--- description: Scopri le funzionalità di Wati, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM per la gestione dell'engagement del cliente](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://www.capterra.it/software/204314/wati Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/204314/wati?page=2) > Soluzione API WhatsApp end-to-end per le PMI di tutto il mondo. Scelto dai marchi in più rapida crescita in oltre 100+ paesi > > Conclusione: valutazione di **4.6/5** stelle assegnate da 202 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Wati? Soluzione API WhatsApp end-to-end per le PMI di tutto il mondo. Scelto dai marchi in più rapida crescita in oltre 100+ paesi ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 202 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: WATI.io - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 59,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, cinese, cinese tradizionale, hindi, inglese, portoghese, portoghese brasiliano, portoghese europeo, spagnolo - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - AI Copilot - Assistenza clienti - Automazione del marketing - Bot preconfigurato - CRM - Chatbot - Creazione di report/analisi - Dashboard - Database clienti - Elaborazione del linguaggio naturale - Gestione contatti - Gestione dei modelli - Gestione dell'esperienza del cliente - Gestione delle comunicazioni - Gestione di potenziali clienti - IA/Machine learning - Invio di SMS di massa - Live Chat - Quadro della attività - Risposte automatizzate - Segmentazione - Sviluppo senza codice - Tracciamento delle interazioni ## Integrazioni (10 in totale) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Categorie correlate - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Software CRM per social](https://www.capterra.it/directory/31584/social-crm-tools/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Viber](https://www.capterra.it/software/180348/viber) — 4.4/5 (4058 reviews) 3. [Text Request](https://www.capterra.it/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Intercom](https://www.capterra.it/software/134347/intercom) — 4.5/5 (1131 reviews) ## Recensioni ### "Lack of transparency and unnecessarily complicated cancellation process" — 1.0/5 > **Marco** | *19 maggio 2025* | Marketing e pubblicità | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The system itself works and delivers the expected functionalities. Nothing more. I'm only writing this last sentence to reach the 100-character minimum required by this site. > > Lack of transparency and unnecessarily complicated cancellation process I used Wati for only one month, and I encountered several critical issues that potential users should be aware of: The credit system is not clearly explained, making it difficult to understand what you are actually paying for. There is no option to cancel directly from the platform. Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient. The information on how to cancel is not easily accessible, and this seems designed to make the process more difficult than necessary. This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the deliberate friction in the cancellation process. It is, at the very least, surprising that Meta lists Wati as an authorized partner, considering the user experience related to subscription management. ----- ### "Good for WhatsApp api" — 5.0/5 > **Salvatore** | *10 settembre 2024* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Customer support , easy API to implement, with error management and simple token access for authenticating in secure way. > > **Inconvenienti**: The message price (but it's related to Facebook meta) > > I use wati for my WhatsApp API customer service app , and it's very powerful and easy to implements ----- ### "Best Whatsapp Automation Tool" — 5.0/5 > **Yashraj** | *26 dicembre 2025* | Arredamento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus. > > **Inconvenienti**: Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me. > > My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *7 luglio 2025* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Inconvenienti**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "Extremely disappointed with Wati." — 1.0/5 > **Tarek Mohamad Al Haddad** | *13 aprile 2025* | Artigianato | Tasso di raccomandazione: 0.0/10 > > **Inconvenienti**: their customer service is completely unreliable > > I had high hopes for their platform given the features advertised, but their customer service is completely unreliable. I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided. On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout. The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging. I’m switching to a more responsive and honest platform. ----- Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/204314/wati?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/204314/wati) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati