Recensioni su DealerCenter

A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.

Commenti: Anyone can set up a auto dealership and have it operational and effective in a week.

Aspetti positivi:

Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Aspetti negativi:

The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

The best one stop software shop in the industry

Commenti: 10/10

Aspetti positivi:

I have been using DealerCenter for years now at several different car dealerships. I work as a consultant, and the first thing I always do when I come to a new shop is get everything switched to DealerCenter. They are truly the best one stop shop in the industry and allow me to have seamless processes. Their DMS is probably the best I have ever used, allowing me to submit to all my lenders (including RouteOne and DealerTrack lenders) in one spot as opposed to having to run my business from multiple platforms. I also have been able to save these dealerships a lot of money by switching them from 700 credit to DealerCenter for their credit pulls. Easily the most affordable in the industry. Bravo DealerCenter! And thank you [sensitive content hidden] for all you do! You are an invaluable asset to my business.

Aspetti negativi:

I wish they had more lender options for Arkansas

The only all in one solution in the industry!

Aspetti positivi:

We used to use DealerCarSearch, Frazer and 700 credit before we found out about DealerCenter. DealerCarSearch and Frazer try to say they integrate together as a website and DMS solution, but that couldn't be further from the truth. DealerCenter is the real deal and the only all in one solution we have come across in the industry. The seamless DMS to website integration, the CRM for tracking our leads, all of our paperwork, and we can submit deals to Westlake and Western, but also United Auto Credit through their RouteOne integration. Not to mention, when you actually add up what you are spending with DealerCarSearch, Frazer, and 700 credit, DealerCenter is significantly more affordable and has way more to offer. If you are an independent dealership, you NEED to use DealerCenter!

Aspetti negativi:

My favorite rep got promoted and I'm going to miss her :(

DealerCenter Use

Commenti: All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there. After its all said and done I wish I would have spent the money to get a better quality system. The bare bones of the system is Ok but to get all the nice features there is upcharge after up charge.

Aspetti positivi:

It was turn key and it was up and running was not much down time.

Aspetti negativi:

Its really slow, and clunky, When there is an issue often times its not a quick solution.

Wow! Great product, and My rep Laura is awesome!

Commenti: Amazing! Will continue to use it till the end of time haha

Aspetti positivi:

Wow, Love this program! We use it at our smaller dealership and it is so user friendly. It is extremely easy to run deals to 5 lenders at one time to get the best approval for your customers, the support is really great too. We just got an awesome new rep named Laura and wow, she is great. Shes so patient, calm, imformative and always looking out for our best interest. Her background working for a dealership like ours really makes me feel like she understands our struggles and stress. Highly recommend dealercenter and Laura. Keep it up guys :)

Aspetti negativi:

Sometimes it can get buggy, but I've realized a lot of times it ends up being my own fault as I tend to move way to quickly through things and dont double check my work!

Impressive

Commenti: I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days.
In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air.
A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.

Aspetti positivi:

Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value. All in one solutions for Independent dealers of all sizes.

Aspetti negativi:

Nothing negative to say. Nothing else to say about the CONS ......

The rep Rocks!

Commenti: My overall experience has been good. I am always met with a polite knowledgeable rep that is willing to help. Issues that have not been resolved recently are Multiple Website issues, ValueAds, and Mobile App

Aspetti positivi:

The convenience of everything being in one place

Aspetti negativi:

Limitations on Police Book, Mobile App Auction issues, Some issues with fees. email and text with customers the inability to jump,p between mobile and desktop in real-time is problem

Dealercenter Changed my business

Commenti: My overall experience has been awesome! [sensitive content hidden] is my sales rep and I love her to pieces! She has been essential to my growth and knowledge with the software. She's really the reason I've expanded the tools that I use including Routeone and out of state titling practices.

Aspetti positivi:

I Love my website and how easy it is to manager inventory on the dealercenter homepage and app. I also love the fact that customers can submit applications via my website for an easier sales process.

Aspetti negativi:

Prices is my least favorite factor but I love the software.

Best Inventory Management Program Ever!

Commenti: Very pleased with Dealer Center. They truly care about giving you the best experience in all categories

Aspetti positivi:

The customer service of Dealer Center is something to be proud of. They go the extra mile to make sure your problems get solved if you have one.

Aspetti negativi:

The only down side is not having the ability to limit notifications for myself on where specific leads go. Despite being the sales manager and having nothing to do with service, I still see all of the service leads that come through the website.

