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Informazioni su Lightspeed Restaurant

Questo sistema per il punto vendita offre ai panifici il gusto dell'efficienza. Tieni traccia delle tue vendite, forma i dipendenti e prendi gli ordini da qualsiasi luogo utilizzando un iPad.

Ulteriori informazioni su Lightspeed Restaurant

Aspetti positivi:

The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked.

Aspetti negativi:

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Valutazioni di Lightspeed Restaurant

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,3
Caratteristiche
4,2
Rapporto qualità-prezzo
4,2

Lo consiglieresti?

8,4/10

Lightspeed Restaurant ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 204 recensioni degli utenti di Capterra.

Hai già usato Lightspeed Restaurant?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (204)

Ondrej
Ondrej
Software developer ; bike mechanic (Canada)
Utente LinkedIn Verificato
Sport, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best POS I've used

5,0 2 anni fa

Commenti: We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier.

Aspetti positivi:

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Aspetti negativi:

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

Malcolm
GM (Canada)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Choose Lightspeed!

4,0 3 anni fa

Commenti: Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Aspetti positivi:

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial. Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery. And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Aspetti negativi:

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Rocco
Operation Manager (UK)
Industria alberghiera, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good POS option

4,0 2 mesi fa

Aspetti positivi:

Lightspeed is very easy to use and very intuitive for staff

Aspetti negativi:

Inventory is limited and not suitable for businesses with a big listing of products

Risposta di Lightspeed

2 mesi fa

Hi Rocco, Thank you for your feedback! We're glad to hear that you find Lightspeed easy to use and intuitive for your staff. We're constantly working to improve our inventory features to better accommodate businesses with larger product listings. Your input is valuable as we strive to make Lightspeed the best POS option for all types of businesses. The Lightspeed Team

Clif
Owner
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Not interested in much other than sales

1,0 7 anni fa

Commenti: Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped". I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Aspetti positivi:

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Aspetti negativi:

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business. Sales Team - Arrogant and dishonest Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves. Management - No concern for clientele.

Gosia
Owner (Australia)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

0 Support

5,0 2 mesi fa

Aspetti positivi:

Please note that I have subscribed to Kounta which at the time had good support in Australia. Since it has been taken over by Lightspeed support has gone down the drain. There is no knowledge and response time is unacceptable. Forget about using phone as the message clearly states if you don’t get connected to operator within 15minutes call will be disconnected.

Aspetti negativi:

Really bad support. It absolutely frustrating to have to chase my payments which are short. Waiting for answers for like 20minutes. Requesting contact with my account manager repeatedly for last four weeks. As a business owner I don’t have time to chase it. Resolutions should be fast and easy. I dread every tine that I have to contact their support.

Risposta di Lightspeed

2 mesi fa

Hi Gosia, We're sorry to hear about your recent support experience. We thank you for taking the time to share your feedback with us -- ensuring the satisfaction of our customers is paramount to us! Unfortunately, we are unable to locate your account in our system. We want to ensure that we address your concerns, so we highly encourage you to reach out to your Account Manager directly. We appreciate your time! The Lightspeed team

VAUGHN
Owner/Director (Canada)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

!!SMALL BUSINESS WARNING!! NOT FAIR

4,0 4 anni fa

Commenti: !!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.
I have not worked for or worked with a company that does not work fairly with their customers. I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.

Aspetti positivi:

The software is comprehensive. Many add-ons are available at high costs.

Aspetti negativi:

It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Risposta di Lightspeed

4 anni fa

Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS

Erin
Co Owner (USA)
Ristoranti, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Take the plunge, get Lightspeed

5,0 2 anni fa

Commenti: Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.

Aspetti positivi:

Ease of use, ease of setup, always someone to help available 24/7

Aspetti negativi:

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Toby
Manager (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

Lightspeed at the speed of light!

5,0 5 anni fa

Aspetti positivi:

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Aspetti negativi:

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Peter
Owner (Canada)
Ristoranti, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Fantastic POS

5,0 3 anni fa

Aspetti positivi:

Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.

