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Informazioni su Constant Contact

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Aspetti positivi:

It also offers some excellent graphics solutions and allows you to configure your emails to also be mobile friendly.

Aspetti negativi:

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

Valutazioni di Constant Contact

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,2
Caratteristiche
4,2
Rapporto qualità-prezzo
4,1

Lo consiglieresti?

7,9/10

Constant Contact ha una valutazione complessiva di 4,3 stelle su 5, calcolata sulla base di 2.770 recensioni degli utenti di Capterra.

Hai già usato Constant Contact?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (2.770)

Caryl
Caryl
Executive Director
Utente LinkedIn Verificato
Gestione di organizzazioni non profit, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Email marketing made easy

5,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Simone
Università di Pisa (Italia)
Istruzione superiore, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

La scelta migliore per l'email marketing

5,0 anno scorso

Commenti: Siamo passati da Mailchimp e siamo rimasti completamente soddisfatti di Constant Contact.

Aspetti positivi:

Constant Contact è facile da usare con le sue visualizzazioni di elenco/calendario organizzate e le funzionalità di gestione delle campagne.

Aspetti negativi:

C'è spazio per miglioramenti nella sezione dei post sui social media, poiché gli utenti devono taggare manualmente altre pagine.

Romina
Segretaria Amministrativa (Italia)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Software molto valido

4,0 9 mesi fa

Aspetti positivi:

Costant Contact è un valido aiuto per la gestione delle campagne marketing sui principali social network

Aspetti negativi:

Non ho nulla di particolare che mi sia piaciuto meno. Forse a volte la difficoltà nel capire bene l'andamento della campagna marketing dalla lettura dei dati sintetici

Giulia
Consulente Vendite (Italia)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Tra i migliori che abbia utilizzato

5,0 anno scorso

Aspetti positivi:

Constant contact è uno strumento davvero utile per la funzione di e-mail marketing, agevole e intuitivo, molto veloce anche la programmazione

Aspetti negativi:

Non ho trovato alcun aspetto critico da segnalare

El houcine
Imprenditore (Italia)
Vendita al dettaglio, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Le mie mail con constant contact

4,0 anno scorso

Commenti: Ottima esperienza nel complessivo

Aspetti positivi:

Molto intuitivo nel suo utilizzo e aiuta anche le piccole attività a gestente le mail dei clienti

Aspetti negativi:

L’unica pecca a mio avviso è l’interfaccia che è molto minimal spero che venga aggiornato in questo 2023

Matteo
Fotografo e Grafico (Italia)
Fotografia, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

ottimo per Gestione invio email

4,0 anno scorso

Aspetti positivi:

Consente di gestire le mail da inviare automaticamente ai propri clienti

Aspetti negativi:

Durante il periodo pandemico, il servizio clienti non è stato attivo e non ha dato una mano a chi doveva lavorare con questo programma, di conseguenza il servizio va migliorato

Marco
Direttore Bar (Italia)
Prodotti alimentari e bevande, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Lo consiglierei

5,0 10 mesi fa

Aspetti positivi:

Software ben realizzato e molto utile per la gestione delle campagne di marketing, eventi, ecc.

Aspetti negativi:

Un po' difficile ambientarsi e trovare tutte le funzionalità all'inizio

laura
Consulente (Italia)
Consulenza manageriale, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Un ottimo strumento

5,0 anno scorso

Aspetti positivi:

La fruibilità, la semplicità d’uso e la possibilità di elaborare i dati di ciò che vale la pena fare

Aspetti negativi:

Non abbiamo al momento riscontrato inconvenienti, lo stiamo utilizzando comunque da tre mesi

Michael
Michael
Consultant (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Constant Contact is really fabulous for email marketing--we use it for all our opted in messaging

5,0 2 anni fa

Commenti: We set up a landing page with a form fill, ad traffic to the landing page. Constant contact handled email and responses for all of the opted in addresses, and kept the leads warm while we developed them. Excellent deliverability, easy to use, just a first class software.

