Recensioni su POS Nation for Retail

Life made easier

Commenti: This system has benefited us so much at McDonals, because it helps keeps us organized and up to date with everything that we may need help with or inventory on. It also makes it a lot easy for our crew too.

Aspetti positivi:

The most that I like about this software is that I am able to manage everything on this system at McDonald's. I can check times, check products and look at all the orders that had came through that day. Also with this system you are able to do schedules and make sure that the inventory is put in. With this system you can do just about anything even knowing the total sales for that day and month. This system helps keep everything together.

Aspetti negativi:

The only thing that I did not like was the fact that sometimes when I was trying to do an order, it automatically started rebooting itself and doing an update. It did not happen too often.

POS Nation Review

Commenti: I have enjoyed using POS Nation. With each fix or call to the tech team, I learn the system more and more. The POS Nation employees have been wonderful, and the hardware has held up well for the time we have had it.

Aspetti positivi:

I enjoyed the setup process. The instructor was great to work with, and very informative. The features within the system fit just about any scenario we run into. The ease of learning the system was also a relief.

Aspetti negativi:

I will occasionally run into issues finding the correct reports to run for specific information. Also, I have experienced "speed" issues with the system taking many seconds to finish transactions and open the drawer. However, both of these issues are resolved fairly quickly after calling customer support.

CAP for Grocery store

Aspetti positivi:

The promised ability to use my existing hardware which was not possible with any other grocery specific POS program.

Aspetti negativi:

It was not specific to the grocery industry and is not flexible in changing to changing needs within the grocery industry. For example, when an additional tax was imposed for telecommunication cards this program did not have the ability to differentiate it which would be required in order for me to report taxes to the state. Also, my own personal, custom gift cards cannot be processed through the system nor can I scan and process Major gift cards through this program.

Wonderful Step By Step Guidance

Aspetti positivi:

[SENSITIVE CONTENT HIDDEN] , our delightful Customer Success Manager, has been by our side since day one helping us get our new POS system up and running. We have found the software rather intuitive and easy to use so far.

Aspetti negativi:

Right now I am having a difficult time getting data I need from the Reports. This may be due to my inexperience with the new system.

sPORTING GOODS

Commenti: Love it

Aspetti positivi:

The point of sale is easy to use. Reports are great..

Aspetti negativi:

It kicks you out often but you can get rite back in. The inventory is complicated way to many steps

I could not have asked for a better system and company!

Commenti: My overall experience with POS nation is probably one of the best experiences I’ve had with another company. From day 1 everyone that I have spoke with at that company has done nothing but go above and beyond to help in any way they possibly can with anything that I needed. Their customer service skills were amazing. And that’s very hard to find these days. Every employee that I spoke with was not only extremely nice and amazing and helped with anything that i needed but you could tell that they all worked for a great company and took great pride in the company that they worked for. Which is also very rare these days. I have nothing but amazing compliments for this company! From the bottom to the top! I’m so impressed with

Aspetti positivi:

What I liked most about this software was pretty much everything. From the price, the free installation, the iCloud monthly service, the 24/7 help line, and the overall easiness of the system. Everything was customized for the products we sell. If there wasn’t a barcode, you could easily make your own button for the product. The ID option is amazing, it helps the employees on checking IDs for the sale of beer and cigarettes. The time clock for clocking in and out is very helpful as well. Along with the end of day report and all the statistics that it helps break down.

Aspetti negativi:

Your system is amazing and truly the only con I could actually think about would be to have a bigger font option on the screen or bigger square options on the main screen.

Tech Support

Commenti: CAP POS is great to use but I notice they are few little things as end user myself, we need tech support to help us get though some of glitch & add-on products to the POS sooner & less wait time.
I am always please & special thanks to [SENSITIVE CONTENT HIDDEN] , he have always help solve all issue I encounter in just one call, his knowledge of this software is second to none.

Aspetti positivi:

We have been using Cap software for many years & I found it's easy to use, it have many options available that business manager would love to explore it for their business. I hope CAP will post more video in how to explore all the great feature in it.

Aspetti negativi:

I can't find much of what I like least about this software but I do hope the wait time for tech support is shorter, retail business POS can't be down for too long customers have least patient when system have a glitch and tech support can't be reach right away.

Support and ease of use top notch

Commenti: Smooth. Wonderful.

Aspetti positivi:

The tech support is top notch; knowledgeable, available, and friendly. Integrating to this system from our old POS was smooth. I can’t speak highly enough of my experience with POS Nation. I can also say with confidence that using POS Nation has given me better data to help my business thrive.

