is easily tracked and shared company wide instead of being branch based. Email and phone lists are easily generated to focus on specific groups.

Aspetti positivi:

Both salespeople and management are able to use the information generated to increase sales and look for new opportunities.

Aspetti negativi:

Not being a programmer, it can sometimes take a lot of work to tweak the program to specific ideas. Integrating old information that is not in Sugar categories had to be done manually and took a lot of time, but it was worth the effort.