Aspetti positivi:

I'm pretty familiar with email software, having used four different options extensively. Constant contact was the slickest interface, the most intuitive programming, and all of the features I wanted, without being too expensive or difficult to use.

Aspetti negativi:

I have nothing but good things to say about constant contact. If I had to find a thing I like least, it would be the confusion between campaigns and programming.

Stephen
Business Manager (USA)
Materiali da costruzione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Constant Contact is con-sistantly the best!

5,0 4 settimane fa Nuova

Commenti: I have been extremely pleased with this fine company. Constant Contact is my only connection with my prospect list, which has more than doubled since we started this Spring. I really can't see how I can do without my partners at Constant Contact.

Aspetti positivi:

The great deal of information available helps me to invest myself in my business. The customer service team is outstanding. No problem is too insignificant for the best efforts from the reps at Constant Contact. The templates are really inspiring and fully adaptable for my needs and the AI suggestions are really useful. This has really been the answer to my customer relations.

Aspetti negativi:

The multichannel campaigns are not as well supported by the knowledge bank as I would like. It is a new feature and I expect that there will be more helps coming soon.

Risposta di Constant Contact

2 settimane fa

Wow, Stephen! Thank you so much for rating your experience with us so highly!

Zachary
Operations Support (USA)
Vendita al dettaglio, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It Does The Job

3,0 2 mesi fa Nuova

Aspetti positivi:

Constant Contact handles the basic email marketing well and at a fairly low price.

Aspetti negativi:

Missing a lot of bells and whistles when it comes to analytics and integration to capture data points.

Sherri-Lee
Chief Fun Officer (Canada)
E-learning, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Constant Contact is an amazing platform with great support!

4,0 4 mesi fa

Commenti: Very satisfied, I have been with them for 10 years.

Aspetti positivi:

Easy to use, low price point, great support, always updating and creating better options to serve us better.

Aspetti negativi:

Sometimes the platform is glitchy, but they are always responsive to fix it

John Mark
Digital Marketing (Filippine)
Gestione di organizzazioni non profit, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to use

5,0 mese scorso Nuova

Commenti: I love that in constant contact we can integrate with various third-party applications and platforms, such as e-commerce systems, CRM tools, and social media, which enhances its functionality and allows for a more unified marketing approach.

Aspetti positivi:

Constant Contact provides detailed analytics and reporting features, allowing you to track open rates, click-through rates, bounce rates, and other key metrics. These insights help you understand how your campaigns are performing and where there is room for improvement.

Aspetti negativi:

Not being able to add high quality video

Gabriel
B to B Strategy Consulting (Colombia)
Servizi di informazione, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Dive deeper into digital marketing channels

4,0 2 mesi fa Nuova

Commenti: Best tool to define goals, target and develop a digital marketing plan that reaches the audience. It also provide direction for a given campaign and a framework for evaluating outcomes.

Aspetti positivi:

This tool is the centerpiece of my digital marketing activities. It represents products and brands in a clear and memorable way leaving a lasting impression on the target market. It is mobile friendly and easy to navigate. Has a great email marketing approach which sees to it that transition of leads into customers is smooth and effortless.

Aspetti negativi:

Everything is fine. It is an affordable tool to avoid the challenges faced in the digital world. However, the main challenge my colleagues have raised is the difficulty in cancelling the subscription. Some of them wanted to withdraw but it was hard for them.

Tracy
Sales Manager (USA)
Proprietà immobiliari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Why Constant Contact?

5,0 4 settimane fa Nuova

Aspetti positivi:

I give it double thumbs up since it has added features apart from marketing automation, which include CRM and landing pages creation.

Aspetti negativi:

It is quite pricey to buy domain at Constant Contact, but I have pointed from other hosting companies which works perfect for me and it is cheap.

Utente Verificato
Utente LinkedIn Verificato
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Constant Contact is a MUST for email marketing!

5,0 mese scorso Nuova

Commenti: Over all extremly pleased with the service and would highly recommend to anyone wanting to use an email marketing service to aid in there company.

