Informazioni su Mindbody

MINDBODY semplifica la pianificazione, l'aggiornamento o l'elaborazione degli appuntamenti per te, i tuoi stilisti e il personale del tuo salone, tutto da un'unica schermata.

Ulteriori informazioni su Mindbody

Aspetti positivi:

I like how easy this software makes it to reserve a spot in a workout class and cancel a reservation if need be. I also like how the price of classes is made known and shown very clearly.

Aspetti negativi:

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Valutazioni di Mindbody

Punteggio medio

Facilità d'uso
3,8
Servizio clienti
3,8
Caratteristiche
4,0
Rapporto qualità-prezzo
3,6

Lo consiglieresti?

7,2/10

Mindbody ha una valutazione complessiva di 4,0 stelle su 5, calcolata sulla base di 2.670 recensioni degli utenti di Capterra.

Hai già usato Mindbody?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (2.670)

Allison
Allison
CEO
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great for certain things

4,0 8 mesi fa
Sottotitoli in italiano disponibili nel lettore video
Greta
consulente (Italia)
Sport, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Ottimo per realtà grandi

5,0 6 mesi fa

Commenti: Ottima

Aspetti positivi:

Internazionalità della ricerca e del pubblico utilizzatore

Aspetti negativi:

Costi elevati rispetto al ritorno di comarketing

Nap
Nap
CTO (Filippine)
Utente LinkedIn Verificato
E-learning, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

MindBody Could Be Your Friendly Guide to a Thriving Wellness Business!

5,0 mese scorso Nuova

Commenti: What I like about MindBody is that you can focus on your business. MindBody is a fantastic software solution for businesses in the wellness industry. It offers peace of mind, a responsive support team, and takes care of all your backend needs. While it might take some time to learn the ropes, the benefits definitely outweigh any minor drawbacks. If you're in the market for an all-in-one platform, I'd highly recommend giving MindBody a try!

Aspetti positivi:

Pros:Peace of mind: I've gotta say, one of the best things about MindBody is the sense of security it brings. It's comforting to know that the platform takes care of all the backend needs for your business, today and in the future. You can trust it to grow with you and adapt to your changing needs.Responsive support: If you ever run into an issue with MindBody, their support team is on it! Just get in touch with your SAM (Success Account Manager) and they'll help you sort it out in no time. No problem is too big or too small for them to handle.

Aspetti negativi:

Cons:Honestly, there isn't much to dislike about MindBody. But if I had to nitpick, I'd say that it might take a little time to get the hang of the platform. However, their helpful support team makes this learning curve a breeze to overcome.

Alternative considerate: Fresha

Perché passare a Mindbody: Pricing.

Jose
Personal trainer (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Membership management software

4,0 2 mesi fa Nuova

Commenti: Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to book client appointments. Additionally, it is used to provide our clients access to their accounts so they may make payments, sign documents, and book their own appointments. It enables a smooth transition for first-time clients and speeds up the procedure by doing away with the documentation we previously used.

Aspetti positivi:

It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.

Aspetti negativi:

Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.

Alternative considerate: Genbook

Perché passare a Mindbody: I prefer the use of interface and the simplicity of the program.

Erica
Owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Buyer beware

1,0 2 settimane fa Nuova

Commenti: MindBody pulled a scam with me. I did an add-on service for the branded app and they failed to mention it would extend me into a contract. I was lied to in February about canceling my Video On Demand and that it was a contract and after four months of exhaustion, the truth was that it was month to month. Instead of doing the right thing and refunding the $400 they owed me, they wanted to continue to "investigate" when I had all the emails. I was then kicked around to over 9 different support team members who told different stories each time I was emailed. MindBody will raise your rates without warning, increase credit card fees, and you cannot void any transactions so they can triple charge you. I wanted to cancel my subscription and I was told they wanted me to fulfill my contract I never knew I was in. The terms to cancel are month-to-month on their website to pull you in. MBO will give you a contract after lying to get you to sign up. I missed the date to cancel in March and they stole $400 from me and sent me on a four-month chase to get it back. I'm to hold my end of the bargain while they are free to steal and cause you headaches to just get your money back. If you get upset at any point, they will go on repeat with a script that someone from the top will give them. Don't sign up unless you have money and time to waste.

