Informazioni su Buildertrend
Pianificazione online e calendario, condivisione di documenti online e foto, ordini di modifica online e approvazioni dei progetti.
For a lot of my colleagues who are older, they have a harder time. I like how the site has been very easy and quick to get down.
My only complaint is not so much with the software itself as it is with back end users. For this software to work to its full potential it needs to be fully utilized.
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Filtra le recensioni (1.612)
Bianca
Buildertrend design/construction office review

Brian
Revolutionized my sales follow up
Commenti: I used other CRMs in the past, but love using BuilderTrend. Its simple setup has allowed me to keep track of my customers as well as provide better follow up to my clients. I just utilize the Sales section of BuilderTrend, but it has improved my client relationships and increased my overall sales.
Aspetti positivi:
Buildertrend is great--I love using the Activity Calendar and Lead Report to keep track of my follow up with my customers. I can use activity notes to remember what I discussed with customers when we last spoke, and this helps me engage in better dialogue when I follow up with customers. Our installation team loves using the project management feature to keep track of our installs and provide an easy transition from sales to installation.
Aspetti negativi:
The user interface is kind of clunky, especially on the app. Sometimes it is difficult to find stuff and the filters can get annoying.
Risposta di Buildertrend
4 anni fa
Brian, thank you for your review and honest feedback! We love hearing how Buildertrend has helped your company.
Arthur
Alternative considerate:
Arthur's BT experience at TCON Homes
Commenti: It is helping in changing the culture at TCON Homes. It is a bit hard to explain for construction people that planning is more cost effective than starting smashing walls because you are aggregating value doing physical labour.
Aspetti positivi:
Communication of job progress with subcontractors, client portal, upload photos, variatin and owner invoices.
Aspetti negativi:
There is no taxes *yet. No milestones schedule items, but maybe not needed. Hope one day I can see To-dos on Gantt chart (not as a extra line, but a floating point).
Jermaine
Buildertrend Software: A Comprehensive Project Management Solution
Commenti: My overall experience with Buildertrend software has been great. It's a comprehensive project management system that has allowed me to streamline my workflow and get more done in less time. It has solved a lot of business problems such as deadlines, task management, collaboration, and more. I have also gained a lot of benefits such as more organized projects, improved communication, and better insights into project progress. All in all, Buildertrend has been an invaluable tool for me and my business.
Aspetti positivi:
I have been using Buildertrend software for over a year now and I have to say it has made my job so much easier. It is an amazing project management software that allows you to keep track of projects from start to finish. The user interface is very intuitive and easy to use. You can create tasks and assign them to team members, track project progress, collaborate with team members, and even view detailed reports and analytics. Every feature is designed to make project management simple and efficient.I also love how Buildertrend simplifies scheduling. You can easily create and assign tasks to team members and manage project timelines. You can also set up notifications and alerts so that you stay on top of any changes or delays. The software also offers an array of integrations, which makes it easy to sync with other programs and services.All in all, I highly recommend Buildertrend software. It's an incredible project management tool that makes project management simple and efficient. Whether you're a small business or a large corporation, Buildertrend is the perfect solution for any size organization.
Aspetti negativi:
The one thing I don't like about Buildertrend software is the cost. While it offers a lot of features, the price can be a bit steep for some businesses. However, the cost is worth it if you need a comprehensive project management system.
Risposta di Buildertrend
2 mesi fa
Hi Jermaine, thanks for taking the time to share your experience with Buildertrend! We appreciate your kind words and will be sure to share your feedback with our team.
Robert
Alternative considerate:
Options
Commenti: My overall experience has been good. I have been using Builtertrend for a few years and Im happy with the pricing structure and mobility and great to have real time help. I usually dont have trouble with speed and thats a big plus. I can see buildertrend improving its user interface for a little bit easier use and observe the updates that probably come from customer feedback and I like that. I just wish they would happen quicker
Aspetti positivi:
I liked that it covers just about all the bases and has a great notification tool. Lots of good options on how the information is received and shared as well as filter features. The 'All-in-one-place' features are what is great both desktop and the app.
