Recensioni su Cigo

No hesitation to recommend this last mile logistics tracking app to anyone looking for peace of mind for their deliveries

Aspetti positivi:

We had an issue with another provider that would simply not send notifications, get the timezones randomly reset, and other small buggy problems that would affect our operations. Since switching to Cigo, we've had none of these headaches - from the seamless integration process, to the smooth daily operation, even our end users reached out to us to let us know how much they prefer the notifications they get with this app. Overall fantastic experience as a client, with an awesome intuitive UX/UI that left me with very few question, which when I did open tickets, got prompt responses from their staff. Highly recommended.

Aspetti negativi:

It's like day and night coming from what seemed like the dinosaur age from the previous logistics software we were using. I can't really think of anything i don't like from Cigo other than they have so many impressive features that my smaller delivery operation does not really have a use for.

The perfect partner for a courier company

Commenti: Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3 million. It has scaled every step of the way!

Aspetti positivi:

Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up

Aspetti negativi:

Better reporting on the drivers would be nice

Best pickup/delivery software on the market

Aspetti positivi:

[sensitive content hidden] made sure that we were set up for success!

Aspetti negativi:

Separate cost for optional services like “auto-split”.

Route management optimization at its best

Commenti: If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment!

Aspetti positivi:

Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales.

Aspetti negativi:

Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements.

Excellent platform

Commenti: Their customer service is really incredible. Platform has been reliable no real downtimes. It always works

Aspetti positivi:

Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.

Aspetti negativi:

No real cons till now. Everything has worked well.

Terrific software - Cigo went above and beyond.

Commenti: Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.

Aspetti positivi:

All the features enabling an Uber-like experience, and modernizing the delivery experience.

Aspetti negativi:

making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.

Excellent Tool with an excellent customer service

Commenti: It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better

Aspetti positivi:

The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.

Aspetti negativi:

I wish there was a knowledge base in the platform.

Integration with QBO

Commenti: Very positive. I would use the Cigo team again.

Aspetti positivi:

The ease in adding vital info to transfer into Cigo

Aspetti negativi:

Nothing. Its a very helpful tool. The sucess of my business hinges on it.

Great Product

Commenti: Great experience, [sensitive content hidden] has been very supportive sense day 1.

Aspetti positivi:

Live tracking, customers engagements, route optimization

Aspetti negativi:

So far Cigo has everything I need to operate

Great delivery management software

Commenti: Great! Has been a big help for our shipping department.

Aspetti positivi:

The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.

Aspetti negativi:

I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.

cigo tracker

Commenti: good

Aspetti positivi:

well organized, better communications with parties involved, more efficient

Aspetti negativi:

this software and activation was not for free

Cigo Tracking

Commenti: I find it easy to enter, schedule and track out deliveries from one place.

Aspetti positivi:

I like that the Cigo Tracking app has all the tools I need to have to schedule and control our deliveries are all in one easy to use place.

Aspetti negativi:

I don't have any thing that I don't like about Cigo.

review from Universal truck service

Commenti: When I have a question or do not get something, I can reach out to there support team and get the help I need in a very short period time, Outstanding customer care, Overall very pleased with this service,

Aspetti positivi:

this program captures all the information, I do not have to repeat data entry, at a glance I can find or locate my trucks and customer info in just a few clicks, very easy

Aspetti negativi:

I honestly do not have any at this time, This software is pretty easy to use,

Great Product!

Aspetti positivi:

Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services.

Aspetti negativi:

We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment.

Cigo route tracker

Commenti: Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own.

Aspetti positivi:

Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.

Aspetti negativi:

Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook. Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.

Makes delivery scheduling a breeze

Aspetti positivi:

I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature. Helps me optimize almost 100 deliveries a week. I don't know what I would do without it!

Aspetti negativi:

When customers track where the driver is, it is not 100% accurate.

Excellent product, but needs more reports

Commenti: really good experience overall

Aspetti positivi:

the routing is really easy to do it, and the message system is handy

Aspetti negativi:

no reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc

Automation at it's best

Commenti: Very good!

Aspetti positivi:

The simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.

Aspetti negativi:

For our use case, none so far it has worked well and we did not have any hiccups.

Meilleur logiciel

Aspetti positivi:

J'ai testé plusieurs logiciels pour organiser les routes de nos clients et c'est définitivement le meilleur. ++ service à la clientèle de tr;s grande qualité. Très simple à utiliser pour organiser le routage. Notifications clients ... et bien d'autres qu'on n'utilise pas.

Aspetti negativi:

On est vraiment très satisfait de leurs services, vraiment, c'est le top