Recensioni su ClearDent

Cleardent software

Aspetti positivi:

Great software, easy to use, good customer support. We have immediate support if any issues come up

Aspetti negativi:

It is pricey.

User friendly and nice design!

Commenti: We are now able to view all EDI transaction/claims as they are kept in the patient file. We are able to send documents with encrypted passwords. We are able to do digital charting.

Aspetti positivi:

Has options for customization, easy to use scheduling and billing. Great reports for accounting. Seamless integration for Sirona xray sensors. All insurance EDI transactions are kept in the patient file for future access. Easy to shorten & lengthen appointments by pulling up & down on the appointment. Easy transition from previous software. Great training!

Aspetti negativi:

Unable to double click on items in drop box to preview the appointment. Few options for "grey notes" or Mark as it's labelled, would be nice to have color options & more customization. Unable to merge categories in documents for patient documents that were imported from previous software . Can only skip ahead + 1 mon, 3 mons, 4 mons, 6 mons, 9 mons or next day in calendar, would be helpful to be able to click skip ahead 1 week. It's too easy to "remove patient from database", extra security should be added. It's impossible to delete/move a document in a patient file if it was entered incorrectly after locked. Cannot choose email as preferred method of contact - only phone numbers. Preferred name doesn't replace legal name in schedule, it's added in to the appointment description but not bolded or another color to bring attention to staff. When a primary insurance changes or is removed from primary insurance holder, it still remains on other family members files, it should be removed immediately once primary has been updated. When exporting 1 xray, all existing xrays and photos are exported as well. Encrypted emails only have the attached document/file encrypted but not the email itself (can only encrypt documents/files - we thought the capability extended to any email sent through Cleardent). The fees to add on the option to text patienst is ridiculously expensive. When "confirming" appointments, the appt has a "C" but doesn't have the option to change color.

Cleardent Review

Commenti: For the initial training not enough training in the ledger . Would of liked more training.
Most of my learning was through trial and error and the support is wonderful.

Aspetti positivi:

Training videos and support. Patient chart, odontogram, perio charting, Linking the radiographs with specific teeth. Treatment planning from the odontogram

Aspetti negativi:

Medical history page: Would like a link for documents scanned with patient meds or something on the medical history page that allows to create a list of meds and update. The recare system: Need to have a 4.5 mos option. Would like the recall to update more effectively. The insurance company management is not ideal. There are a lot of limitations in many areas. From a dental prospective there could be improvement in several areas in managing information and retrieving information and linking information. Needs more input from dental providers especially when comparing other dental software. Options to color code font in certain areas. InAbility to color code statuses in treatment planning.

Office Manager: Using Cleardent 6+, chartless for 4 years. Victoria BC office

Commenti: My overall experience is very good. But just my few of my cons that I find frustrating.

Aspetti positivi:

Love the right click option to access all areas of the computer chart!! Easy to use, easy to learn. Lots of options that we haven't even begun to learn and never seem to have time for. Great that ClearDent has the option to customize per practice. The reports that I produce are very helpful. Support team is great, if someone cant help with the problem they do call back.

Aspetti negativi:

Ledger is a bit frustrating for my front end ladies, I don't find it difficult but the ladies at the front do and the patients definitely don't understand it. So requires to much explanation. I don't like the patient screen (no matter where in the program you are), it does not show the doctor that the patient sees on the top tab anywhere. Only in the personal screen. We have 4 dentist in our practice and it would be VERY helpful if the doctor they are registered with shows up at the top tab where there name is. In the insurance info screen, you offer the option of putting the fiscal year in for there plan. But soon as the year turns over the computer defaults to the calendar year. VERY frustrating, because now all the trouble we have gone through to collect accurate insurance info and put this into the persons insurance tab is now useless. So now all estimates are wrong and treatment planning is wrong if the patient is trying to stay with the confines of there plan limit. And it becomes a financial nightmare and angry patients. Wish that you could do minimal customization in the insurance tab. Eg: if a procedure is not covered on the policy the option was there to put that into the insurance screen somehow to immediately transfer that cost to the patient when submitting. EDI does not always give you a EOB sometimes just a acknowledgment. The small visual screen when submitting that the front end sees when the office is chartless. That could be a bit larger.

