Recensioni su Salesforce Sales Cloud

4,4 (17.505) Scrivi una recensione!

Informazioni su Salesforce Sales Cloud

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Aspetti positivi:

The dashboard is in every case exceptionally alluring and basic. The interface is delightful and generally has an excellent cost.

Aspetti negativi:

There are countless strides to having a total record, so this is definitely not a languid program. In case you will utilize it, focus on utilizing it, in any case, nonsense in, nonsense out.

Valutazioni di Salesforce Sales Cloud

Punteggio medio

Facilità d'uso
4,0
Servizio clienti
4,1
Caratteristiche
4,4
Rapporto qualità-prezzo
4,0

Lo consiglieresti?

8,1/10

Salesforce Sales Cloud ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 17.505 recensioni degli utenti di Capterra.

Hai già usato Salesforce Sales Cloud?

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Filtra le recensioni (17.505)

Cory
Cory
Agent
Utente LinkedIn Verificato
Assicurazioni, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great CRM

4,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Gabriele
Gabriele
Mental Coach & Trainer (Italia)
Utente LinkedIn Verificato
Coaching e formazione professionale, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Il miglior CRM al mondo? No.

4,0 anno scorso

Commenti: Se da una parte si ottiene una profanazione più efficace e completa del parco prospect/clienti, dall'altra porta venditori e commerciali a perdere molto tempo nella gestione dei dati.

Aspetti positivi:

La quantità di opzioni e servizi inclusi in Salesforce è probabilmente la maggiore al mondo, così come la profondità con cui si possono creare le schede per ogni cliente. L'interfaccia è piuttosto intuitiva anche se a volte macchinosa. L'integrazione con altre piattaforme e servizi è garantita pressoché in ogni scenario.

Aspetti negativi:

È semplicemente macchinoso e spesso le informazioni non si sincronizzano tra schede differenti: la sua profondità è anche la sua lacuna più grande, perché si perde praticamente più tempo a compilare ogni campo presente per far sì di avere profilazioni approfondite e complete che a segnalare un prospect come perso o nuovo cliente. L'assistenza clienti è assai vaga e rimanda ai tutorial per qualsiasi informazione, tutorial che non sempre rispondono alle esigenze di chi ha bisogno del servizio clienti e che quindi si trova spaesato nella gestione di un CRM che è un immenso pachiderma difficile da comprendere e digerire.

Daniele
Daniele
Media Consultant (Italia)
Utente LinkedIn Verificato
Marketing e pubblicità, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Gestionale a 360 gradi

4,0 3 settimane fa Nuova

Commenti: Lo uso quotidianamente, agevola il mio lavoro grazie alla capacità di aggregare i dati e le viste su tutti gli aspetti che mi permettono di svolgere il mio lavoro

Aspetti positivi:

Salesforce è un software estremamente adattabile capace di gestire tutti gli aspetti. Permette all'azienda di gestire la forza vendita e alla forza vendita di gestire i Clienti. Una cosa che ho apprezzato molto dalla sua introduzione è stata la capacità di adattarsi ai vecchi flussi, molto spesso frammentati su diversi sistemi, senza creare shock nel passaggio, ma con la possibilità di perfezionarli costntemente.

Aspetti negativi:

Essendo un software estremamente potente è necessario che si investa molto tempo nella definizione delle esigenze in modo che l'azienda che ne usufruisce possa sfruttarlo al massimo. L'implementazione di nuove funzionalità richiede quindi un certo tempo

Nicola
Nicola
responsabile tecnico-commerciale toscana (Italia)
Utente LinkedIn Verificato
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Software utilizzato quotidianamente e utilissimo ai fini della vendita e assistenza cliente

5,0 4 settimane fa Nuova

Commenti: Sono felice di avere questo strumento aziendale. Lo utilizzo quotidianamente e mi aiuta ogni giorno a eseguire al meglio il mio lavoro sia da un punto di vista tecnico che commerciale