Aspetti negativi:
I dont like that I cant give my subcontractors the same control or permissions as my internal users. For example i would like to give my contractors ability to write a change order as a request the same way that they write an RFI as well as make requested adjustments to the schedule. Also the reporting features are not robust and useful. Much more reporting features needed for big builders that have many projects going on.
Risposta di Buildertrend
3 anni fa
Hi Robert, thank you so much for your honest review and feedback! Feedback like yours is what drives us. I'll be sure to pass it along to our Product team. Thank you!
Jarmo
Easily Manage Your Projects with Buildertrend
Commenti: Overall, I'm very pleased with the Buildertrend software. It's the perfect tool for managing projects and keeping everything organized. The user interface is intuitive and easy to use. The cost may be a bit high for smaller projects, but it's worth it for larger projects.
Aspetti positivi:
Buildertrend is an invaluable tool for managing projects. It has a user-friendly interface and is easy to set up and use. It allows you to quickly and easily track progress on projects, assign tasks, manage documents, and collaborate with team members. It's a great way to keep all project information organized and accessible.
Aspetti negativi:
The only downside to using Buildertrend is that it can be a bit expensive for smaller projects. The cost of the software can add up quickly if you need to purchase multiple licenses for multiple users.
Risposta di Buildertrend
4 mesi fa
Hi Jarmo, thanks for taking the time to share your experience with Buildertrend. We appreciate your feedback!
José Gabriel
Amazing Experience with Buildertrend - A Must-Have Project Management Tool
Commenti: Overall, Buildertrend is an amazing project management tool that is sure to help any project run smoothly. It is easy to use, offers comprehensive reports and scheduling capabilities, and can be used to manage large projects.
Aspetti positivi:
Buildertrend has made project management and scheduling so much easier. The user interface is very intuitive and the dashboard is easy to navigate. I can quickly find all the information I need with a few clicks. It also offers great reporting and scheduling capabilities that make managing large projects a breeze.
Aspetti negativi:
Although Buildertrend is a great tool, it can be quite expensive for smaller projects. The features are also limited and some of the advanced features might not be as helpful for smaller projects.
Risposta di Buildertrend
4 mesi fa
Hi José, we really appreciate your feedback. Thanks for taking time to share your experience with Buildertrend!

Boone
Alternative considerate:
Easy Onboarding with this polished project management system.
Commenti: Buildertrend has really done there best to make our implementation go smoothly. We have ran into some bugs in the system, but they have always corrected the issues eventually. I definitely recommend this software to any small to medium sized construction company looking to tie their different departments together using one integrated system.
Aspetti positivi:
Buildertrend has extensive customization options through the use of custom fields, filters, and views. The system is straight forward to navigate, and never leaves you wondering exactly where you're at in the program.
Aspetti negativi:
The accounting functions are rather simplistic, and lacking some necessary features to make things work well. Also, the print-outs are not very consistent and sometimes lack pertinent project information such as the job name.
Risposta di Buildertrend
4 anni fa
Thank you for your review, Boone! We really appreciate it. We value your feedback and have passed it along to our Product team.

Diana
Easy to use and not just for building homes
Commenti: I would recommend this to other companies. My friend is using it perfectly for her real estate sales and marketing company. They're not even building but I'm finding that this platform is flexible and adaptable like that.
Aspetti positivi:
My favourite bit about this software is that I can add as many users as I like and not incur extra charges like we do for other software. At one point we had over 40 users. It's extremely helpful to us to have this feature because as a small business, we want to grow and it's difficult to do that if we can't include all the people we need in a system due to cost.
Aspetti negativi:
We had issues with the cost codes. There were issues that could only be dealt with through the backend. I wish we had the ability to fix things like that ourselves including uploading a csv into the system.
Risposta di Buildertrend
4 anni fa
Diana, thank you so much for your review! It's awesome to hear the way you are using it for your business, along with your friend in her business too!