Dealercenter

Aspetti positivi:

Easy to use [sensitive content hidden] has been a big help, she’s a great rep, and a great part of the company, always willing to help.

Aspetti negativi:

No cons, worth the money.Would choose Dealercenter over any other platforms

DealerCenter Review

Aspetti positivi:

Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

Aspetti negativi:

Costs can add up when adding more and more services.

Great Software at a Great Price!

Commenti: So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.

Aspetti positivi:

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

Aspetti negativi:

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Makes Running our Dealership Possible!

Commenti: We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.

Aspetti positivi:

It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!

Aspetti negativi:

Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!

Great

Commenti: I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI

Aspetti positivi:

The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.

DealerCenter

Aspetti positivi:

The DMS is very simple for me to use. It helps to save me time

Aspetti negativi:

nothing yet, i will call [SENSITIVE CONTENT HIDDEN] my rep if I need anything

Dealer Center Review

Commenti: Great experience and training from the representative.

Aspetti positivi:

dealer center is an all in one system works great

Aspetti negativi:

There is nothing to complain about with DealerCenter

REVIEW

Aspetti positivi:

EASY TO NAVIGATE, EASY TO ACESS INVENTORY, DEALS AND CUSTOMERS

Aspetti negativi:

THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE

customer service agent is there when you need her and is super friendly & helpful. You should have

Aspetti positivi:

Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.

Friendly, experienced and very knowledgeable product specialist!!!

Aspetti positivi:

Ease of adding inventory - this area of the software is very appealing my product rep is amazing!

Aspetti negativi:

The accounting system - debits credits - needs to be more in depth I do like the bhph feature however I would definitely prefer to have a lot more features added to the accounting program the this feature. Ex: Should I want to add diff late fees, I want it to be classified as late fees, not other etc. -

EC CARS

Commenti: Great experience. Love all incorporations. The ease of use for the customer while on our website. The ease of use on the app and great price!

Aspetti positivi:

How all the products are in one system with a great price. Also customer service, our rep, is amazing. She’s very helpful, polite, and punctual. She responds to emails quickly. She trains great. And she know her products.

Aspetti negativi:

I couple of items aren’t working properly. The auction list and the CRM emails. But even though it is not working support gets on it right away to fix. Unlike other companies.

Very easy to use, multiple ways to get around. We love the program. Love how everything synced.

Commenti: efficiency. efficiency saves time... therefore it saves money.

Aspetti positivi:

we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.

Aspetti negativi:

if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.

Very impressive and powerful.

Commenti: This DMS is above and beyond what I had hoped for. The first generation was a little clunky in my opinion but now that they have upgraded and redesigned their entire system, we are very very very impressed! Customer support is very good and US-based (rare). There's almost no downtime -if any. We opted for their website which seems to be performing well . It updates photos instantly and posts select vehicles to craigslist within six hours or so with just a click. With a little ramp up, we all enjoy the redesigned user interface.

Aspetti positivi:

The user interface and reliability. There are some reporting functions we really enjoy

Aspetti negativi:

Cost. A little high once you get all the upsell add-ons. The user interface and reliability. Reporting customizing is hard to figure out without tech-support sometimes.

Best Dealer software ever!

Commenti: Great customer service, my rep [SENSITIVE CONTENT HIDDEN] is exceptional and always has answers

Aspetti positivi:

I can integrate all of my banks inside one platform, so easy to use and convenient! with DMS i can print out all of my forms and manage my customers

Aspetti negativi:

there is nothing i dislike so far, service has been outstanding

A great source for our dealership and great customer service.

Commenti: It took much longer than expected to hear from someone to get started, but once I made contact with one of their representatives it was incredibly smooth and a great experience.

Aspetti positivi:

- Easy to Use - Friendly Customer Service - The score is a good selling tool

Aspetti negativi:

The AutoCheck history report shows much less content then their competitors, do not offer a history based suggested retail price, and the last reported mileage on the history report is often much much less than the actual mileage on the vehicle.

Best DMS and support staff for all dealers!

Commenti: I love the system it has made my dealership operate 110% better than I could ever imagine and it is all due to my rep helping m every step of the way as well as training me on all the new features that come about.

Aspetti positivi:

The ease and customization to you r dealership that it offers.

Aspetti negativi:

Only thing I don't like is the fact you can't use the same username on 2 different computers or it will automatically log you out while working if someone accidentally signs in. That can get frustrating at times