Aspetti positivi:

mi piace tutto del software: gestione degli account, delle opportunità, dei casi in assistenza, degli assets.Ha un sistema di generazione dei report personalizzati ottimo

Aspetti negativi:

Lo preferisco nella modalità classica. La nuova interfaccia non è intuibile quanto la vecchia. Però si può switchare da una all'altra

Fabio
CEO (Italia)
Internet, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Veramente il miglior CRM

4,0 3 anni fa

Aspetti positivi:

Le possibilità di integrazione e di programmazione tramite API sono senza dubbio illimitate. Proponendo questo CRM ai nostri clienti ci si apre un mondo di opportunità.

Aspetti negativi:

Pardot è un software terribile dal punto di vista della funzionalità e dal costo spropositato in rapporto ad altri software analoghi

Sergio
Responsabile sviluppo (Italia)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

L’integrazione con altri applicativi è onerosa

5,0 2 anni fa

Commenti: La politica dei prezzi è da valutare attentamente

Aspetti positivi:

La gestione dei dati all’interno dell’applicazione è buona, così come la navigabilità e ricerca di informazioni

Aspetti negativi:

L’importazione dati dall’esterno attraverso archivi CSV non è funzionale, l’integrazione -in/out è onerosa. l’SOQL ha dei limiti e l’utilizzo forzato di Salesforce workbrench è impegnativo.

Gerardo
IWS Specialist (Italia)
Ricerca, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Teniamo di tutto un traccia

5,0 anno scorso

Commenti: Semplice e intuitiva

Aspetti positivi:

La parte di personalizzazione non è user frendly

Aspetti negativi:

la completezza di tracciature di diversi processi e il reporting sono il plus della piattaforma

Samuele
Samuele
It manager (Italia)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Il crm più completo

5,0 3 mesi fa

Aspetti positivi:

Il numero uno dei crm… ha tutto quello che serve ad una medio grande azienda

Aspetti negativi:

Forse si potrebbero far dei pacchetti meno costosi

Martina
Workforce staffing manager (Italia)
Consegna di pacchi/merci, 10.000+ dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Un software molto completo ma e’ necessario un training davvero oneroso

4,0 8 mesi fa

Commenti: E’ un sistema internazionale molto completo ma molto complicato

Aspetti positivi:

Il software consente un tracciamento completo che non permette dimenticanze

Aspetti negativi:

La sua completezza ovviamente prevede che per poterlo utilizzare al meglio sia necessaria una skill piuttosto alta, e questo non sempre e’ possibile per cui si rischia di utilizzarlo come qualsiasi altro software

Sergio
Process Engineer (Italia)
Elettronica di consumo, 51-200 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

CRM vendite ad alto potenziale

5,0 2 mesi fa

Aspetti positivi:

I vantaggi di questo potente CRM sta nella sua possibilità di personalizzazione per renderlo perfettamente "tagliato su misura" all' organizzazione di vendita ed alla tipologia di clientela e prodotto/servizio che deve gestire. La gestione degli aggiornamenti in cloud è sicuramente molto rapido ed efficace per tenere tutto il sales team perfettamente informato ed allineato

Aspetti negativi:

Software abbastanza costoso in quanti tariffe assistenza elevate

Utente Verificato
Content & Experience Manager (Italia)
Utente LinkedIn Verificato
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Piattaforma CRM incredibilmente potente e flessibile

2,0 anno scorso

Commenti: SalesForce è un CRM eccezionale, con moltissime potenzialità e funzioni. è stato fondamentale quando la nostra azienda ha iniziato a crescere in termini di contatti e possibilità di business, perché ci ha permesso di gestire un volume maggiore di lead e trasformarne un numero maggiore in clienti senza dover aumentare le dimensioni del team di vendita. Quello che non mi è piaciuto è stato il prezzo e usabilità e, sfortunatamente, i problemi iniziano non appena inizi a configurare il sistema, molto complesso e ha richiesto del tempo per essere configurato e questo di per sé ci ha messo un po' in difficoltà.

