Recensioni su NueMD

Fast set up and implementation

Commenti: Just like everyone else I was very skeptical with choosing a billing software. I feel that it is an important decision especially for a growing clinic. I choose NueMd because of its ease of use and training available. They help you to set up your business information as well as answer questions along the way. There is always someone available to help in the chat or they are very prompt to return your phone call.

Aspetti positivi:

Training, multiple users, access anywhere with an Internet connection, fast set up and implementation.

Aspetti negativi:

Learning a new software.

Ease of NueMD

Commenti: I am a non college graduate that has no issues using this product. It is very easy to understand and effortless to use. i would recommend this to any office.

Aspetti positivi:

NueMD is made for ease of use. I feel the color coding for different types of transactions makes it easier to visually determine what action may be needed next. Such as; insurance updates, payments received, or is the patient ready to be scheduled. I also feel the speed buttons make it faster to negotiate around the patient file; such as: am i updating insurance info, or do i need to add an a service to what was received, or do i need to add a memo.

Aspetti negativi:

They only thing i find for this product that i don't like about this product is in the financials. If you see a patient many times over the years the financial page can get very long. If there was a feature that once the ticket is closed it can be downsized or fan or cascade close. Giving you the option to review later or skip over intirely.

Not intuitive - NOT designed for Medical Doctors

Commenti: Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.

Aspetti positivi:

Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.

Aspetti negativi:

The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.

Would highly recommend NueMD for your Practice Management. A++++++++++++++

Commenti: I am the Office Manager here at a pediatrics office and I absolutely love this software. The majority of my time consists of the patient billing: entering of charges, posting of payments and printing of reports. Each of these are very simple to easy to use. My ONLY complaint is that searching for a diagnosis code, then inserting into the claim is a bit cumbersome. Still haven't mastered it yet, and have been here a year. Posting claims, correcting claims, posting payments and sending statements are all a breeze. Entering of patient demographics is easy to maneuver. The patient insurance screen is so simple. I have used a number of medical software programs, and the insurance screens are by far the easiest with NueMD. As a manager, I have to print many reports both daily and monthly. The ease of printing a variety of reports with NueMD has made my job easier as well. In addition, as the key administrator for NueMD in our office, my responsibility includes the addition of new employees. Such a simple process. Likewise, adding new insurance companies is a breeze. In regards to customer service, I feel very fortunate to have the availability to email Dotty at NueMD whenever I have questions. She ROCKS!!! It is very reassuring to know that I typically will receive a very timely reply. There has been a few questions that have taken quite a long time get resolved, but these involved technical support. I am quite certain that every situation can not be resolved immediately. Additionally, we seem to have "NueMD slow" times through out the day, and that can be quite annoying, although I am unsure how the connectivity to the "the Cloud" affects NueMD? In closing, I would highly recommend NueMD. Best Practice Management software ever!!!

A Medical Software I would highly recommend

Commenti: I am no computer guru, nor do I aspire to be. That is actually the beauty of NueMD. With the technology constantly changing and updates in the medical industry constantly being made, this is the perfect software in which you don't have to worry about keeping up with those changes. I had to do re-search for a new software program for our surgical assist practice. We wanted something internet based that we did not have to worry about system updates and backup's in addition to the ease of use from anywhere. My concerns were getting our providers set up with the electronic claims submissions in a timely manner so when we moved from one system into the next it would be as seamless as possible. Cost was also a factor. The initial set up fee and monthly fee was in line with it's competitors and sometimes on the lower end. The staff at NueMD helped this set-up process to be fast and manageable. Everything that we needed for our practice was something that we had option of use. Initially we sent out all of our patient statements but realized it was just too time consuming and not cost effective. We were able to adjust our account at a later date to subscribe to this service which was a financially sound decision. I also worried that being internet based that this could be an issue with constant conectivity. There have been very few times that the system has been down in the years that we have been a client and it was back up typically within the hours. I have found this software to be a great asset to our practice. I would highly recommend it to any medical practice that is looking for great quality, great price, ease of use and ample resource options with regards to questions and concerns.

