--- description: Scopri le funzionalità di ServiceChannel, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CMMS](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.it/software/38574/servicechannel Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/38574/servicechannel?page=2) > Ottimizza il flusso di lavoro, migliora la comunicazione e fornisci visibilità sulla manutenzione continua delle tue strutture. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 130 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza ServiceChannel? Marchi leader nella vendita al dettaglio, nella ristorazione, negli alimentari e supermercati. Funzioni specifiche: gestione delle strutture, gestione della costruzione, immobiliare, operazioni, finanza e servizi bancari, sanità, logistica, governo ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 130 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ServiceChannel - **Area geografica**: New York, USA - **Anno di fondazione**: 1999 ## Contesto commerciale - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, francese, giapponese, greco, inglese, italiano, olandese, polacco, portoghese, portoghese brasiliano, portoghese europeo, rumeno, russo, serbo, sloveno, spagnolo, svedese, tedesco, thailandese, turco, ungherese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Accesso da dispositivi mobili - Asset Lifecycle Management - Avvisi/Notifiche - Codici a barre/RFID - Creazione di report/analisi - Cronologia dei servizi - Database terzisti - Facility Asset Management - Fatturazione e contabilizzazione - Firma elettronica - Gestione degli audit - Gestione degli ordini d'acquisto - Gestione degli ordini di lavoro - Gestione dei calendari - Gestione dei fornitori - Gestione dei subappaltatori - Gestione dei tecnici - Gestione del deprezzamento - Gestione del lavoro - Gestione dell'inventario - Gestione della conformità - Gestione della manutenzione - Gestione delle apparecchiature - Gestione delle immobilizzazioni - Gestione delle ispezioni - Gestione delle parti - Gestione delle spedizioni - Gestione di contratti/licenze - Gestione di documenti - Gestione di incidenti - Gestione utenti - Manutenzione predittiva - Manutenzione preventiva - Monitoraggio dei cespiti - Monitoraggio del lavoro - Monitoraggio del progetto - Monitoraggio delle attività - Monitoraggio delle qualifiche - Pianificazione della manutenzione - Programmazione - Programmazione di infrastrutture - Promemoria - Quadro della attività - Rendicontazione e analisi statistiche - Risk Analysis - Third-Party Integrations - Tracciato di controllo ## Integrazioni (15 in totale) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software CMMS](https://www.capterra.it/directory/30032/cmms/software) ## Categorie correlate - [Software CMMS](https://www.capterra.it/directory/30032/cmms/software) - [Software di facility management](https://www.capterra.it/directory/30211/facility-management/software) - [Software per la gestione delle commesse](https://www.capterra.it/directory/30785/work-order/software) - [Software per manutenzione predittiva](https://www.capterra.it/directory/31023/preventive-maintenance/software) - [Software per la gestione patrimoniale](https://www.capterra.it/directory/10026/fixed-asset-management/software) ## Alternative 1. [MaintainX](https://www.capterra.it/software/179296/getmaintainx) — 4.8/5 (1012 reviews) 2. [Fracttal One](https://www.capterra.it/software/159911/fracttal) — 4.6/5 (1773 reviews) 3. [Limble](https://www.capterra.it/software/162600/limble-cmms) — 4.8/5 (739 reviews) 4. [Jobber](https://www.capterra.it/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Fiix](https://www.capterra.it/software/74916/fiix) — 4.5/5 (628 reviews) ## Recensioni ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 ottobre 2017* | Vendita al dettaglio | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Inconvenienti**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Louis Vuitton and Servicechannel" — 5.0/5 > **Alan** | *11 febbraio 2025* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Key strategic partner in keeping each of our homes of Louis Vuitton a luxurious experience. The Servicechannel team are true partners in understanding our needs and working with us on doing all as well as allowing us to stay on budget. All are professional, kind and genuine in their care for us as a client. > > **Inconvenienti**: There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue. > > With just about 9 years working with Servicechannel, our overall experience has been strong and a true partnership. From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors to make each a luxurious environment to work and shop at. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 aprile 2015* | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Inconvenienti**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *6 gennaio 2026* | Industria edilizia | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **Inconvenienti**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 dicembre 2025* | Produzione di apparecchi elettrici/elettronici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Inconvenienti**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/38574/servicechannel?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/38574/servicechannel) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati