Recensioni su Track-It!

Track-It! 20xx: The next generation

Commenti: A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing.

Aspetti positivi:

The rewrite of Track-It! addresses a lot of previous concerns from reviews of 11.x and prior. It is 100% web based, has a mobile app, built in report writer and a strong ITAM offering with Client Management for Track-It that also has a CMDB, SLM, Remote Mgt, Patch & Deployment and allows you to easily manage your compliance.

Aspetti negativi:

Would be nice to be able to add custom fields, but there’s a number of custom fields available that can be removed from the form with the designer so not a major issue.

Excellent and Economical entry level and small business Help Desk tool

Commenti: I have been working with Track-It! for over five years now, happily watching how it continues to develop and evolve with each new iteration.
Track-It! is incredibly easy and intuitive to install and configure, and it comes out of the box with all the features that most small organizations need to get going with a Help Desk tool. It is best suited for organizations that are taking their first steps to go from a manual to an automated Help Desk system, organizations that have outgrown a basic, home-made help desk system, and any organization that requires a full-featured, solid and easy to use help desk system at an affordable price. Pros:
* Very easy to install and configure
* Very easy and intuitive to use
* Mature and very stable software (Version 11.4 as of this writing)
* Excellent technical support
* Excellent tips and tricks support from a very active users and developers community (through BMC's communities site)
* Economical, starting at under $1,000
* All-included, full-featured software. Includes Help Desk, Asset and Software License Management, basic Change Management, a Self Service Portal, and a Mobile Interface, among its many features.
* Includes the powerful Crystal Reports as its main built-in reporting engine. Cons:
* Limited customization options - may not be suitable for organizations with highly specialized needs.
* Does not support compartments / separate workspaces / multi-organizations configurations.
* No Cloud version available at this stage.
* Report Customization requires knowledge of Crystal Reports. This is fine for organizations that have CR experts on board, but requires some learning effort if no one is familiar with CR. Altogether, this is an ideal and very affordable tool for its target market. There are tools available that offer either more features or more flexibility, but either at a considerably higher cost, or at the expense of quality, stability and/or level of customer support.

TrackIT is an average product that has not changed much in 10 years

Aspetti positivi:

The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature...

Aspetti negativi:

Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere.

Good asset management software

Commenti: We manage several hundred computers, users, software licenses and a solutions database in our IT department. We use track-it to automatically audit all devices that connect to our network and keep track of where the item is and who it is assigned to. We also keep track of software licensing and help desk requests and tickets.

Aspetti positivi:

Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.

Aspetti negativi:

The Track-it audit function is sometimes a little buggy with older operating systems.

Excellent after training.

Commenti: Completely revolutionized our Help Desk and brought the level of staff knowledge up another level.

Aspetti positivi:

The application does so much. It allows you so many options for customization. The ability to not only track the asset, but also see a record of service desk requests is efficient and beneficial.

Aspetti negativi:

What's not to like? If I had to pick something I'd say that at times it can be a little sluggish, but that could be our network and not the application.

Don't track it

Commenti: I hate TrackIt. I've used lots of ticketing software in my time working in IT and this is the worst of the worst. I have been working to move away from track it for sometime.

Aspetti positivi:

There is nothing I really like about TrackIt. I have been trying to get my organization to move from TrackIt since the 2nd week I was in my position.

Aspetti negativi:

TrackIt is nothing like other software in it's class. It is old and outdated. I do not like it and I wish that the rest of my team would make the move away from it. Its hard to add end users depending on the version you are using (client vs web) And it always seams to be going down. There are a lot of options but unlike something like JIRA you actually need to learn how to use TrackIt. It is also insanely expensive. Not worth the cost

Track-it customizable

Aspetti positivi:

Track-It! is highly customizable from ticketing to asset management, to reports.

Aspetti negativi:

Integration Hiccups. Occasionally, integrating Track-It! with other systems can be a bit finicky, requiring extra troubleshooting.

Track-It Helps Me Stay Organized

Commenti: Our experience has been great! Helps delegate and track issues in an easy way.

Aspetti positivi:

Track-It Helps Me Stay Organized. I love being able to see all my assigned tickets in one spot and see the updates to the issues. The e-mail notifications are useful, too!

Aspetti negativi:

I don't really have any complaints about the software. We uses it daily and will continue to do so.

Track-it review

Commenti: I have been using track-it for over a year and what can I say it's an amazing product.
' Very easy to install and configure
' Track-it inventory is great it's scan the entire network and reports back
' Track-it auditing is one of the best features as you can audit hardware and software, which in turn help you keep track of software licencing
' Track-it support is fantastic , very helpful and quick to resolve any issues
' The calling logging feature is great for keeping track of ICT queries and running reports
' Overall it's a great product, you get value for money and it's easy to use

Aspetti positivi:

The Auditing feature

Aspetti negativi:

More reporting functions

Good Ticket tool your incident management process

Commenti: Our customer is using Track-It tool to record all their incident in their manufacturing process and we are able to work with Track-It because of them. It is a low-maintenance help desk ticketing tool and very useful for middle sized companies.Solid reporting functionalities to see what is the some main areas that looks more buggy. Good help desk product in my opinion.