Aspetti positivi:

MindBody Online is expensive and has so many glitches your software will be a science project daily to get to work.

Aspetti negativi:

MindBody caters to large franchises and corporations. If you are a small studio, stay clear as they will treat you like a bottom feeder. The support team will never respond in a timely manner and you will be kicked around like a rag doll to the point of exhaustion. Payment does not apply correctly and membership setups only work until they do an update, which will force you to rewrite your contracts.

Mohammad
Software Developer (Giordania)
Software informatici, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Mindbody is your way to run your good life requirements.

4,0 3 mesi fa

Commenti: A good system to use and I do recommend it.

Aspetti positivi:

They way you book for a service is very good, the dashboards they have are very good on the system. The system provides an insight snapshot to what is going on today which is great.

Aspetti negativi:

The system may have issue when connecting at times and this might be due to few updates that they have been making.

Alternative considerate: Glofox e Vagaro

Perché passare a Mindbody: It has easy interfaces to use, does not require a lot of training. The cost is decent and fair compared to other systems.

Shreya
Shreya
Senior Associate Consultant (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

MINDBODY: Unleashing the Power for Your Spa, Yoga Studio, or Fitness Centre

5,0 mese scorso Nuova

Commenti: Having worked as a front desk employee at various businesses that use the MINDBODY system, including yoga studios, spas, and massage centers, I can attest to its efficiency and effectiveness. The software is designed specifically to meet the unique needs of these types of businesses and provides a comprehensive set of features for managing appointments, scheduling, and payment processing. What I appreciated most about the system was its user-friendly interface, which made it easy for me to quickly look up class schedules, book customers into classes, and process payments with minimal delays. Overall, I highly recommend the MINDBODY system to anyone looking for a powerful and reliable business management solution for their wellness business.

Aspetti positivi:

As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.

Aspetti negativi:

As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.

Shakeyla
Health Specialist (USA)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Driving the wellness industry!

4,0 mese scorso Nuova

Commenti: Software is good for scheduling appointments and making business run more smoothly on daily basis. However, the price of subscription and customer service need improvement.

Aspetti positivi:

Mindbody is effectively the most impressive and thorough programming that anyone could hope to find to assist with running your wellbeing and wellness organization. What many people may not know is that this organization is driving the charge to further develop wellbeing and wellness in this country. Having only one program that can accomplish such a great deal is an enormous in addition to concerning straightforwardness and thriftiness. In particular, it is extremely ideal to have a POS, planning programming, and web based booking across the board. Client assistance is very great. I never needed to look out for hold for longer than a couple of moments. Once in a while the assistance takes more time than appears to be needed and is hard to understand, however I feel that is more than shortcoming of this to some degree tangled programming than the genuine client care itself. The product is effectively open from anyplace. Mobile usage is great!

Aspetti negativi:

I accept on the off chance that anybody considers utilizing other programming, it is on the grounds that you are compelled to use a certain charge card organization with Mindbody. They attempted to carry out a portable devoted installment gadget called POYNT which has been frustrating. It is bothersome, yet I was enjoyably shocked to have the option to return for a credit. Customer service could be a whole lot better. Reps that I spoke with were unhelpful at times.

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Recommended | Ease of Use and Familiarity amongst users.

4,0 2 mesi fa Nuova

Commenti: Really great above all easy to use and recommended.

Aspetti positivi:

Really easy to use, all Yoga studios are connected VIA mind and Body which makes it super easy to use as its very familiar to al yoga goers and teachers.

Aspetti negativi:

User friendly but the look and feel might need a bit of an update to match more modern lively looking websites.

Jacqueline
Owner/hairstylist (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Mindbody review

4,0 2 settimane fa Nuova

Commenti: I think this is better for fitness places and I do not recommend for salons

Aspetti positivi:

It was easy and efficient to make appts.

Aspetti negativi:

It did not have an easy access to the business reports I needed. The customer service was not good.

Parth
Parth
Software Engineer (India)
Utente LinkedIn Verificato
E-learning, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Manage clients with the help of MindBody

4,0 2 mesi fa

Aspetti positivi:

1. Allow the business people to manage their beauty and wellness clients .2. Easy to use interface that required least training for the begineer3. Have an option of livestream that allow to connect to the customers

Aspetti negativi:

1. The price of premium plan is not that affordable .2. Need to add more customization into the user interface to make it more interactive

Imran
Imran
Team coordinator (Bangladesh)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Simplify Your Business Operations with Mindbody

5,0 2 mesi fa

Commenti: Despite the customer support and pricing drawbacks, I found Mindbody to be a valuable tool for streamlining business operations and increasing efficiency.