WANT SOMETHING GREAT ? CHOOSE NUEMD !

Commenti: USING THIS PRODUCT IS EASY AND STRESS FREE, WHICH IS VERY NICE IN THE ENVIROMENT OF THE WORK PLACE. ANYTHING THAT MAKES THE JOB EASY IS FOR ME

Aspetti positivi:

I LIKE HOW EASY IT IS TO NAVIGATE THROUGH AND ALSO BEING ABLE TO CHAT LIVE WHEN I HAVE A PROBLEM.

Aspetti negativi:

NOT BEING ABLE TO TRANSFER DATA FROM ONE PLACE TO ANOTHER.

Software Advice

Commenti: NueMD software has been very user friendly for me. I like that it offers the ability to:
1. Upload .pdf images directly to a patients ticket so that NueMD can immediately see it.
2. When scanning the days EOB's and Super Bills they are stored indefinitely for easy viewing if I need to go back and look at them.
3. Ability to print a report daily which reflects any tickets on hold so that I can immediately correct or provide info so claims are not held up.
4. I would like to have the ability to copy and paste when adding "A/R memos". Due to the fact that a patient can have 3-4 dates of service per week when seeing a Chiropractor, there can be several tickets that need the same message added, to copy and paste the same message would definitely save time.
5. When creating a "New" patient chart it only takes 1-2 minutes which is very nice, however the zip code field needs to be updated. I like the ability to just enter zip code and the city and state auto fill in but many times it does not pull in the correct city for the zip being entered.
6. On the insurance screen I would like to see a field labeled "Payer ID" so this is not manually typed in the "Add'l info field".

Nue md Easy to use software

Commenti: I am a medical biller and use 3 different systems for my job. Nue MD is the most user friendly software, where I can enter all my claims , payments without any problems. The reports are numerous and very informative for my clients. Everything is easy to find and if I have a question about anything, an answer is always a click away. Honestly I have not used a better medical system, I can clearly find anything I need to keep the accounts clean and accurate. My only con would be the pricing for smaller companies, it is a large setup fee for small offices that do not see that many patients. This is why I have 3 different systems to accommodate the smaller physicians. Overall a wonderful product for medical billing and I have never had a problem with service or software.

Excellent Choice

Commenti: As an Administrator in The Healthcare Industry, I believe that is very important that you have a reliable Practice Management program that will simplify and works according to your standards. That is what NueMD is for us, a Practice Management Program that is always reliable in all aspects of our operations. An easy to use, easy to train and Triple "A" Customer Service. You can concentrate in your work and not worry about any technical margin error, even if is any you can rest assure is going to get corrected in no time so you can keep your daily tasks with almost no interruption, and this is what I call an "Excellence Choice"

Great Software

Commenti: It helped me grow my business a lot, offers a great lot of opportunities

Aspetti positivi:

The product is very easy to use, it's is very convenient and customer satisfactory

Aspetti negativi:

It should improve more on its customers service, great app by the way

Terrible customer service, overpriced for small practices

Commenti: At first, I was skeptical because they require $500 per month to use their software, but I couldn't find any other solutions, so I went with them. They were helpful and lots of people reaching out to me to get set up, which was helpful. My first billing specialist just dropped off the planet, and I had to reach out, after about 3 weeks of not hearing from her, to the company to find out what was happening with my account. If I hadn't, I'm sure my small practice would have been forgotten. They then set me up with another specialist and we had a great repoire, which lasted about a year and half. Then I find out that another company bought NMD back in the fall of 2019, which no one told me about, and again, things were falling through the cracks. The general phone number no longer worked, my specialist would take days to get back with me, and I was spending hours every week following up on bills and finding out what was going on.....all still while I was paying $500 a month. Found out my billing specialist was moved to another area and I was the one who had to reach out to get help. I finally saw the writing on the wall in January and immediately cancelled my contract. They require a 90 days notice to end the contract, which I thought, after I'd communicated several times that I was really unhappy with their service, that we'd finalize all work and end my payments to them by February. I just saw that I have another $500 bill in my credit card statement for March.

