Valutazioni medie

  • Nel complesso
  • Facilità d'uso
  • Servizio clienti

Informazioni su ChannelAdvisor

Connessione e ottimizzazione del commercio per i migliori marchi e rivenditori.

Ulteriori informazioni su ChannelAdvisor

Filtra le recensioni (55)

Valutazione del prodotto

Valutazione del prodotto

Utilizzo

Ordina per

Hai già usato ChannelAdvisor?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (55)

Kristyn M.
Kristyn M.
SA Lead (USA)
Utente LinkedIn Verificato
Elettronica di consumo, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

BlueBoard = Love

5 3 anni fa

Commenti: Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much!

Aspetti positivi:

BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!

Aspetti negativi:

There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.

Risposta di BlueBoard.io

3 anni fa

Hello Kristyn, thank you for your super nice comment! We're glad we could steer your workflow towards more productivity. We'll strive to better communicate about our frequent updates to make sure no one gets lost!

Moshe D.
Director (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Powerful software but Expensive and hard to learn

5 2 anni fa

Commenti: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Aspetti positivi:

Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Aspetti negativi:

TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash. They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Risposta di ChannelAdvisor

2 anni fa

Moshe, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Randy B.
Owner (USA)
Arredamento, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Good software but not the best company

3 4 anni fa

Commenti: All in all it is good software but not the best company to work with.

Aspetti positivi:

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Aspetti negativi:

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

Bill U.
Bill U.
Owner (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Think twice before using ChannelAdvisor

4 3 mesi fa

Commenti: Once you get through the onboarding and support issues the software runs great. The cost starts to drain you after a few months, and you start to question yourself for getting into a 2-year contract. When my contact finally ended, I was paying over $2K a month. When my contract was up, they really didn't want to renegotiate. They just wanted to sign me up for another two years. It seems like the business model is to sign you up for two years and get as much out of you as they can with onboarding cost, monthly fees, and 2-3% of your revenue. ChennalAdvisor is a public company and to continue to show strong margins they just as well have you leave and bring on another newbie.

Aspetti positivi:

There is no doubt that ChannelAdvisor has some of the best software on the market which makes it very tempting. The software has a ton of functionality (Most you'll never use). It supports a lot of marketplaces and the mapping for those marketplaces is great. Built in Auto Pricer and a lot of other features.

Aspetti negativi:

Cost!!! Contracts!!! No Support!!! No phone support. Waiting days for email support. No help with onboarding unless you pay thousands They lock you in with a Long Contract I really don’t feel comfortable with and can't get out of. Crazy High monthly fees. When your revenue gets to a predetermined amount, they start to take a percentage of revenue on top of the monthly fees. The software is really complicated and most of the time it requires some level of support that's nonexistent. You may have to wait days to get a question answered and most of the time they will just send you to a help page link.

Cynthia Q.
MultiChannel Marketing & eCommerce Director (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

If you sell on more than one marketplace, you need this software

5 2 anni fa

Commenti: We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.
Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

Aspetti positivi:

Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort. Centralized and customizable product data management allows for maximum exposure with minimum labor. CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Aspetti negativi:

My only con for this software isn't the software itself - it's the support. Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

Utente Verificato
Manager (USA)
Utente LinkedIn Verificato
Magazzinaggio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great for many stores

3 3 anni fa

Aspetti positivi:

I liked how I could access all my stores on different platforms all in one window. It helped greatly when dealing with customers and made it very helpful for our customer service to handle orders accordingly back to the store especially for all the back-end stuff like editing orders and refunds. Made listings with platforms fairly quickly and then to each parent-child groups of SKUs.

Aspetti negativi:

Very complicated to use at first. Requires a lot of training to find out all the features.

Chary C.
Marketing (USA)
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Awful customer service for the over priced charge

2 4 anni fa

Commenti: Being able to manage large amounts of inventory on one system across several third party sales platform.

Aspetti positivi:

Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms.

Aspetti negativi:

It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later.

Risposta di ChannelAdvisor

4 anni fa

We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

Russell R.
Russell R.
Director (UK)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good system, highly recommended. Sits above other Channel systems.

4 4 anni fa

Aspetti positivi:

Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost.

Aspetti negativi:

That its purely for connection to sales channels. Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution.

Utente Verificato
Account Director (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Used it for years but had to move on

4 3 anni fa

Aspetti positivi:

ChannelAdvisor is a hefty program that can solve many problems for those selling online.

Aspetti negativi:

You can do almost anything, but figuring it out in their system is HARD. Everything feels more complicated than it needs to be.