Aspetti positivi:

The mobile app is a helpful feature for on-the-go scheduling and management

Aspetti negativi:

One downside I experienced with Mindbody is that customer support can be slow to respond, especially during peak hours.

Alternative considerate: Vagaro e Zen Planner

Software precedente: BookSteam

Julia
CEO (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

Terrible software, terrible customer service

2,0 3 anni fa

Commenti: Customer service is awful. The message always says they have an unusually high call volume, so it takes hours to solve any issues, and half the issues the techs have never heard of it, so they just punt.

Aspetti positivi:

The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.

Aspetti negativi:

The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.

Edward
Singing Teacher / Vocal Coach (UK)
Musica, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

No Longer Suitable for Music Teacher; Expensive for Small Businesses

3,0 2 anni fa

Commenti: I have used MindBody for nearly 15 years, both as an administrator and staff/user, and I used to work in software. I used to love them and, early on, I would frequently recommend them to colleagues - the deployment phase was exceptional. However, they are not the company them once were - nor is their software as attractive, simple to use, or innovative as it used to be. The user-interface is very tired-looking, they are focused on up-selling to bigger clients who can afford and ignoring the smaller clients of which I am one. (Their costs are £100-450pcm basic, plus an additional £199 pcm for an almost essential mobile app, which puts it well out of range for a small business. Probably, importantly, the functionality is also possibly geared around larger yoga, hair-salons, gyms, etc. I am a music teacher. I think it's time I looked at a more tailored music teaching option.

Aspetti positivi:

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages

Aspetti negativi:

Old-fashioned user-interface (very web v.1); very expensive; limited functionality compared to competition (good functionality only available at premiums packages); current business model seems to be selling 'tailored' mobile apps at £199 pcm, which we all know is off-the-shelf code painted a different colour and without enough modifiable options to justify the expense). No longer market leaders; unaware of competition; mixed staff knowledge (their recent expansion means too many employees have severely limited knowledge, and I frequently get passed around 'experts' or stuck re-explaining my issues).

Alternative considerate: Acuity Scheduling

Perché passare a Mindbody: I chose MindBody 10 years ago when there weren't many better alternatives or industry-specific alternatives. There now are considerable options for music teaching software so I fear I must bid MindBody goodbye...

Ryan
Chiropractor (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Way too expensive for what you get. Currently the online booking App displays doesn't work

3,0 2 anni fa

Commenti: Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.) It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue. This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.

Aspetti positivi:

It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

Aspetti negativi:

First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.) The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly. The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible. The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.

Sharmila
President (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Mindbody Online transformed my business

4,0 4 anni fa

Commenti: I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Aspetti positivi:

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Aspetti negativi:

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

Alternative considerate: Booker

Perché scegliere Mindbody: Years ago, Booker offered me a free Ipad to switch to their company. They also promised cheaper monthly rates including merchant services processing fees.

Software precedente: Booker

Perché passare a Mindbody: Booker could not deliver. I would rather pay a little more (rates weren't too high back then) than pay for scheduling system that didn't function as easy as MBO.

Stephanie
Massage Therapist (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

MindBody Software is Mostly Great

5,0 4 anni fa

Commenti: Honestly, software is software these days. But my experience with MindBody is that the team of people they have behind the scenes is absolutely phenomenal. They just put on the most amazing in person event called Bold, and I was so impressed I already bought my ticket for next year. They also do a yearly training on their software called MindBody University, and I have heard great things. I'm hoping that once I attend, I will fall in love with the software as much as I have with the people.

Aspetti positivi:

It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.

Aspetti negativi:

I do not find it intuitive, and sometimes it's glitchy and inconsistent.

Alternative considerate: Vagaro

Perché scegliere Mindbody: I needed more functionality than it provided. Honestly, I also tried Booker, Full Slate, and Massage Book.

Software precedente: Bookeo

Perché passare a Mindbody: It came recommended from my mentor.