Katie
Must Have For On The Go Project Management
Aspetti positivi:
Buildertrend has significantly increased the efficiency and communication within our company. It has created transparency with our field crews, and schedulers, and earned trust with our clients early on in the sales process. Knowing we have a buttoned-up client communication portal helps relieve the stress for clients that we may live up to the reputation of our industry of being disorganized and non-communicative. We strive to provide excellent customer service, timely updates, and consistent messaging, Buildertrend has been a critical solution to these needs.
Aspetti negativi:
Buildertrend works great for what we need currently and has solved a lot of pain points in our businesses. We haven't fully adapted to the estimating within builder trend as we have a pretty robust external system for this. Additionally, we own a separate business that serves as a subcontractor to our main business focus of high-end renovations - we haven't solved how to make the two companies work together from a scheduling standpoint in Buildertrend, but this is minimal and we have solutions for this.
Risposta di Buildertrend
2 mesi fa
Hi Katie, thanks for taking the time to share your experience with Buildertrend! We appreciate your kind words and will be sure to share your feedback with our team.
Erica
So far so good !
Commenti: Overall the program is great. If new to this type of software someone would greatly benifit from having a coach like we did.
Aspetti positivi:
It's a big program with alot of information to take in. Still learning after using it for 8 months but overall it seems to tick all the boxes for CRM software.
Aspetti negativi:
Customer success coach seems to take a long time to return e-mails/set up appointments when we have questions/concerns. We as a busniess are still in the early stages of intergrating this software so still learning.
Dan
Alternative considerate:
Buildertrend functionality and compatibility with Residential Renovation Company
Commenti: Buildertrend has proven to be exactly what we were looking for to track daily functions such as Daily logs, change orders, purchase orders etc. The real time inputting of mobile devices and the function of the mobile app are very thorough and invaluable. The new internal user permissions are a bit more difficult to individualize. Edits affect all users within each label so the only way is to create a new title to edit a single user.
Aspetti positivi:
A great construction management tool. Offers flexibility in formatting of different components within the program. Leads are easily tracked with notifications, summary page is very thorough and useful, job info, templates, scheduling, daily logs, To-Do's, Change Orders, time clock c/w geo-fencing, docs & photos, surveys, estimates, bills & PO's, Budget and owner invoices all flow well and again are customizable to fit individual company needs. Owner view is a great option and allows for owner participation and information flow.
Aspetti negativi:
No tax module is addressed within the system. This adds a lot of steps and confusion to make sure taxes are added independently in QuickBooks Online (QB). It also confuses the customer on their Buildertrend site. We send all invoices out of QB for contract invoices and change order invoices. A big negative. A great management tool but weak on the interface with QB.
Risposta di Buildertrend
4 anni fa
Dan - thank you for your review and feedback! I've passed your feedback along to our Product team.
Justin
A great software for custom builders, with room for improvements
Commenti: Overall, Buildertrend has been a great addition to our company and we look forward to continuing to use it. We hope new features are continually added.
Aspetti positivi:
The daily logs feature is very helpful as a place to easily log events, weather, photos, docs, etc. that may occur at a job site on a particular day. The tagging feature makes this even better when you are trying to look at any days that had inspections on them. The owner invoices and job price summary features are very beneficial to our clients that are looking to quickly figure out how much they have spent and what is remaining.
Aspetti negativi:
The estimating feature leaves a lot to be desired. Compared to what we came from, Buildertrend feels like a step back. The software cannot handle a large number of line items and struggles to keep up. We were told to have fewer line items in order to fix this.
Risposta di Buildertrend
3 anni fa
Justin, thank you so much for your honest review and feedback! I will pass your feedback about our Estimating feature on to our Product team. Thanks again!
Heather
Alternative considerate:
Left after software "upgrade"
Commenti: 90% of customer service associates were amazing. Very friendly, helpful and fun to work with. I will miss working with their team.