Aspetti positivi:

Nothing. It was difficult to use. Adding new DX codes required communication with a billing specialist. I had to dig deep to find old accounts and whether they were paid or not

Aspetti negativi:

Software was fine, but really difficult to use, as I'm a doctor and not an IT person. I had to call everytime I needed help with something

Do NOT Purchase NudMD

Aspetti positivi:

Once therapist side of evaluation, daily, progress, and discharge notes were developed, they worked well. Good training on how to use with therapist side and intuitive. Decent ease with scheduling.

Aspetti negativi:

Billing side is a nightmare. Very poor training for front staff and unorganized. This system after using it 6 months is still way less efficient than our old billing software. We went electronic charts and scheduling to save time and money but excessive front desk time now needed and spend on billing and trying to get answers from clueless customer service. Unable to get correct or helpful advise with customer service or even manager of billing. Would not even answer simple direct emails or return phone calls for answers. Initial set up got our tax ID incorrect and did not get reimbursed from multiple insurances for over 6 months til we got an answer of the issue. I am still paying for two clearing houses due to an insurance still paying half the time through the old system and half the time in the new system. Very slow to get into and use even though cloud based. It took over 22 minutes until I could get back online the other day while I was treating a patient. And constant software updates screw up icons, scanners, or printers where we have to spend lots of hours on IT and problem solving. Beware do not ever sign a contract for this product. I can not wait until mine is up!!

Non existant customer support

Commenti: There are many better systems out there that do support their products. Consider them first.

Aspetti positivi:

It is fairly easy to use and learn. System does stay up most of the time and is typically available.

Aspetti negativi:

NO support at all. I have left many phone calls and sent numerous emails an have yet to have any response. Last year when I actually did manage to get someone to respond, they could not help my problem. They said that someone who could help would contact me, but I never heard form them.

Customer Service is the Best

Aspetti positivi:

Great customer service. Responsive to any questions and issues - quickly and accurately. Enjoy working with them and their people. Has a far range of features that you can either take advantage of or use on your own to customize to your needs.

Aspetti negativi:

Still some bugs that could be better. Continues to improve with each suggestion. Need to have some information consolidated on one screen when dealing with insurance companies, i.e., Date of Birth on same page as insurance plans and numbers

Amazing service and product!

Commenti: Excellent customer service and wonderful training available! Started the billing on my own, but my practice started to grow, so I switched to their billing service. Wow, is it ever easy now! I have perfect communication with my new team and feel even more confident in my growing practice to keep adding more patients since I know I can handle the volume on the business side.

Aspetti positivi:

I like the ease in which it is to use! I am an individual provider learning the ropes of billing! When I expressed that I was getting overwhelmed with the volume of bills I was putting through I was given the option of moving towards having their service do the submitting for me. Very inexpensive!

Aspetti negativi:

Wish it was cloud based. I am on the go, and don't always have my lap top with me. I travel to different practice locations so a cloud based solution would be wonderful.

NueMD the software of the future!

Commenti: Overall this product is very easy to use and learn. Customer service are always really helpful. They are always coming out with newsletters that are helpful guides or new things they have added to the software for an update.

Aspetti positivi:

I love how everything transfers over to the next screen as long as you have saved your information. I also like how you can stop in the middle of completing the patient information and if you have new insurance to add you can just save and go to top and automatically set up the new insurance information for the facility and then hit back and it will take you right back to the page you were on previously. Software is very easy to learn and they have great training sessions also they can set you up with some guides that take you step by step through the process of getting started.

Aspetti negativi:

The only thing I do not like is when looking up dx codes it doesn't always take you to the correct code if you are putting in partial information and you have to word the dx just right for it to pull up a code you don't have stored in your settings. It would be a lot easier to have a encoder that also helps you with edits.