Richard
Owner (USA)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Skip this overpriced, poorly designed software.

2,0 6 anni fa

Aspetti positivi:

The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

Aspetti negativi:

I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched. Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess. Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody. Training employees to use the system is extremely difficult. I finally gave up and just did the work myself. Their latest 25% price increase had me running for the door. There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.

Risposta di Mindbody

6 anni fa

Hi Richard, Thank you for sharing your feedback with us. We have been experiencing a higher than average call volume and have been actively working on improving wait times, including launching a 24/7 support Twitter account. We'd like to hear more about your feedback about your worksthips being oversold. Can you send us an email at [email protected] detailing your experience so we can investigate? We know that you have many options for business management software and we appreciate that you tried MINDBODY. We wish you and your business success.

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 10.000+ dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

MINDBODY REVIEW (Merchant user)

1,0 6 anni fa

Aspetti positivi:

First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. One thing I liked about the app is that it has many features that allow many ways to communicate with clients. They also have friendly training calls and the people are extremely nice. They seem to be from the west coast so they all seem very laid back, Cali style. They are excellent sales people who know how to get you to

Aspetti negativi:

First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. The company does not tell you how difficult the platform is. The fact that we need a trainer to show us how to use it should have let me know that I would require intense hands on training. The back end is difficult and the entire system requires lots of time. This is not a user friendly platform. Their customer service is the worst I have dealt with in many years. They do not offer refunds and if you do receive one, it is only done "At special circumstances" but it is not easy to obtain. The fact they say that there are no refunds is not good. They are mostly afraid that if you see the platform, you will steal their idea so they are more worried about their platform being stolen than making a customer happy. I was offered a free month because they guaranteed I'd be happy with their system. Unfortunately I wasn't and I decided to cancel with them. They never got back to me when I attempted by emailing their [email protected]. I also contacted [email protected] and requested cancellation. I had a chance to speak to a tech support on the weekend who told me that he would let them know to cancel my subscription. I contacted my trainer who also gave me heads up on how to cancel and let me know she would let them know on her end. I am currently waiting on the phone with them for 50 minutes for them to call me back because I am in cue. Their cue time was "first person waiting on cue has waited 50 minutes" so I am assuming that I am not next. Even after requesting for over one week to cancel, they charged my card eight days later. I called my bank and they said that they have dealt with them before on a personal level so their reputation is known to be difficult. Their default email I have received countless times is "Thank you for contacting MINDBODY®. Our team has been experiencing a higher volume of inbound contacts, which means that we may not be able to get back to you as quickly as we would like. We appreciate your continued patience during our peak season and we have some great help resources available online. You can access detailed FAQs, video tutorials, and more, click here to get started! All emails are saved and may be reviewed for quality assurance purposes." This is the email I received by support when asking to cancel, by clientcare. I am now waiting to cancel and I do not have the time to wait yet I need to in order to get my money back. Do not go with them for a trial unless you are ready to commit because they are extremely difficult to work with and will keep your money if you decide they are not for you.

Risposta di Mindbody

6 anni fa

Hi Azael- Thank you for taking the time to feedback about your time with MINDBODY. We apologize for your experience with wait times calling into our support team. We've been experience a higher volume of support requests and are actively working on solutions to improve wait times, including offering support through Facebook and Twitter for faster resolution. We see that you were able to successfully reach out Client Care team to cancel your subscription yesterday. While we understand your frustration with not being offered a refund, our Terms of Service do state that all fees are non-refundable. Thank you for trying our software as a solution for your business needs. We are sorry to hear that it didn't work out, but wish you the best in the future of your business.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

BIG MISTAKE

1,0 5 anni fa

Aspetti positivi:

None. This thing takes hours to set up - the numbers in the revenue tracker do not match up to the deposits in the bank account. We have to keep track of our own revenue and can't trust any of the numbers that show up in their tracking.