Aspetti positivi:
I used to like how the software was formatted with categories and subcategories. Uploading photos was easy to do. When we saw what the new format was going to be, we immediately researched new software products and choose UDA Construction Online.
Aspetti negativi:
Scheduling New upgrade - one no longer has the ability to organize the estimate. Each line item went to quick books versus categories/subcategories Can't see which items have PO's or not They would do software changes mid day during the middle of the week Entering data was a total pain
Cord
I didn't know what I was missing...
Commenti: I am finding myself being more accurate and detailed with estimates and labor costs. The time clock feature takes a lot of calculating off my shoulders. The scheduling, estimating, change orders, to-do's, daily logs, and PO's/bills features cut my logging time in half and the fact that everything is stored on Buildertrend and that I can make this information visible to clients prevents me from going through repetitive actions to keep people on the same page. Using the cost catalog with cost codes makes for a streamlined process in creating and releasing information to the client, this also keeps an accurate record of activities and makes for a very professional look when showing these documents to clients. I have so much more time in my day to tackle more productive and urgent matters while handling day to day operations for current jobs in a fraction of the time compared to not using Buildertrend.
Aspetti positivi:
The live updates in communication with subs and clients makes this software very desirable for my clients. Simplifies the process of communication and keeping people up to date.
Aspetti negativi:
For a single person that handles all day to day operations for a company and trying to learn a new software is a challenge. Not necessarily a con but to integrate the software makes for a bigger workload for a couple weeks.
Ethan
Could Be a Great Solution for a General Contractor with Large Projects
Commenti: Overall, BuilderTrend seems like it could be a good solution for companies that build homes or do other large projects like that with subcontractors. It definitely is not designed for companies that do small jobs or many jobs with one client. Be ready with questions when meeting with your BT rep during your 90 day trail time. Have them show you how things are done so you understand how it works 100%. There were a few features that were promised to us, but then when we asked more specific questions, it turned out that those things were not as promised. However, probably a great tool for a general contractor needing to stay organized and wanting to stay transparent to clients!
Aspetti positivi:
- Time tracking with overtime automatically calculated. - Job costing with custom jobs/types. Can generate reports so you can see effectiveness of employees. - Different views for job schedule which can be nice - calendar, agenda, gantt. - Can store unlimited photos, videos, and documents. All are organized in folders and can be shared with the client easily. - Can assign multiple employees to jobs as well as subcontractors and their prices and information. - It will show your current costs, so you can see how much the job is costing the client in real time. - Most everything is customizable and template based. - You are assigned a specific rep from BT that will answer all questions and do live training with you - Very helpful. - There are a fair amount of videos available online from other users who are also using the software. - Effective for companies that deal with large jobs with many moving parts and subcontractors. - Client portal for each job that includes notes, pictures, videos, progress, invoices, etc. This all can be hidden from clients as well and customized to how much information you are wanting to share.
Aspetti negativi:
- Calendar feature doesn't allow you to drag and drop jobs or scheduled items and also allow clients to view it. You can either drag and drop or have it be viewable to clients. This is fairly simple to switch back and forth, but it adds extra steps. - App is not user friendly for employees or technicians. There are too many buttons to press. - This software only works well for companies that handle large jobs that are long term with many elements. - To-do's are fairly simple and not well designed. Great that you can add photos, videos, docs to each checklist item. But there's only 1 checkbox per item, no title for the item, and no way to make the to-do list required for employees. - If you don't press "save" after uploading photos/videos or writing notes, they will disappear and you can easily erase notes. No window that reminds you to save work before moving on. - Extremely job-based. You must chose the job and then you can view schedule, clock in, add notes, complete checklist, etc. Not easy to view all jobs at same time. - No line items for invoices. - Client portal is set up to be job-based and not client-based. That means every job will have to have a different username for the client to log into. - Overtime that is automatically calculated doesn't automatically calculate a higher rate on the client's budget. - Learning curve is overall fairly steep. As a fast learner and pretty technically able, it took me a while to figure out how the software worked. Not super intuitive. - Not a very updated or attractive look.