Aspetti positivi:

Non conoscevo SalesForce prima di usarlo in azienda, ma essendo così diffuso, non è stato difficile trovare qualche collega rappresentanti di vendita che sappia come utilizzare il software

Aspetti negativi:

La configurazione e l'impostazione sono complesse e richiedono tempo; L'interfaccia disordinata rende la navigazione e le attività semplici inutilmente complesse; La curva di apprendimento sembra non finire mai.

Arianna
Graphic design (Italia)
Design, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Consigliato ma costoso

5,0 3 mesi fa

Aspetti positivi:

Il CRM più completo con più funzionalità sul mercato

Aspetti negativi:

Il costo è troppo alto per le piccole aziende

Boyd
Salesforce Administrator (USA)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Salesforce: The Expensive Customizable CRM/Platform

4,0 3 giorni fa Nuova

Commenti: We use Salesforce both as a CRM internally and also a platform to release our web-based software. It's a solid CRM and a solid platform, but it does have some major limitations that really cause us to question our decision to go with Salesforce. The first is the lack of a native backup solution. Salesforce instead asks you to work with third-party backup solutions which are incredibly expensive. If you think your Salesforce licensing is expensive, wait until you ask for a backup provider solution. You are looking at thousands of dollars a month, which is price prohibitive for small companies. Salesforce will let you export your data weekly (not daily) but it's all just in plain CSV files. If you ever need to restore that data, it's nearly impossible. This is largely why the backup providers charge so much, because of the need to rebuild a complex database system with all the relationships, junction objects, etc.The software is extremely customizable, with the ability to create custom objects, fields, relationships on the fly. This is where Salesforce is remarkable -- their code and database renders changes on the fly, so you don't need to wait to use any of these. You can build a custom object, add fields, and start capturing data immediately. Missed a field? Add it and update your page layouts and keep going.However, bear in mind that every feature in Salesforce is also a hurdle.

Aspetti positivi:

Extremely customizable and extensibleEasy to build custom objects, fields, relationships between objects, etc.No-code Flows offer an ability to automate your system without resorting to Apex codeAppExchange offers multiple tools to expand your org's usability and integrate with other web-based applicationsMassive infrastructure and widespread adoption increases ability to interact with other web-based applicationsLarge 24/7 support teamPermissions are very granularStrong API support with capability to update org metadata using VS Code and other toolsHIPAA/HITECH/SOC certified

Aspetti negativi:

No native backup solution (and if you ever need to restore, good luck!)Very expensiveComplicated licensing and versions (Standard, Enterprise, Unlimited, etc.)Permissions are endlessly complex to configure and maintainEndlessly complex to maintain (private vs public list views, related lists, page layouts, lightning layouts, sharing settings, Flows, reports, dashboards, etc.)Salesforce make changes on a quarterly cycle which can impact your business processesInconsistent platform behaviors (Classic vs Lightning)Limitations can be incredibly frustrating, often with no workaroundsNot an ideal solution for small companies

Jamie
Chief Technical Officer (USA)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

A Business Essential for Success

5,0 2 mesi fa Nuova

Aspetti positivi:

Salesforce Sales Cloud product is an essential part of our day-to-day operations. Not only is it incredibly intuitive, but it also has so many options for customization to our business. I find that if I think of it, I can build it with Sales Cloud. There is always support if we run into any technical issues and training materials to aid in our implementation and learning processes. Overall, it's a great value for the money, especially when one considers that you can pay per license and pay significantly less than other products.

Aspetti negativi:

Sometimes, we could get so impressed with what Sales Cloud could accomplish that we would get carried away and over build what could have been a simple solution. It's important to understand your business thoroughly and get familiar with the tools so as not to overbuild.

