Informazioni su Rooftop

Piattaforma di collaborazione creata per la gestione delle e-mail, l'assistenza clienti e la gestione delle attività.

Ulteriori informazioni su Rooftop

Aspetti positivi:

Non disponibile

Aspetti negativi:

Non disponibile

Valutazioni di Rooftop

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,8
Caratteristiche
3,9
Rapporto qualità-prezzo
4,0

Lo consiglieresti?

8,1/10

Rooftop ha una valutazione complessiva di 4,3 stelle su 5, calcolata sulla base di 9 recensioni degli utenti di Capterra.

Filtra le recensioni (9)

Valutazione del prodotto

Valutazione del prodotto

Ordina per

Hai già usato Rooftop?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (9)

Preston
Service Dept. Manager (Belgio)
Ingegneria meccanica o industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Very pleased

5,0 anno scorso

Commenti: We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Aspetti positivi:

Improved proactive follow-up & productivity. More detailed analysis on closure delay of tasks & other details.

Aspetti negativi:

Speed of the internal search engine needs improvement. Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move. It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Alternative considerate: Jira, Vision Helpdesk, SolarWinds Service Desk, monday.com, Keap e Wrike

Perché passare a Rooftop: User Interface - easy to use and quick start up Local company with quick service support

Risposta di EASI

anno scorso

Hi Preston, thank you so much for your review and for your precious feedback!

Musliah
Musliah
Human Resources Executive (Malaysia)
Utente LinkedIn Verificato
Istruzione superiore, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Rooftop is savior for project collaboration

4,0 3 mesi fa

Commenti: It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.

Aspetti positivi:

Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.

Aspetti negativi:

It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.

Louis
Field service technician (Germania)
Industria farmaceutica, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Most of the options are really useful, this app allows a very professional customer support

3,0 anno scorso

Aspetti positivi:

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Aspetti negativi:

Waiting time when charging a discussion.

Linda
Service coordinator (Belgio)
Macchinari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Mon quotidien a changé

4,0 anno scorso

Commenti: Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop

Aspetti positivi:

L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Aspetti negativi:

Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

Mohamed
Service Technical Support (Belgio)
Ingegneria meccanica o industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Bon outil

5,0 anno scorso

Commenti: Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Aspetti positivi:

simplicité, efficacité. bon support technique

Aspetti negativi:

petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante

Simon
syndic (Belgio)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

.

5,0 anno scorso

Aspetti positivi:

- Facilité d'utilisation - Interface web - Evolution du logiciel dans le temps

Aspetti negativi:

Rien pour l'instant

Utente Verificato
Self Employed (USA)
Utente LinkedIn Verificato
Magazzinaggio, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Rooftop, Is it for you?

4,0 anno scorso

Commenti: This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.

Aspetti positivi:

All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.

Aspetti negativi:

It can be a little slow to load and I would like it to have more mobile function

Sean
Field Service Engineer (Malaysia)
Macchinari, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Overall it is quite useful, but sometime it maybe quite slow.

5,0 anno scorso

Commenti: No comment from me, it is very useful overall

Aspetti positivi:

The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Aspetti negativi:

Some time it might very slow in terms of loading

Chris
Support Specialist (Portorico)
Macchinari, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great tool to capture every step of the journey

4,0 anno scorso

Commenti: Ability to track interactions with clients and quickly revert to previous discussions or promises.

Aspetti positivi:

One location to stare and document your daily interaction with clients

Aspetti negativi:

Find that the dates do not reflect properly when making changes.