Risposta di Buildertrend
5 anni fa
Ethan, we very much appreciate your detailed feedback! We would love to have a member of our Product Team contact you to hear more of how we can make Buildertrend a fit for your industry. Thanks again!
Danielle
Commenti: We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person. As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine. I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds. However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system. Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it. Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete. So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.
Bridget
Buildertrend changed how we do business.
Commenti: This program is integral to our operations, and I am looking forward to eventually using all of the functions it is capable of. I am still learning!
Aspetti positivi:
Using Buildertrend replaced an entire full time position, at least. It allows the information from the Sales to Project Management to Accounting to be all in one spot and easy to use. The project records are complete from lead opportunity stage to completion- which is incredibly valuable. Setting up the software took time and effort, but it was mostly transitioning that took the most effort. But every time I am not sure what to do I just call the Customer Support and my problems are solved! It is an incredible service. We have spent the last year and a half streamlining our business to remain competitive in a changing market- and Buildertrend has allowed us to reach the next level of business.
Aspetti negativi:
There are some functions that could work better for us (ie: limited things you can do with a project while in lead opportunity status etc) but there are constant updates and changes being made to the system. I am confident that there will continually be developments to suit our needs better. Another challenge was getting all of our vendors on board to accept PO's from the program etc. Also- the fact that the emails come from buildertrend.com instead of my own email address is confusing for some of our clients and vendors. Some clients have so much difficulty with their Owner portal that we have to accept sign offs outside of the system- which I hope to change.
Risposta di Buildertrend
4 anni fa
Thank you for your 5-star review and honest feedback, Bridget! We love to hear that you are utilizing our unlimited customer support - they're always there for you and your team. I've passed the issues you're having onto my team and I hope we can get those fixed for you soon!
Mark
Builder Trend Review
Commenti: Incredible team product. It takes a lot to learn and get everybody on-board but it ties all parts together in an organized system that can be shared by all on the team. The Daily reports and budget are the most important part to running the business. I know more of what is going on in each job now than when I would try to visit them daily. Great program I do not know how we managed without it
Aspetti positivi:
Daily Reports, Budgets, Owners Portal , Lead tracking and use. file management great. All information is in one place & organized. The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw.
Aspetti negativi:
Messaging comes from Buildertrend and not from our own email or our name in front. Confusing clients, reducing branding opportunities for us, creating junk-mail issues with our clients. - We just do not use it. The Billing side is weird but improving. The payments to subcontractors has improved and can be done on a percentage basis but the billing to clients does not. We use an AIA billing form and use that with the Buildertrend system but the Change orders appear and add to the bill making it awkward and we have to tell clients not to ignore the amount owed on the bottom of the billing. The selections ap is a good idea and is believed in by some in our organization. It is awkward and confusing and I personally think it would work better if it was treated somewhat like a change order. I think if the change orders show up on Billing page so should selections. The To-do Ap is great except that it allows the task to be assigned to multiple people. In a way that is good but if more than one person is responsible than no one is. I think it should have a primary responsible person (this can bye done by assigning tasks but that is cumbersome and has other issues. -The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw. The task check off sheet inside the to-do task is great except that the task can be marked complete by anyone though not all the sub tasks have been marked complete
Risposta di Buildertrend
4 anni fa
Mark - thank you for your review and feedback! I've passed your suggestions on to our Product team to review. We appreciate you taking the time to do this!
dennis
Builder trend User
Commenti: Its been really good and really helpful in professionalising what we do more and more which is really important to our company ethos.
