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Informazioni su Solitics
Solitics consente ai professionisti del marketing di essere brillanti e di promuovere un maggiore coinvolgimento dei clienti sfruttando e analizzando i dati per l'interazione in tempo reale.
The system is very intuitive, easy to use and very simple to explain and teach new users about it. Easy to set up journey's & promotion , the Dashboard also clear to view.
Because we use it for few brands it is not so convenient to use once we export the report, the report is very unfriendly and there is not so much how to control the fields there.
Filtra le recensioni (11)
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Filtra le recensioni (11)
Platform with huge potential
Aspetti positivi:
It's very flexible and can be adjusted to the needs.
Aspetti negativi:
It requires very good planning from the absolute begining. Pretty much like everything.
Solitics real time engagement
Aspetti positivi:
Solitics have lots of 3rd party integration, great costumer success team. They do some customizations to the platform, They have out of the box solutions. Great team to work with.
Aspetti negativi:
Solitics reports dashboard is not that great, but the team are working on improving it all the time.
solitics review
Commenti: journeys and ad hoc campaigns for our players
Aspetti positivi:
options for ad hocs and journeys, options for all channels campaigns.
Aspetti negativi:
messy, unclear, very unclear reports, needs alot of improvment
Good CRM tool
Aspetti positivi:
User friendly, Solitics has a great customer support service, always ready to help.
Aspetti negativi:
Too basic in some of its features. We would improve the segmentation section
Solitics Review
Commenti: Recommend them but of course it is necessary to check the competitors as well
Aspetti positivi:
The system is very intuitive, easy to use and very simple to explain and teach new users about it. easy to set up journey's & promotion , the Dashboard also clear to view
Aspetti negativi:
Because we use it for few brands it is not so convenient to use once we export the report, the report is very unfriendly and there is not so much how to control the fields there. Also there is no neat guide that explains / accompanies you as a user so that way you are dependent on a support team that is very nice but not always able to teach and explain all the options that the system have
Great solution, awesome people!!!
Commenti: Very positive, huge value for money, great people - from the support agent, through the data and developers and up until the C level and the [SENSITIVE CONTENT]
Aspetti positivi:
They have many segmentation and campaign capabilities, allowing to target users in real time, based on events and actions the user is doin, on site and through the marketing channels (Email, SMS etc.) They have great support and CS managers that will help you very fast and until you'll be satisfied with a solution
Aspetti negativi:
Immediate reports should be improved significantly
Solitics for CRM Marketing
Commenti: I have been a fan since starting to use Solitics. Initially I had a few teething problems but once we resolved a few load issues and other ad-hoc bits I have been very impressed. It's great to work with their team who you can tell are all very passionate about the product they sell.
Aspetti positivi:
I have been a key user of Solitics for around 6+ months, having had experience across other major platforms in this space ie Marketo, Salesforce, Dotmailer etc. I really like how bespoke Solitics feels - there are many features that I really enjoy such as blocking specific marketing channels from sending to inappropriate customers. The Solitics product has been designed very cleverly where segmentation and data triggering are intuitive to build. Within the 1st few weeks' of using the product I was able to design multi-channel user journeys to try convert our prospects and clients and grow our retention strategy. The support team are all excellent and it's always a pleasure dealing with them.
Aspetti negativi:
The key addition I'd love is goal tracking within customer journeys. With such a bespoke system it would be great to be able to set a parameter for success eg compliance = compliant and judge out of 100% population entering the journey how many convert %.
Great experience
Commenti: Solitics gave us an top notch tools to contact customers on real time which improve our performance and reduce churn rate significantly
Aspetti positivi:
The open minded of the integration and onboarding teams to customize and find out of the box solutions to make it best practice tool for our marketing and retention teams. Fast pace development, lots of new features and solutions are added all the time
Aspetti negativi:
the reporting system still required some improvement but in overall i can't pinpoint on specific cons
Solitics Customer Data Platform
Commenti: Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
Aspetti positivi:
Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
Aspetti negativi:
I haven't found anything to dislike at this moment.
Very good product
Aspetti positivi:
Ease of use. very good and quick customer service, will help you with anything
Aspetti negativi:
lack of option to create control groups for campaigns
Solitics content management
Aspetti positivi:
Very nice platform to create, edit and customize your content to create high value campaigns.
Aspetti negativi:
Using the software for short time, but seems like reporting require some improvment.