Aspetti negativi:

Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.

SHELLEY
Manager (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Makes Perfect Sense!

5,0 3 anni fa

Commenti: We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

Aspetti positivi:

We are able to customize according to our needs. We utilize many of the components and are constantly learning.

Aspetti negativi:

Sometimes we have recommendations and submit them.

Gurjinder
Owner (Canada)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Definitely would not recommend. Over priced and impossible to cancel.

1,0 10 mesi fa

Aspetti positivi:

Easy to use but when compared to competitors like square, extremely over priced.

Aspetti negativi:

I would be very careful signing up, we have been trying to cancel for weeks now but have been given the run around. The sales team is supposed to reach out but we have been waiting. Now our next months payment has just come out. They are extremely difficult to deal with. Other companies have call centers based in the states but it does not seem as though lightspeed does.

Risposta di Lightspeed

10 mesi fa

Hi Gurjinder, We would like to sincerely apologize for your recent experience with Lightspeed. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected]. The Customer Success Team Lightspeed

Sean
Owner (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Not The Same Company They Used To Be

3,0 2 anni fa

Commenti: The first two years we used Lightspeed was awesome. Year three the software was failing weekly.
We went two weeks without the inventory purchase order system, because Lightspeed told us it was a probelm on our end. The deny they had problems. We went a long time without being able to process payments because a clitch in their system. I personally beleive they were growing too fast. It was clear that they accepted that they would loose customers through out the process.

Aspetti positivi:

When we started with Lightspeed it was awesome. There was a time I couldn't say enough about how much we liked Lightspeed.

Aspetti negativi:

As they grew and added features and modules the program always had serious deabilitating gliches. Their customers support went from A+ to F in three years.

Michael
Boss (Australia)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Disgracefull

3,0 2 anni fa

Commenti: Overall experience is disgracefully! There call center is in a third world country with poor phone lines and roosters crowing in the background! They only answer during the day, not when needed after hours.

Aspetti positivi:

Its hard to offer what is good when things are so bad! This system is designed by computer people who believe all their customers are as computer knowledgeable as they are. When they dont answer their phones its hard to give anything positive!

Aspetti negativi:

The Customer Service is Diabolical! I lost sales due to big glitch in the system! No one answers the phone, even at 6.30pm. They only deal with you through text!! This takes 10 times longer than is required. They are quick to take your money but offer pathetic after sales service!

Angela
Owner (USA)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Not for a bar and terrible customer service

2,0 3 anni fa

Commenti: Basically I’ve spent 3 months begging someone to help me figure out how I can best tailor the system to my needs. No one cares. Their system limps along at Best and they just don’t care. They also can no longer take tap or touch less payment.

Aspetti positivi:

Great gooey, product buttons adjustable, and reaction of buttons.

Aspetti negativi:

Customer service sometimes takes an hour to respond. Only level one available to speak. Cash drawers severely limited in features. My credit card processing is not working and Lightspeed knows says it’s a setting. They will look at it “next week” And they did take Google and Apple Tap payment but recently stopped

peter
CEO (USA)
Industria alberghiera, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Back end down for Two days - First line support ultra weak - Advance Reporting is basic

2,0 5 anni fa

Commenti: For basic questions they are great. When something goes into chaos you will be down and will just have to deal with it as they are slowwwwwww at resolving issues (could be a full days or a week) that have major affects on your business.
Be ready to manually have to do a lot of Reconciliation. And be ready to have High Blood pressure..

Aspetti positivi:

Fairly simple to use, super basic questions get quick answers.

Aspetti negativi:

First line support can be done by my 13 year old, Advance Reporting is more along the lines of Basic reporting, Found issues in Reporting where numbers do not add to be the same as Daily Reports (no answers). Support has a hard time following any type of logic instead they get hung up on stuff that has zero relevance.

Aenoy
Owner (Canada)
Prodotti alimentari e bevande, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best decision to go with LS

5,0 2 anni fa

Commenti: LS has contributed to the growth of our business. With their various integrations, they have made taking online and in-room orders very easy for our staff! LS has definitely helped us go through the pandemic!