Aspetti positivi:
The software is so clever it is almost too clever. There is so much covered for the construction projects that we don't actually use everything (yet). We have integrated a lot into our day to day working practices and we love instant access to vast quantities of information in one place. It helps track and record so much which is really important. One of the biggest gains for us is that we track changes better and upgrades more and more meaning we are getting paid for what we are doing and we are more accountable but so are our customers and their changing demands. This also helps avoid disputes as often its all in writing clear and concise. we have adapted a lot to our own taste and needs which i another great benefit of the software
Aspetti negativi:
Some of the accounting package link-up can be frustrating and we lost a function recently which was not particularly helpful for us and was driven by other contractors needs who use the software. Generally, it is adaptable and you can feedback these types of things but we felt like bigger contractors have more clout and we are also not in the USA so feel a little isolated and translation sometimes a small issue. There is also a lot of functions and some we have not quite worked out if they fit or even how they fit but again this may be translation and what we do use is more than enough. Training across contractors is also quite a mission and still ongoing but we keep going and it pays off.
Kathy
BuilderTREND Review
Commenti: We are very impressed with Buildertrend. They are always coming up with new ideas. They are very progressive and very responsive to any programming changes. We have tried similar products in the past but nothing compares to Buildertrend. We would highly recommend this software. It is an important tool in the daily operation of our company.
Aspetti positivi:
I like that it is one platform for our staff, our clients and our subtrades. I like the ease of the change order approval and decline, and the change orders are interactive with the appropriate vendors and subtrades. The schedules are so helpful to keep everyone apprised of the sequence of events. We use the daily logs to record our field visits and items that need to be actioned from those meetings. The To-Do tab keeps everyone on task and on time. We also enjoy the lead opportunity to make sure we are following up with all our potential clients.
Aspetti negativi:
The inability to hide non pertinent information from the client view. We like to keep things as simple as possible for clients, so they are not confused. We would like the ability to hide columns that the client is not required to action. e.g. selection, change orders.
Risposta di Buildertrend
4 anni fa
Kathy, thank you so much for your kind words and your 5-star review! We truly appreciate it. I've also passed your feedback along to our Product team! Thanks again.
Joe
Buildertrend
Commenti:
Scheduling, PO tracking and back costing of our jobs have become far easier to manage and far less time-consuming.
We are generally never late with materials due to the calendar and use of reminders, enabling jobs to run smoothly and efficiently with zero downtime.
The updates are definitely improving the experience with BT
Aspetti positivi:
Simple display options and excellent user interface The system flows as per the workflow on site and the calendar works excellent in managing multiple jobs All information in one place is excellent, and all available to supply chain and clients at the click of a button. Our international clients love this software.
Aspetti negativi:
Would be good to have a clear guide as to how to use the POs, payments & COs and how they interact. Doesn't transfer data correctly to Xero - double data entry Does not do payroll, this would be a fantastic addition (understandable that it is complicated) More flexibility required for estimates in BT. Lacks the functionality of Excel so forces us to use another system for this. Clearer explanation of selection budgets and how they can be incorporated into the estimate would be beneficial. Not been able to use the email link successfully to date. Further guidance on how to link Xero tracking and BT cost codes would have been a huge help during setup. It is still a challenge to get our supply chain to use the system with us. Can be complicated to use based on the number of settings available to users and
Barbara
Commenti: We were looking for a construction management tool that could include communication and job visibility throughout all departements and in the field - supervisors, procurement, management, financial, client & volunteer services, and that would allow updating and access in the field. BuilderTrend had it all. We are a medium size, not-for-profit, affodable home building & repair, educating, and financing firm. Multiple Excel spreadsheets couldn't be kept up to date, and traditional MS Project Management software was too cumbersome with less features. A really nice aspect of BuilderTrend is that the whole history of the build process is kept in one place rather than in multiple files on in-house servers and personal computers. We are blessed with many volunteers from out of state and by creating a "Volunteer" job, the schedulers and supervisors can see how many and who is coming in advance so we can stage the work and communicate to them exactly what they will be working on weeks in advance. Our client services department can see the build schedule for a client and keep the client informed of progress. We may not be using the program like a traditional commercial builder with clients would, but we have found all the features including selections and warranty to serve our needs very well. We have on average 25 repair jobs in process and 20 jobs in the planning stage at one time. We have completed over 180 repair jobs in the 11months using the system, and I could not imagine trying to manage this much work without it. Out of the box, BuilderTrend is fairly intuitive to use, but there are nuances that should be learned to increase the user benefit. Training is always available and we discover more ways to use its functionality to streamline processes and communications. Our scheduling and planning meetings have gone from 1.5 hours weekly to 20 minutes. We schedule meetings with subs with the task function and quickly get a confirmation. This saves multiple phone calls of us and the subs. I can quickly answer questions for management and business partners simply by looking at daily logs, internal notes, schedules and pictures. The job list allows us to forecast and track our goals and find solutions when jobs are held up for any reason. I have freed myself from continuous updating of Excel spreadsheets to being able to pull a job list and calendar list whenever I need to know status. Using the baseline features ensures I don't have to save a bunch of old reports for comparison to track project variances. BuilderTrend is very open to our suggestions on reporting and manipulating report and export functions, and I would like to see more capability in exporting reports. I like their focus on continuous improvement, adding functionality and meeting the customers' requirements. Online topical is available but limited to the basics and I have always found the staff to be just a phone call away for answering specific questions. Overall a win for us.