Great sales job, but horrible support

Commenti: Our providers absolutely HATE this EMR. Way too long to chart anything and extremely complicated. If someone views an encounter while you are working on it you LOSE everything you wrote. No way to fix this and NO NOTICE. Extreme wait times for customer service with personnel who don't know their own system and give you WRONG information frequently. Save yourself a lot of grief and AVOID this system!

Aspetti positivi:

bidirectional billing for easier accounting.

Aspetti negativi:

Acquired shortly after we implemented, with HORRIBLE support afterwards. No longer supporting the product and refuse to make any enhancements or fix any problems.

Love this practice management software. Going on 5+ years

Aspetti positivi:

The ease of use makes this software perfect. It meets all of our billing/reporting needs for a five-provider medical practice. The support from NueMD has been awesome. They offer an online chat support feature, which eliminates so many "phone tag" and voicemail frustrations. The ongoing support in the EDI department for keeping the cashflow going is outstanding. I have had no problem training the staff, including my providers.

Aspetti negativi:

I really do not have any true complaints about the product or vendor. I do have some wishes, such that are probably practice specific for reporting or functionality things that would pertain to this practice. For instances, I would love more options for content and set up on monthly statements. But overall, I feel the product is excellent.

Nue MD is all you need

Commenti: Keep up the great work!

Aspetti positivi:

What I like most about this product, It's very user friendly, Customer support is at your finger tips, love the tutorials, quick is easy scheduling and billing. very pleased.

Aspetti negativi:

the only thing I can think of is the updating of Java to run the program, some times is a pain. but once it's update it's all good.

Such ease with this program

Aspetti positivi:

I love that it is so user friendly to be honest. It has been easy to train new employees with it. The information is easy to get to under the tabs. Just plain easy to use

Aspetti negativi:

I don't like that all the tabs aren't available when you are in another so you have to go back then to the tab you needed

NueMD Great for the small practice

Commenti: NueMD is easy to use. Its has an a great deal of resources for big and small practices. Its customer service is fast, friendly and extremely knowledgeable.

Aspetti positivi:

Great resources available for the small practice. A lot of automated features that enables a small practice to keep up with the fast paced ever changing health industry.

Best Medical Billing Software

Aspetti positivi:

I love how simple it is to enter EOB details in to each ticket. Monthly billing to our patients is made very simple as well and the invoices look very professional.

Aspetti negativi:

Our Chiropractic doctor is not fond of the SOAP note options. Since he sees so many patients often times more than once per week, it is hard for him to use the SOAP notes in this program. He prefers that the notes be transferable with all information from one visit to another because visits tend to be rather similar. He was unable to do that with this program.

Awesome product

Commenti: Customer service has really stepped up their game.

Aspetti positivi:

The ease of this product is unbelievable. I have never utilized such a user friendly software program.

Aspetti negativi:

Because this is cloud based my internet isn’t always as fast as I would like for using this program.

Not suitable for DME providers

Aspetti positivi:

Software seemed to be easy to use. It had a nice look and feel about it. The demo made it look very simple to use.

Aspetti negativi:

We needed a new Medicare Portal. They had a good looking software, and they assured us it would be a breeze. We wanted to use our own staff to do the billing vs. using their people. They insisted that was fine. But when we were training to bill using their programs, it was clear they were not as skilled doing DME as they made out. My guys complained they were training their people more than they were training us. We submitted out first 10 claims, then another 10, then another 10 claims. Every single claim got rejected. They seemed to be baffled as to why. To date, I have not a single claim paid, and it has been two months.

Met my needs.

Aspetti positivi:

Simplicity. Ability to customize. Most functions are intuitive and easy to learn. Screens are clean and easy to navigate.

Aspetti negativi:

Occasional freezes requiring computer restart. Runs on Java; need to reset each time there is a Java update. Live training is a waste of time and money. Advertised pricing is for new clients only; expect significant jump with renewal.