Risposta di ChannelAdvisor

3 anni fa

We're sorry to hear that you found the software complicated. As noted, we do have a powerful program that can greatly help sellers. We are continuously working on ways to improve the user experience for our customers, and we appreciate your feedback

Utente Verificato
Channel Sales & Senior Customer Service Rep (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

ChannelAdvisor Enterprise

3 3 anni fa

Commenti: Very short period of time due to cost.

Aspetti positivi:

Loved all the abilities channel advisor gives on multiple channel functionality. Frees up time for me to do more.

Aspetti negativi:

The cost is incredibly high, kept trying to get it lower and was told that they couldn't/wouldn't. Can get the same service for cheaper with other companies.

Risposta di ChannelAdvisor

3 anni fa

Thank you for your feedback. We're glad to hear that you were able to sell on multiple channels and save time. We hope you will consider ChannelAdvisor in the future for your business needs.

Martin D.
IT Manager (UK)
Beni di consumo, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Seems like a great product but project support is abysmal

4 anno scorso

Commenti: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Aspetti positivi:

It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Aspetti negativi:

The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Risposta di ChannelAdvisor

anno scorso

Dear Martin, Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

Meena P.
E-commerce Director (USA)
Commercio all'ingrosso, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The Best platform for setting up your online marketplace business

5 2 anni fa

Commenti: I have shopped all around time and again to see what other competitors are coming up but I fail every time to learn anything new. Channel Advisor is so far the best in the industry and it always is top in its game.. be it simplifying new updates which may be daunting, keeping up with industry trends, adding features, extremely talented customer support and of course a very solid platform. I believe that they are the best in the industry and offer great value and service.

Aspetti positivi:

The platform is more easy to understand, solid and simple compared to its competition. Their customer support is extremely talented.

Aspetti negativi:

The only thing I would say is pricing. I wish I could get a better pricing based on a lower tier.. maybe they should encourage sellers who are starting out and give them a basic platform to Manage Inventory and Orders only.

Risposta di ChannelAdvisor

2 anni fa

Meena, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Cindie S.
Marketplaces Coordinator (USA)
Servizi ambientali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Logical Software that works well, but can be complex depending on your original data.

5 2 anni fa

Commenti: We use the software to pull data together from a range of sources since our systems are spread across multiple data points. This makes it more complex, but the software works in a logical manner. We don't use it for order management or stock, rather just as a system to transform and feed data to various marketplaces, and send orders back into our system. I took over a badly set up system and it has taken a year to sort the bad data from the good, and fully work through all of the issues from previous users at my company - the general consensus was that everyone hated CA because they didnt understand it. I actually find CA a logical and easy to use system. It has a lot of functionality and ability to be customised, and we have been able to automate a significant amount of our data flow and pricing strategies making us more effient.

Aspetti positivi:

Logical, plenty of Customization, helps with automation and efficiencies. I really like Channel Advisor , however it can become quite complex. When you understand the goal, and the software capabilities it is a great system and helps pull together and transform complex data, customizing it for each marketplace.

Aspetti negativi:

Once set up it can be hard to backtrack and redo the system, especially once its in operation. Important to get the data in the right way the first time. It's a tough program to hire for - it sits between IT, Data, and Marketing Content to some extent.

Risposta di ChannelAdvisor

2 anni fa

Cindie, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Kevin K.
Director of Pricing & Business Analytics (USA)
Vendita al dettaglio, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Simple, Yet Robust Marketplace Product & Listing Management

4 2 anni fa

Commenti: Mostly good experience working with CA. Their technical team is typically very responsive to support questions, but the development of new features to keep up with the marketplace channel could be improved.

Aspetti positivi:

Ability to customize product attributes to fit business needs and create custom, logic-based business rules to transform product information to the marketplace.

Aspetti negativi:

Listing revisions at times cause issues on the marketplace channel and lacks the full suite of features available native to that marketplace.

Risposta di ChannelAdvisor

2 anni fa

Kevin, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Josh S.
Marketplace Operations Lead (USA)
Vendita al dettaglio, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The only marketplace listing management tool I'd recommend

5 2 anni fa

Commenti: I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases. There are various ways the platform enables users to solve problems on their own; such as creating a customized FTP feeds and scheduling automated tasks. I've used two of the competitor's platforms, and neither come close to the flexibility and intuitive use of ChannelAdvisor.

Aspetti positivi:

The product listing templates are very versatile. You can create unique rules to manage all products, a group of products, or even a single product. This allows us to easily manage many different types of product's data, and configure exactly the way we want.

Aspetti negativi:

When your product catalog is small, ChannelAdvisor's inventory management tools run very quickly. When your catalog is hundreds of thousands of products, the response times can be painfully slow in some situations.