SPEED IN CLEARDENT NEEDS IMPROVEMENT ,

Commenti: Love the program, easy of screens and use and being able to get from one area to another . Good graphics , support seems better than a year ago . Love clearconnect . Need to know how to use it better . Patients are loving it .

Aspetti positivi:

The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs .

Aspetti negativi:

Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed. Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office . PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately. Would like to be able to get to deposit from schedule . Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed. Schedule should be able to get to screens in other areas as well as it is the main function . Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct

Pretty decent practice management software

Commenti: Overall it has been working for us. We hardly use the support so the yearly cost for that is a bit high I find especially when you add it up over the years. A per call charge instead might be a good option for them to offer for the offices that rarely call for support.

Aspetti positivi:

I like that everything is integrated - digital charting, radiographs, ledger and is easy to work with.

Aspetti negativi:

I didn't like that the EDI claims weren't automatically handled by the software into the ledger, but I hear this has been incorporated in a more recent version. Also sometimes upgrading to the new version taxes older computers so hardware upgrading is needed. That seems related to inefficient programming since this type of software isn't normally CPU intensive I would think. Maybe the more current versions don't require the latest and greatest CPU power. I don't know.

User-Friendly Software

Commenti: Their tech support is above average, although there's one particular guy I'd rather speak to most of the time (Vinod) because he handles call well & is really well-versed on the system. Do I get money's worth from using their software - it's an in-between of Yes & No? But I have no plans of switching to another software.

Aspetti positivi:

Easy to navigate menus. The software is well equipped and ready to interface with other applications.

Aspetti negativi:

I spoke to a tech support guy before, I was looking to generate a report (I just can't remember exactly what but it has something to do with cancelling appointments on schedule) but I was told that that item (detail) can't be generated. So I told him maybe you could suggest on your next meeting to have that included on the software for UAT. I don't know what happened since but I still can't get that report I was looking for.

Love ClearDent

Commenti: Benefits are the people who handle our support. I love how ClearDent is easy to use and learn. Team is an excellent support/trainer. I would like to have ClearDent visit or put out surveys on what offices would like changed within the software to continue to improve.

Aspetti positivi:

ClearDent is super easy to use. It has a lot of helpful functions that other programs do not have. The best part of ClearDent is the support team. They are the best. Super knowledgeable, and if they do not have an answer for you they will find out same day.

Aspetti negativi:

I would like icons that are clearer. I would like to be able to customize more within the software. I really do not like the charting area. It is slow and not easy to read. It would be helpful if it was more like a paper chart.

cleardent software

Commenti: Scheduling, charting, billing, notes are all great! Very happy with this product.

Aspetti positivi:

Cleardent is packed with features, and a secure software for dental offices. There's also an app, which can be used on your phone or ipad to access the schedule for an additional fee.

Aspetti negativi:

The charting of restorations , is a bit annoying, as it charts it in the worst case scenario which rarely happens for buccal fillings etc.. Whenever the software is updated, there seem to be glitches for the next month.

ClearDent

Commenti: Help to keep track of appointment, patient information and treatment progresss. Basic functions are OK but there are still inconvenient issues that need to be addressed.

Aspetti positivi:

Charting. Schedule. These are easy to use and navigate. The charting graphics could be better though.

Aspetti negativi:

Ledger is confusing to read and use especially when we have a mixture of assignment and non-assignment patients - not easy to distinguish between the two types of patients ans entering insurance cheque payments is confusing for frontdesk. It does not keep track of total fees charged year to date in the ledger so we have to add by calculator! Digital imaging is not completely compatible with ScanX. And not sure how to transfer radiographs between patients when radiographs were scanned into the wrong patient. When we print out xray or email Xrays, the file doesn’t include patient name - very inconvenient.

Review

Commenti: It does everything I need but my staff are the ones who run the program. I look at the charting and that is where it is disappointing to me.

Aspetti positivi:

Charting dental work drew me in until I used it.

Aspetti negativi:

Charting: The graphics on it are not accurate to what was done on the tooth. For example if I did a buccal restoration the whole buccal surface on the tooth graphic was marked as restored which makes looking at the chart graphic useless to me. Instead I have to read the notes to see what was done. The software is not Mac compatible (native).

