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Informazioni su ManyChat

Crea facilmente bot per Facebook Messenger per marketing, vendite e supporto.

Ulteriori informazioni su ManyChat

Aspetti positivi:

I even integrated Shopify and Google Sheets with my ManyChat Bot. I also save money on ads by cleaning my ManyChat list from Inactive Subscribers.

Aspetti negativi:

Its pricey and limited in functionality compared to other upcoming products.

Valutazioni di ManyChat

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,0
Caratteristiche
4,3
Rapporto qualità-prezzo
4,2

Lo consiglieresti?

8,1/ 10

ManyChat ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 72 recensioni degli utenti di Capterra.

Hai già usato ManyChat?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (72)

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Prezzo alto ma facile curva di apprendimento

3,0 2 anni fa

Aspetti positivi:

È molto facile imparare ad usarlo bene. È consigliatissimo per bot che non hanno pretese elevate

Aspetti negativi:

Il prezzo scala molto con gli utenti e ogni singolo canale ha bisogno del suo abbonamento

Adrian
Adrian
ceo (Romania)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

An easy to use platform

5,0 anno scorso

Aspetti positivi:

It is stable and easy to manage.Lots of documentation on the internet. Easy to learn.

Aspetti negativi:

A rather high price compared to other platformsIt doesn't have many AI options

Mugume
Manager (Uganda)
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

The revolutionary ChatBot ever developed

4,0 anno scorso

Commenti: I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome a variety of company obstacles, such as automating lead creation, marketing, and customer service. I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels. In order to better improve my experience, I have also mentioned platform policy difficulties and wanted extra functionality. Overall, ManyChat has shown to be an effective tool for boosting client interaction and optimizing my business procedures.

Aspetti positivi:

Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack.

Aspetti negativi:

Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging.

Joy
Independent Sales Consultant (USA)
Vendita al dettaglio, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It's great if you have a large, active, and engaged following

3,0 3 mesi fa

Commenti: Overall, it was positive, and honestly, I may become a customer again one day.

Aspetti positivi:

Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages.

Aspetti negativi:

During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to.

Montrez
Ceo (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

An Exotic Online Chatbot

5,0 anno scorso

Commenti: Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try.

Aspetti positivi:

I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you.

Aspetti negativi:

Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms.

Mike
Founder (Spagna)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Robust non-code chatbot platform for beginners to advanced

5,0 12 mesi fa

Commenti: Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending to them etc.

Aspetti positivi:

Easy to setup a new chatbot, create an outline and add the specific actions to be followed. Ability to create complex chats with follow-ups, api calls, tags etc. make it a very robust platform.

Aspetti negativi:

Instagram comment reply is a bit strange to implement at first.

Kelby
Kelby
President (USA)
Utente LinkedIn Verificato
Editoria, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Alternative considerate:

Great Software Idea hindered by Bugs and Poor Customer Service.

2,0 anno scorso

Commenti: Signed up for a free trial a year ago. Saw the potential but wanted to look at other options before committing to the platform. The free trial ended and was charged for months without being able to even log into the service to cancel or use. Was receiving receipts to my business email address but couldn't use that email address to log in/recover my password. Finally figured out it I had to authenticate via Facebook for access. The platform has a lot of great features that don't consistently work. Have reported several bugs and issues that customer support goes overboard with attempting to indemnify themselves from rather than addressing. Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager.

Aspetti positivi:

When it works, it's quite effective at turning the activity through our social channels into actual leads and site traffic.

Aspetti negativi:

Unfortunately, it doesn't always work and this has led to turn activity through our social channels into frustrated people and missed opportunities

Zane Zdenek
Zane Zdenek
Founder (Irlanda)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great tool for marketers

5,0 anno scorso

Commenti: Relatively easy to set up , some tasks are more advanced and you will need time to read through the guides.

Aspetti positivi:

I like the auto responder on Facebook posts

Aspetti negativi:

Didn’t see integration with TikTok . This is something that I would like to use

Ettore
manager (Italia)
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

What you really need for your Facebook pages and more

5,0 anno scorso

Commenti: I like to use it a lot for my customer support in Facebook page, but also to make myself known and create a good gamification opportunity that is very useful for attracting leads and offering discount codes. Its integration with artificial intelligence then makes everything amazing

Aspetti positivi:

I have been using Manychat for several years and I must admit that it is the market leader for the chatbot sector, I find it a very useful tool for creating interesting workflows, perfect for lead generation and for creating fantastic funnels. I like to connect with activecampaign and similar tools

Aspetti negativi:

I didn't find any particular problems and I can't complain, for those who do digital marketing it is an important ally, maybe it would be nice in the future to have greater discounts on subscription costs.

