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Informazioni su Social Intents

Parlare con i clienti dovrebbe essere facile. Chatta con loro direttamente da Microsoft Teams, Slack, Google Chat, Zoom e ChatGPT.

Ulteriori informazioni su Social Intents

Aspetti positivi:

Non disponibile

Aspetti negativi:

Non disponibile

Valutazioni di Social Intents

Punteggio medio

Facilità d'uso
4,6
Servizio clienti
4,9
Caratteristiche
4,6
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,9/ 10

Social Intents ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 10 recensioni degli utenti di Capterra.

Hai già usato Social Intents?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (10)

Joshua
Joshua
Front-end Web Developer (USA)
Utente LinkedIn Verificato
Gestione formativa, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Social Intents powered our COVID-19 Success Story

5,0 4 anni fa

Commenti: While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Aspetti positivi:

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Aspetti negativi:

The built-in analytics are somewhat limited.

Alternative considerate: PHP Live!

Perché passare a Social Intents: Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.

James
Director (Canada)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Perfect solution, easy to integrate and best online support I've ever had!

5,0 4 anni fa

Commenti: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Aspetti positivi:

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Aspetti negativi:

We are yet to find anything missing or anything that doesn't meet our high standards.

Adarsh
Analyst (India)
Software informatici, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Improve customer service with Social Intents

4,0 2 anni fa

Commenti: Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future.

Aspetti positivi:

What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.

Aspetti negativi:

The software's pricing may be considered high.

Alisha
Sales And Marketing Specialist (Filippine)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

My personal review for Social Intents.

4,0 2 anni fa

Aspetti positivi:

This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.

Aspetti negativi:

Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

shivasish
student (India)
Ricerche di mercato, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The platform has functionality like live chat, chatbots, and email integrations.

4,0 2 anni fa

Commenti: A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.

Aspetti positivi:

This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.

Aspetti negativi:

Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Social Intents review

5,0 2 anni fa

Aspetti positivi:

Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use.

Aspetti negativi:

It does not offer some advanced features but it's still fine, still a good platform.

Kenny
Call Center Manger (USA)
Relazioni governative, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great Collaboration

5,0 4 anni fa

Commenti: Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Aspetti positivi:

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Aspetti negativi:

Was not initially able to support our volume. This was corrected quickly.

Alternative considerate: Zendesk Suite

Software precedente: CXone Mpower

Utente Verificato
Utente LinkedIn Verificato
Forniture e materiali, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Great integration for any business using teams

5,0 3 anni fa

Aspetti positivi:

Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!

Aspetti negativi:

Great if you just want to add live chat to your website, but there are other options out there that offer more.

Alternative considerate: HappyFox Help Desk, Smartsupp e LiveChat

Russell
Web Developer (UK)
Gestione formativa, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

DC's use of Social Intent

5,0 4 anni fa

Commenti: We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Aspetti positivi:

Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Aspetti negativi:

Could have a few more facilities out of the box.

Baylor
Front Desk Assistant (USA)
Gestione formativa, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great support

5,0 4 anni fa

Aspetti positivi:

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Aspetti negativi:

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.