Sam
Systems Architect (UK)
Ingegneria meccanica o industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

The best CRM in the world but comes at a price

5,0 2 mesi fa

Commenti: Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you think should be standard functionality, the fact it's so customisable and easy to use makes those additional headaches and annoyances go away.

Aspetti positivi:

Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well

Aspetti negativi:

It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost.

Cha
Cha
Technical Support Engineer 1 (I5) (Giappone)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Salesforce is one of the best programs that you can integrate into your company.

5,0 2 mesi fa

Commenti: It is incredible how this program has the ability to offer you a wide variety of options for the descent of a company and get many more sales that contribute to the business, Salesforce is one of the best programs that you can integrate into your company, from an excellent admiration and control of all your data until the management and correct interaction with all your clients, this program will reinforce the weaknesses that your work operation may have and will improve them to be your main virtues, in my work there is no other program more complete than Salesforce, Since there are so many possibilities that are achieved with the help of this amazing software, it makes my job much easier and more effective when starting.

Aspetti positivi:

This program presents a totally simple interface to work with and that each of its users can concentrate on increasing the sales of their business and the entry of new clients to the company. This program is an administrative space where all the processes and procedures can be built. with the purpose of the constant growth of the company, one of the best things that this program has is the control and domain that each of its users acquires at the moment of implementing Salesforce in their workplace, as well as being a program that focuses on the management of advertising and marketing of the company with the same purpose of generating many more sales and new relationships for the business, it is by far the best CRM that has a host of options and benefits for the company and for my development .

Aspetti negativi:

Without a doubt, the area and all the marketing functions can improve, we understand that it is not a program that focuses only on this area, but it can improve a lot in each of the new updates, this in order to reach more places and clients who are interested in our services and on the other hand it could be a bit complicated due to the amount of information to integrate certain contents multiple ways, in general I work very well and I like the performance of the program.

Marlyn
Marlyn
Marketing Operations Manager (USA)
Utente LinkedIn Verificato
Software informatici, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Build relationships with your customers and increase sales

5,0 6 mesi fa

Commenti: This platform helps me a lot to have all the information in one place, because it allows the seller to enter the system and process all the required information, and this makes it easier to provide the necessary information about sales, emails, responses, meetings, etc. All this information is in one place, helping me to review the progress that is made with the clients, as well as I can set warning alerts, if they visited it, how many times a week they visited it, if I bought in the last month even If I buy in the same year.

Aspetti positivi:

I like Salesforce Sales cloud because it helps us massively manage customers and manage the information of new prospects, it also helps us automate our sales process, because it helps us achieve business strategies, focused on customer relations. This platform helps us to have all the information of our clients in the company, since if a salesperson stops working for the company, they are prevented from having access to client information, since the system gives you the option to protect the information of your clients, this is done because each sales manager is obliged to file the information in the system, allowing the data to remain in the company and be used exclusively by the collaborators of said company, and in this way it can be resume customer relations and manage the customer again.

Aspetti negativi:

I have nothing against this platform, as it is there to help small and large companies to retain customers.

Utente Verificato
Marketing Manager (India)
Utente LinkedIn Verificato
Reti informatiche, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

All your sales and marketing needs under one umbrella

5,0 7 mesi fa

Commenti: Brought in a lot of clarity in forecasting sales and lead volumes
Made data storing organized. It is our one-stop-shop for all sales and marketing-related information

Aspetti positivi:

Helps maintain account and lead level data connected (hyperlinked) Easy storage of every information at all stages of the sales funnel Intuitive reporting and dashboard

Aspetti negativi:

High price Complicated implementation Customer support is not as great as HubSpot

Utente Verificato
Senior Product Manager (USA)
Utente LinkedIn Verificato
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Salesforce: 800 pound CRM Gorilla

4,0 7 mesi fa

Commenti: With the popularity and pervasiveness of Salesforce, it probably deserves a spot on most people’s shortlists. Its longevity and interoperability with many other line-of-business systems make Salesforce a solid candidate. However, I can think of many instances where an organization would be better served by a niche product such as DealCloud or HubSpot.