Guilherme
Guilherme
Owner (Brasile)
Utente LinkedIn Verificato
E-learning, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione
Fonte: GetApp

The platform doesn't work and they offer no support whatsoever.

1,0 2 anni fa

Commenti: The app simply won't work and they offer no support whatsoever, not even after subscribing to the paid version of the app. I tried 3 times to submit a ticket to the support page, unsuccessfully.

Aspetti positivi:

I would have liked it if it had worked. The automated response to comments on posts would've been very helpful for my business.

Aspetti negativi:

They offer no support whatsoever. You have no option to delete your account.

Anne
Sr. Operations Process Engineer (USA)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Support is Nonexistent.

1,0 8 mesi fa

Commenti: Abysmal. I am incredibly unimpressed with their customer service.

Aspetti positivi:

Literally nothing. This product has no human team that I can identify, and continues to bill us following a termination notice sent in compliance with their TOS.

Aspetti negativi:

I've never actually used the product because it is impossible to access support, get the primary account holder reassigned, or terminate service.

Habib
Habib
Agent (Benin)
Utente LinkedIn Verificato
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Manychat, le meilleur

5,0 anno scorso

Commenti: Malgré ses quelques dysfonctionnements, Manychat est un excellent plateforme de création de chatbots. Surtout que son service client est réactif et très utile.

Aspetti positivi:

ManyChat est un outil formidable qui permet à ses utilisateurs d'automatiser la communication avec les clients. Il permet surtout de créer des chatbots conviviaux grâce à sa grande variété de fonctionnalités.

Aspetti negativi:

Ce que je reproche à Manychat est principalement son coût. De même, la plateforme est parfois instable, ce qui empêche de travailler en tout temps.

Leslie
owner (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Very reliable and user friendly Chatbot

5,0 2 anni fa

Commenti: ManyChat is a messaging bot for Facebook that is well-known for helping companies improve their customer service and support. From my perspective, ManyChat is the ultimate social media marketing tool. It has allowed me to boost lead generation on our Facebook business page and enhance communication with prospective clients around the clock, regardless of their location. Essentially, ManyChat empowers my company to deliver and exchange the content that our audience desires.

Aspetti positivi:

This product is easy to use and very user friendly. It is very organized and very responsive. I have seen a change in my sales for my business when I started using this software.

Aspetti negativi:

There has been an occurring issue with using phone apps generally becoming confused when having both manychat and Facebook Business Director running, which I have seen multiple people also complain about.

Kaitlin
Kaitlin
Ceo (USA)
Utente LinkedIn Verificato
Graphic Design, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Many chat , simply simple

5,0 2 anni fa

Aspetti positivi:

I was fearful of chat bots and malfunction and this put an ease to this fears the setup was simple everything went and continue s to go smoothly.

Aspetti negativi:

I wish there was more of a way to. Integrate with some one here products I use .

John
Owner (USA)
Servizi e tecnologie dell'informazione, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Many chat value for the price

4,0 anno scorso

Commenti: As a product it's great and the community is also fantastic. Many services try, and fail at creating a supportive community but MC has succeeded here.

Aspetti positivi:

The ability to reply to people and provide most commonly needed answers

Aspetti negativi:

It's a bit confusing to learn, though there has been great effort to minimize this

Goma
Instructor (Nepal)
Gestione di organizzazioni non profit, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Robust UI, Simple to get started

5,0 2 anni fa

Aspetti positivi:

The platform's UI is intuitive, and setting up chatbots and automating conversations is a straightforward process. Even if you're not tech-savvy, you'll find it easy to navigate and use effectively. Another standout feature of ManyChat is its seamless integration with popular platforms like Facebook Messenger, Instagram, and SMS.

Aspetti negativi:

it's important to note that there is a slight learning curve, especially when it comes to utilizing the more advanced features. Additionally, it's a good practice to double-check specific integrations to ensure compatibility with the tools or systems you use in your business.

Milena
Milena
MARKETING (Brasile)
Utente LinkedIn Verificato
Servizi ai consumatori, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Ótima opção para atendimento ao consumidor

4,0 2 anni fa

Commenti: Uso com facilidade há 4 anos, diariamente e é a ferramenta mais simples e completa para receber mensagens de clientes.

Aspetti positivi:

A praticidade de contato com o consumidor, ou instalação de chatbot

Aspetti negativi:

Algumas falhas no envio de mensagens automáticas.