Aspetti negativi:

Horrific customer service - insanely high price increases - unethical business practices - For example - we decide to try out a new retention marketing program that they came up with. Sounds like a great idea, decided to test it out. It sucked, whatever, we tried it and just decided to discontinue it. No-can-do. Apparently, without telling us, trying out the new automated follow up program bumped us up to a completely different version of the software - we thought it was just an add-on service. Well the thing sucked and we wanted to go back to what we had, but they eliminated that. But they didn't even tell us that they had eliminated it before we switched back. So they switch us back and we are shockingly surprised when we lose A LOT of functionality. We complain that we were never told when we upgraded, or when we downgraded what the consequences would be. They don't care. So here we are losing money as a result, because we can't manually adjust prices when necessary and spending a significant amount of time doing things ourselves that our employees were able to do before. So we just agree to go back to the upgraded version only to find out that all of our membership contracts and autopays information is gone. I know we are not the only ones this has happened to. I smell a class-action lawsuit coming...

Risposta di Mindbody

5 anni fa

Hello, Over the course of the past year, we have been rolling out new packages to our customers, giving them at least 30 days notice about when their new pricing will take effect, and what their options were. We'd like to look into the feedback you made in your review, but unfortunately, because you provided your feedback anonymously, we are unable to confirm that is what happened. Could you provide your business details to [email protected]?

Kendra
Front Desk (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It's Helpful!

4,0 4 anni fa

Commenti: MB has been great within the yoga studio / fitness studio / wellness studio industry. I've been using it for years now, within different states / facilities, as well as using it myself as a client. Easy to use, but have a feeling there is so much my company is unaware of / not taking advantage of [some tools that could really benefit the company that we don't know exist]. I'm also not a fan of MB working with other companies who saw flaws in the system, and now charge extra $ to implement. Why can't MB just come up with these ideas themselves, implement within their software, charge an extra charge if you must, but keeping it all within MINDBODY [not also to FitGrid, ZipWhip, etc.]. Customer service could also use some work. Our company struggled for weeks trying to get hardware ordered. We were promised multiple efforts of help with no one actually able to assist until I finally made it to the MB BOLD conference and sought help. It took way too long for us to give your company money for an item we wanted to order to benefit our sales.

Aspetti positivi:

The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

Aspetti negativi:

I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

Sean
Founder and Executive Director (USA)
Sport, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Considering Mindbody? BEWARE! They will say what you want to hear to get your credit card on file

1,0 4 anni fa

Commenti: TERRIBLE. They are misleading snake oil salesmen who are glad to swindle small family owned businesses without blinking an eye. Provided misleading and inaccurate information about functionality. THE WORST customer service when trying to make things right. They continue to charge my credit card multiple times after I canceled, leaving me to wait 30 days to get my own money back. They promised a full refund and decided to never refund a cent and they never followed up with me. The only reason I was able to get them back on the phone was because they kept charging my card! BEWARE: MINDBODY IS COMPRISED OF SNAKE OIL SALESMAN, CROOKS AND SWINDLERS

Aspetti positivi:

Robust feature list, aesthetics are ok.

Aspetti negativi:

The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you. I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season. The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws. When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back. They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money.

Risposta di Mindbody

4 anni fa

Hi Sean - Thank you taking the time to leave a review of your experience with MINDBODY. We do see that our accounting team issued a refund for the charges you received after you cancelled your account with us, and apologize for that happening. Your feedback has been sent to our Sales Management team for review. We wish you the best of luck as you grow your business.

Christian
Owner (USA)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.

2,0 6 anni fa

Commenti: I know now what to look for with a company. This is totally not a company I would do business with again. EVER.

Aspetti positivi:

It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.

Aspetti negativi:

Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

Alejandro
Alejandro
Owner (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Antiquated and not visually appealing , no app.

2,0 5 anni fa

Commenti: Automation and athlete tracking was not bad, although new software have picked up and improved on an original leader in the field. Data analysis and reports are good and accurate but not user friendly or visually appealing .

Aspetti positivi:

Software does a good job of keeping track of clients and their information and gives them a platform to reserve their spot

Aspetti negativi:

No app, antiquated on functionality and visually not appealing . One the leader in their field , the program has not changed its look since I first encountered it 15 years ago. There is no app for staff to use, there is no app to use as a check in station. Designed around a computer terminal one has to use a laptop and not able to use either Apple or android tablets as check in stations. the look and functionality has been lap by many programs that followed is such as zenplanner. Not only do other product has even a better user experience, but they beat them in pricing. They do many a la cart pricing when others include all the bells for far less price. Integration of email is only with a paid service when other allow you to integrate with services such as mail chimp free service.