Risposta di ChannelAdvisor

2 anni fa

Josh, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Louis S.
Owner (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Thorough Software for Complex Requirements, Future Solutions Up & Coming

4 3 anni fa

Aspetti positivi:

You can nearly complete anything you want to within Channel Advisor, the user interface is a bit complex and likely overwhelming for new users. The ability to manipulate data to different markets through business rules and templates is incredibly useful, but requires a lot of back end mapping and fairly continuous work as marketplaces change requirements or add new attributes

Aspetti negativi:

After reviewing additional up and coming comparable software systems: Channel Advisor's user interface and ease-of-use is near the bottom, overall you can expect to pay 2-3x the cost of comparable solutions - if you absolutely need the ability to do utterly anything when manipulating data, sending feeds, etc you may need Channel Advisor

Ankit G.
VP of Ecommerce and IT (USA)
Produzione di apparecchi elettrici/elettronici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great tool to automate processes

4 anno scorso

Commenti: The application offers a lot of functionalities and offer features to automate various processes. We have about 1M+ listings across multiple channels, and no issues in terms of handling the load.

Aspetti positivi:

The portal is user friendly and have a lot of functionalities that can definitely save time and money. Shared inventory across the multiple channels comes really handy, find articles within documentation is super easy, support is knowledgeable in most cases.

Aspetti negativi:

The auto detection of categories on the third party channels needs a lot improvements. The category and subcategory valid values information provided lack details or not there. Also the lack of video tutorials.

Melissa B.
Director of Ecommerce (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Essential for our multi-brand business

5 2 anni fa

Aspetti positivi:

We represent multiple brands and channel advisor has allowed us to manage multiple brands across multiple online marketplaces. It has been so nice to have one central place to make changes that are pushed out to different marketplaces. I didn't think we would use the repricer feature much but I love it. We are now managing all of our advertising on Channel Advisor. It's nice to have one central place for all of this.

Aspetti negativi:

The software is robust and complicated at times. It would be nice to have phone support. Their email support can take a day or two.

Risposta di ChannelAdvisor

2 anni fa

Melissa, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Amir B.
Compant Director (UK)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good solid system

4 2 anni fa

Commenti: Very god experience and they help a lot. System was good and worked well and in some ways a lot easier than other systems. however they are expensive and do require a lot of investment to get features that come as standard with our similar systems

Aspetti positivi:

A good solid system that links with a lot of online marketplaces

Aspetti negativi:

The layout and feel of the system was not so user friendly and had to purchase lots of features/plugins that come as standard with our similar systems

Risposta di ChannelAdvisor

2 anni fa

Hello Amir, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Brayden S.
Marketplace Manager (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent Multi Channel Management Tool

5 5 anni fa

Aspetti positivi:

We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Aspetti negativi:

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

Yolanda W.
Ecommerce Manager (USA)
Settore automobilistico, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Make my life easier

5 2 anni fa

Commenti: Overall very good. I got all supports I need when problems arise. Will appreciate if more training/webinars can be provided for advanced features.

Aspetti positivi:

Channel Advisor is our most important tool for online business. Easy to use, lots of functions and features, customized reports that help me analyze our business.

Aspetti negativi:

There are some data I need but not downloadable - such as ebay Deals & Promotions sales details.

Risposta di ChannelAdvisor

2 anni fa

Yolanda, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Eskander M.
President (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Helpful software

4 2 anni fa

Commenti: Listing publication
Order management
Customer service support

Aspetti positivi:

Ease of use Enables us to open on more new marketplaces easily (actually made some intros for us)

Aspetti negativi:

Cost is high Sometimes not as responsive on the service side / issue resolution Doesn't always support all new features on marketplaces (besides Amazon), especially if they are optional

Risposta di ChannelAdvisor

2 anni fa

Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Troy E.
Operations Manager (USA)
Elettronica di consumo, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Channel Advisor is easily the best multi-channel software platforms on the market.

5 4 anni fa

Commenti: Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Aspetti positivi:

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Aspetti negativi:

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Risposta di ChannelAdvisor

4 anni fa

Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform.

Jacob B.
CEO (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Get your products listed everywhere!

4 5 anni fa

Commenti: ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.

Aspetti positivi:

Ease of getting products listed Multichannel solution

Aspetti negativi:

Customer service is lacking but improving Shopify connection isn't very good Inventory management is poor for using warehouse locations

Janiece C.
Brand Manager (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

One stop but steep learning curve

4 2 anni fa

Commenti: We are able to manage multiple retail platforms in a central location. This has made it easier for us to expand.

Aspetti positivi:

One-stop for item info / sales management / inventory management

Aspetti negativi:

There is a steep learning curve. It borders on too technical for an average retail user. The launch managers are great but as soon as a launch is complete and your question goes to the general bucket of "help" it takes a while to get answers and they aren't very thorough.

Risposta di ChannelAdvisor

2 anni fa

Hi Janiece, Thank you for this valuable feedback. We will share this with our team. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.