Aspetti positivi:

I like the UI and UX design of the interface and how easy it is to establish custom emails and send-outs

Aspetti negativi:

I dont think there was anything about the product I didn't like.

Joel
Joel
OWNER DESIGNER (USA)
Utente LinkedIn Verificato
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

GOOD SERVICE

4,0 2 mesi fa

Commenti: MY EXPERIENCE WAS OK BECAUSE I WAS VERY BUSY AT WORK

Aspetti positivi:

THE ATTENTION YOU GET FROM YOUR COACH AND STAFF

Aspetti negativi:

THE PRICE WAS A LITTLE TOO NOT FRIENDLY

Jaclyn Marie
Hairstylist (USA)
Cosmetica, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Constant Contact

3,0 mese scorso Nuova

Aspetti positivi:

All my social media accounts linked to one account.

Aspetti negativi:

Difficult to understand how to use and post the correct posts and edit/delete posts.

Risposta di Constant Contact

2 settimane fa

We appreciate your feedback, Jaclyn. Our support team is here to help! Please reach out to us by sending a quick email to social_support[at]constantcontact[dot]com with your username, email, and a reference to this review so we can assist you with learning how to use your Constant Contact account and scheduling your posts.

Michelle
Development Officer (USA)
Gestione formativa, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Ease of use for Small Shop

5,0 4 anni fa

Commenti: The team was great in getting us set up as non-profit with reduced pricing. Using their analytic tools for our website and social media has been an added benefit for us.

Aspetti positivi:

Constant Contact is easy to learn, use and gather reports. The functionality is great and helps eliminate duplicating work. We love the ability to drop in a you tube video, conduct surveys and gather RSVPs.

Aspetti negativi:

Only frustrating part is being signed out of account, but still being able to make changes. You don't know that your time has expired until you go to save the changes.

Lisa
Executive Director (USA)
Gestione di organizzazioni non profit, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

We think of Constant Contact as one of our team members!

5,0 3 anni fa

Commenti: Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.

Aspetti positivi:

Constant Contact makes it super easy to stay in touch with our association members as well as to create various marketing campaigns.

Aspetti negativi:

The only negative I have is with pricing. While Constant Contact provides tremendous value, and offers fantastic savings for a subscription paid annually (which is a good thing) ... for us as a non-profit, it is easier budget-wise for us to pay monthly, so we are not able to take advantage of the bigger discount. It would be helpful if Constant Contact allowed those same savings to be applied for non-profits who pay monthly ... especially since we have been a long-time customer.

Eugene
Project Manager (USA)
Produzione di alimenti, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The Only Way to Stay in Touch with Clients

5,0 7 mesi fa

Commenti: Overall Constant Contact is by far the best email marketing platform we have used. After trying several other products there is no doubt that overall Constant Contact is the best product on the market today.

Aspetti positivi:

The platform overall is reliable, easy to use, easy to implement and is a great value for the cost. The ability to schedule campaigns, manage contacts, grow our social media followers and so many other features have made Constant Contact an integral part of our business.

Aspetti negativi:

Additional improvements to the user interface and the help sections would be useful.

Megan
Megan
Director of Guest Services (USA)
Utente LinkedIn Verificato
Tempo libero, viaggi e turismo, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Useful, Consistent, Not Always User Friendly

4,0 3 anni fa

Commenti: In general, I prefer Constant Contact over MailChimp, but it could be because I'm used to it (been using it for 10+ years) and because it's cheaper for the amount of contacts we have. I also like that I can do surveys through it. MailChimp also didn't seem any more user-friendly than Constant Contact when I tried to work with it a few times.

Aspetti positivi:

The email templates and survey features are really helpful. We can also connect their email lists into our website pretty easily. It's nice to have one paid service that sends out emails AND sends out surveys. MailChimp doesn't offer both features in one, so it's why I stick with Constant Contact. It's also cheaper than MailChimp for the amount of contacts we have. It's expensive, but it's the best one we've found.