Aspetti negativi:

We have had our system up for over two months and every hiccup along the way has been smoothed out through experience or tech assistance. As with any new software, getting used to it takes a minute. The clock in/clock out feature is very easy for my employees to forget, so we do not use this feature.

POS

Commenti: We use this for detail business reporting also it has all features

Aspetti positivi:

It has a great detail reports also it is very User friendly

Aspetti negativi:

It has two sale rate reports and point of sale system

So helpful

Commenti: Very good. I've used other softwares and they generally have not held up as well as POS.

Aspetti positivi:

We used this software daily when I was working in restaurants. It made it so easy to log in customers' items, print off receipts, and pay the bills.

Aspetti negativi:

We had issues with it crashing occasionally, but that might have been our own servers and not necessarily the software's fault.

Would recommend POS Nation

Commenti: I know that when I call I always have someone who can guide me and answer questions. That is very much appreciated. Our Customer Success Manager, [SENSITIVE CONTENT HIDDEN] has been wonderful through this experience. He has been kind and patient. We really appreciate the fact POS Nation is a US-based company and everyone we speak to is here in the US.

Aspetti positivi:

All of our needs have been met with this pos system. We appreciate that the learning curve for the software was easy and the process of integrating with our existing business was efficient.

Aspetti negativi:

I would like to see a printer that prints tags for outside use, such as a tree tag. At the moment we are printing onto a smaller tag and sticking them to the tree tags.

Divey is the most knowledgeable person I’ve dealt with

Commenti: Excellent. Smooth and simple.

Aspetti positivi:

It’s simplicity and the fact divey can resolve any issues. Excellent conversion process.

Aspetti negativi:

Nothing at all. Everything is easier and better

My first POS

Commenti: For the most part, the service has been good. I accidentally ended up talking to someone on the east coast when I first began investigating the possibility of making this POS purchase, which is a challenge when I am trying to talk to someone on the west coast where I'm located. Anything that I need must be shipped from across the country instead of up the coast. But the people are friendly and helpful. Even if they insist I watch the videos in order to learn more about the operation of the system. That would be much easier if I actually had speakers on my machine or a place to hook them up, but I do not. Watching the videos on my home computer do not help, as I cannot practice what I just learned. Would I buy this again, knowing what I know now? Probably, although I think I'd do a little more research and ask a lot more questions first.

Aspetti positivi:

I purchased this POS machine and software in order to streamline our monthly sales and inventory. For the most part, it has met those needs satisfactorily. I like that I can look up sales info for specific days and track inventory during both the busy season and the shoulder season. Being able to spot trends is paramount to achieving success in any business, and that's one of the main reasons I wanted to use this software. Tracking expenses and profit/loss is also something I'm looking forward to doing with ease once I figure it out. Also, having an machine that links up to our online store and keeps inventory current is a major plus.

Aspetti negativi:

Oooh, this is gonna be a long list. It is not exactly user friendly or intuitive. Entering inventory is a pain in the neck. You must go through two separate screens in order to complete all the information on each item! I would much rather have a long list of things to complete on one screen than have to close out Style Matrix, go into Inventory Maintenance, find the item, fill in the missing details (part number, description for the price tags, web description, etc.) then print out the price tags (which is on yet another screen!) Also, there have been updates to the software that make some interesting changes, including having items go missing from the database and when I'm trying to ring up a customer and the machine insists that the item is NOT in inventory and would I like to add it now (even though I JUST scanned a barcode printed out by my machine) is super frustrating. Sometimes I just need to scan it for a third time before it recognizes the code and the purchase can continue. Also, the TS lookup is a hassle, as there is no way to tell if you're choosing the correct color or size in a style matrix situation. Also, when you get your online store together, the categories and departments are the opposite of what they are in the POS, which is horribly confusing, and you cannot easily change categories or departments. Don't even think about deleting one of them, because that is one button click from disaster. It gets ugly.

Review of Personnell

Aspetti positivi:

The customer support team, in particular [SENSITIVE CONTENT HIDDEN] has been awesome. [SENSITIVE CONTENT HIDDEN] was fantastic with getting my problem solved as quickly as she did. I hope that she answers any future calls we need to make.

Aspetti negativi:

Inability to add surcharge for credit card/debit purchases. Our credit card processing is through Payment Depot/First Nashville and the need to go to a separate screen and hit another key, while our customer is waiting is cumbersome and not efficient, either time wise or financially. We have been told that this is due to us using First Nashville, but it is hard to believe that a processor of this size is not set up in your system for this to be handled. Please feel free to contact me for further response.