Aspetti positivi:

Salesforce is undoubtedly the 800-pound gorilla in the CRM realm. Investments into an ecosystem that is ubiquitous and ever expanding are usually calculated good bets. Salesforce itself offers many vertical and horizontal integrations, and there is no shortage of 3rd party products and service providers. Salesforce Trailhead, its online academy, offers extensive self-paced tutorials and courses at a very competitive price: FREE. So getting ramped up on Salesforce is relatively accessible.

Aspetti negativi:

Out of the box, Salesforce is more of a framework than a complete solution. Some level of configuration is necessary for all but the simplest implementations. While a well-planned implementation may fit like gloves, a mediocre one will hinder usability and user adoption. On top of its above-average licensing costs, the total of ownership tends to be the higher end.

Ed
CVO (USA)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Best Sales CRM

5,0 7 mesi fa

Commenti: My experience has been super amazing using their Concierge support rather than hiring a developer to assist us with the development of our org

Aspetti positivi:

The ability to integrate with such a large number of 3rd party apps and build the ultimate tech stack

Aspetti negativi:

The platform is so powerful and has so many features and functionality, the more complex your use case the odds are you'll need to hire an expert to build out your org

Avash
Avash
IT Director (Nepal)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Full Fledged CRM for Every Business

5,0 7 mesi fa

Commenti: My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.

Aspetti positivi:

While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.

Aspetti negativi:

I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.

Robert
Robert
Head of It (Australia)
Utente LinkedIn Verificato
Prodotti chimici, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Essential and Powerfull syste - If you can afford it

5,0 7 mesi fa

Commenti: it has been positive. We started with nothing so it's a large change managment component. But i feel it will make a large positive impact on our sales and customer service teams. We are integrating it with other systems (workflow, ERP) to get as much information in one place for our sales teams to be more efficient. There is so much powerful functionality it's taking time to bed everything down but it's a positive step for my company.

Aspetti positivi:

The customisation is incredible. You can change, add, update, reconfigure basically everything. There are so many standard objetcs to play witha nd then you can create brand new ones to fit your requirments. The possibilites are endless. It also has, hands down, the best online system training i have ever seen. Trailhead allows you to pick an area of interest, learn as you go, put your training into practical use in a dedicated salesforce org and then automated testing of what you have completed. Truly world class.

Aspetti negativi:

The possibilities are endless, dauntingly so. The intial configuration is time consuming and there is a lot of knowledge required to get the setup right. Doing it without a trusted 3rd partner is very difficult. It is also expesnive of course but really it's in the "you get what you pay for" category.

santosh
Software Engineer (USA)
Settore automobilistico, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Excellent SAAS Platform - Salesforce

5,0 7 mesi fa

Commenti: The overall experience with Salesforce Sales cloud was excellent. We are using Sales cloud to capture Lead generations using Web-to-Lead models, etc. A lot of features can be implemented using available out of box functions. There is less customization needed using the developers help to reinvent the wheel again and avoid more issues and downtime to release.

Aspetti positivi:

Salesforce has a lot of features which we can use right away and has the benefit to build many automations and integrate other systems on the Salesforce platform with less hassle and more reliable way. Salesforce provides more ways to implement new things in the system using best practices.

Aspetti negativi:

Salesforce support can be more quicker than current turn-arounds. The pricing could be less with purchasing more bundles in the Salesforce platform. The UI can be more better with changing color palettes and make the UI changes more quicker avoiding cache issues on the browser.