Aspetti negativi:

It's not very user-friendly to make the edits I'd like in the actual emails I'm making. There aren't very many templates useful to us, so oftentimes, I end up making my own template and then saving it. The photos don't always load easily when I pull up our photo album, but it does eventually work when I mess with it a bit. My colleagues oftentimes have difficulty with using it as they're not as used to it as I am, so I wouldn't say it's user-friendly off the bat. It takes a learning curve for sure.

Lacy
Marketing Strategist (USA)
Opere pubbliche, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Outdated service

3,0 2 anni fa

Commenti: In general, Constant Contact feels like a software built decades ago that's bolted on features over time instead of a well-designed, intentionally integrated solution. Templates are old fashioned. Automations are limited. (For example, a welcome email cannot be a series.) Old sign-up forms are maintained, but weren't migrated to the new functionality, so we'd have to rebuild each one to modernize them. Custom contact fields are limited to text or date. Missing details like this add up to each project taking more time than it should. I suspect Constant Contact was a front-runner in the early days, but there are better email marketing solutions now at a similar or lower price point that offer a coherent, simple-to-use, and modern product. This was one of the first SaaS products I replaced with another service when I took over my job.

Aspetti positivi:

Drag-and-drop email builder is straightforward, and I appreciate the polling and RSVP functionalities. It's easy to collaborate with team members on the same projects (but not on a variety of projects -- see below). Overall the naming and location of items is intuitive, which makes it easy to find your way around if you've used other email marketing software. I like the ability to get a url to past email campaigns.

Aspetti negativi:

The templates and functionality are outdated, and it takes time to build out customized elements that fit with a modern aesthetic. Support is so-so; other service providers (such as MailerLite) have raised the bar with quick response times that Constant Contact just doesn't offer. This product works best for a single user or two. The list, segments, and tagging attributes offer flexibility, but they get out of hand quickly when used for multiple goals or by different teams. This email marketing service has been the hardest for us to keep clean. Additionally, there is a single unsubscribe form, which doesn't make sense when different teams use the same service. The search function for past campaigns doesn't work well, so it takes time to riffle through the list to what we need. This is how many of the features work: they're probably there, but it takes time to get what you need.

Jhonjerlyn
CEO (USA)
Proprietà immobiliari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

An excellent system to create campaigns and send them in a general way to registered customers.

5,0 2 anni fa

Commenti: The overall experience gained with this platform has been amazing, it has improved the marketing system within our company on a large scale, giving them a system where we can easily understand the interest in those customers as well as measure all the responses from each on our campaigns. Sending campaigns from this platform is extremely easy, because we have imported all the contacts in these clients and it is only enough to press a button to send the specific campaign to all registered clients. This platform also has an excellent integration system, which has allowed us to integrate this system, to the CRM platform, to be able to carry out negotiations by transferring the clients obtained f rom the advertising campaign. I'm happy with the results offered with this platform, it has helped me to obtain an excellent return on inverstment for the campaign created.

Aspetti positivi:

Constant Contact is a great platform to create all kinds of advertising campaigns, and send them to all the necessary clients, its capacity to create campaigns is superior to the competition, which helps the campaigns to be unique, with a quite different design. What I like the most about this platform is that it offers a different system to create advertising campaigns, within this platform you can create campaigns through code programming, and you can also create campaigns through the drag and drop editor, in this way, it will not be necessary that you have a programming experience, to create really attractive campaigns. Another thing that I like is that they allow nice real-time campaigns, I can see the progress of each one of them in real time, I can check how many clients have accessed the campaign and how many clients are missing to access it, like this as well as I can know from which region the visits to the campaigns come from. Lastly, I love the graphical analysis and diagrams that this platform offers me. I can see diagrams that help me predictively understand the trend that traffic is having in these campaings.

Aspetti negativi:

I really don't have any kind of problem with this campaign creation platform, at all times it has behaved wonderfully and has offered me a fairly stable platform, in which I can create campaigns from any device and you can monitor those from anywhwere, their accessibility is quite good and it offers a general panel, where all employees can access the same panel and create, edit and send campaigns from the same place. I'm satisfied with all the functionalities and features offered.