Clear Dent - Software

Commenti: Scheduling is much easier

Aspetti positivi:

- Modern Look - Ease of scheduling appointments - Many different ways to go about getting into the pts profile/bill the pt out - Charting is very easy to work with

Aspetti negativi:

- Recall List - not user friendly - Reminder Email system flaws (pts not receiving them on time, them going out at the wrong time)

Good, but not good enough for the price.

Commenti: Good practice management software, does everything you need, but there are other softwares that are more aesthetic, cost less and have better technical support. But it does work and it is a great product, I just cannot justify the price.

Aspetti positivi:

I like all of the customizable search features when running reports.

Aspetti negativi:

You have to click 100 times more to get a task done compared to other softwares

okay software but could be better

Aspetti positivi:

real time compatibility with most insurances, especially with PBC

Aspetti negativi:

-quite rudimentary (ie: have to track items that are not covered by insurance manually) -some insurances only allow certain number of xrays or certain dollar value per year or they don't pay for fluoride or there's age restrictions

Staff favourite

Commenti: Overall it is a good experience

Aspetti positivi:

It is user friendly and my staff prefer it. We even tried to switch software after being approached by another company that was cloud based and our server was getting old and slow. We are happy to be back with cleardent.

Aspetti negativi:

Most of the things that are liked the least are not affecting my use of the program. Staff have said that the contacts are an extra step and should be able to be created from the treatment proposals and also booked from that screen.

Clearedent is easy to learn

Aspetti positivi:

Offers many features that make the day to day tasks much easier. Sends auto sms to clients, able to email X-rays directly from software, and allows for multitasking when working on multiple things at once.

Aspetti negativi:

Does not generate a lot reports needed to review progress of the practice.

our cleardent experience

Aspetti positivi:

Very user friendly. Transition from appointment book to scheduler was so easy.

Aspetti negativi:

The fact that i have to contact Cleardent to inquire of any software updates. We dont often need support so we dont contact them often. I had to ask if there was a more current version we should be on and it was about 7 updates behind. It would be nice that every time there is an update with the program of a dental fee guide that they contact us.

Want EFT back for patient payments

Aspetti positivi:

Very easy to use, it is an intuitive program. I like that we are able to have multiple windows open at a time.

Aspetti negativi:

Most recent update removed Electronic Transfer from the patient side. I do receive many electronic transfers from patients who's parent's live far away or if they don't have credit cards. I know this was a feature mainly for insurance EFT. But it is a function that I used quite frequently.

Most user friendly dental software

Commenti: We are solving billing problems with cleardent and simplifying our charting process with new and existing treatment

Aspetti positivi:

The ease of use, simple and easy flow from treatment planning to billing. The scheduler links flawlessly with the billing. Charting is fully customizable with everything from perio to restorative making treatment planning simple

Aspetti negativi:

Colour coding in the charting section could be improved

Excellent Comprehensive Dental Software

Commenti: very good experience so far

Aspetti positivi:

It is very easy to use and great for a busy practice with many templates that are fairly simple to set up.

Aspetti negativi:

Would like to have more endodontic templates available for examinations. Would like to see perio charting brought into the letter to the referring dentist

SmileViews

Commenti: user friendly

Aspetti positivi:

Almost every body has the same program and it’s easy to understand and familiarity wise for new staff.

Aspetti negativi:

needs to improve speed with regards to going back and forth to different screens.

Great dental software - very user friendly!

Commenti: Very efficient way to manage my practice

Aspetti positivi:

Ease of use. Charting is very good. Very user friendly for new staff coming into the office. Straightforward system - I like it much better than Dentrix.

Aspetti negativi:

Some things with charting and treatment planning are not ideal

Cleardent

Commenti: I

Aspetti positivi:

Each component of software is a separate entity

Aspetti negativi:

Takes a while to figure out where all the buttons are.

Average software

Aspetti positivi:

Bridging with the imaging software. Charting is easy to learn. Routing slip is a good tool to have.

Aspetti negativi:

Too clicky and ledger is very complicated. Can't personalize notes with different colours to highlight problems. Not all conditions in the charting section

Awesome dental software!

Aspetti positivi:

Their support is amazing! Really go out of their way to solve any issues your office may be encountering.

Aspetti negativi:

None really, cost could be cheaper if I have to write anything