Brett
Sales Associate (USA)
Settore automobilistico, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The Only Sales CRM You Will Ever Need

5,0 8 mesi fa

Commenti: I would 100% recommend Salesforce to any sized company seeking growth based around goal-setting and team collaboration. Whether your employer has a team of 2 sales people or even 200, salesforce is the only sales tracking, data management CRM you will ever need as the accessibility and individual components that are offered to each individual user are an incredible value for what the true cost is to use Salesforce. Our overall sales have boosted an additional 20-30% as a result of switching over to Salesforce!

Aspetti positivi:

Salesforce is not only extremely user friendly but very beneficial to all sales associates within a set group as the reminders, sales tracking database, task manager, and calendar features have become integral components of each salesman's daily routine here at our dealership. Where we work in such a fast paced environment that's constantly changing and evolving, it's crucial to keep everyone on our Sales team on the same page regarding where vehicles stand within the sales/finance/service process to ensure we maximize every potential deal and are able to turn units as quickly and efficiently as possible with cost effectiveness in mind.

Aspetti negativi:

There are no cons to using Salesforce that I have encountered yet as the software has been incredibly useful so far in keeping my Sales team updated, punctual, converting more leads, and more invested in their work output but having daily reminder's set to to held each Salesman accountable for their daily tasks and follow ups.

Utente Verificato
Marketing Strategist (USA)
Utente LinkedIn Verificato
Servizi finanziari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Salesforce is your one-stop shop for all your sales and marketing needs

4,0 9 mesi fa

Commenti: It is a cloud-based CRM solution One of the greatest CRM systems available today is Salesforce CRM, and it truly is the best. An application designed to help with service management, marketing, or sales. Everything we do revolves around that. Previously, we've used various applications to provide our customers and accounts with a complete picture. Because of this, the manner we conduct business with our customers has changed. We can easily track and send out orders to our consumers because it's so simple! My favorite feature is how simple it is to use and how many devices it can connect to at once. It is used by many people to obtain training and education from several sources. It records everything that happens around it.

Aspetti positivi:

Salesforce CRM is one of the top customer management systems in the world right now. Because it reduces the amount of labor our employees must complete, this platform ultimately benefits our company's efficiency. This platform appeals to me due to its ease of use and appealing user interface. To make it even easier to use, personalizing this platform is a crucial part of the process. The slick dashboard displays the data in the most effective way possible for each section. With a few mouse clicks, even I can rapidly create my dashboard. We can maintain track of the company's growth and sales with the help of attractive and eye-catching reports. Changes may be made quickly and easily, and integration and deployment can be completed in a flash as well. I had no issues incorporating "DocuSign eSignature" and "Skype for Business" into my job. This platform is comfortable for me at work, and I use it every day.

Aspetti negativi:

- If Salesforce isn't used effectively, it can hurt a company's growth and development. This isn't a usability issue, but I believe that Salesforce should consult with all its customers about the unique units they require and make the system more extensible as the company expands. - More thought and planning are needed to make announcing more natural, as well as to value the equipment. If the dashboards were simpler to read, the interface would be more intuitive. Additional features, such as the ability to alter reports, would be welcome. The customer who made the record may no longer be with us. You can't make modifications to a record if the record owner is changed by an administrator.

Zanna
MD (UK)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Game changer when dealing with larger businesses

5,0 9 mesi fa

Commenti: Very good, staff were very easy to speak to and actually they really helped me find other software or even referred me to another company for something else that I needed. Staff were perfect and very knowledgeable and attentive

Aspetti positivi:

Integrating, once we set up our system and what we were going to use it for, this did a world of good keeping us organised. We were only a business of 4 when we started and knew fairly early on relationships with local businesses were key to us staying open, after an incredibly helpful and informative call with sales force it made things so easy to set up. I didn’t know how much CRM in a software at the time would help but after taking the chance and settling into it with the team it because a great tool to use, especially after we hired staff that were more knowledgeable about the software themselves. Managing our business accounts with sales force is the best thing we did.

Aspetti negativi:

It’s expensive and getting started we worried about whether we would be able to afford it long term but it pays for itself.