Marah
Marketing and Social Media (Giordania)
Ristoranti, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A central area to control all stages of preparing and publishing marketing campaigns

5,0 anno scorso

Commenti: It is good to have a wide range of capabilities that help in controlling all stages of preparing advertising campaigns and scheduling their publication through emails and social media platforms. With Constant Contact, we obtained comprehensive reports and analyzes that showed our ability to reach, and contributed to guiding us towards the required corrective actions.

Aspetti positivi:

Constant Contact makes it easy to create and manage email campaigns and customer satisfaction surveys from one central area. I like how the contact lists are prepared and the same campaign is customized to suit the interests of each list, which exempts us from preparing separate campaigns for each list as it is enough to take a copy of the main campaign and make adjustments easily. I also like that Constant Contact has a lot of powerful features, especially ready-made templates that can be modified easily, and I love how they add animations that catch customers' eyes. Scheduling is very efficient and enables us to set exact posting times. It also helps us a lot in managing posts on social media. Reports and dashboards are useful; through them, we can track openings and clicks, which gives us an informed view of the success of our campaigns.

Aspetti negativi:

There is nothing to dislike about Constant Contact; I just want more templates and ready-made components to be able to improve the quality of our campaigns, and some restrictions need to be removed so that we can export the data we need at once.

Utente Verificato
Utente LinkedIn Verificato
Gestione di organizzazioni non profit, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Constant Contact: Still a good option for nonprofits!

4,0 anno scorso

Commenti: Overall, despite my one negative experience, I still recommend Constant Contact as the go-to email marketing tool for nonprofits. It's affordable, widely used, looks good enough, has solid list management & analytics, and has decent customer service (aside from the one experience I described) with an instant chat option I've used many times.

Aspetti positivi:

As one of the longest-running email marketing tools out there, Constant Contact has gone through some growing pains over the years as it updated its design tools and features to get more in line with the newer competitors coming out, but I think it's still one of the best options for nonprofits. It may not be the cheapest option anymore, but the price is still reasonable compared to some other competitors, and they seem to have added way more features at the basic subscription level, like social media management.The email templates aren't the *best* looking out there, but they have become more modern-looking over time and are mobile-responsive. Many people don't realize that many of those beautiful emails you receive from big companies are not accessible to people with low vision who use screen readers or who don't have images displaying for various reasons (older email providers, slow internet, strict work email accounts that don't allow images, people being too busy to click on the "display images" button, etc.). This is because the majority of those emails are basically just a bunch of images with text in them, not text within the actual body of the email (which is what screen readers can read, and what shows up when images are disabled). Nonprofits in particular must be very conscientious about accessibility - sometimes your grant funding even requires it - so keep that in mind!Deliverability, list/tag options, and customer service were all fine (see 1 exception below).

Aspetti negativi:

This was several years ago now, but at a previous organization (a very small nonprofit with a budget of less than $500k and only 1.5 staff working on communications & fundraising), our account was reported as spam, and I didn't appreciate the way we were treated by customer service after that happened. They were borderline rude and treated us like we were intentionally spamming people, when it was clearly the result of either our small, overworked staff not having the knowledge of best practices in list management (e.g., not removing bounces regularly enough) or the fact that we simply had a somewhat ornery, older donor base who tend to report emails as spam rather than just unsubscribing. (Ugh.) I felt it was clear what had happened given the kinds of emails we sent (monthly e-newsletters and occasional event invitations and donation campaigns, no more than 1x week) and there was no justification for treating us like we were the same as scammers sending spam about Viagra to unsolicited lists. They didn't offer us any flexibility or even sympathy, and temporarily shut down our CC account until we did an opt-in campaign to confirm we had permission to send emails (even though we did only send emails to folks who had opted in previously). It was about a month before our largest fundraising event of the year, so this was a huge issue. I understand they must follow anti-spam rules, but the experience really sucked. A little kindness would've gone a long way here!