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Informazioni su Coastr
Per le aziende di noleggio auto, Coastr è la soluzione digitale multifunzione che gestisce la flotta di veicoli e le operazioni aziendali.
Time saving and all the information that can be collected and accessed with ease is priceless.
The contactless check in feature they advertise is false. Also it took forever to get the software set up and was still very confusing.
Filtra le recensioni (14)
Utilizzo
Ordina per
Filtra le recensioni (14)
A Growing + Special System
Commenti: My overall experience has been mixed however that is down to me as someone who is new to the industry and completely new to a rental agreement system in general. The system offers some incredible features and I really hope I can make the most of these when I have time to explore. The customer experience has been incredible and I feel extremely valued by Coastr which makes a big difference.
Aspetti positivi:
I think once you learn all the features and products of the Coastr system then its a developing and exciting product that becomes easier to use and manage. I am still far from knowing all what the system can do and there is regular updates which offer more to both me and the customer. I have received hours of help from [sensitive content hidden]. These two people inparticular have been incredible and gone far beyond the level and time of help any user should need. I often e-mail or call when I have an issue and it gets resolved extremely quickly, often with advice and set out points in how to resolve the issue myself the next time. I can honestly say the customer service I have received from these two people have kept me using the system.
Aspetti negativi:
I think for my particular business with less customers but more long term contracts and high number of vehicles per customer it became harder to set up as I wasn't able to attach any initial phots to the bookings. This obviously makes life difficult when they come back and there is damage however I understand the reasons behind this. Everytime a new booking is made the process is simple and effective. I also really wish they could link PCN (penalty charge notices) to the site.
Coastr Review
Commenti: Have to say its been a pleasure to work with them, they listen well and always deliver above what is expected.
Aspetti positivi:
I like that they have thought about making it easy to use but have all feature the features other leading rental software platforms.
Aspetti negativi:
Can't say there are any as they always take on and feedback and suggestion and implement in a short time.
Risposta di Coastr
3 anni fa
Thanks so much Kully, we really appreciate this.
Commendable Support
Commenti: Our overall experience with the team at Coastr was really great. It was the first time in all the years that I have been dealing with software suppliers, that a team was so supportive to assist in onboarding a client in a very niche industry.
Aspetti positivi:
Rate developmentFleet profilesOnline Booking questionsWebsite linking
Aspetti negativi:
Invoice billing line item and multi billing per RA
Risposta di Coastr
anno scorso
Thanks Risa, we are glad our support team was able to assist to your liking.
The Best Rental Platform in the Market I have used
Commenti: First Class, always available to help and meet for discussion
Aspetti positivi:
Ease of Use, Customization, Help from Coastr design team, always releases to improve system based on feedback.
Aspetti negativi:
None at the moment, all has started well
Risposta di Coastr
3 anni fa
Thanks so much Derek! Much appreciated.
it's getting there.
Commenti: It's a good system for being so young it's got some small things needing addressed witch are getting looked at or fix already. The Coaster Manager we have it's Amazing nothing is ever a problem !
Aspetti positivi:
The easy of navigation the system and the use of the app.
Aspetti negativi:
Rental Agreement layout.. but it's getting sorted in Q4 2023.
Risposta di Coastr
anno scorso
Thank you so much for the feedback Graeme. We consistently work on feedback from our customers and grow the platform with you and for you. We hope you will like the new Rental Agreement coming end of year!
Lots under one roof
Aspetti positivi:
Great customer support to help you through the set up process. The software covers a lot of basses so will fit lot of different turps of setups.
Aspetti negativi:
Some areas can be confusing to use but the support team is very responsive and helpful.
Highly recommend
Commenti: When I moved over from a ‘paper based’ system, it was seamless and I had one-on-one support at every turn. Unrivalled pricing and customer support. Regularly implemented updates, based on user experience. Fantastic product.
Aspetti positivi:
Straightforward setup/implementation. Fully supported throughout the process. 24/7 cloud based access.
Aspetti negativi:
No major drawbacks so far, not all features in use in my business.
Risposta di Coastr
2 anni fa
Thanks you so much for your kind words Katherine. We are happy when our customers are happy!
Coastr review
Commenti: My aim is to go contactless/digital and with Coastr I think this will be possible. They know what they are doing and what is required in the rental industry.
Aspetti positivi:
The product is easy to implement into my day to day business. The fact all of my day to day softwares such as billing, vehicle tracking & inventory is all in one software which reduces my cost and run the business knowing I am only dealing with one company who is providing all of these services for a small fee.
Aspetti negativi:
As I am a mobile company I may not have my desktop with me at all times and may need to process a booking from my mobile app which I believe they will be implementing this year.
Risposta di Coastr
4 anni fa
Thank you Redwanul, really appreciate it!
Superb
Commenti: The customer support simply cannot be faulted. Great people.
Aspetti positivi:
It gives you instant access and availability of fleet.
Aspetti negativi:
Takes time to set up but is fine once all the hard work of initial input is done.
Risposta di Coastr
4 anni fa
Thank you so much Richard. We appreciate your feedback and will strive to speed up the setup process.
Loch garage
Commenti: It has made van bookings more professional, and aftersales have been excellent with help and advice only a phone call away.
Aspetti positivi:
Time saving and all the information that can be collected and accessed with ease is priceless.
Aspetti negativi:
In the app when booking back in there is no reference to the miles out and miles back in , would be good if you could have this set up to take payment for excess mileage directly on the app and print receipt .
Risposta di Coastr
3 anni fa
Thanks Charles, really appreciate it. We have listened to your feedback and the feature will be available to you in two weeks time.
Great for transitioning and organizing
Aspetti positivi:
The dashboard makes it really easy to run day to day operations.
Aspetti negativi:
I have not experienced anything I do not like about the software as of yet.
Risposta di Coastr
3 anni fa
Thanks so much Fredrick, really appreciate it.
Review
Aspetti positivi:
The wholes system is very easy to use and I would definitely recommend this system to other rental firms. [SENSITIVE CONTENT HIDDEN] the sales executive is very helpful and will go out of his way to help you so very happy with the service
Aspetti negativi:
Everything is very good I do not have an negative feedback
Risposta di Coastr
4 anni fa
Thanks for the kind words Mohammed, really appreciate it.
Great app
Aspetti positivi:
This software helps our team with admin and gets our bookings done efficiently:
Aspetti negativi:
Nothing at the moment the software is expanding
Risposta di Coastr
4 anni fa
Thanks you Bamila, really appreciate it.
Carol Baldwin - Herd Hire
Commenti: Supportive, professional in all departments I have had the pleasure of dealing with. Staff takes time to understand our needs and offers solutions at no additional cost.
Aspetti positivi:
Ease of use. Great functionalities. Level of support from the team whilst trialling and the commitment they provide to ensure the software is tailored to your business needs.
Aspetti negativi:
There is nothing to dislike. I feel Coastr have identified pitfalls from competitors software to offer a slick system that is always evolving in new technology.
Risposta di Coastr
4 anni fa
Thanks for your kind words Carol