[SENSITIVE CONTENT HIDDEN] WORKED WITH ME TODAY

Aspetti positivi:

[SENSITIVE CONTENT HIDDEN] TOOK HIS TIME AND ADDRESSED ALL ISSUES I HAD ON MY 4 STATIONS. LUCKILY HE WAS ABLE TO CORRECT ISSUES THAT WAS CAUSING MY SYSTEMS TO CRASH. HE WAS VERY PLEASANT AND TOOK TIME TO EXPLAIN EVERYTHING TO ME. HE WAS VERY HELPFUL AND IF NEED BE I WOULD LOOK FORWARD TO WORKING WITH HIM AGAIN...OTHER REPS SHOULD FOLLOW PATTERN..THANKS

Aspetti negativi:

SOMETIMES IT CRASHES....SOME AGENTS LEAVE ME WITH A BACKUP FROM 2017 WHICH IS CONSIDERED CRAZY BECAUSE WE ARE IN 2020...

System Support

Commenti: [SENSITIVE CONTENT] Called Tech Support team with PAX Machine issue!! [SENSITIVE CONTENT] hoped on the computer and directed me to do couple of troubleshooting and it was all fixed with in mins. Team is always helpful.

Aspetti positivi:

User Friendly!! Inventory management is super easy!! Tech support available 24*7!!

Aspetti negativi:

PAX machine disconnects too often!! only issue we have with this POS

CAP Software is good.

Commenti: Overall, great product.

Aspetti positivi:

Cap software easy to manage and operate.

Aspetti negativi:

Support during weekdays and during weekend ( Saturday) has lots of challenges. It’s hard to reach the support time.

Best POS For Liquor Store.

Aspetti positivi:

Easy to operate and maintain POS . [SENSITIVE CONTENT HIDDEN] are best in team.

Aspetti negativi:

Only future it has to be add like Daily Journal Reports so you can see whole day details.

POSNation Review

Commenti: Inventory is a breeze and balancing is a breeze!

Aspetti positivi:

The ease of use! I, the owner, and my staff love how easy it is to ring up customers!

Aspetti negativi:

I did not have any adverse things to say! It’s perfect!

In Brief

Aspetti positivi:

Too busy to go into detail. Works fine for what we need

Aspetti negativi:

So much for a quick review process... A little clunky for linking products

GREAT PRODUCT AND SERVICE

Commenti: WE HAVE HAD A GREAT EXPERIENCE WITH THIS COMPANY SINCE WE BOUGHT THE SOFTWARE. IF I EVER HAVE ANY ISSUES, POS ARE ALWAYS THERE TO HELP ME.

Aspetti positivi:

I LIKE THE EASE OF HOW THE SYSTEM WORKS. IM VERY IMPRESSED WITH HOW WE CAN KEEP UP WITH INVENTORY MUCH BETTER THAN BEFORE.

Aspetti negativi:

HONESTLY I HAVE NO DISLIKES WITH THE SOFTWARE

I worked as a server at multiple establishments that utilized a POS system.

Aspetti positivi:

This software allowed efficient customer service and quick delivery of quality product. It allowed the staff to communicate orders efficiently to the kitchen.

Aspetti negativi:

There really weren't many cons associated with this software.

NEW SYSTEM

Commenti: [SENSITIVE CONTENT HIDDEN] AND THE TEAM OF TECHS ARE EXTREMELY KNOWLEDGEABLE. IT WOULD BE NICE IF THEY WOULD SHOW ME WHAT TO DO INSTEAD OF LOGGING IN TO MY SYSTEM AND DOING IT FOR ME.

Aspetti positivi:

THE FUNCTIONALITY OF THE SYSTEM IS NICE.

Aspetti negativi:

I WOULD REALLY LIKE TO HAVE DAILY EMAIL NOTIFICATIONS WHEN STOCK ITEMS HIT ZERO. THIS IS CRUCIAL TO ANY BUSINESS I WOULD THINK.

Cash Register Express Review

Commenti: tech support is awesome.

Aspetti positivi:

user friendly. Easy to run reports and set up menu items. Easy for the staff to use

Aspetti negativi:

wish some things could be customized for the individual business

Extremely helpful, patient and courteous support technicians, sales reps and accounting reps

Commenti: No problems whatsoever.

Aspetti positivi:

User friendly. We are a culinary school, so the training mode is very useful.

Aspetti negativi:

a bit hard to figure out how to completely void guest checks and set up dining room tables