Aspetti positivi:

Intuitive UI, very good customer service, A1 onboarding team

Aspetti negativi:

Splitting bills is very easy to do but I would love to be able to chose fractions of bills.

Greg
Solutions Consultant + Founder (Australia)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Kounta review from a "cloud integrator" perspective

4,0 9 anni fa

Commenti: I am a cloud integrator and have implemented a number of Xero + POS add-ons. I select Kounta for my customers purely on its hospitality focus and it's table management add-on. I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments. However, I feel that there is a lot of navigating around the 'back office' to get what you need to get done. The CSV data importers are good, but I still found I had to do many repetitive updates manually via the user interface that the importer didn't support. The user interface is a bit big and boxy for my liking but understandably some see this as a benefit if working off a tablet in a cafe most of the time. The client registration process was a bit tedious (maybe at least for us implementers/advisers) but when up and running my customers love the product. The POS register is really powerful and soon after becoming power users the only niggling complaint I get are small enhancements to customisations which are unfortunately locked down in the product anyway. e.g. layouts on receipts, dockets, shortcuts panel, etc. I have also been really impressed with Kounta's email support and communication on release notes. You can really tell they are working hard in making this product better and better. Personally, I would like to see more flexible pricing plans for store owners that have multiple (small-sized) cafes, which will hopefully encourage the greater use of bump screens for the Kitchen/Brewster and mobile registers where waiting staff can take orders + electronic payments at the table. Maybe I am just over the little pad and pencil. In short, I am a big fan of Kounta POS in food & beverage. Totally recommend.

Andrew
General Manager (Australia)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It is the only cloud based pos for hospitality I think we could use and run our business

4,0 7 anni fa

Commenti: It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way. We've grown in our understanding of our business enormously just reusing kounta

Aspetti positivi:

The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market.

Aspetti negativi:

Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky

Leanne
Owner (Australia)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Kounta for Cafe Use

5,0 7 anni fa

Commenti: We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate. The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed.

Aspetti positivi:

Overcomes the issue of staff not being able to read or do any math. Provides multiple copies of invoices so that service can easily be tracked. Allows lots of options to modify products which gives each client an individual experience.

Aspetti negativi:

Takes ages to set up if you have hundreds of products and options......but it is worth doing.

Nadine
Co-Owner (Canada)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best POS we had in 17 years of operation!

5,0 2 anni fa

Commenti: Easy to make change on our menu, easy to change the price, a really helpfull tool in our daily operations.

Aspetti positivi:

Easy to learn, easy to use, easy to make changes in the back office, simple.

Aspetti negativi:

The void that are made during a shift dont appear on the reading.

Jun
Owner
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Buggy and lack of support

1,0 7 anni fa

Commenti: Worst POS system ever. I would give zero stars if I could. Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released. While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period. Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register. Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation. If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it.

Aspetti positivi:

Simplicity of the features and simple pricing structure. We were able to view all the reports remotely.

Aspetti negativi:

Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.

Harkirat
owner (Canada)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Lightspeed Review

5,0 3 anni fa

Aspetti positivi:

I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.

Aspetti negativi:

I don't think there is anything I dont like

Glen
Assistant to the Director (Australia)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Works well and very simple to use.

4,0 6 anni fa

Commenti: Ease of use. Good reporting.

Aspetti positivi:

It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up.

Aspetti negativi:

There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

Emma
Director (Australia)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great product

5,0 6 anni fa

Aspetti positivi:

Easy to use Easy layout to navigate Colour coafing Can add photos of products Lots of addon options

Aspetti negativi:

Cost for multiple registers No learning platform for new staff Addons can be costly Account customer function could be better

Ronald
manager (USA)
Settore marittimo, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Lightspeed POS very helpful

5,0 2 anni fa

Commenti: I am very happy with this product

Aspetti positivi:

Being able to search a part, and track the sales of a part, is very helpful

Aspetti negativi:

Custom pricebooks need to be in correct format to load