Emma
Excellent Product
Commenti: Buildtrend has been a fantastic choice for us. We have taken our business from all paper-based, to 95% paper-free because of this change. We are also getting a significant improvement in the use of our field supervisors' time because they are actually out in the field instead of sitting at a computer.
Aspetti positivi:
Buildertrend has been exactly the product we needed to allow our field supervisors to actually be in the field instead of in the office. Our supers are able to easily schedule their crews on the go and also keep all of their job notes in the Daily Logs. This keeps everyone on the same page and allows those of us in the office to see real-time what's happening in the field. We also use the system to track upcoming houses, safety meetings, and warranty issues. It is very user friendly.
Aspetti negativi:
I only have very minor complaints: I wish we could merge multiple lead opportunities together. Also, pulling reports from the schedule is ok, but we have to drop everything into Excel and create our own reports to pay our subcontractors.
Risposta di Buildertrend
4 anni fa
Thank you so much for your review and feedback, Emma! I've passed your suggestions along to our Product team. And we love hearing how we can save your company paper, and time!
William
6 year user
Commenti:
1. Tracking job costs is manageable using the budget and purchase order system. It takes time to input the data but as long as it is being regularly entered, it's not too bad. It synchs with Quick Books. I can open the app on my phone and see exactly where my budget is on a job.
2. Customer interface is good. It's great having all important communications go through one site instead of multiple email or text message accounts. Owners can also easily see the schedule, budget, photos, etc. It makes my company look good compared to competition.
Aspetti positivi:
Buildertrend has the best customer service! I dread having to call the bank or phone company or any other companies for help on the phone but with Buildertrend, i get immediate service by very sharp people that speak my language and can log on and resolve my issues very promptly. They are constantly improving the product and have a system for receiving suggested improvements and allow you to see where it falls on their priorities. if enough people have an issue, they will make it a priority.
Aspetti negativi:
Getting the initial setup done but they really make that easy too. This will apply to any system. The pricing seemed to creep up but i've gotten over it and it's just another monthly fee.
Paul
Processes
Commenti:
With the implementation of BuilderTrend, we have been able to perform as a company in such an efficient way that I often feel as though I am forgetting something. I think what I mean by that statement is that BuilderTrend has us to organized that my day to day tasks from leads, selections on current jobs, schedules, bids/estimates, and much much more is so streamline, I often feel a void internally like I am missing something. That "thing" that I am missing is stress and confusion.
This is and exceptional tool for us.
Aspetti positivi:
The best part about BuilderTrend is that we were able to apply our own processes we have established throughout the 38 years we have been open on a cloud based platform.
Aspetti negativi:
BuilderTrend is a very powerful tool. There is nothing about the software I particularly dislike, but I will say that it takes a lot of time to implement and understand the software. There are several areas that need improving/changing, however, the people at BuilderTrend are so quick to adjust. It is amazing