Pianist
Lecturer (Uganda)
E-learning, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A phenomenal platform that automates communication and saves time

5,0 2 anni fa

Commenti: its efficiency and time-saving ability has helped me to communicate efficiently with my customers hence saving time. It's ability to automate has enabled me to set up chatbots to handle similar querries hence saving my time to focus on other tasks

Aspetti positivi:

Through its user-friendly interface, ManyChat makes it easy to create and manage chatbots. I also love the fact that it automates tasks such as sending messages and answering FAQs

Aspetti negativi:

I like its ability to integrate with various third-party tools such as Facebook messenger and instagram

Daniela
Professora (Brasile)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Manychat changed my life

5,0 2 anni fa

Commenti: Manychat has brought me many customers who buy my courses, at times that are unlikely for many people. I am very happy with Manychat.

Aspetti positivi:

I love Manychat, because it makes my work a lot easier, especially in automating messages. I have great returns from my clients, thus facilitating sales even when I am not working. I highly recommend!

Aspetti negativi:

When I make the funnels to be used on Instagram, the system sometimes gives error messages. There could be a team that could help us solve this problem, because right at the beginning that I started using it was a big obstacle.

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Acceptable chatbot

4,0 anno scorso

Commenti: It is a more than acceptable tool, it makes work much easier and all for a reasonable price

Aspetti positivi:

It helps automate the business, speeding up answers to frequently asked questions and improving overall efficiency. Deliver fast, accurate responses to common inquiries, improving customer satisfaction and freeing up time for other important tasks.

Aspetti negativi:

If the images could be enlarged it would be much better.

Tchikwa
Ceo (Camerun)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Manychat is the best

4,0 2 anni fa

Commenti: Since I discovered it in 2020, I realised many flows and earn a lot of money

Aspetti positivi:

Very accessible, the free options can offer Manus choices, and it's very reliable for beginners

Aspetti negativi:

The manychat don't have french version. Not easy for french speaking users

john michael
make money (Filippine)
Contabilità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

a promotional omnichannel chatbot platform

5,0 2 anni fa

Commenti: base on my description , experience on manychat i'll meet some many friend

Aspetti positivi:

a very easy software to find but if they find the software

Aspetti negativi:

there are many people don't know how to find this platform

Gustav
it (USA)
Gestione delle risorse, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The Best Social Media Marketing Automation Tool Can Help You Generate Leads On Facebook.

5,0 2 anni fa

Commenti: Most people are familiar with ManyChat as a Facebook Messaging messenger bot that aids companies in enhancing their customer service and assistance. For me, ManyChat is the pinnacle social media marketing tool. It has enabled me to increase lead generation through our Facebook business page and improve communication with potential customers at any hour of the day, wherever in the world. In essence, ManyChat supports my company in distributing and sharing the content that my audience wants.

Aspetti positivi:

It's simple to construct new bots using their excellent flow builder.They have a great A/B tester. You can design two (or three or four) different paths for a lead to take, then specify what percentage of leads should take each path. From there, the chatbot takes care of it. This makes it simple to experiment with various queries, phrases, graphics, and other elements to determine what appeals to your leads the most.The Zapier integration makes it simple to transfer that data to our automation platform, and their custom fields make it simple to collect whatever data you want to collect.

Aspetti negativi:

Truthfully, the only aspect of ManyChat I dislike is their customer service. It appears to be practically nonexistent. That worry is allayed by Facebook's wonderful user community, which supports one another.

Justinas
Direkctor (Lituania)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Chatbot platform

5,0 2 anni fa

Commenti: My performance was perfect, and I had no trouble understanding the instructions.I appreciate your assistance in making my little business run like a large one.

Aspetti positivi:

This approach will help you save more time, which makes it incredibly helpful. Messages or actions can be configured based on your requirements. Consequently, you are able to complete many jobs at once while the bot is operating properly and efficiently.

Aspetti negativi:

Additionally, it will assist you in filtering the data and connecting with the appropriate person.

Phil
Phil
Freelancer (Sudafrica)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

"ManyChat: An Easy and Affordable Chatbot Solution with Limitations"

4,0 2 anni fa

Commenti: The ManyChat experience can vary depending on the user's expectations and particular use case. However, the program is generally regarded as being user-friendly and simple to set up. Without coding knowledge, users may easily develop and manage chatbot conversations using the drag-and-drop interface.In conclusion, ManyChat can be an excellent solution for companies looking for a simple and economical approach to automate client interactions on chat platforms. However, it might not be the ideal choice for companies who require more sophisticated customization and analytics features.

Aspetti positivi:

The user-friendly interface of ManyChat makes it simple to start up and maintain chatbots.Customer interactions can be automated with the help of ManyChat, including the provision of product information or the resolution of frequently requested questions.Affordable: ManyChat provides both a free plan and reasonably priced subscription plans.

Aspetti negativi:

Limited customization options: ManyChat's chatbot interactions aren't very customizable and might not be able to handle more complicated requests.Limited analytics: The analytics provided by ManyChat are basic and may not be sufficient for businesses that need more detailed data.