Risposta di Mindbody

5 anni fa

Hi Alejandro- Thank you for leaving your thoughts about MINDBODY. We are happy to tell you that we have apps for both of the items you discussed in your review. The MINDBODY for business app allows staff to manage their schedules. You can read more here: https://www.mindbodyonline.com/business-app and here: https://www.mindbodyonline.com/blog/business-advice/software-features/how-the-mindbody-business-app-benefits-your-staff The Class Check-In by MINDBODY app allows your customers to check-in on an iPad, rather than needing a computer at the front desk, and some of our customers don't have a computer in their front-of-house at all. You can learn more here: https://www.mindbodyonline.com/check-in-app We're continuously evolving our products, and are happy to connect with you, if you have more questions.

Lorrie
Studio Owner/Instructor (USA)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Would love to find an alternative

2,0 6 anni fa

Commenti: It was relatively easy to setup and get going but I wished that I had more alternatives to test before putting my entire business on this. I am seeking an alternative.

Aspetti positivi:

MindBodyOnline is used across many studios so it is easy to use. It does most of what I want it to do but not necessarily without workarounds. I really wanted this to work but it's now getting my financials wrong and this is huge for me.

Aspetti negativi:

Very buggy. The phone app acts differently than the web browser application. It's making it nearly impossible to trust my appointments, sessions and payments for clients. I run my studio with the mobile app and it's getting increasingly challenging. As I am a small business, I feel that I don't have much weight to influence positive changes to the app through customer support. I've been told it's because I'm on an entry level version of the app and that if I upgrade I can get what I need. I don't feel that spending extra money after experiencing ridiculous price hikes over the past 2 years will help. I am desperately looking for an alternative to run my business. I've tried several times to talk with customer support and they are always very friendly and try to be helpful but I think they are limited to how the company is being run. I was told to email the CEO directly, I did that 3-4 times and my emails went unanswered. If there is anything I can tell you not to use: Referred by Relationship- It mixes packages and false payment information between those two clients Booking appointments by mobile app- It allows you to book and it automatically takes sessions from their package and reserves it for that session. When you check how many sessions they have left, it's not accurate because it already reserved these sessions so it looks like your client is due for payment when they are not. The web app does not do this!

Risposta di Mindbody

6 anni fa

Hi Lorrie- Thank you for sharing your feedback with us. We are actively working on improving our mobile apps and recently released a refreshed version of our mobile app. Each level of our software does offer more features, and we do recommend that you use our Starter level or above. If you do decide to leave MINDBODY, please keep in mind that our Terms of Service require a 30 day written notice prior to cancellation. If we can help you at all as you consider your options, please let us know!

Lauren
Personal Trainer (USA)
Sport, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent at providing options, but slightly over-complicated

4,0 4 anni fa

Commenti: Overall, this product is a good solution for any gym or membership based company. I have not been able to find an option out there that has as many capabilities as Mindbody does, so I've chosen to stick with it. While it does have some inconveniences, it is a very reliable flexible software, which at the end of the day is the most important thing anyway.

Aspetti positivi:

The sheer range of things this program can do is extremely impressive. Having just one program that can do so much is a huge plus in terms of simplicity and frugality. Specifically, it is very nice to have a POS, scheduling software, and online booking all in one. You can have two computers set up at your gym that can handle everything. Extremely convenient. Customer service is pretty good. I never had to wait on hold for longer than a few minutes. Sometimes the help takes longer than seems necessary and is difficult to follow, but I think that is more than fault of this somewhat convoluted software than the actual customer service itself. The software is easily accessible from anywhere. Surprisingly, their mobile platform is actually pretty good!

Aspetti negativi:

The main Con in a word is Convoluted. Everything is multiple steps, navigating the software can be difficult, and the layout is not intuitive in the slightest. I strongly dread training new employees on this software. It usually takes me about two hours just to go through everything with them...It's a headache. Like anything else, it's not too bad once you learn it, but learning it is not fun. The POS is a little clunky. Processing is a bit slow- this was an issue even on a new computer. At my former employer, we actually ended up buying a different POS because we were so tired of putting up with the one built I to Mindbody. We still used the Mindbody one for class and competition registrations, but everything else (open gym admissions, merchandise, snacks, and drinks) went through the other system.