Aspetti positivi:

User Interface is pretty straight forward. It allows you to easily manage your tickets. Provides a comprehensive reporting module which i like most.

Aspetti negativi:

When you want to add new audit steps or configure your current flow, it takes some time to completed.

Great product with lots of great features

Aspetti positivi:

The software is easy to use,. It has a client and web-based version, so that it can support all different platforms.

Aspetti negativi:

The full version (client) is very slow at times, especially when searching. This needs to be improved.

Good ticketing software for small businesses

Commenti: while it worked well it just didn't have the customization options that we required for our needs

Aspetti positivi:

It is a reliable ticketing software that works well for businesses that don't need a bunch of advanced functionality

Aspetti negativi:

It doesn't have the same amount of options as other helpdesk ticketing software

An itsm tool with limitations

Aspetti positivi:

Not that complicated. It is pretty straightforward to use.

Aspetti negativi:

It is not all efficient and unreliable due to its latency .

Good Product Needs More Custumer Support

Aspetti positivi:

* Trackit allows to create task inside work orders wich its nice * It manages several types of notifications regarding SLA´s

Aspetti negativi:

* Doesn't have an app for android or ios * Configuration can be sometimes difficult and not easy to understand

Track-It Meets our Needs

Commenti: We have been using Track-It for 8 years now and the application is constantly evolving into a better product. I really like the Help Desk, Self-Service and Auditing modules. It is very easy to use and is a great value for the cost. The one thing that I truly like about the product is the support. They are always there to work through whatever scenario you might have and see it through to the end.

Aspetti positivi:

As stated above, the best part of this product is the support and ease of use.

Aspetti negativi:

Reporting is very cumbersome and not easy to use. I wish there was a more drag and drop feature for reporting instead of using Crystal Reports.

Razoável Software

Aspetti positivi:

Software o nosso caso para help desk e gestão de acessos que ajuda a resolver alguns problemas.Gosto bastante do seu layout.

Aspetti negativi:

Software caro pelo que é necessário fazer uma boa avaliação para a sua aquisição.

Great product concept, not easiest to use.

Commenti: Better organized support team.

Aspetti positivi:

The features include details on the support ticket, inventory and all the analytics that go with it make this a very powerful program.

Aspetti negativi:

It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.

Great Product!

Commenti: I have used Track-It for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found. the support team to be knowledgeable and easy to work with. Additionally, enhancements to the product have been the result of feedback from actual users (and not just the idea of a developer sitting in a dark room). As far as ease of use is concerned, it does not take very long for my new techs to learn how to use the system (and I am able to lock down permissions as needed to ensure the appropriate level of access for each Tier). Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership.

Love Track-it!

Aspetti positivi:

The software is low maintenance but high powered. It it console managed and can hold info for many pieces of equipment. Mass deployment also a plus

Aspetti negativi:

The software doesn't always pick up the simple things like a mac address or an IP address leading to some leg work or manual inputs.

We have been using TrackIt for about 10 years and we like how the products works for us.

Commenti: We have several departments using TrackIt for their helpdesk ticketing, the IT department, Maintenance, Building Services, Communications and our Clinical Evaluation Center. Everyone is very please with the helpdesk part of TrackIt. I also use the inventory module, remote access, library and the purchasing modules. For the most part we have been very satisfied with the product and the customer support is excellent. I never have to wait more than a day to get my issues addressed and that means a lot. We are tracking around 1,000 assets and have an average of 600 helpdesk tickets a month for the IT Department.

mediocre at best

Commenti: Have used this software for a number of years. The company has been bought by BMC (Remedy). Was hoping for better things but that has not come to fruition. The interface somewhat usable. Have issues with audits failing or not working. Database issues from time to time. And don't get me started about version upgrades are a nightmare (at least the past 3 versions). Licensing for the product is also pain. The email generations for help desk are a joke. Also appears their 1st tier support group is no longer US based. The cost of the software is probably the only reason we have stayed with them this long.

looking good

Aspetti positivi:

many options with notifications for sla's. this is also a very inexspensive product as well. no complaints

Aspetti negativi:

i really do wish that this product had a application for phones. I would be able to accomplish more.

Great Product!

Commenti: Track-It! is a great product with great features! It helps keep our IT department organized and running effectively and efficiently.

Very Powerful

Aspetti positivi:

I have been using TrackIt! for more than 13 years. It has so many features. At times there are even a few too many. I only use a portion of all that is available and it is great. They will be going to a web-based service. That should be helpful.

Aspetti negativi:

Once BMC bought the program they changed and outsourced the Tech Support. Before BMC the Tech Support was 11 out of 10 Stars. Support now is why I only ranked this a 7.

Track - IT Review

Commenti: briefly used, interface easy to navigate and use.